page 23 BUICK ENCORE 2019 Infotainment System Guide

Buick Infotainment System (GMNA-Localizing-U.S./Canada-12690019) -
2019 - crc - 6/26/18
22 OnStar System
OnStar System
4G LTE
If equipped with 4G LTE, up to
seven devices, such as
smartphones, tablets, and laptops,
can be connected to high-speed
Internet through the vehicle’s built-in
Wi-Fi hotspot.
Call 1-888-4ONSTAR
(1-888-466-7827) to connect to an
OnStar Advisor for assistance. See
www.onstar.com for vehicle
availability, details, and system
limitations. Service and connectivity
may vary by make, model, year,
carrier, availability, and conditions.
4G LTE service is available in select
markets. 4G LTE performance is
based on industry averages and
vehicle systems design. Some
services require a data plan.
The OnStar App
If equipped, the infotainment system
has OnStar controls in the
embedded OnStar app on the Home
Page. All OnStar functions that can
be performed with the buttons can
be done using the app. To open the
app, select the OnStar icon on the
Home Page. Features vary by
region and model. Features are
subject to change. For more
information on this feature, see
my.buick.com/learn

Buick Infotainment System (GMNA-Localizing-U.S./Canada-12690019) -
2019 - crc - 6/26/18
Navigation 23
Navigation
Using the Navigation
System
Touch the Nav icon on the Home
Page or the Nav icon in the shortcut
tray to access the navigation
application.
Touch Menu from the map view to
access the Navigation Menu.
Features displayed in the
Navigation Menu can be selected to
adjust navigation preferences.
To exit out of a list, touch Exit in the
top right corner of the map to return
to the main map view.When the display is not in use, it will
time out and remove the controls.
Touch anywhere near the bottom or
top of the display to show the
controls.
Additional navigation features are:
.
Cancel Route/Resume To
. Navigation Voice Preferences
. Current Location
. Traffic
. Map View
. Routing Preferences
. Display “Places of Interest”
Icons
. Personal Data It is advised to set up preferences
before setting a destination. To set a
destination, see
Destination032.
Cancel Route/Resume To
. While under route guidance,
Cancel Route displays. Touch
Cancel Route to end route
guidance. No further prompts will
be given. The list item then
changes to Resume To.
. Touch Resume To and resume
route guidance to the last
entered destination.
. The last location that the system
has provided guidance to can be
resumed by touching on this
option.
. If the route includes waypoints,
the entire route can be
suspended using the Cancel
Route option. When Resume To
is touched, all waypoints are
resumed for guidance.
Navigation Voice Preferences
Touch the Navigation Voice
Preferences option to adjust the
voice preferences.

Buick Infotainment System (GMNA-Localizing-U.S./Canada-12690019) -
2019 - crc - 6/26/18
32 Navigation
The estimated time to the
destination displays. Touch the
Arrival option to toggle to duration
and to the distance of the
destination.
This symbol indicates the
recommended maneuver that
should be performed. Touch it to
display the turn list or waypoint list.
The No GPS symbol appears when
there is no Global Positioning
System (GPS) satellite signal. When
the GPS is gone, the vehicle
position on the map may not be
accurate.Autozoom
As a maneuver is being
approached, the map automatically
zooms in to give greater detail.
If lane guidance is available for the
maneuver, this is also shown.
When the system begins to
autozoom, it zooms in to its
minimum level. After the maneuver
is performed, the system slowly
zooms back out.
Destination
If route guidance is not active, touch
Nav on the Home Page to access
the map view. Touch the Destination
option on the infotainment display
from the map view to enter a
destination. Available methods of
entering a destination are Address,
Intersection, POIs, Recent, and
Contacts. Several options can be
selected to plan a route. Some
destination items may be grayed out
if no destination was previously
entered or saved.
Another way to enter a destination
is to press the blue OnStar icon and
ask an OnStar Advisor to download
a destination into the embedded
navigation system. See
OnStar
System 046.
Touch the Destination option on the
infotainment display to go to the
destination entry views.
Available Methods of Search
.
Address (entries by hierarchy)
. Intersection
. Places of interest (POIs)
. Recent (destinations)
. Contacts

