CADILLAC CTS 2013 2.G Warranty Guide

Black plate (1,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
IMPORTANT:This booklet contains important information about the warranty coverage on your new vehicle.
It also explainsCustomer Satisfaction and Owner Assistanceprocedures and GM's participation in the
Mediation/Arbitration Program.
Keep this booklet with your vehicle and make it available to a Cadillac dealer if warranty work is needed. Be sure
to keep it with your vehicle when you sell it so future owners will have the information.
Owner's Name:
Street Address:
City& Province:
Vehicle Identification Number (VIN):
Date Vehicle First Delivered or Put In Use:
Odometer Reading on Date Vehicle First Delivered or Put In Use:

Black plate (2,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage
limitations. Remember, if the service contract you are considering for
purchase does not have the GM Protection Plan emblem shown above
on it, then it is not the Genuine GM Protection Plan from GM.
©2012 General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, CADILLAC, and the
CADILLAC emblem are registered trademarks of General Motors LLC.
Part No. 20931544 A First Printing

Black plate (3,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
2013 Canadian Cadillac Limited Warranty and
Owner Assistance Information
Important Message to
Owners.... . . . . . . . . . . . . . . . . . . . . . . 1
General Motors' Commitment
to You . . . . . . . . . . . . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in the Mediation/
Arbitration Program . . . . . . . . . . . . 1
The General Motors
Protection Plan . . . . . . . . . . . . . . . . 1
Owner Name/Address
Change . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a
Glance. . . . . . . . . . . . . . . . . . . . . . . . . 3
New Vehicle Limited Warranty. . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . 10
Cadillac Escalade Hybrid
Warranty . . . . . . . . . . . . . . . . . . . . . 13
Things to Know About the New
Vehicle Limited Warranty. . . . 16
Warranty Repairs—Component
Exchanges . . . . . . . . . . . . . . . . . . . 16
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 16Warranty Repairs—Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 16
Tire Service . . . . . . . . . . . . . . . . . . . . 16
After-manufacture
“Rustproofing”. . . . . . . . . . . . . . . . 17
Paint, Trim, and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 17
Vehicle Operation and Care . . . 17
Maintenance Records . . . . . . . . . 17
Chemical Paint Spotting . . . . . . . 17
Warranty Distance
Extensions . . . . . . . . . . . . . . . . . . . 18
Warranty Service—Canada . . . 18
Touring Owner Service—
Canada, the United States and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 18
Touring Owner Service—
Countries Other Than Canada,
the United States, and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 19
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada . . . . 19
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 19Recreation Vehicle and Special
Body or Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 20
Pre-Delivery Service . . . . . . . . . . . 20
Production Changes . . . . . . . . . . . 21
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 22
Emission Performance . . . . . . . . . 22
What Is Not Covered . . . . . . . . . . 22
Emission Warranty Parts List. . .24
What Is Not Covered . . . . . . . . . . 27
Things to Know About the
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 28
Replacement Parts . . . . . . . . . . . . 28
Maintenance and Repairs . . . . . . 28
Claims Procedure . . . . . . . . . . . . . . 29
Customer Satisfaction
Procedure. . . . . . . . . . . . . . . . . . . . 30
Special Coverage Adjustment
Programs Beyond the Warranty
Period. . . . . . . . . . . . . . . . . . . . . . . . 32
Customer Assistance Offices. . .33

Black plate (4,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/1/12
2013 Canadian Cadillac Limited Warranty and
Owner Assistance Information
Customer Assistance for Text
Telephone (TTY) Users. . . . . . . 34
Roadside Assistance
Program. . . . . . . . . . . . . . . . . . . . . . 35
Courtesy Transportation
Program. . . . . . . . . . . . . . . . . . . . . . 36

Black plate (1,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Important Message to Owners... 1
General Motors' Commitment
to You
We are committed to ensuring your
satisfaction with your new Cadillac.
Your Cadillac dealer also wants you
to be completely satisfied and
invites you to return for all your
service needs, both during and after
the warranty period.
Owner Assistance
Should you ever encounter a
problem during or after the warranty
periods that is not resolved, talk to a
member of dealer management.
Under certain circumstances, GM
and/or Cadillac dealers may provide
assistance after the limited warranty
period has expired when the
problem results from a defect in
material or workmanship. These
instances will be reviewed on a
case-by-case basis. If the problem
persist, follow the procedures
outlined inCustomer Satisfaction
Procedure on page 30.
GM Participation in the
Mediation/Arbitration Program
Refer toCustomer Satisfaction
Procedure on page 30, for
information on the voluntary, binding
Mediation/Arbitration Program in
which GM participates.
The General Motors
Protection Plan
Many owners seek to enhance their
vehicle ownership by purchasing an
optional service contract. General
Motors offers its own GM Protection
Plan (GMPP), a service contract
which provides mechanical repair
protection, a rental/alternate
transportation allowance, and the
availability of GM Roadside
Assistance or a towing and road
service allowance. The GM
Protection Plan is available in
different levels of coverage, each
offering a variety of time/kilometre
options to suit your driving needs.The GM Protection Plan is the only
optional service contract backed by
the worldwide resources of General
Motors. It can be the most valuable
option you choose for your vehicle.
See your Cadillac dealer for prices,
vehicle eligibility guidelines and
more details.
Owner Name/Address Change
General Motors encourages all
owners to report, at their earliest
convenience, a change in name or
address by calling our Canadian
Cadillac Customer Care Centre toll
free at 1-888-446-2000. If you are a
subsequent owner, please be sure
to advise us by calling the number
above. You may also visit the
Cadillac dealer of your choice to
report a change in vehicle
ownership. The current owner name
and address is essential for General
Motors to provide timely notification
to owners of important information
related to their vehicles.

