3-7 BUICK LUCERNE 2009 User Guide

Exiting the Feature Settings Menu
The feature settings menu will be exited when any of
the following occurs:
The vehicle is shifted out of P (Park).
The vehicle is no longer in ON/RUN.
The trip/fuel or vehicle information DIC buttons are
pressed.
The end of the feature settings menu is reached
and exited.
A 40 second time period has elapsed with no
selection made.
Audio System(s)
Determine which radio the vehicle has and read the
following pages to become familiar with its features.
{CAUTION:
Taking your eyes off the road for extended periods
could cause a crash resulting in injury or death to
you or others. Do not give extended attention to
entertainment tasks while driving.This system provides access to many audio and non
audio listings.
To minimize taking your eyes off the road while driving,
do the following while the vehicle is parked:
Become familiar with the operation and controls of
the audio system.
Set up the tone, speaker adjustments, and preset
radio stations.
For more information, seeDefensive Driving on
page 4-2.
Notice:Contact your dealer/retailer before adding
any equipment.
Adding audio or communication equipment could
interfere with the operation of the vehicle’s engine,
radio, or other systems, and could damage them.
Follow federal rules covering mobile radio and
telephone equipment.
The vehicle has Retained Accessory Power (RAP).
With RAP, the audio system can be played even after
the ignition is turned off. SeeRetained Accessory
Power (RAP) on page 2-22for more information.
3-75

Setting the Clock
Without Date Display
AM/FM Base Radio with a
Single CD Player
This radio has aHbutton for setting the time.
To set the time:
1. Press the
Hbutton until the hour begins ashing
on display. Press
Ha second time and the
minutes begin ashing on display.
2. To increase or decrease the time, do one of the
following while the hours or minutes are ashing:
Turn thefknob.
Press¨SEEK or©SEEK.
Press\FWD orsREV.
3. Press the
Hbutton again until the clock display
stops ashing to set the currently displayed time,
or wait ve seconds until the ashing stops and the
current time displayed is automatically set.To change the time default setting from 12 hour to
24 hour, press the
Hbutton and then the pushbutton
located under the forward arrow tab. Once the times
12H and 24H are displayed, press the pushbutton
located under the desired tab to select the default.
Press the
Hbutton again to apply the selected default,
or let the screen time out.
With Date Display
Single CD (MP3) Player
This radio has aHbutton for setting the time.
To set the time and date:
1. Turn the radio on.
2. Press the
Hbutton and the HR, MIN, MM, DD,
YYYY (hour, minute, month, day, and year) displays.
3. Press the pushbutton located under any one of the
tabs to be changed.
4. To increase the time or date, do one of the
following:
Press the pushbutton below the selected tab.
Turn thefknob clockwise.
Press¨SEEK.
Press\FWD.
3-76

5. To decrease the time or date, do one of the
following:
Turn thefknob counter-clockwise.
Press©SEEK.
PresssREV.
The date does not automatically display. To see the
date press the
Hbutton while the radio is on. The date
with display times out after a few seconds and goes
back to the normal radio and time display.
Six-Disc CD (MP3) Player
This type of radio has a MENU button instead of the
clock button to set the time and date.
To set the time and date, follow these instructions:
1. Turn the radio on.
2. Press the MENU button.
3. Once the
Hoption displays, press the pushbutton
located under that tab. HR, MIN, MM, DD, YYYY
displays.
4. To increase the time or date, do one of the
following:
Press the pushbutton below the selected tab.
Turn thefknob clockwise.
Press¨SEEK.
Press\FWD.5. To decrease the time or date, do one of the
following:
Turn thefknob counter-clockwise.
Press©SEEK.
PresssREV.
The date does not automatically display. To see the
date press the MENU button and then the
Hbutton
while the radio is on. The date with display times
out after a few seconds and goes back to the normal
radio and time display.
To change the time default setting from 12 hour to
24 hour or to change the date default setting from
month/day/year to day/month/year:
1. Press the
Hbutton and then the pushbutton
located under the forward arrow tab. Once the time
12H and 24H, and the date MM/DD/YYYY (month,
day, and year) and DD/MM/YYYY (day, month,
and year) displays.
2. Press the pushbutton located under the desired
option.
3. Press the
Hor MENU button again to apply the
selected default, or let the screen time out.
3-77

Radio(s)
The vehicle has one of these radios as its audio
system. Radio with CD (Base)
Radio with CD (MP3) shown, Radio with
Six-Disc CD (MP3) similar
3-78

