mileage BUICK RAINIER 2004 Owner's Manual

Speedometer and Odometer
Your speedometer lets you see your speed in both
miles per hour (mph) and kilometers per hour (km/h).
Your odometer shows how far your vehicle has
been driven, in either miles (used in the United States)
or kilometers (used in Canada).
The odometer mileage can be checked without the
vehicle running. Simply press the trip stem located on
the instrument panel cluster.
You may wonder what happens if your vehicle needs a
new odometer installed. The new one will be set to
the correct mileage total of the old odometer.
Trip Odometer
The trip odometer can tell you how far your vehicle has
been driven since you last set the trip odometer to zero.The trip odometer is part of the Driver Information
Center (DIC). Press and release the trip stem located
on the instrument panel cluster to display the trip
odometer. Press and hold the trip stem to reset the trip
odometer once it is displayed. Press and hold the
trip stem for a few seconds to reset the trip odometer
to the mileage since the vehicle was last started.
Tachometer
The tachometer displays the engine speed in revolutions
per minute (rpm).
Notice:If you operate the engine with the
tachometer in the shaded warning area, your vehicle
could be damaged, and the damages would not be
covered by your warranty. Do not operate the engine
with the tachometer in the shaded warning area.
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You should keep a record with all parts receipts and list
the mileage and the date of any service work you
perform. SeeMaintenance Record on page 6-16.
{CAUTION:
You can be injured and your vehicle could be
damaged if you try to do service work on a
vehicle without knowing enough about it.
Be sure you have sufficient knowledge,
experience, the proper replacement parts
and tools before you attempt any vehicle
maintenance task.
Be sure to use the proper nuts, bolts and
other fasteners. “English” and “metric”
fasteners can be easily confused. If you
use the wrong fasteners, parts can later
break or fall off. You could be hurt.
Adding Equipment to the Outside
of Your Vehicle
Things you might add to the outside of your vehicle
can affect the airow around it. This may cause
wind noise and affect windshield washer performance.
Check with your dealer before adding equipment to
the outside of your vehicle.
Fuel
Use of the recommended fuel is an important part of the
proper maintenance of your vehicle.
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When to Change Engine Oil
(GM Oil Life System)
Your vehicle has a computer system that lets you know
when to change the engine oil and lter. This is based on
engine revolutions and engine temperature, and not on
mileage. Based on driving conditions, the mileage at
which an oil change will be indicated can vary
considerably. For the oil life system to work properly, you
must reset the system every time the oil is changed.
When the system has calculated that oil life has been
diminished, it will indicate that an oil change is necessary.
A CHANGE ENGINE OIL light will come on. Change your
oil as soon as possible within the next two times you stop
for fuel. It is possible that, if you are driving under the best
conditions, the oil life system may not indicate that an oil
change is necessary for over a year. However, your
engine oil and lter must be changed at least once a year
and at this time the system must be reset. Your dealer
has GM-trained people who will perform this work using
genuine GM parts and reset the system. It is also
important to check your oil regularly and keep it at the
proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km) since your
last oil change. Remember to reset the oil life system
whenever the oil is changed.
How to Reset the CHANGE ENGINE OIL
Light
The GM Oil Life System calculates when to change your
engine oil and lter based on vehicle use. Anytime your
oil is changed, reset the system so it can calculate when
the next oil change is required. If a situation occurs where
you change your oil prior to a CHANGE ENGINE OIL light
being turned on, reset the system.
To reset the CHANGE ENGINE OIL light, do the
following:
1. Turn the ignition key to RUN with the engine off.
2. Fully press and release the accelerator pedal slowly
three times within ve seconds.
3. Turn the key to LOCK.
If the CHANGE ENGINE OIL light comes back on when
you start your vehicle, the engine oil life system has
not reset. Repeat the procedure.
For vehicles with the Driver Information Center, see
Driver Information Center (DIC) on page 3-43to reset
the system.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Buick. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Buick Customer Assistance Center by calling
1-800-521-7300. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identication Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One rst if
you have a concern.
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STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to ling a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
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Emergency Tow:Tow to the nearest dealership
for warranty service or in the event of a
vehicle-disabling accident. Assistance when the
vehicle is mired in sand, mud or snow.
Flat Tire Change:Installation of a spare tire will
be covered at no charge. (The customer is
responsible for the repair or replacement of the
tire if not covered by a warrantable failure.)
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Dealer Locator Service
In many instances, mechanical failures are covered
under Buick’s Bumper-to-Bumper warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home
telephone number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number and delivery
date of the vehicle
Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. Buick Roadside Assistance: 1-800-252-1112,
text telephone (TTY) users, call 1-888-889-2438.
Buick reserves the right to limit services or
reimbursement to an owner or driver when, in Buick’s
judgement, the claims become excessive in frequency or
type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Buick reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notication.
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Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve days maximum) may be available for
the use of public transportation such a s taxi or bus. In
addition, should you arrange transportation through a
friend or relative, reimbursement for reasonable fuel
expenses (ve day maximum) may be available.
Claim amounts should reect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $30 a
day and must be supported by receipts. This requires
that you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc.
You are responsible for taxes, levies, usage fees,
excessive mileage or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but it
is notpart of the New Vehicle Limited Warranty.
A separate booklet entitled Warranty and Owner
Assistance Information furnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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