Black plate (2,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
2 Important Message to Owners...
We thank you for choosing a
Cadillac.
General Motors of Canada Limited

Black plate (3,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
Warranty Coverage at a Glance 3
The warranty coverages on your vehicle are summarized below. Please read the warranty information that followsfor more complete details.
New Vehicle Limited Warranty for the GM Cadillac Vehicles
Coverage 4 yrs/
80,000 km 6yrs/
110,000 km 6 yrs/
unlimited km 8 yrs/
130,000 km 8 yrs/
160,000 km
Base Warranty Coverage (Includes
Tires) X
Powertrain Component Warranty X
Hybrid Components X
Sheet Metal (Corrosion) X
Sheet Metal (Rust-Through) X
Emission Control System Warranty
Defects & Performance X
Specified Major Emission Components X

Black plate (4,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
4 New Vehicle Limited Warranty
What Is Covered
General Motors will provide for
repairs to the vehicle during the
Warranty Period in accordance with
the terms, conditions and limitations
contained in this booklet.
Warranty Applies
This warranty is for Cadillac
vehicles originally sold in Canada,
registered in Canada and normally
operated in Canada. GM warranty
coverages may be void or subject to
restrictions on GM vehicles that
have been imported or exported.
Repairs Covered
This warranty covers repairs to
correct any vehicle defect, not slight
noise, vibrations, or other normal
characteristics of the vehicle,
related to materials or workmanship
occurring during the Warranty
Period. Needed repairs will be
performed using new or
remanufactured, or refurbished
parts.No Charge
Warranty repairs, including Towing,
Parts and Labour, will be made at
No Charge.
Obtaining Repairs
To obtain warranty repairs, take the
vehicle to a Cadillac dealership
within the Warranty Period, and
request the needed repair.
Reasonable time must be allowed
for the dealership to perform
necessary repairs.
Warranty Period
The Warranty Period for all
coverages begins on the date the
vehicle is first delivered or put in
use and ends at the expiration of
the Coverage period.
Base Warranty Coverage
The complete vehicle is covered for
4 years or 80 000 kilometres,
whichever comes first, except for
other coverages listed here under
“What Is Covered”and those items
listed under“What Is Not Covered.”Powertrain Component Warranty
Coverage
The powertrain is covered for
6 years or 110 000 kilometres,
whichever comes first, except for
other coverages listed here under
“What Is Covered”and those items
listed under“What Is Not Covered”
later in this section.
Engine Coverage includes:All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger, and
supercharger. Timing belts are
covered until the first scheduled
maintenance interval.

Black plate (5,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
New Vehicle Limited Warranty 5
Exclusions:Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with the
thermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the starter motor,
entire pressurized fuel system
(in-tank fuel pump, pressure lines,
fuel rail(s), regulator, injectors, and
return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Transmission/Transaxle Coverage
includes:All internally lubricated
parts, case, torque converter,
mounts, seals, and gaskets as well
as any electrical components
internal to the transmission/
transaxle. Also covered are any
actuators directly connected to the
transmission (slave cylinder, etc.).Exclusions:Excluded from the
powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring and
electrical connectors. Also excluded
are the clutch and pressure plate as
well as any Transmission Control
Module and/or module
programming.
Transfer Case Coverage includes:
All internally lubricated parts, case,
mounts, seals, and gaskets as well
as any electrical components
internal to the transfer case. Also
covered are any actuators directly
connected to the transfer case as
well as encoder motor.
Exclusions:Excluded from the
powertrain coverage are transfer
case cooling lines, hoses, radiator,
sensors, wiring, and electrical
connectors as well as the transfer
case control module and/or module
programming.Drive Systems Coverage
includes:All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts, and
universal joints. All mounts,
supports, seals, and gaskets as well
as any electrical components
internal to the drive axle. Also
covered are any actuators directly
connected to the drive axle (e.g.,
front differential actuator).
Exclusions:Excluded from the
powertrain coverage are all wheel
bearings, drive wheel front and rear
hub bearings, locking hubs, drive
system cooling, lines, hoses,
radiator, sensors, wiring, and
electrical connectors related to drive
systems as well as any drive system
control module and/or module
programming.

Black plate (6,1)Canadian Cadillac Limited Warranty and Owner Assistance Information -
2013 - 1st crc - 3/6/12
6 New Vehicle Limited Warranty
Tire Coverage
The tires supplied with your vehicle
are covered by General Motors
against defects in material or
workmanship under the Base
Warranty Coverage. Wear-out is not
considered a defect, and it may
occur before the vehicle warranty
expires. In this case, the owner is
responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer.
For vehicles within the Base
Warranty Coverage, defective tires
will be replaced on a prorated
adjustment basis according to the
following mileage-based schedule:Kilometres Replacement Percentage Covered
by GM
0-20 000 100%
20 001-60 000 Sliding scale starting at 67% at
20 001, proportionately falling
(1.175%/1 000 kilometres) to 20%
at 60 000 kilometres.
60 001-80 000 20% (Buick and Cadillac Only)
80 001+ 0% (Buick and Cadillac Only)