Radio Data System (RDS)
The radio may have the Radio Data System (RDS)
feature. RDS is available for use only on FM stations
that broadcast RDS information. This system relies upon
receiving specic information from these stations and
only works when the information is available. While the
radio is tuned to an FM-RDS station, the station name
or call letters display. In rare cases, a radio station can
broadcast incorrect information that causes the radio
features to work improperly. If this happens, contact the
radio station.
Playing the Radio
O
(Power/Volume):Press to turn the system on
and off.
Turn clockwise or counterclockwise to increase or
decrease the volume.
The radio goes to the previous volume setting when
the radio is turned on. The volume can still be adjusted
by using the volume knob.Speed Compensated Volume (SCV):The Radio
with CD (MP3) and the Radio with Six-Disc CD (MP3)
have SCV. SCV automatically adjusts the radio volume
to compensate for road and wind noise as the vehicle
increases or decreases speed while driving. The volume
level should sound about the same while driving.
To activate SCV:
1. Set the radio volume to the desired level.
2. Press the MENU button to display the radio
setup menu.
3. Press the pushbutton under the AUTO VOLUM
(automatic volume) tab on the radio display.
4. Press the pushbutton under the desired Speed
Compensated Volume setting (OFF, Low, Med,
or High) to select the level of radio volume
compensation. The display times out after
approximately 10 seconds. Each higher setting
allows for more radio volume compensation at
faster vehicle speeds.
3-79

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your GM dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., contact the Buick Customer Assistance Center
by calling 1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication Centre
by calling 1-800-263-3777 (English) or 1-800-263-7854
(French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:
Vehicle Identication Number. This is available from
the vehicle registration or title, or the plate at the top
left of the instrument panel.
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
7-2

STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been addressed
after following the procedure outlined in Steps one and
two, General Motors of Canada Limited wants you to
be aware of its participation in a no-charge Mediation/
Arbitration program. General Motors of Canada Limited
has committed to binding arbitration of owner disputes
involving factory-related vehicle service claims. The
program provides for the review of the facts involved
by an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program is
designed so that the entire dispute settlement process,
from the time you le your complaint to the nal decision,
should be completed in approximately 70 days. We
believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685. Alternatively you may call
the General Motors Customer Communication Centre,
1-800-263-3777 (English), 1-800-263-7854 (French), or
you may write to the Mediation/Arbitration Program at the
following address. Your inquiry should be accompanied
by your Vehicle Identication Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-4

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Buick has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Buick by dialing: 1-800-83-BUICK. TTY users
in Canada can dial 1-800-263-3830.
Customer Assistance Offices
Buick encourages customers to call the toll-free number
for assistance. However, if a customer wishes to write or
e-mail Buick, the letter should be addressed to:
United States — Customer Assistance
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-252-1112
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands
1-800-496-9994
Canada — Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas — Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) — Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-6

GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for your
vehicle, such as hand controls or a wheelchair/scooter lift.
The offer is available for a very limited period of time
from the date of vehicle purchase/lease. For more
details, or to determine your vehicle’s eligibility, visit
gmmobility.com or call the GM Mobility Assistance
Center at 1-800-323-9935. Text telephone (TTY) users,
call 1-800-833-9935.
General Motors of Canada also has a Mobility Program.
Call 1-800-GM-DRIVE (463-7483) for details.
TTY users call 1-800-263-3830.
Roadside Assistance Program
For U.S. purchased vehicles, call1-800-252-1112;
(Text Telephone (TTY): 1-888-889-2438).
For Canadian purchased vehicles, call1-800-268-6800.
Service is available 24 hours a day, 365 days a year.
Calling for Assistance
When calling Roadside Assistance, have the following
information ready:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number of the
vehicle
Odometer reading, Vehicle Identication
Number (VIN), and delivery date of the vehicle
Description of the problem
7-7

Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration (NHTSA)
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may open
an investigation, and if it nds that a safety defect
exists in a group of vehicles, it may order a recall
and remedy campaign. However, NHTSA cannot
become involved in individual problems between
you, your dealer/retailer, or General Motors.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to safercar.gov; or
write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington D.C., 20590
You can also obtain other information about motor
vehicle safety from safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your
vehicle has a safety defect, notify Transport Canada
immediately, in addition to notifying General Motors of
Canada Limited. Call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, please notify General Motors.
Call 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-15