CADILLAC ATS 2017 1.G Warranty Guide

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
26 Emission Warranty Parts List
Maintenance and Repairs
Maintenance and repairs can be
performed by any qualified service
outlet; however, warranty repairs
must be performed by an authorized
dealer except in a situation where
the vehicle owner is significantly
inconvenienced and a warranted
part or a warranty station is not
reasonably available to the vehicle
owner.
In a situation where the vehicle
owner is significantly
inconvenienced, and an authorized
dealer is not reasonably available,
repairs may be performed at any
available service establishment or
by the owner, using any
replacement part. Cadillac will
consider reimbursement for the
expense incurred, including
diagnosis, not to exceed the
manufacturer's suggested retail
price for all warranted parts
replaced and labor charges based
on Cadillac's recommended time
allowance for the warranty repair
and the geographically appropriate
labor rate. A part not being available
within 10 days or a repair not beingcompleted within 30 days
constitutes a significant
inconvenience. Retain receipts and
failed parts in order to receive
compensation for warranty repairs
reimbursable due to these
situations.
If you are in a situation where you
are significantly inconvenienced and
it is necessary to have repairs
performed by other than a Cadillac
dealer and you believe the repairs
are covered by emission warranties,
take the replaced parts and your
receipt to a Cadillac dealer for
reimbursement consideration. This
applies to both the Federal
Emission Defect Warranty and
Federal Emission Performance
Warranty.
Receipts and records covering the
performance of regular maintenance
or other repairs (such as those
outlined earlier) should be retained
in the event questions arise
concerning maintenance. These
receipts and records should be
transferred to each subsequent
owner. GM will not deny warranty
coverage solely on the absence of
maintenance records. However, GM
may deny a warranty claim if a
failure to perform scheduled
maintenance resulted in the failure
of a warranty part.
Claims Procedure
As with the other warranties
covered in this booklet, take your
vehicle to any authorized Cadillac
dealer facility to obtain service
under the emission warranty. This
should be done as soon as possible
after failing an EPA-approved I/M
test or a California smog check test,
or at any time you suspect a defect
in a part.
Those repairs qualifying under the
warranty will be performed by any
Cadillac dealer at no charge.
Repairs which do not qualify will be
charged to you. You will be notified
as to whether or not the repair
qualifies under the warranty within a
reasonable time, not to exceed
30 days after receipt of the vehicle
by the dealer, or within the time
period required by local or state law.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
Emission Warranty Parts List 27
The only exceptions would be if you
request or agree to an extension,
or if a delay results from events
beyond the control of your dealer or
GM. If you are not so notified, GM
will provide any required repairs at
no charge.
In the event a warranty matter is not
handled to your satisfaction, see
Customer Satisfaction
Procedure028.
For further information or to report
violations of the Emission Control
System Warranty, you may contact
the EPA at:
U.S. Environmental Protection
Agency
Office of Transportation and Air
Quality
Compliance Division, Light-Duty
Vehicle Group
Attn: Warranty Complaints
2000 Traverwood Drive
Ann Arbor, MI 48105
Email:
complianceinfo@epa.gov For a vehicle subject to the
California Exhaust Emission
Standards, you may contact the:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
28 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns
with the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your
concern with a member of dealer
management.Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the
owner of the dealer facility or the
general manager.
STEP TWO : If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help contact the Cadillac
Customer Assistance Center by
calling 1-800-458-8006. In Canada,
contact GM of Canada Customer Care Centre by calling
1-888-446-2000: English,
or 1-800-263-7854: French.
For resolution of issues related to
the Cadillac Professional Vehicle,
contact 1-800-43-FLEET
(1-800-433-5338).
We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.
The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top of
the instrument panel on the
driver side, and visible through
the windshield.
. The dealer name and location.
. The vehicle delivery date and
present mileage.
When contacting Cadillac,
remember that your concern will
likely be resolved at a dealer's facility. That is why we suggest you
follow Step One first if you have a
concern.
STEP THREE :
Both GM and your
GM dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce any additional rights you
may have.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with
the decision given in your case, you

