ESP BUICK RANDEZVOUS 2007 Owner's Guide

CAUTION: (Continued)

If exhaust does come into your vehicle
through a window in the rear or
another opening, drive with your front,
main heating or cooling system on
and with the fan on any speed. This
will bring fresh, outside air into your
vehicle. Do not use the climate control
setting for maximum air because it
only recirculates the air inside your
vehicle. SeeClimate Control System
on page 200.
Towing a trailer requires a certain amount of
experience. Before setting out for the open road,
you will want to get to know your rig. Acquaint
yourself with the feel of handling and braking with
the added weight of the trailer. And always
keep in mind that the vehicle you are driving is
now a good deal longer and not nearly as
responsive as your vehicle is by itself.Before you start, check all trailer hitch parts and
attachments, safety chains, electrical connector,
lamps, tires and mirror adjustment. If the trailer has
electric brakes, start your vehicle and trailer
moving and then apply the trailer brake controller
by hand to be sure the brakes are working.
This lets you check your electrical connection at
the same time.
During your trip, check occasionally to be sure
that the load is secure, and that the lamps and any
trailer brakes are still working.
Following Distance
Stay at least twice as far behind the vehicle ahead
as you would when driving your vehicle without
a trailer. This can help you avoid situations
that require heavy braking and sudden turns.
Passing
You will need more passing distance up ahead
when you are towing a trailer. And, because
you are a good deal longer, you will need to go
much farther beyond the passed vehicle
before you can return to your lane.
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When You Are Ready to Leave After
Parking on a Hill
1. Apply your regular brakes and hold the pedal
down while you:
Start your engine.
Shift into a gear.
Release the parking brake.
2. Let up on the brake pedal.
3. Drive slowly until the trailer is clear of the
chocks.
4. Stop and have someone pick up and store the
chocks.
Maintenance When Trailer Towing
Your vehicle will need service more often when
you are pulling a trailer. See the Maintenance
Schedule for more on this. Things that are
especially important in trailer operation are
automatic transaxle uid, engine oil, belts, cooling
system and brake system. Each of these is
covered in this manual, and the Index will help
you nd them quickly. If you are trailering, it is a
good idea to review these sections before you
start your trip.
Check periodically to see that all hitch nuts and
bolts are tight.
Trailer Wiring Harness
Your vehicle may have a trailer wiring harness
located at the rear of your vehicle. To use
the trailer wiring harness, you need a converter
kit. Contact your dealer for more information.
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Automatic Transaxle Fluid
When to Check and Change Automatic
Transaxle Fluid
A good time to check your vehicles automatic
transaxle uid level is when the engine oil
is changed.
Change the uid and lter at the intervals listed
inAdditional Required Services on page 478,
and be sure to use the transaxle uid listed in
Recommended Fluids and Lubricants on page 485.
How to Check Automatic Transaxle
Fluid
Because this operation can be a little difficult, you
may choose to have this done at the dealership
service department.
If you do it yourself, be sure to follow all the
instructions here, or you could get a false reading
on the dipstick.Notice:Too much or too little uid can damage
the transaxle. Too much can mean that some of
the uid could come out and fall on hot engine
or exhaust system parts, starting a re. Too
little uid could cause the transaxle to overheat.
Be sure to get an accurate reading if you check
the transaxle uid.
Wait at least 30 minutes before checking the
transaxle uid level if you have been driving:
When outside temperatures are above
90°F (32°C).
At high speed for quite a while.
In heavy traffic — especially in hot weather.
To get the right reading, the uid should be
at normal operating temperature, which is 180°F
to 200°F (82°C to 93°C).
Get the vehicle warmed up by driving about
15 miles (24 km) when outside temperatures are
above 50°F (10°C). If it is colder than 50°F (10°C),
you may have to drive longer.
372