Buick Infotainment System (GMNA-Localizing-U.S./Canada-12690019) -
2019 - crc - 6/26/18
Navigation 37
the current state/province. The
system is also capable of
recognizing address formats
according to other regions.
If a destination address or location
being entered is outside of the
country, the country abbreviation
must be added after the address.
Spelling Mistakes
The system is able to offer
alternatives if the searched term is
not found exactly. The system uses
the closest term it finds and
provides those results.
The system first searches the
entered term exactly. If no matches
are found, partial words are used.
Search in Process
Touch Search; the results screen
displays with the activity indicator.
There is a non-selectable List item
in the list that says “Searching”to
indicate that it is in process.
Once the results are found, the
correct list will display. No Results Found
If no results are found from an
entered search term, a pop-up
displays indicating there are no
results found. Touch OK to return to
the keyboard view.
Results Display
If only a single match is found at the
end of a search, the list is not
shown but the Destination Details
view is shown. Touch Back from the
Destination Details view to go back
to the results list. If it was a POI
search, the Continue POI Search
option is available in case that was
not the desired POI.
Places of Interest (POI)
Touch Nav on the Home Page to
display a view of the map. Touch
the Destination option on the
infotainment display to go to the
destination entry views.
1. Touch the POIs option to
display a list of POI categories.
The first item in every POI list
is a search function. For the
highest level of categories,
touch the Spell Name option or
select a category and search
within that selection.
2. Select a POI category to display subcategories.
3. If a selected subcategory has no results in the surrounding
area, the search is expanded
until a result is found.
4. If a high-level category is selected, such as restaurants,
the map zooms in to the region
near the vehicle’s position to
show the nearest matches.

Buick Infotainment System (GMNA-Localizing-U.S./Canada-12690019) -
2019 - crc - 6/26/18
Voice Recognition 51
There are two voice prompt modes
supported:
.Long verbal prompts: The longer
prompts provide more
information regarding the
supported actions.
. Short prompts: The short
prompts provide simple
instructions about what can be
stated.
If a command is not spoken, the
voice recognition system says a
help prompt.
Prompts and Screen Displays
While a voice recognition session is
active, there will be corresponding
options on screens displayed.
Manual interaction in the voice
recognition session is permitted.
Interaction during a voice session
may be completed entirely using
voice commands, or some
selections may expedite a session.
If a selection is made using a
manual control, the dialog will
progress in the same way as if the
selection was made through a voice
command. Once the system is able to complete the task, or the session
is terminated, the voice recognition
dialog stops.
An example of this type of manual
intervention is touching an entry of a
displayed number list instead of
speaking the number associated
with the entry desired.
Canceling Voice Recognition
.
Touch the Home Page. Touching
this icon will terminate a voice
recognition session which was
initiated by touching the icon on
the infotainment display.
. Touch or say “Cancel”or“Exit”
to terminate the voice
recognition session and display
the screen from which voice
recognition was initiated.
. Press
con the steering wheel
controls to terminate the voice
session and show the display
from which voice recognition
was initiated. Most languages do not support
natural language commands in
sentence form. For those
languages, use direct commands
like the examples on the display.
Helpful Hints for Speaking
Commands
Voice recognition can understand
commands that are either naturally
stated in sentence form, or direct
commands that state the application
and the task.
For best results:
.
Listen for the prompt and wait
for the beep before saying a
command or reply.
. Say “Help” or look at the
infotainment display for example
commands.
. Voice recognition prompt can be
interrupted while it is playing by
pressing
gon the steering
wheel controls again.
For example, if the prompt
seems to be taking too long to
finish, to speak the command

