CHEVROLET CORVETTE 1996 4.G Owners Manual

Downloaded from www.Manualslib.com manuals search engine ODOMETER
DATE READING
Maintenance Record
SERVICED BY MAINTENANCE PERFORMED
7-50

Downloaded from www.Manualslib.com manuals search engine 6 Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you
need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
This section includes information on:
0
0
0
0
0
0
0
0
The Customer Satisfaction Procedure Customer Assistance for Text Telephone (TTY)
Users
The Corvette Action Center
Roadside Assistance
Courtesy Transportation
BBB Auto Line - Alternative Dispute Resolution
Program
Reporting Safety Defects
Service and Owner Publications
Customer Satisfaction Procedure
8-1

Downloaded from www.Manualslib.com manuals search engine Your satisfaction and goodwill are important to your
dealer and Chevrolet. Normally, any concern you may
have with your vehicle can be handled by your selling or
servicing dealer. Your dealer has the facility, trained
technicians, special tools and up-to-date information to
promptly address any issue which may arise. Chevrolet
has empowered its dealers to make decisions and repair
vehicles, and they are eager to resolve your concern to
your complete satisfaction. If your concern has not been
resolved to your satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the Sales, Service, or
Parts
Manager, contact the owner of the dealership or the
General Manager.
STEP TWO -- I€ after contacting a member of dealership
management, it appears your concern cannot be resolved
by the dealership without further help, contact the
Chevrolet Customer Assistance Center by calling 1-800-222-1020.
In Canada, contact GM of Canada
Customer Assistance Center in Oshawa by calling
1-800-263-3777 (English)
or 1-800-263-7854 (French). For help
outside
of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-751-4136 (Spanish)
0 In the Bahamas: 1-800-389-0009
0 In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
0 In all other Caribbean countries: 1-809-763- 13 15
0 In other overseas locations, call GM North American
Export Sales in Canada at 1-905-644-41 12
.

Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following information available to give
the Customer Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration
or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call us
so we can give your inquiry
prompt attention. However, if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
Refer to your Warranty and Owner Assistance
Information booklet for addresses
of Canadian and GM
Overseas offices.
When contacting Chevrolet, please remember that your
concern will likely be resolved in the dealership, using the
dealer's facilities, equipment and personnel. That
is why we
suggest you follow Step One first if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TI%),
Corvette has lTY equipment available at its Customer
Assistance Center. Any
TTY user can communicate with
Corvette by dialing: 1-800-833-CHEV (1-800-833-2438).
(lTY users in Canada can dial 1-800-263-3830.)
Corvette Action Center
If you have any questions, comments or problems
regarding your Corvette in general, you can call the
Corvette Action Center at 1-800-457-VETT. The
Corvette Action Center is open between the hours
of
6:OO a.m. to 2:30 p.m. CST, Monday through Friday.
8-3

Downloaded from www.Manualslib.com manuals search engine Chevrolet Roadside Assistance
Program
n
L
Available in the United States and Canada only to
enhance Chevrolet's strong commitment
to customer
satisfaction, Chevrolet is excited to announce the
establishment of the ChevroletIGeo Roadside Assistance
Center.
As the owner of a 1996 ChevroletIGeo,
membership in Roadside Assistance is free. Roadside
Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free, however, some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy" Care:
0 Toll-free number, 1 -800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
0 Available dealer services at reasonable costs (i.e.,
wrecker services, locksmithkey service,
glass repair, etc.)

Downloaded from www.Manualslib.com manuals search engine ROADSIDE Courtesy Care PROVIDES:
Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
FREE Locksmith/Key Service (when keys are lost
from a legal roadway)
on the road or locked inside)
FREE Flat Tire Service (spare installed on the road)
FREE Jump Start (at home or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with the
coverage provided by the BUMPER-TO-BUMPER
New Vehicle Limited Warranty to eligible purchasers of
1996 Chevrolet/Geo passenger car and light duty trucks.
(Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating 1994 and newer Chevrolet/Geo
.
vehicles for a period of 36 months/36,000 miles. All
Courtesy Care services must be pre-arranged by Chevrolet
Roadside or Dealer Service Management.
Basic Care and Courtesy Care are not part of or included
in the coverage provided by the New Vehicle Limited
Warranty. Chevrolet reserves the right to modify or
discontinue
Basic Care and Courtesy Care at any time.
For complete program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached
Vehicle mileage
Description of problem
Please refer to the Roadside Assistance brochure inside
your owner information portfolio for full program details.
8-5

Downloaded from www.Manualslib.com manuals search engine In Canada, please consult your GM dealer for
information on Courtesy Transportation.
Some state insurance regulations make it impractical to
rent vehicles to people under 21 years of age.
If you are
under 21 and have difficulty renting a vehicle, Chevrolet
will reimburse up to $30/day for documented
transportation you receive.
In Canada, for warranty repairs during the Complete
Vehicle Coverage period in the New Vehicle Limited
Warranty, interim transportation may be available under
the Courtesy Transportation Program. Please consult
your dealer for details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program acces'sible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer
or call
1-800-268-6800 for emergency services.
Courtesy Transportation
Available in the United States and Canada only,
Chevrolet/Geo offers Courtesy Transportation
for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with the
coverage provided by the BUMPER-TO-BUMPER
New Vehicle Limited Warranty to retail purchasers of
1996 Chevrolet/Geo passenger cars and light duty trucks
(please see your selling dealer for details).

Downloaded from www.Manualslib.com manuals search engine Courtesy Transportation includes:
0
0
0
0
0
0
One way shuttle ride for any warranty repair
completed during the same day.
Up to
$30 maximum daily vehicle rental allowance
for any overnight warranty repair up to
5 days, OR
Up to
$30 maximum daily cab, bus, or other
transportation allowance in lieu of rental for any
overnight warranty repair up to
5 days, OR
Up to
$10 daily fuel allowance for rides provided by
another person (i.e., friend, neighbor, etc.) in lieu of
rental for any overnight warranty repair up to
5 days.
Note: All Courtesy Transportation arrangements will
be administered by your Chevrolet/Geo dealer
service management. Claim amounts should reflect
all actual costs.
Chevrolet/Geo Courtesy Transportation is not part of
the BUMPER-TO-BUMPER New Vehicle Limited
Warranty. Chevrolet/Geo reserves the right to make
any changes or discontinue Courtesy Transportation
at any time without notification.
For additional program details contact your
Chevrolet/Geo dealer.
GM Participation in BBB AUTO
LINE - Alternative Dispute
Resolution Program*
*This program may not be available in all states,
depending on state law. Canadian owners refer to your
Warranty and Owner Assistance Information booklet.
General Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Chevrolet and your Chevrolet dealer
are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that,
if a situation arises where you feel your concern has not
been adequately addressed, the Customer Satisfaction
Procedure described earlier in this section is very
successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty.
To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE.
8-7

Downloaded from www.Manualslib.com manuals search engine BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
to settle disputes between customers and automobile
manufacturers. This program is available free of charge
to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203
Telephone: 1-800-955-5100
To
file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN),
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors. We
prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the BBB
at any time. The BBB will attempt
to resolve the complaint serving as an intermediary
between you and Chevrolet. If this mediation is
unsuccessful, an informal hearing will be scheduled
where eligible customers may present their case to
an
impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5
100 or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause
a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393
(or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
REPORTING SAFETY DEFECTS
TO THE CANADIAN
GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
Box
8880
Ottawa, Ontario K1G 3J2