Cold Tire Pressure:The amount of air pressure
in a tire, measured in pounds per square inch (psi)
or kilopascals (kPa) before a tire has built up heat
from driving. SeeInation - Tire Pressure on
page 413.
Curb Weight:This means the weight of a motor
vehicle with standard and optional equipment
including the maximum capacity of fuel, oil, and
coolant, but without passengers and cargo.
DOT Markings:A code molded into the sidewall
of a tire signifying that the tire is in compliance with
the U.S. Department of Transportation (DOT)
motor vehicle safety standards. The DOT code
includes the Tire Identication Number (TIN), an
alphanumeric designator which can also identify the
tire manufacturer, production plant, brand, and date
of production.
GVWR:Gross Vehicle Weight Rating. See
Loading Your Vehicle on page 332.
GAWR FRT:Gross Axle Weight Rating for the
front axle. SeeLoading Your Vehicle on page 332.
GAWR RR:Gross Axle Weight Rating for the
rear axle. SeeLoading Your Vehicle on page 332.Intended Outboard Sidewall:The side of an
asymmetrical tire, that must always face outward
when mounted on a vehicle.
Kilopascal (kPa):The metric unit for air pressure.
Light Truck (LT-Metric) Tire:A tire used on light
duty trucks and some multipurpose passenger
vehicles.
Load Index:An assigned number ranging from
1 to 279 that corresponds to the load carrying
capacity of a tire.
Maximum Ination Pressure:The maximum air
pressure to which a cold tire may be inated.
The maximum air pressure is molded onto
the sidewall.
Maximum Load Rating:The load rating for a tire
at the maximum permissible ination pressure
for that tire.
Maximum Loaded Vehicle Weight:The sum of
curb weight, accessory weight, vehicle capacity
weight, and production options weight.
Normal Occupant Weight:The number of
occupants a vehicle is designed to seat multiplied
by 150 lbs (68 kg). SeeLoading Your Vehicle
on page 332.
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While the tires available on General Motors
passenger cars and light trucks may vary with
respect to these grades, they must also conform
to federal safety requirements and additional
General Motors Tire Performance Criteria (TPC)
standards.
Treadwear
The treadwear grade is a comparative rating based
on the wear rate of the tire when tested under
controlled conditions on a specied government
test course. For example, a tire graded 150 would
wear one and a half (1.5) times as well on the
government course as a tire graded 100. The
relative performance of tires depends upon the
actual conditions of their use, however, and may
depart signicantly from the norm due to variations
in driving habits, service practices, and differences
in road characteristics and climate.
Traction – AA, A, B, C
The traction grades, from highest to lowest, are AA,
A, B, and C. Those grades represent the tire’s
ability to stop on wet pavement as measured under
controlled conditions on specied government test
surfaces of asphalt and concrete. A tire marked C
may have poor traction performance.Warning:The traction grade assigned to this
tire is based on straight-ahead braking traction
tests, and does not include acceleration, cornering,
hydroplaning, or peak traction characteristics.
Temperature – A, B, C
The temperature grades are A (the highest), B,
and C, representing the tire’s resistance to the
generation of heat and its ability to dissipate heat
when tested under controlled conditions on a
specied indoor laboratory test wheel. Sustained
high temperature can cause the material of the tire
to degenerate and reduce tire life, and excessive
temperature can lead to sudden tire failure. The
grade C corresponds to a level of performance
which all passenger car tires must meet under the
Federal Motor Vehicle Safety Standard No. 109.
Grades B and A represent higher levels of
performance on the laboratory test wheel than
the minimum required by law.
Warning:The temperature grade for this tire is
established for a tire that is properly inated
and not overloaded. Excessive speed,
underination, or excessive loading, either
separately or in combination, can cause heat
buildup and possible tire failure.
421

If a Tire Goes Flat
It is unusual for a tire to blowout while you are
driving, especially if you maintain your vehicle’s
tires properly. If air goes out of a tire, it is much
more likely to leak out slowly. But if you should ever
have a blowout, here are a few tips about what to
expect and what to do:
If a front tire fails, the at tire will create a drag that
pulls the vehicle toward that side. Take your foot off
the accelerator pedal and grip the steering wheel
rmly. Steer to maintain lane position, and then
gently brake to a stop well out of the traffic lane.A rear blowout, particularly on a curve, acts much
like a skid and may require the same correction you
would use in a skid. In any rear blowout remove
your foot from the accelerator pedal. Get the vehicle
under control by steering the way you want the
vehicle to go. It may be very bumpy and noisy, but
you can still steer. Gently brake to a stop, well off
the road if possible.
{CAUTION:
Lifting a vehicle and getting under it to
do maintenance or repairs is dangerous
without the appropriate safety equipment
and training. The jack provided with your
vehicle is designed only for changing a
at tire. If it is used for anything else, you
or others could be badly injured or killed
if the vehicle slips off the jack. Use the
jack provided with your vehicle only for
changing a at tire.
If a tire goes at, the next part shows how to use the
jacking equipment to change a at tire safely.
427

