phone CHEVROLET AVALANCHE 2004 1.G Owner's Manual

United States – Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-CHEV-USA® (243-8872)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas – Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico
and U.S. Virgin Islands) – Customer
Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-5

GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment that
may be required for your
vehicle, such as hand
controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
Security While You Travel
1-800-CHEV-USA (243-8872)
As the proud owner of a new Chevrolet vehicle, you are
automatically enrolled in the Chevrolet Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road. Chevrolet’s Roadside
Assistance toll-free number is staffed by courteous
and capable Roadside Assistance Representatives who
are available 24 hours a day, 365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel Delivery:Delivery of enough fuel ($5
maximum) for the customer to get to the nearest
service station.
Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles.
7-6

Emergency Tow:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Assistance when the
vehicle is mired in sand, mud or snow.
Flat Tire Change:Installation of a spare tire will be
covered at no charge. (The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.)
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Dealer Locator Service
In many instances, mechanical failures are covered
under Chevrolet’s Bumper-to-Bumper warranty.
However, when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number and delivery
date of the vehicle
Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. Chevrolet Roadside Assistance:
1-800-CHEV-USA (1-800-234-8872), text telephone
(TTY) users, call 1-888-889-2438.
Chevrolet reserves the right to limit services or
reimbursement to an owner or driver when, in
Chevrolet’s judgement, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Chevrolet reserves the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
7-7

Child Restraints (cont.)
Top Strap...................................................1-40
Top Strap Anchor Location............................1-41
Where to Put the Restraint...........................1-38
Chime Level Adjustment.................................3-117
Cigarette Lighter.............................................3-22
Cleaning
Inside of Your Vehicle.................................5-111
Outside of Your Vehicle..............................5-114
Underbody Maintenance.............................5-117
Weatherstrips............................................5-114
Cleaning Exterior Lamps/Lenses......................5-115
Cleaning Fabric/Carpet...................................5-111
Cleaning Glass Surfaces................................5-113
Cleaning Interior Plastic Components...............5-113
Cleaning Leather...........................................5-113
Cleaning the Mirror.................................2-52, 2-55
Cleaning the Top of the Instrument Panel.........5-113
Cleaning the Video Screen.............................3-112
Cleaning Vinyl..............................................5-113
Climate Control System
Automatic...................................................3-22
Climate Controls Personalization....................3-32
Dual..........................................................3-29
Outlet Adjustment........................................3-32
Compass Calibration...............................2-52, 2-54
Compass Operation.........................................2-53Compass Variance..................................2-51, 2-54
Content Theft-Deterrent....................................2-27
Control of a Vehicle.......................................... 4-6
Coolant
Engine Temperature Gage............................3-45
Heater, Engine............................................2-33
Surge Tank Pressure Cap.............................5-29
Cooling System..............................................5-33
Cruise Control................................................3-11
Cruise Control Light........................................3-51
Current and Past Model Order Forms................7-14
Customer Assistance Information
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-6
Reporting Safety Defects to General Motors....7-13
Reporting Safety Defects to the Canadian
Government............................................7-12
Reporting Safety Defects to the United States
Government............................................7-12
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-13
4

H
Hazard Warning Flashers................................... 3-6
Head Restraints............................................... 1-7
Headlamp High/Low-Beam Changer.................... 3-9
Headlamps....................................................5-58
Bulb Replacement.......................................5-58
Daytime Running Lamps...............................5-65
Front Turn Signal, Sidemarker and Daytime
Running Lamps........................................5-63
Front Turn Signal, Sidemarker and Parking
Lamps....................................................5-62
Halogen Bulbs............................................5-58
Headphones.................................................3-100
Heated Seats................................................... 1-4
Heating.........................................................3-27
Highway Hypnosis...........................................4-42
Hill and Mountain Roads..................................4-43
Hitches..........................................................4-74
HomeLink
®Transmitter....................................2-61
HomeLink®Transmitter, Programming................2-62
Hood
Checking Things Under................................5-10
Release.....................................................5-10
Horn............................................................... 3-7
How to Add Coolant to the Coolant Surge Tank......5-35How to Add Fluid............................................5-26
How to Check Lubricant...................................5-55
How to Check Power Steering Fluid..................5-42
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-14
Hydroplaning..................................................4-37
I
If No Steam Is Coming From Your Engine..........5-32
If Steam Is Coming From Your Engine...............5-30
If the Light is Flashing.....................................3-48
If the Light Is On Steady.................................3-48
If You Are Caught in a Blizzard.........................4-47
If You Are Stuck in Sand, Mud, Ice or Snow.......4-49
If You Do Decide To Pull A Trailer.....................4-69
Ignition Positions.............................................2-31
Illuminated Visor Vanity Mirrors.........................2-26
Infants and Young Children, Restraints...............1-32
Ination - Tire Pressure...................................5-76
Instrument Panel
Cluster.......................................................3-34
Overview..................................................... 3-4
Instrument Panel Brightness.............................3-20
Instrument Panel Fuse Block..........................5-120
Interior Lamps................................................3-20
8