phone CHEVROLET EXPRESS 2004 Owners Manual

Adding Equipment to Your
Airbag-Equipped Vehicle
Q:Is there anything I might add to the front of the
vehicle that could keep the airbags from
working properly?
A:Yes. If you add things that change your vehicle’s
frame, bumper system, front end sheet metal or
height, they may keep the airbag system from
working properly. Also, the airbag system may not
work properly if you relocate any of the airbag
sensors. If you have any questions about this, you
should contact Customer Assistance before you
modify your vehicle. The phone numbers and
addresses for Customer Assistance are in Step Two
of theCustomer Satisfaction Procedure on
page 7-2.
Restraint System Check
Checking Your Restraint Systems
Now and then, make sure the safety belt reminder light
and all your belts, buckles, latch plates, retractors
and anchorages are working properly. Look for any other
loose or damaged safety belt system parts. If you see
anything that might keep a safety belt system from doing
its job, have it repaired.
Torn or frayed safety belts may not protect you in a
crash. They can rip apart under impact forces. If a belt
is torn or frayed, get a new one right away.
Also look for any opened or broken airbag covers, and
have them repaired or replaced. (The airbag system
does not need regular maintenance.)
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Safe and Sound Plan

Automatic Notication of Airbag Deployment
Emergency Services
Roadside Assistance
Stolen Vehicle Tracking
AccidentAssist
Remote Door Unlock/Vehicle Alert
Remote Diagnostics
Online Concierge
Directions and Connections Plan