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Buick. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
GM dealer’s sales or service departments.
Sometimes, however, despite the best intentions
of all concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service, or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the Buick
Customer Assistance Center by calling
1-800-521-7300. In Canada, contact General
Motors of Canada Customer Communication
Centre by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number. This is available
from the vehicle registration or title, or the
plate at the top left of the instrument panel.
Dealership name and location
Vehicle delivery date and present mileage
When contacting Buick, please remember that your
concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
492

Emergency Tow From a Public Roadway or
Highway:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Winch-out
assistance when the vehicle is mired in sand,
mud, or snow.
Flat Tire Change:Installation of your spare tire
in good condition will be covered at no charge.
The customer is responsible for the repair or
replacement of the tire if not covered by a
warrantable failure.
Jump Start:No-start occurrences which
require a battery jump start will be covered at
no charge.
Additional Services for Canadian
Customers

Trip Routing Service:Upon Request,
Roadside Assistance will send you detailed,
computer-personalized maps, highlighting your
choice of either the most direct route or the
most scenic route to your destination,
anywhere in North America, along with any
helpful travel information we may have
pertaining to your trip. To request this service,
please call us toll-free at 1-800-268-6800.We will make every attempt to send your
personalized trip routing as quickly as possible,
but it is best to allow three weeks before your
planned departure date. Trip routing requests
will be limited to six per calendar year.
Trip Interruption Benets and Assistance:In
the event of a warranty related vehicle
disablement, while en route and over
250 kilometres from original point of departure,
you may qualify for trip interruption expense
assistance. This assistance covers reasonable
reimbursement of up to a maximum of
$500 (Canadian) for (A) meals (maximum of
$50/day), (B) lodging (maximum of $100/night)
and (C) alternate ground transportation
(maximum of $40/day). This benet is to assist
you with some of the unplanned expense you
may incur while waiting for your vehicle to be
repaired.
Pre-authorization, original detailed receipts and
a copy of the repair order are required.
Once authorization has been given, your
advisor will help you make any necessary
arrangements and explain how to claim for trip
interruption expense assistance.
499

Alternative Service:There may be times,
when Roadside Assistance cannot provide
timely assistance, your advisor may authorize
you to secure local emergency road service,
and you will be reimbursed up to $100 upon
submission of the original receipt to Roadside
Assistance.
In many instances, mechanical failures are covered
under Buick’s Bumper-to-Bumper warranty for U.S.
customers, and the duration of the Base Warranty
Coverage for Canadian customers of the new
Vehicle Limited Warranty. However, any cost for
parts and labor for non-warranty repairs are the
responsibility of the driver.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number.
Odometer reading, Vehicle Identication
Number, and delivery date of the vehicle.
Description of the problem.
While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are
only a phone call away. U.S. customers call Buick
Roadside Assistance:1-800-252-1112, TTY
users, call1-888-889-2438, Canadian customers
call1-800-268-6800.
Buick and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. Buick and General Motors of Canada
Limited reserve the right to make any changes or
discontinue the Roadside Assistance program
at any time without notication.
500

Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation and participating
dealers can provide you with shuttle service to get
you to your destination with minimal interruption
of your daily schedule. This includes one-way
or round trip shuttle service within reasonable time
and distance parameters for the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
and public transportation is used as ‘shuttle
service,’ the reimbursement is limited to the
associated shuttle allowance and must be
supported by original receipts. In addition, for U.S.
customers, should you arrange transportation
through a friend or relative, limited reimbursementfor reasonable fuel expenses may be available.
Claim amounts should reect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for an overnight warranty repair. Rental
reimbursement will be limited and must be
supported by original receipts. This requires that
you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible
for fuel usage charges and may also be
responsible for taxes, levies, usage fees,
excessive mileage, or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
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