radio BUICK ENCORE 2019 User Guide

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Climate Controls 151
operation. To turn Auto Defog off or
on, see "Climate and Air Quality"
underVehicle Personalization
0 130.
Ionizer : If equipped with an ionizer,
this feature helps to clean the air
inside the vehicle and remove
contaminants such as pollen, odors,
and dust. To turn the ionizer on or
off, see “Climate and Air Quality”
under Vehicle Personalization
0 130.
Rear Window Defogger
=:Press to turn the rear window
defogger on or off. An indicator light
on the button comes on to show that
the rear window defogger is on.
The defogger only works when the
ignition is on. The defogger turns off
if the ignition is off or in ACC/
ACCESSORY.
The rear window defogger can be
set to automatic operation. See
“Climate and Air Quality” under
Vehicle Personalization 0130.
When Auto Rear Defog is turned on,
the rear window defogger turns on
automatically when the interior temperature is cold and the outside
temperature is about 4 °C (40 °F)
and below. The auto rear defogger
turns off automatically after about
10 minutes. At higher speeds, the
rear window defogger may stay on
continuously.
If equipped with heated outside
mirrors, they turn on when the rear
window defogger button is on and
help to clear fog or frost from the
surface of the mirrors. See
Heated
Mirrors 042.Caution
Do not try to clear frost or other
material from the inside of the
front windshield and rear window
with a razor blade or anything
else that is sharp. This may
damage the rear window
defogger grid and affect the
radio's ability to pick up stations
clearly. The repairs would not be
covered by the vehicle warranty.
MorL:If equipped, press to turn
the heated seats on or off. See
Heated Front Seats 054.
(:If equipped, press to turn the
heated steering wheel on or off. See
Heated Steering Wheel 0105.
Remote Start Climate Control
Operation : If equipped with the
remote vehicle start feature, the
climate control system may run
when the vehicle is started remotely.
The system uses the driver ’s
previous settings to heat or cool the
inside of the vehicle. The rear defog
may come on during remote start
based on cold ambient conditions.
The rear defog indicator light does
not come on during a remote start.
If equipped, the heated seats may
come on during a remote start. The
heated seat indicator lights do not
come on during a remote start.
See Remote Vehicle Start 033 and
Heated Front Seats 054.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Driving and Operating 157
.Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
. Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint.
. Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment section for
more information on using that
system. Refer to the infotainment
manual for more information on the
navigation system, if equipped,
including pairing and using a cell
phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts060.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready. .
Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
194 Driving and Operating
If SBZA is disabled by the driver,
the SBZA mirror displays will not
light up.
When the System Does Not
Seem to Work Properly
SBZA displays may not come on
when passing a vehicle quickly or
for a stopped vehicle. SBZA may
alert to objects attached to the
vehicle, such as a bicycle, or object
extending out to either side of the
vehicle. This is normal system
operation; the vehicle does not need
service.
SBZA may not always alert the
driver to vehicles in the side blind
zone, especially in wet conditions.
The system does not need to be
serviced. The system may light up
due to guardrails, signs, trees,
shrubs, and other non-moving
objects. This is normal system
operation; the vehicle does not need
service.
SBZA may not operate when the
SBZA sensors in the left or right
corners of the rear bumper are
covered with mud, dirt, snow, ice,or slush, or in heavy rainstorms. For
cleaning instructions, see "Washing
the Vehicle" under
Exterior Care
0 270. If the DIC still displays the
system unavailable message after
cleaning both sides of the vehicle
toward the rear corners of the
vehicle, see your dealer.
If the SBZA displays do not light up
when vehicles are in the blind zone
and the system is clean, the system
may need service. Take the vehicle
to your dealer.
When SBZA is disabled for any
reason other than the driver turning
it off, the Side Blind Zone Alert On
option will not be available on the
personalization menu.
Radio Frequency Information
See Radio Frequency Statement
0 305.
Lane Departure
Warning (LDW)
If equipped, LDW may help avoid
crashes due to unintentional lane
departures. It may provide an alert if the vehicle is crossing a lane
without using a turn signal in that
direction. LDW uses a camera
sensor to detect the lane markings
at speeds of 56 km/h (35 mph) or
greater.
{Warning
The LDW system does not steer
the vehicle. The LDW system
may not:
. Provide enough time to
avoid a crash.
. Detect lane markings under
poor weather or visibility
conditions. This can occur if
the windshield or
headlamps are blocked by
dirt, snow, or ice; if they are
not in proper condition; or if
the sun shines directly into
the camera.
. Detect road edges.
. Detect lanes on winding or
hilly roads.
(Continued)