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
Customer Satisfaction Procedure 29
may reject it and proceed with any
other venue for relief available
to you.
Contact the BBB Auto Line Program
using the toll-free telephone number
or write them at the following
address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. GM reserves the right to
change eligibility limitations and/or
to discontinue its participation in this
program.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
30 State Warranty Enforcement Laws
Laws in many states permit owners
to obtain a replacement vehicle or a
refund of the purchase price under
certain circumstances. The
provisions of these laws vary from
state to state. To the extent allowed
by state law, GM requires that you
first provide us with written
notification of any service difficulty
you have experienced so that we
have an opportunity to make any
needed repairs before you are
eligible for the remedies provided by
these laws. The address for written
notification, is inCustomer
Assistance Offices 033.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
Warranty Information for California Only 31
California Civil Code Section
1793.2(d) requires that, if GM or its
representatives are unable to repair
a new motor vehicle to conform to
the vehicle's applicable express
warranties after a reasonable
number of attempts, Cadillac shall
either replace the new motor vehicle
or reimburse the buyer the amount
paid or payable by the buyer.
California Civil Code Section
1793.22(b) creates a presumption
that Cadillac has had a reasonable
number of attempts to conform the
vehicle to its applicable express
warranties if, within 18 months from
delivery to the buyer or 18,000 miles
on the vehicle's odometer,
whichever occurs first, one or more
of the following occurs:
.The same nonconformity results
in a condition that is likely to
cause death or serious bodily
injury if the vehicle is driven
AND the nonconformity has
been subject to repair two or
more times by GM or its agents
AND the buyer or lessee has directly notified GM of the need
for the repair of the
nonconformity.
. The same nonconformity has
been subject to repair four or
more times by GM or its agents
AND the buyer has notified GM
of the need for the repair of the
nonconformity.
. The vehicle is out of service by
reason of repair nonconformities
by GM or its agents for a
cumulative total of more than
30 calendar days after delivery
of the vehicle to the buyer.
NOTICE TO GENERAL MOTORS
AS REQUIRED ABOVE SHALL BE
SENT TO THE FOLLOWING
ADDRESS:
General Motors LLC
P.O. Box 33170
Detroit, MI 48232-5170
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and
your VIN.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
32 Special Coverage Adjustment Programs Beyond the Warranty Period
Cadillac is proud of the protection
afforded by its warranty coverages.
In order to achieve maximum
customer satisfaction, there may be
times when Cadillac will establish a
special coverage adjustment
program to pay all or part of the cost
of certain repairs not covered by the
warranty or to reimburse certain
repair expenses you may have
incurred. Check with your Cadillac
dealer or call the Cadillac Customer
Assistance Center to determine
whether any special coverage
adjustment program is applicable to
your vehicle.
When you make an inquiry, you will
need to give the year, model, and
mileage of your vehicle and
your VIN.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
Customer Assistance Offices 33
Cadillac encourages customers to
call the toll-free telephone number
for assistance. However, if you wish
to write or e-mail Cadillac, refer to
the address below.
United States
Cadillac Customer Assistance
Center
P.O. Box 33169
Detroit, MI 48232-5169
www.Cadillac.com
1-800-458-8006
1-800-833-2622 (For Text
Telephone devices (TTYs))
Roadside Service:
1-800-224-1400
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994Canada
Customer Care Centre,
CA1-163-005
General Motors of Canada
Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-882-1112

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
34 Customer Assistance for Text Telephone (TTY) Users
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), Cadillac has
TTY equipment available at its
Customer Assistance Center and
Roadside Assistance Center.
The TTY for the Cadillac Customer
Assistance Center is:
1-800-833-2622 in the United States
1-800-263-3830 in Canada
The TTY for the Cadillac Roadside
Assistance Center is:
1-888-889-2438 in the U.S.

Cadillac Limited Warranty and Owner Assistance Information (GMNA-
Localizing-U.S.-9659150) - 2017 - CRC - 5/24/16
Roadside Assistance Program 35
Cadillac is proud to offer the
response, security, and convenience
of Cadillac's 24-Hour Roadside
Service Program during the period
of your vehicle's Bumper-to-Bumper
Warranty, Limited Extended
Powertrain Warranty, and/or
hybrid-specific limited warranty.
Consult your dealer or refer to the
owner manual for details. The
Cadillac Roadside Assistance
Center can be reached by calling
1-800-224-1400.
Roadside Assistance is not part of
or included in the coverage provided
by the New Vehicle Limited
Warranty. General Motors and
General Motors of Canada
Company reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.