Buick Infotainment System (GMNA-Localizing-U.S./Canada-12690019) -
2019 - crc - 6/26/18
Phone 57
Phone
Bluetooth (Overview)
The Bluetooth-capable system can
interact with many cell phones,
allowing:
.Placement and receipt of calls in
a hands-free mode.
. Sharing of the cell phone’s
address book or contact list with
the vehicle.
To minimize driver distraction,
before driving, and with the vehicle
parked:
. Become familiar with the
features of the cell phone.
Organize the phone book and
contact lists clearly and delete
duplicate or rarely used entries.
If possible, program speed dial
or other shortcuts.
. Review the controls and
operation of the infotainment
system. .
Pair cell phone(s) to the vehicle.
The system may not work with
all cell phones. See “Pairing”in
this section.
Vehicles with a Bluetooth system
can use a Bluetooth-capable cell
phone with a Hands-Free Profile to
make and receive phone calls. The
infotainment system and voice
recognition are used to control the
system. The system can be used
with the ignition on or in ACC/
ACCESSORY. The range of the
Bluetooth system can be up to 9.1 m
(30 ft). Not all phones support all
functions and not all phones work
with the Bluetooth system. See
www.gm.com/bluetooth for more
information about compatible
phones.
Bluetooth Controls
Use the infotainment display
features on the infotainment system
or press the steering wheel icon to
operate the Bluetooth system. Steering Wheel Controls
g:
Press to answer incoming calls,
confirm system information, and
start voice recognition.
c: Press to end a call, decline a
call, or cancel an operation. Press
to mute or unmute the infotainment
system when not on a call.
Infotainment System Features
For information about how to
navigate the menu system using the
infotainment features, see
Infotainment 02.
Phone : Touch the Home Page to
enter the phone main menu.
Audio System
When using the Bluetooth system,
sound comes through the vehicle's
front audio system speakers and
overrides the audio system. Press
Oduring a call to change the
volume level. The adjusted volume
level remains in memory for later
calls. The system maintains a
minimum volume level.

Buick Infotainment System (GMNA-Localizing-U.S./Canada-12690019) -
2019 - crc - 6/26/18
58 Phone
Bluetooth (Infotainment
Controls)
For information about how to
navigate the menu system using the
infotainment features, see
Infotainment02.
Pairing
A Bluetooth-enabled cell phone
must be paired to the Bluetooth
system and then connected to the
vehicle before it can be used. See
the cell phone manufacturer's user
guide for Bluetooth functions before
pairing the cell phone.
Pairing Information
.
A Bluetooth phone with music
capability can be paired to the
vehicle as a phone and a music
player at the same time.
. Up to 10 devices can be paired
to the Bluetooth system.
. The pairing process is disabled
when the vehicle is moving. .
Pairing only needs to be
completed once, unless the
pairing information on the cell
phone changes or the cell phone
is deleted from the system.
. One Bluetooth device can be
connected to the Bluetooth
system at a time.
. If multiple paired cell phones are
within range of the system, the
system connects to the paired
cell phone in the order that they
were last used in the system. To
link to a different paired phone,
see “Connecting to a Different
Phone” later in this section.
Pairing a Phone 1. Touch Phone on the Home Page.
2. Select Phones and select Pair New Device.
3. A four-digit Personal Identification Number (PIN)
appears on the display. The
PIN, if required, may be used
in Step 5. 4. Start the pairing process on the
cell phone to be paired to the
vehicle. See the cell phone
manufacturer's user guide for
information on this process.
5. Locate “Buick”on the display.
Follow the instructions
provided in Step 3, to enter the
PIN. After the PIN is
successfully entered or the
code is confirmed, the system
responds with “<Device name>
has been successfully paired”
when the pairing process is
complete.
6. If “Buick” does not appear, turn
the phone off or remove the
phone battery and retry.
7. If the phone prompts to accept connection or allow phone
book download, select Always
Accept and Allow. The phone
book may not be available if
not accepted.
8. Repeat Steps 1−5 to pair additional phones.

Buick Infotainment System (GMNA-Localizing-U.S./Canada-12690019) -
2019 - crc - 6/26/18
Phone 59
Listing All Paired and Connected
Phones1. Touch Phone on the Home Page.
2. Touch Phones.
Disconnecting a Connected Phone 1. Touch Phone on the Home Page.
2. Touch Phones.
3. Touch
znext to the phone to
disconnect.
Deleting a Paired Phone
Only disconnected phones can be
deleted. 1. Touch Phone on the Home Page.
2. Touch Phones.
3. Touch
Mnext to the phone to
delete and follow the on-screen
prompts. Connecting to a Different Phone
To connect to a different phone, the
new phone must be in the vehicle
and paired to the Bluetooth system.
1. Touch Phone on the Home Page.
2. Touch Phones.
3. Touch the new phone to connect to from the not
connected device list.
Switching to Handset or
Handsfree Mode
To switch between handset or
handsfree mode, touch Phone on
the Home Page to display
“Call View.”
.While the active call is
hands-free, touch the Handset
option to switch to the handset
mode. The Handset option
changes to Handsfree once the
Bluetooth device confirms it is
operating as handset.
. While the active call is handset,
touch the Handsfree option to
switch to the hands-free mode. The Handsfree option changes
to Handset once the Bluetooth
device confirms it is operating as
handsfree.
Making a Call Using Contacts
and Recent Calls
Calls can be made through the
Bluetooth system using personal
cell phone contact information for all
phones that support the Phone
Book feature. Become familiar with
the phone settings and operation.
Verify the cell phone supports this
feature.
When supported, the Contacts and
Recent Calls menus are
automatically available.
The Contacts menu accesses the
phone book stored in the cell phone.
The Recent Calls menu accesses
the recent call list(s) from your cell
phone.
To make a call using the
Contacts menu:
1. Touch Phone on the Home Page.

