radio CADILLAC CT5 2020 Owner's Guide

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
2020 - CRC - 2/14/20
324 CUSTOMER INFORMATION
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . . . . . 324
Customer Assistance Offices . . . . 326
Customer Assistance for Text Telephone (TTY) Users . . . . . . . . . 326
Online Owner Center . . . . . . . . . . . . . 327
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . 327
Roadside Service . . . . . . . . . . . . . . . . . 328
Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . 329
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . . . 330
Collision Damage Repair . . . . . . . . . 331
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . 333
Radio Frequency Statement . . . . . 334
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . 334
Reporting Safety Defects to the Canadian Government . . . . . . . . . 334
Reporting Safety Defects to
General Motors . . . . . . . . . . . . . . . . . 335
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . . . . . . 335
Cybersecurity . . . . . . . . . . . . . . . . . . . . . 335
Event Data Recorders . . . . . . . . . . . . 336
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 337
Infotainment System . . . . . . . . . . . . . 337
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Cadillac. Normally, any concerns with
the sales transaction or the operation
of the vehicle will be resolved by your
dealer's sales or service departments.
Sometimes, however, despite the
best intentions of all concerned,
misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps
should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns can
be quickly resolved at that level. If the
matter has already been reviewed with
the sales, service or parts manager,
contact the owner of your dealership
or the general manager.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
2020 - CRC - 2/14/20
334 CUSTOMER INFORMATION
Radio Frequency
Statement
This vehicle has systems that operate
on a radio frequency that complies
with Part 15/Part 18 of the Federal
Communications Commission (FCC)
rules and with Innovation, Science
and Economic Development (ISED)
Canada's RSP-100 / ICES-GEN.
Operation is subject to the following
two conditions:1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or General
Motors. To contact NHTSA, you may call
the Vehicle Safety Hotline toll-free
at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov;
or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://www.safercar.gov
.
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport Canada
at 1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
2020 - CRC - 2/14/20
CUSTOMER INFORMATION 335
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-458-8006,
or write:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit, MI 48232-5169In Canada, call 1-888-446-2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Company
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0805 or
01-800-212-234-5522.
In other Central America and
Caribbean Countries, call
52-555-901-2369.
Vehicle Data Recording
and Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For example,
the vehicle uses computer modules to
monitor and control engine and
transmission performance, to monitor
the conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store data
to help the dealer technician service
the vehicle or to help GM improve
safety or features. Some modules may
also store data about how the vehicle
is operated, such as rate of fuel
consumption or average speed. These
modules may retain personal
preferences, such as radio presets, seat
positions, and temperature settings.
Cybersecurity
GM collects information about the use
of your vehicle including operational
and safety related information. We

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
2020 - CRC - 2/14/20
340 ONSTAR
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Q
to set up an account.
. After change in ownership and at
90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the Vehicle
Call 1-888-4ONSTAR (1-888-466-7827)
immediately to terminate your OnStar
or connected services if the vehicle is
disposed of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar or
connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, and Roadside Service are
available on most vehicles. Not all
OnStar services are available
everywhere or on all vehicles. For
more information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.
. Press
Qto speak with an Advisor. OnStar or connected services cannot
work unless the vehicle is in a place
where OnStar has an agreement with
a wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar or
connected services. Service involving
location information about the vehicle
cannot work unless GPS signals are
available, unobstructed, and
compatible with the OnStar hardware.
OnStar or connected services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar or connected
services may not work. Other
problems beyond the control of
OnStar
—such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the vehicle,
damage to the vehicle in a crash,
or wireless phone network congestion
or jamming —may prevent service.
See Radio Frequency Statement 0334.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
2020 - CRC - 2/14/20
342 ONSTAR
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to the
vehicle. Do not place items over or
near the antenna to prevent blocking
cellular and GPS signal reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage or
the cellular network has reached
maximum capacity, this message may
come on. Press
Qto try the call again
or try again after driving a few miles
into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service, and
GPS satellite technologies to be
available and operating for features to function properly. These systems may
not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated into
the electrical architecture of the
vehicle. Do not add any electrical
equipment. See
Add-On Electrical
Equipment 0236. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither OnStar
nor GM is responsible for any affected
or erased data or settings. These
updates or changes may also collect personal information. Such collection
is described in the OnStar privacy
statement or separately disclosed at
the time of installation. These updates
or changes may also cause a system to
automatically communicate with GM
servers to collect information about
vehicle system status, identify
whether updates or changes are
available, or deliver updates or
changes. An active OnStar agreement
constitutes consent to these software
updates or changes and agreement
that either OnStar or GM may
remotely deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827) or
press
Qto speak with an Advisor.
Users of wireless communications are
cautioned that the privacy of any
information sent via wireless cellular
communications cannot be assured.