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Vehicle Care 247
the vehicle has not been driven
for at least three hours or no
more than 1.6 km (1 mi).
Remove the valve cap from the
tire valve stem. Press the tire
gauge firmly onto the valve to
get a pressure measurement.
If the cold tire inflation pressure
matches the recommended
pressure on the Tire and
Loading Information label, no
further adjustment is necessary.
If the inflation pressure is low,
add air until the recommended
pressure is reached. If the
inflation pressure is high, press
on the metal stem in the center
of the tire valve to release air.
Recheck the tire pressure with
the tire gauge.
Put the valve caps back on the
valve stems to keep out dirt and
moisture and prevent leaks. Use
only valve caps designed for the
vehicle by GM. TPMS sensorscould be damaged and would
not be covered by the vehicle
warranty.
Tire Pressure Monitor
System
The Tire Pressure Monitor System
(TPMS) uses radio and sensor
technology to check tire pressure
levels. The TPMS sensors monitor
the air pressure in your tires and
transmit tire pressure readings to a
receiver located in the vehicle.
Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended
by the vehicle manufacturer on the
vehicle placard or tire inflation
pressure label. (If your vehicle has
tires of a different size than the size
indicated on the vehicle placard or
tire inflation pressure label, you
should determine the proper tire
inflation pressure for those tires.)
As an added safety feature, your
vehicle has been equipped with a
tire pressure monitoring system (TPMS) that illuminates a low tire
pressure telltale when one or more
of your tires is significantly
under-inflated.
Accordingly, when the low tire
pressure telltale illuminates, you
should stop and check your tires as
soon as possible, and inflate them
to the proper pressure. Driving on a
significantly under-inflated tire
causes the tire to overheat and can
lead to tire failure. Under-inflation
also reduces fuel efficiency and tire
tread life, and may affect the
vehicle's handling and stopping
ability.
Please note that the TPMS is not a
substitute for proper tire
maintenance, and it is the driver's
responsibility to maintain correct tire
pressure, even if under-inflation has
not reached the level to trigger
illumination of the TPMS low tire
pressure telltale.
Your vehicle has also been
equipped with a TPMS malfunction
indicator to indicate when the
system is not operating properly.
The TPMS malfunction indicator is

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
248 Vehicle Care
combined with the low tire pressure
telltale. When the system detects a
malfunction, the telltale will flash for
approximately one minute and then
remain continuously illuminated.
This sequence will continue upon
subsequent vehicle start-ups as
long as the malfunction exists.
When the malfunction indicator is
illuminated, the system may not be
able to detect or signal low tire
pressure as intended. TPMS
malfunctions may occur for a variety
of reasons, including the installation
of replacement or alternate tires or
wheels on the vehicle that prevent
the TPMS from functioning properly.
Always check the TPMS malfunction
telltale after replacing one or more
tires or wheels on your vehicle to
ensure that the replacement or
alternate tires and wheels allow the
TPMS to continue to function
properly.
SeeTire Pressure Monitor
Operation 0248.
See Radio Frequency Statement
0 305.Tire Pressure Monitor
Operation
This vehicle may have a Tire
Pressure Monitor System (TPMS).
The TPMS is designed to warn the
driver when a low tire pressure
condition exists. TPMS sensors are
mounted onto each tire and wheel
assembly, excluding the spare tire
and wheel assembly. The TPMS
sensors monitor the air pressure in
the tires and transmit the tire
pressure readings to a receiver
located in the vehicle.
When a low tire pressure condition
is detected, the TPMS illuminates
the low tire pressure warning light
located on the instrument cluster.
If the warning light comes on, stop
as soon as possible and inflate the
tires to the recommended pressure shown on the Tire and Loading
Information label. See
Vehicle Load
Limits 0163.
A message to check the pressure in
a specific tire may display in the
Driver Information Center (DIC). The
low tire pressure warning light and
the DIC warning message,
if equipped, come on at each
ignition cycle until the tires are
inflated to the correct inflation
pressure. Using the DIC, it may be
possible to view the tire pressure
levels. For additional information
and details about the DIC operation
and displays, see Driver Information
Center (DIC) (Uplevel) 0127 or
Driver Information Center (DIC)
(Base Level) 0125.
The low tire pressure warning light
may come on in cool weather when
the vehicle is first started, and then
turn off as the vehicle is driven. This
could be an early indicator that the
air pressure is getting low and
needs to be inflated to the proper
pressure.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
250 Vehicle Care
.Operating electronic devices or
being near facilities using radio
wave frequencies similar to the
TPMS could cause the TPMS
sensors to malfunction.
If the TPMS is not functioning
properly, it cannot detect or signal a
low tire pressure condition. See
your dealer for service if the TPMS
malfunction light and DIC message,
if equipped, come on and stay on.
TPMS Sensor Matching
Process
Each TPMS sensor has a unique
identification code. The identification
code needs to be matched to a new
tire/wheel position after rotating the
vehicle’s tires or replacing one or
more of the TPMS sensors. Also,
the TPMS sensor matching process
should be performed after replacing
a spare tire with a road tire
containing the TPMS sensor. The
malfunction light and the DIC
message, if equipped, should go off
at the next ignition cycle. The
sensors are matched to the tire/
wheel positions, using a TPMS relearn tool, in the following order:
driver side front tire, passenger side
front tire, passenger side rear tire,
and driver side rear. See your
dealer for service or to purchase a
relearn tool. A TPMS relearn tool
can also be purchased.
See Tire Pressure Monitor Sensor
Activation Tool at
www.gmtoolsandequipment.com or
call 1-800-GM TOOLS
(1-800-468-6657).
There are two minutes to match the
first tire/wheel position, and
five minutes overall to match all four
tire/wheel positions. If it takes
longer, the matching process stops
and must be restarted.
The TPMS sensor matching
process is:
1. Set the parking brake.
2. Place the vehicle in Service Mode. See Ignition Positions
0 167.
3. Use the MENU button to select the Vehicle Information Menu
(Menu 2) in the Driver
Information Center (DIC). 4. Use the thumbwheel (or up and
down arrows) to scroll to the
Tire Pressure Menu Item
screen.
5. Press and hold the SET/CLR button to begin the sensor
matching process.
A message requesting
acceptance of the process may
display.
6. If requested, press the SET/ CLR button again to confirm
the selection.
The horn sounds twice to
signal the receiver is in relearn
mode and the TIRE LEARN or
TIRE LEARNING ACTIVE
message displays on the DIC
screen.
7. Start with the driver side front tire.
8. Place the relearn tool against the tire sidewall, near the valve
stem. Then press the button to
activate the TPMS sensor.
A horn chirp confirms that the