Buick Infotainment System (GMNA-Localizing-U.S./Canada-12690019) -
2019 - crc - 6/26/18
60 Phone
2. Touch Contacts.
3. Touch the name to call.
4. Touch the desired contactnumber to call.
To make a call using the Recent
Calls menu: 1. Touch Phone on the Home Page.
2. Touch Recent.
3. Touch the name or number to call.
4. If necessary, select between Missed, Recent, and Sent calls
by touching View in the top
right corner of the list.
Making a Call Using the
Keypad
To make a call by dialing the
numbers:
1. Touch Phone on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch Call to start dialing the number.
Accepting or Declining a Call
When an incoming call is received,
the infotainment system mutes and
a ring tone is heard in the vehicle.
Accepting a Call
To accept a call:
.Press
gon the steering wheel
controls.
. Touch Answer on the
infotainment display.
Declining a Call
To decline a call:
. Press
con the steering wheel
controls.
. Touch Ignore on the infotainment
display.
Call Waiting
Call waiting must be supported on
the Bluetooth phone and enabled by
the wireless service carrier to work. Accepting a Call
To accept a call-waiting call:
.
Press
gon the steering wheel
controls.
. Touch Switch on the
infotainment display.
Declining a Call
To decline a call-waiting call:
. Press
con the steering wheel
controls.
. Touch Ignore on the infotainment
display.
Switching Between Calls (Call
Waiting Calls Only)
To switch between calls, touch
Phone on the Home Page to display
“Call View.” While in Call View,
touch the call information of the call
on hold to change calls.
Three-Way Calling
Three-way calling must be
supported on the Bluetooth phone
and enabled by the wireless service
carrier to work.

Buick Infotainment System (GMNA-Localizing-U.S./Canada-12690019) -
2019 - crc - 6/26/18
Phone 61
To start a three-way call while in a
current call:1. In the Call View, touch Add to add another call.
2. Initiate the second call by selecting from Recent,
Contacts, or Keypad.
3. When the second call is active, touch Merge to conference the
three-way call together.
4. Once all calls are merged, the Merge option becomes an
Unmerge option. Touch to
unmerge the calls.
Some wireless service carriers
may not allow a merged call to
become unmerged.
Ending a Call
.Presscon the steering wheel
controls.
. Touch End on the infotainment
display to end all existing calls,
or touch End next to a call to
end only that call.
Dual Tone Multi-Frequency
(DTMF) Tones
The in-vehicle Bluetooth system can
send numbers during a call. This is
used when calling a menu-driven
phone system.
1. Touch Phone on the Home Page.
2. While in the Call View, touch the up arrow to raise the
interaction selector.
3. Touch Keypad and enter the number.
Voice Mail
The default voice mail number is the
phone number of the outgoing
phone source. The voice mail
number can be changed in
Bluetooth settings.
To dial a voice mail number:
1. Touch Phone on the Home Page.
2. Touch Voice Mail.
3. Touch Call. 4. Enter the DTMF tones using
the keypad if needed.
Bluetooth (Voice
Recognition)
Using Bluetooth Voice
Recognition
To use voice recognition, pressg
on the steering wheel controls. Use
the commands below for the various
voice features. For additional
information, say “Help”while in a
voice recognition menu. See Voice
Recognition 050 for help using
voice recognition commands.
Making a Call
Calls can be made using the
following commands.
Using the “Dial”or“Call”
Command
To call a number:
1. Press
gon the steering wheel
controls. The system responds
“Command Please,” followed
by a tone.