CADILLAC SEVILLE 1997 4.G Owners Manual

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Cadillac dealers have the facilities, trained technicians
and up-to-date information to promptly address any
concerns you may have. However,
if a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service or
Parts
Manager, contact the owner of the dealership or the
General Manager.

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STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help.
contact the Cadillac Customer Assistance Center.
24 hours a day, by calling 1-800-458-8006. In Canada.
contact
GM of Canada Customer Communication
Centre in Oshawa by calling
1 -8OO-263-3777 (English)
or 1-800-263-7854 (French).
For help outside of the United States and Canada.
call the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the U.S. Virgin Islands: 1-800-496-9994
In the Doninican Republic: 1-800-75 1-4 135
(E;~gllsh 1 or 1 -800-75 1-3 136 (Spanish)
0 in the Bahamas: 1-800-389-0009
11: Bernnlda. Barbados. Antigua and the British
Virgil1 Islands: I-800-534-01 22
0 In all other Caribbean countries: (805) 763-13 15
0 In other overseas locations, call GM International
Product Center
in Canada at (905) 644-41 12.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available
to give the Customer
Assistance Representative:
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0
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Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However, if you wish
to write
Cadillac, address your inquiry
to:
Cadillac Customer Assistance Center
Cadillac Motor Car Division
30009 Van Dyke
P.O. Box 9025
Warren,
MI 48090-9025
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1I.I 8P7
Refer to your Warranty and Owner Assistance Information
booklet for addresses of
GM Overseas offices.
When contacting Cadillac, please remember that your
concern will likely be resolved in the dealership,
using
the dealer’s facilities, equipment and personnel. That is
why we suggest
you follow Step One first if you have
a concern.
To assist customers who are deaf, hard of hearing, or
speech-impaired and
who use Text Telephones (TTYs),
Cadillac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Cadillac by dialing: 1-800-833-CMCC.
(TTY users in
Canada can dial 1-800-263-3830.)
.I

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Cadiliac's exceptional Roadside Service is more than an
auto club or towing service. It provides every Cadillac
owner
with the advantage of' contacting a Cadillac
advisor and. when appropriate, a Cadillac trained dealer
teclmician
wim can provide on-site service. Each technician travels with
a specially equipped
service vehicle complete with the necessary Cadillac
parts and tools required
to handle most roadside repairs.
Cadillac Roadside Service can be reached by dialing
1-800-882- 1 112.24 hours a day, 365 days a year.
This service is provided at no charge for any
warranty-covered situation and
for a nominal charge
if the Cadillac is no longer under warranty. Roadside
Service is available
only in the United States
and Canada.
F.i
Roadside Service provides several Cadillac
Owner Privileges
'"' at "no charge," throughout
your
1997 Cudilbac Wurr-crnh. Period -- 48 Months/
50,000 miles (80 000 km).

Downloaded from www.Manualslib.com manuals search engine Emergency Road Service is performed on site for the
following situations:
@ Towing Service
Battery Jump Starting
Lock Out Assistance
0 Fuel Delivery
Flat Tire Change (Covers change only)
Trip Interruption -- If your trip is interrupted due
to
a warranty failure, incidental expenses may be
reimbursed during the
48 months/50,000 miles
(80 000 km) warranty period. Items covered are
hotel, meals and rental car.

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Wherever you drive in the United States or Canada,
an advisor is available to assist you over the phone.
A dealer technician, if available, can travel to your
location within a
30 rnile (50 Ism) radius, of a
participating Cadillac dealership. If beyond this radius,
we will arrange to have your car towed to the nearest
Cadillac dealership.
Dial the toll-free Roadside Service number:
1-800-882-
11 12. An experienced Roadside
Service Advisor will assist you and request the
following information:
A description of the problem
Name, home address, home telephone number
0 Location of your Cadillac and number you are
@ The model year, Vehicle Identification Number
calling
from
(VIN), mileage and date of delivery Roadside Service
is prepared to assist owners who have
hearing difficulties or are speech impaired. Cadillac has
installed special telecommunication devices called Text
Telephone (TTY) in the Roadside Service Center.
Any customer who has access to a
(TTY) or a
conventional teletypewriter can communicate with
Cadillac by dialing from the United States or Canada
1-800-833-CMCC
-- daily, 24 hours.
7-7

Downloaded from www.Manualslib.com manuals search engine Our Cadillac Dealer Technician network is ready and
able to assist Cadillac customers at roadside.
One of your Cadillac Owner Privileges is Gold Key
Courtesy Transportation. It is just one Inore example of
Cadillac’s commitment to provide the services you
expect and deserve
as a Cadillac owner.
Gold Key Courtesy Transportation helps you get where
you need to be when your Cadillac is
in the dealership
for warranty service.*
In Canada, please consult your GM dealer for
information
on Courtesy Transportation.

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Warranty work can frequently be handled in one day,
but there
is often no reason for you to wait at the
dealership. Cadillac helps minimize inconvenience
to you by providing several transportation options.
Depending on the circumstances, your dealership
can offer you one
of the following options:
Your dealership can provlae you with shuttle service to
get you to your destination with minimal interruption of
your daily schedule when your Cadillac is unavailable
due
to a vramanty repair.
For repairs that require your vehicle to be unavailable to
you for an extended period of time, your dealer may
arrange to provide you with
a courtesy vehicle from the
dealership,
or one obtained from a local rental agency. Whenever possible.
scheduling an appointment for your
vehicle’s warranty service and advising your service
consultant that
ydu wish to take advantage of Gold Key
Courtesy Transportation can help minimize your
inconvenience by allowing
your dealer to prepare
arrangements
to fulfill your transportation needs in
advance
of your visit.

Downloaded from www.Manualslib.com manuals search engine You are responsible for primary insurance coverage of
the vehicle provided. In many cases, your own auto
insurance policy may provide this coverage under
provisions for rental car agreements. Please consult your
insurance carrier
to be certain of what’s covered.
While your dealership will cover the rental expense
of
a vehicle provided under the provisions of Gold Key
Courtesy Transportation, you are responsible for
charges incurred for
such items as fuel used, additional
insurance coverage and
any taxes or fees levied by state
or local governmental agencies. It is
important that your vehicle be picked up from the
dealership promptly following the completion of your
repairs. If your vehicle is not picked up from the
dealership within
a reasonable amount of time following
notification from the dealer, you may be responsible
for any additional rental charges incurred as a result
of this delay.
For Canadiall Vehicles
In Canada, for warranty repairs during the Complete
Vehicle Coverage period in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult
your dealer for details.

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This program is available in all 50 states and the District
of Columbia. Canadian owners refer
to your Warranty
and Owner Assistance Information booklet
for
information on the Canadian Motor Vehicle Arbitration
Plan
(CAMVAP). General Motors reserves the right to
change eligibility limitations and/or
to discontinue its
participation in this program.
Both Cadillac and your Cadillac dealer are committed
to
making sure you are completely satisfied with your new
vehicle. Our experience
has shown that, if a situation
arises where you feel your concem has not been
adequately addressed. the Customer Satisfaction
Procedure described earlier
in this section is
very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Cadillac voluntarily participates in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered
by the Better Business Bureau system
to settle automotive disputes. This program is available
free
of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure,
you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB
AlJTO LINE
Council
of Better Business Bureaus. Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 23203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and
a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.