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
2020 - CRC - 2/14/20
350 INDEX
E
Electric Brake Boost . . . . . . . . . . . . . . . . 180
Electric Parking Brake . . . . . . . . . . . . . . 180
Electric Parking Brake Light . . . . . . . 110
Electrical Equipment, Add-On . . . . . 236
Electrical SystemEngine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Fuses and Circuit Breakers . . . . . . . 265
Instrument Panel Fuse Block . . . . 267
Overload . . . . . . . . . . . . . . . . . . . . . . . . . . . 264
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270
Emergency
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339
Engine Air Cleaner/Filter . . . . . . . . . . . . . . . . . 250
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . . . . . 108
Compartment Overview . . . . . . . . . . 243
Coolant Temperature Gauge . . . . . 105
Coolant Temperature Warning Light . . . . . . . . . . . . . . . . . . . 113
Cooling System . . . . . . . . . . . . . . . . . . . 251
Drive Belt Routing . . . . . . . . . . . . . . . . 323
Exhaust . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Heater . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Oil Life System . . . . . . . . . . . . . . . . . . . . 248 Engine (cont'd)
Oil Pressure Light . . . . . . . . . . . . . . . . . 115
Overheating . . . . . . . . . . . . . . . . . . . . . . . 256
Power Messages . . . . . . . . . . . . . . . . . . 123
Running While Parked . . . . . . . . . . . 173
Starting . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Entry Lighting . . . . . . . . . . . . . . . . . . . . . . 139
Equipment, Towing . . . . . . . . . . . . . . . . . 235
Event Data Recorders . . . . . . . . . . . . . . 336
Exit Lighting . . . . . . . . . . . . . . . . . . . . . . . . 139
Extended Parking . . . . . . . . . . . . . . . . . . . 172
Extender, Seat Belt . . . . . . . . . . . . . . . . . . 57
Exterior Lamp Controls . . . . . . . . . . . . 133
Exterior Lamps Off Reminder . . . . . . 135
Exterior Lighting Battery Saver . . . . 140
F
Filter,
Engine Air Cleaner . . . . . . . . . . . . . . . . 250
Flash-to-Pass . . . . . . . . . . . . . . . . . . . . . . . . 135
Flashers, Hazard Warning . . . . . . . . . . 136
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 291
Floor Mats . . . . . . . . . . . . . . . . . . . . . . . . . . . 304
Fluid Automatic Transmission . . . . . . . . . 249
Brakes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 258
Washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Folding Mirrors . . . . . . . . . . . . . . . . . . . . . . 30 Forward Collision Alert (FCA)
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334
Front Pedestrian Braking (FPB) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218
Front Seats
Heated and Ventilated . . . . . . . . . . . . . 46
Fuel Additives . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Economy, Driving for Better . . . . . 149
Filling a Portable FuelContainer . . . . . . . . . . . . . . . . . . . . . . . . 229
Filling the Tank . . . . . . . . . . . . . . . . . . . 228
Foreign Countries . . . . . . . . . . . . . . . . . 227
Gauge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Low Fuel Warning Light . . . . . . . . . 115
Management, Active . . . . . . . . . . . . . . 172
Prohibited Fuels . . . . . . . . . . . . . . . . . . 227
Recommended . . . . . . . . . . . . . . . 226, 227
Top Tier . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Fuses Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 265
Fuses and Circuit Breakers . . . . . . . 265
Instrument Panel Fuse Block . . . . 267
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Cadillac CT5 Owner Manual (GMNA-Localizing-U.S./Canada-13060105) -
2020 - CRC - 2/14/20
354 INDEX
ProgramCourtesy Transportation . . . . . . . . . 330
Prohibited Fuels . . . . . . . . . . . . . . . . . . . . 227
Proposition 65 Warning,
California . . . . . . . . . . . . . . .239, 259, 292, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . . . . . 333
R
Radio Frequency Statement . . . . . . . . 334
Reading Lamps . . . . . . . . . . . . . . . . . . . . . 138
Rear Camera Mirror . . . . . . . . . . . . . . . . . 32
Rear Pedestrian Alert . . . . . . . . . . . . . . . 213
Rear Seats . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Rear Vision Camera (RVC) . . . . . . . . . 205
Rearview Mirrors . . . . . . . . . . . . . . . . . . . . 32Automatic Dimming . . . . . . . . . . . . . . . . 32
Reclining Seatbacks . . . . . . . . . . . . . . . . . 43
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 226, 227
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . . . . . 317
Recorder Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Records Maintenance . . . . . . . . . . . . . . . . . . . . . . 319 Recreational Vehicle Towing . . . . . . . 297
Reimbursement Program, GM
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . . . . . 15
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Maintenance . . . . . . . . . . . . . . . . . . . . . . 318
Replacing Airbag System . . . . . . . . . . . . 70
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . . . . . . . . . . . . 84
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . . . . . 58
Reporting Safety Defects Canadian Government . . . . . . . . . . . . 334
General Motors . . . . . . . . . . . . . . . . . . . 335
U.S. Government . . . . . . . . . . . . . . . . . . 334
Restraints Where to Put . . . . . . . . . . . . . . . . . . . . . . . . 76
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . . . . . . 169
Reverse Tilt Mirrors . . . . . . . . . . . . . . . . . 31
Ride Control Systems Enhanced Traction
System (ETS) . . . . . . . . . . . . . . . . . . . . 193
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . 156 Roadside Service . . . . . . . . . . . . . . . . . . . . 328
Roof
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . 285
Routing, Engine Drive Belt . . . . . . . . . 323
Run-Flat Tires . . . . . . . . . . . . . . . . . . . . . . . 273
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
S
Safety Defects ReportingCanadian Government . . . . . . . . . . . . 334
General Motors . . . . . . . . . . . . . . . . . . . 335
U.S. Government . . . . . . . . . . . . . . . . . . 334
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Safety System Check . . . . . . . . . . . . . . . . 57
Scheduling Appointments . . . . . . . . . . 329
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
How to Wear Seat BeltsProperly . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . 53
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . 105
Replacing after a Crash . . . . . . . . . . . . . 58
Use During Pregnancy . . . . . . . . . . . . . . 57
Seats Head Restraints . . . . . . . . . . . . . . . . . . . . . 40