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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276 Vehicle Care
Coated Moldings
Coated moldings should be cleaned.
.When lightly soiled, wipe with a
sponge or soft, lint-free cloth
dampened with water.
. When heavily soiled, use warm
soapy water.
Fabric/Carpet/Suede
Start by vacuuming the surface
using a soft brush attachment. If a
rotating vacuum brush attachment is
being used, only use it on the floor
carpet. Before cleaning, gently
remove as much of the soil as
possible:
.Gently blot liquids with a paper
towel. Continue blotting until no
more soil can be removed.
. For solid soils, remove as much
as possible prior to vacuuming.
To clean:
1. Saturate a clean, lint-free colorfast cloth with water.
Microfiber cloth is
recommended to prevent lint
transfer to the fabric or carpet. 2. Remove excess moisture by
gently wringing until water does
not drip from the cleaning cloth.
3. Start on the outside edge of the soil and gently rub toward the
center. Fold the cleaning cloth
to a clean area frequently to
prevent forcing the soil in to the
fabric.
4. Continue gently rubbing the soiled area until there is no
longer any color transfer from
the soil to the cleaning cloth.
5. If the soil is not completely removed, use a mild soap
solution followed only by plain
water.
If the soil is not completely
removed, it may be necessary to
use a commercial upholstery
cleaner or spot lifter. Test a small
hidden area for colorfastness before
using a commercial upholstery
cleaner or spot lifter. If ring
formation occurs, clean the entire
fabric or carpet.
After cleaning, use a paper towel to
blot excess moisture.
Cleaning High Gloss Surfaces
and Vehicle Information and
Radio Displays
Use a microfiber cloth on high gloss
surfaces or vehicle displays. First,
use a soft bristle brush to remove
dirt that can scratch the surface.
Then gently clean by rubbing with a
microfiber cloth. Never use window
cleaners or solvents. Periodically
hand wash the microfiber cloth
separately, using mild soap. Do not
use bleach or fabric softener. Rinse
thoroughly and air dry before
next use.
Caution
Do not attach a device with a
suction cup to the display. This
may cause damage and would
not be covered by the vehicle
warranty.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Customer Information 295
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 295
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 297
Customer Assistance for Text Telephone (TTY) Users . . . . . 298
Online Owner Center . . . . . . . . . 298
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 299
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 299
Scheduling Service Appointments . . . . . . . . . . . . . . . 301
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 301
Collision Damage Repair . . . . . 302
Publication Ordering Information . . . . . . . . . . . . . . . . . . 304
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 305
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 305
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 306
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 306
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 307
Event Data Recorders . . . . . . . . 307
OnStar . . . . . . . . . . . . . . . . . . . . . . . 308
Infotainment System . . . . . . . . . . 308
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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298 Customer Information
All Overseas Locations
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Buick has TTY equipment
available at its Customer Assistance
Center. Any TTY user can
communicate with Buick by dialing:
1-800-832-8425. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.buick.com
The Buick online owner experience
allows interaction with Buick and
keeps important vehicle-specific
information in one place.Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a dealer and view
locations, maps, phone numbers,
and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 292.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information.
F: Chat with online help
representatives. See my.buick.com to register your
vehicle.
Buick Owner Centre (Canada)
www.buickowner.ca
Visit the Buick Owner Centre:
.
Chat live with online help
representatives.
. Use the Vehicle Tools section.
. Access third party enthusiast
sites and social media networks.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download the owner ’s manual
for your vehicle, quickly and
easily.
. Find the Buick-recommended
maintenance services for your
vehicle.

Buick Encore Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
12163005) - 2019 - crc - 9/17/18
Customer Information 305
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Innovation, Science and EconomicDevelopment (ISED) Canada's
RSP-100 / license-exempt RSS's /
ICES-001.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.