BUICK RAINIER 2007 Owner's Manual

Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from
your dealer.
Part GM Part Number ACDelco®Part Number
Automatic Transmission Filter Kit 24208576 TF337
Engine Air Cleaner/Filter 15036141 A2014C
Engine Oil Filter
4.2L L6 Engine 89017342 PF61
5.3L V8 Engine 89017524 PF48
Spark Plugs
4.2L L6 Engine 12598004 41-103
5.3L V8 Engine 12571164 41-985
Wiper Blades
Front – 22 inches (56 cm) 15214346 —
Rear – 16 inches (41 cm) 15160740 —
491

Engine Drive Belt Routing
4.2L V6 Engine
5.3L V8 Engine
492

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements on
page 476. Any additional information fromOwner Checks and Services on page 485can be added on the
following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
493

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
494

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
495

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
496

Customer Assistance and Information....... 498
Customer Satisfaction Procedure............... 498
Online Owner Center................................. 501
Customer Assistance for Text
Telephone (TTY) Users.......................... 502
Customer Assistance Offices..................... 502
GM Mobility Reimbursement Program........ 503
Roadside Assistance Program................... 504
Courtesy Transportation............................. 507
Vehicle Data Collection and
Event Data Recorders............................ 510
Collision Damage Repair........................... 511Reporting Safety Defects............................ 516
Reporting Safety Defects to the
United States Government..................... 516
Reporting Safety Defects to the
Canadian Government............................ 516
Reporting Safety Defects to
General Motors...................................... 516
Service Publications Ordering
Information............................................. 517
Section 7 Customer Assistance Information
497

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
GM dealer’s sales or service departments.
Sometimes, however, despite the best intentions
of all concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service, or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the Buick
Customer Assistance Center by calling
1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication
Centre by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number. This is available
from the vehicle registration or title, or the
plate at the top left of the instrument panel.
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
498

STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your
new vehicle. However, in the United States, if you
continue to remain unsatised after following
the procedure outlined in Steps One and Two,
you should le with the BBB Auto Line Program to
enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to ling a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
499

STEP THREE — Canadian Owner:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
Steps one and two, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you le your complaint
to the nal decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and free
of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program at
the following address. Your inquiry should
be accompanied by your Vehicle Identication
Number (VIN).
Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
500