tow BUICK RANDEZVOUS 2006 Manual PDF
Page 454 of 478
Roadside Assistance Program
Call1-800-252-1112for Buick Roadside Assistance.
As the proud owner of a new Buick vehicle, you are
automatically enrolled in the Buick Roadside Assistance
program. This value-added service is intended to provide
you with peace of mind as you drive in the city or travel
the open road. Call Buick’s Roadside Assistance toll-free
number at1-800-252-1112to speak with a Buick
Roadside Assistance representative 24 hours a day,
365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel Delivery:Delivery of enough fuel,
$5 maximum, for the customer to get to the
nearest service station.
Lock-out Service (identi cation required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles (16 km).
Emergency Tow:Tow to the nearest dealership
for warranty service or in the event of a
vehicle-disabling accident. Assistance when the
vehicle is mired in sand, mud, or snow.
Flat Tire Change:Installation of a spare tire will be
covered at no charge. The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Dealer Locator Service
In many instances, mechanical failures are covered
under Buick’s Bumper-to-Bumper warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number.
Mileage, Vehicle Identi cation Number, and delivery
date of the vehicle.
Description of the problem.
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If an Accident Occurs
Here is what to do if you are involved in an accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure that
no one else in your vehicle, or the other vehicle,
is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until
all matters have been taken care of. Move your
vehicle only if its position puts you in danger or
you are instructed to move it by a police officer.
Give only the necessary and requested information
to police and other parties involved in the accident.
Do not discuss your personal condition, mental frame
of mind, or anything unrelated to the accident. This
will help guard against post-accident legal action.
If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Program on
page 7-6for more information.
If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver’s name,
the service’s name, and the phone number.
Remove any valuables from your vehicle before it is
towed away. Make sure this includes your insurance
information and registration if you keep these items
in your vehicle.
Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identi cation Number (VIN), insurance company and
policy number, and a general description of the
damage to the other vehicle.
If possible, call your insurance company from the
scene of the accident. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy of
the report for a nominal fee. In some states with “no
fault” insurance laws, a report may not be necessary.
This is especially true if there are
no injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a GM dealer or a private
collision repair facility to x the damage, make sure
you are comfortable with them. Remember, you will
have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
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Page 461 of 478
Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.
Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does not pay
the full cost.
If another party’s insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays
within reasonable limits.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may call them at
1-800-333-0510 or write to:
Transport Canada
Place de Ville Tower C
330 Sparks Street
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you will notify us.
Please call us at 1-800-521-7300, or write:
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and speci cations for GM
transmissions, transaxles, and transfer cases.
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
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PASS-Key®III Operation..................................2-18
PASS-Key®III Security Message.......................3-56
Perimeter Lighting...........................................3-19
Power
Accessory Outlet(s)......................................3-26
Door Locks.................................................. 2-9
Electrical System.......................................5-100
Reduced Engine Message............................3-53
Retained Accessory (RAP)............................2-20
Six-Way Seats.............................................. 1-4
Steering Fluid.............................................5-32
Windows....................................................2-14
Pretensioners, Safety Belt................................1-45
Program Mode Message..................................3-59
Programmable Automatic Door Locks.................2-10
Q
Questions and Answers About Safety Belts.........1-26
R
Radiator Pressure Cap....................................5-23
Radios..........................................................3-74
Care of Your Cassette Tape Player...............3-134
Care of Your CD and DVD Player................3-135
Care of Your CDs and DVDs.......................3-135
Navigation/Radio System, see Navigation
Manual.................................................3-114Radios (cont.)
Radio with Cassette and CD.........................3-87
Radio with CD............................................3-76
Radio with Six-Disc CD..............................3-100
Rear Seat Audio........................................3-129
Setting the Time..........................................3-75
Theft-Deterrent..........................................3-132
Understanding Reception............................3-133
Rear Door Security Locks................................2-10
Rear Hatch Ajar Warning Message....................3-55
Rear Outside Passenger Positions,
Safety Belts................................................1-36
Rear Reading Lamps......................................3-19
Rear Safety Belt Comfort Guides......................1-42
Rear Seat Audio (RSA)..................................3-129
Rear Seat Entertainment System.....................3-115
Rear Seat Operation......................................... 1-8
Rear Storage Area..........................................2-40
Rear Windshield Washer/Wiper.........................3-10
Rearview Mirrors.............................................2-31
Reclining Seatbacks.......................................... 1-6
Recommended Fluids and Lubricants.................6-12
Recreational Vehicle Towing.............................4-36
Reduced Engine Power Message......................3-53
Remote Keyless Entry System............................ 2-4
Remote Keyless Entry System, Operation............ 2-5
Remote Keyless Entry Transmitter
Battery Low Warning Message......................3-59
Removing the Flat Tire and Installing
the Spare Tire.............................................5-77
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Removing the Spare Tire and Tools...................5-71
Replacement Bulbs.........................................5-49
Replacement, Windshield.................................5-49
Reporting Safety Defects
Canadian Government..................................7-14
General Motors...........................................7-14
United States Government............................7-13
Restraint System Check
Checking the Restraint Systems....................1-87
Replacing Restraint System Parts
After a Crash..........................................1-88
Retained Accessory Power (RAP)......................2-20
Right Front Passenger Position, Safety Belts......1-36
Roadside
Assistance Program....................................... 7-6
Rocking Your Vehicle to Get it Out....................4-30
Roof Rack System..........................................2-40
Running the Engine While Parked.....................2-30
S
Safety Belt
Pretensioners..............................................1-45
Reminder Light............................................3-40
Safety Belts
Care of......................................................5-94
Center Rear Passenger Position....................1-40
Driver Position............................................1-27
How to Wear Safety Belts Properly................1-27Safety Belts (cont.)
Questions and Answers About Safety Belts.....1-26
Rear Outside Passenger Positions.................1-36
Rear Safety Belt Comfort Guides...................1-42
Right Front Passenger Position......................1-36
Safety Belt Extender....................................1-45
Safety Belt Use During Pregnancy.................1-36
Safety Belts Are for Everyone.......................1-22
Shoulder Belt Height Adjuster........................1-35
Safety Warnings and Symbols.............................. iii
Scheduled Maintenance..................................... 6-4
Seats
Captain Chairs............................................1-14
Head Restraints............................................ 1-8
Heated Seats............................................... 1-5
Manual........................................................ 1-3
Manual Lumbar............................................. 1-5
Memory.....................................................2-47
Rear Seat Operation...................................... 1-8
Reclining Seatbacks...................................... 1-6
Six-Way Power Seats.................................... 1-4
Split Bench Seats......................................... 1-8
Stowable Seat............................................1-18
Secondary Latch System.................................5-81
Securing a Child Restraint
Center Rear Seat Position............................1-67
Rear Outside Seat Position...........................1-65
Right Front Seat Position..............................1-69
Security Message, PASS-Key
®III ......................3-56
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