All Safe and Sound Plan Services
Driving Directions
RideAssist
Information and Convenience Services
OnStar®Personal Calling
As an OnStar®subscriber, the Personal Calling
capability is available if your hand-held cell phone is
lost, forgotten, or has a low battery. It is a hands-free
wireless phone that is integrated into the vehicle.Calls can be placed nationwide using simple voice
commands with no additional contracts and no additional
roaming charges. To nd out more about OnStar
®
Personal Calling, refer to the OnStar®user’s guide in
the vehicle’s glove box or visit www.onstar.com or
www.onstarcanada.com; or speak with an OnStar
®
advisor by pressing the OnStar®button or by calling
1-888-4-ONSTAR (1-888-466-7827).
OnStar®Virtual Advisor
Virtual Advisor is a feature of OnStar®Personal Calling
that uses minutes to access up-to-date weather and
traffic reports for your area, news and sports updates,
stock quotes, entertainment and more. You are also able
to listen and reply to your E-mail through your vehicle’s
audio system. Customize your information prole at
www.myonstar.com. See the OnStar
®user’s guide for
more information.
Storage Areas
Your front storage compartment is at the center of the
instrument panel extension, by the oor. To open
the compartment, pull up on the latch. The compartment
will open automatically.
Storage compartments may also be included on the
inside of each front door.
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Entry Lighting
Your vehicle is equipped with an illuminated
entry feature.
When a door is opened, the dome lamps will come on if
the dome override button is in the out position. If the
dome override button is pressed in, the lamps will
not come on. When the door is closed, the interior lamps
will remain on for a period of 15 seconds or until the
vehicle is started.
Exit Lighting
With exit lighting, the interior lamps will come on for a
period of 40 seconds when you remove the key from the
ignition. The lamps will not come on if the dome
override button is pressed in.
Reading Lamps
To turn on the reading lamps, press the button
located next to each lamp. To turn them off, press the
button again.
Battery Run-Down Protection
This feature shuts off the exterior and interior lamps if
they are left on after the ignition is turned off. All exterior
lamps will shut off after 10 minutes. Interior cargo
lamps will shut down after 20 minutes and all other
interior lamps after 10 minutes.
Accessory Power Outlets
With accessory power outlets you can plug in auxiliary
electrical equipment such as a cellular telephone or
CB radio.
Your vehicle may have two accessory power outlets. If
your vehicle has a cigarette lighter/accessory power
outlet, it is located on the driver’s side of the front
storage compartment. The other accessory power outlet
is located on the passenger’s side of the front storage
compartment.
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Listed are four situations you may experience with your
fuel gage:
At the gas station, the fuel pump shuts off before
the gage reads full.
It takes a little more or less fuel to ll up than the
fuel gage indicated. For example, the gage may
have indicated the tank was half full, but it actually
took a little more or less than half the tank’s
capacity to ll the tank.
The gage moves a little when you turn a corner or
speed up.
The gage doesn’t go back to empty when you turn
off the ignition.
None of these indicate a problem with the fuel gage.
Audio System(s)
Notice:Before adding any sound equipment to
your vehicle, like a tape player, CB radio, mobile
telephone, or two-way radio, make sure that it can
be added by checking with your dealer. Also,
check federal rules covering mobile radio and
telephone units. If sound equipment can be added,
it is very important to do it properly. Added
sound equipment may interfere with the operation
of your vehicle’s engine, radio, or other systems,
and even damage them. Your vehicle’s systems may
interfere with the operation of sound equipment
that has been added improperly.
Figure out which audio system is in your vehicle, nd
out what your audio system can do, and how to operate
all of its controls.
Your vehicle may have a feature called Retained
Accessory Power (RAP). With RAP, the audio system
can be played even after the ignition is turned off.
SeeRetained Accessory Power (RAP) on page 2-19for
more information.
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Setting Preset PTYs (RDS Only)
These buttons have factory PTY presets. Up to 12 PTYs
(six FM1 and six FM2), can be programmed on the
six numbered pushbuttons, by performing the
following steps:
1. Press BAND to select FM1 or FM2.
2. Press the TYPE button to activate program type
select mode. TYPE and the last selected PTY will
appear on the display.
3. Turn the TYPE knob or press and release the
TYPE button to select a PTY.
4. Press and hold one of the six numbered
pushbuttons until you hear a beep. Whenever that
numbered pushbutton is pressed, the PTY that
was set will return.
5. Repeat the steps for each pushbutton.
RDS Messages
INFO (Information):If the current station has a
message, the information symbol will appear on the
display. Press this button to see the message. The
message may display the artist, song title, call in phone
numbers, etc.If the entire message is not displayed, parts of the
message will appear every three seconds. To scroll
through the message, press and release the INFO
button. A new group of words will appear on the display
after every press of the button. Once the complete
message has been displayed, the information symbol
will disappear from the display until another new
message is received. The last message can be
displayed by pressing the INFO button. You can view
the last message until a new message is received
or a different station is tuned to.
Radio Messages
CAL ERR (Calibration Error):The audio system has
been calibrated for your vehicle from the factory. If
CAL ERR appears on the display, it means that the radio
has not been congured properly for the vehicle and
must be returned to your GM dealer for service.
LOCKED:This message is displayed when the
THEFTLOCK
®system has locked up. Take the vehicle
to your GM dealer for service.
If any error occurs repeatedly, or if an error cannot be
corrected, contact your GM dealer.
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RDS Messages
INFO (Information):If the current station has a
message, INFO will appear on the display. Press this
button to see the message. The message may display
the artist, song title, call in phone numbers, etc.
If the entire message is not displayed, parts of the
message will appear every three seconds. To scroll
through the message, press and release the INFO
button. A new group of words will appear on the display
after every press of this button. Once the complete
message has been displayed, INFO will disappear from
the display until another new message is received.
The last message can be displayed by pressing
the INFO button. You can view the last message
until a new message is received or a different station is
tuned to.
Radio Messages
CAL ERR (Calibration Error):The audio system has
been calibrated for your vehicle from the factory. If
CAL ERR appears on the display, it means that the radio
has not been congured properly for the vehicle and
must be returned to your GM dealer for service.
LOCKED:This message is displayed when the
THEFTLOCK
®system has locked up. Take the vehicle
to your GM dealer for service.
If any error occurs repeatedly, or if an error cannot be
corrected, contact your GM dealer.
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Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-10.
Defensive driving really means “be ready for anything.”
On city streets, rural roads, or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when the
vehicle in front of you is going to brake or turn suddenly.
Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the driving
task — such as concentrating on a cellular telephone call,
reading, or reaching for something on the oor — makesproper defensive driving more difficult and can even
cause a collision, with resulting injury. Ask a passenger to
help do things like this, or pull off the road in a safe place
to do them yourself. These simple defensive driving
techniques could save your life.Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It is the number one contributor
to the highway death toll, claiming thousands of victims
every year.
Alcohol affects four things that anyone needs to drive
a vehicle:
Judgment
Muscular Coordination
Vision
Attentiveness
Police records show that almost half of all motor
vehicle-related deaths involve alcohol. In most cases,
these deaths are the result of someone who was
drinking and driving. In recent years, more than
16,000 annual motor vehicle-related deaths have been
associated with the use of alcohol, with more than
300,000 people injured.
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Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see reections
from trees, telephone poles, or other vehicles, and
raindrops dimple the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle. If
you cannot avoid deep puddles or standing water,
drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through owing water, as you
might at a low water crossing, your vehicle can
be carried away. As little as six inches of
owing water can carry away a smaller vehicle.
If this happens, you and other vehicle
occupants could drown. Do not ignore police
warning signs, and otherwise be very cautious
about trying to drive through owing water.
Some Other Rainy Weather Tips
Besides slowing down, allow some extra following
distance. And be especially careful when you
pass another vehicle. Allow yourself more clear
room ahead, and be prepared to have your
view restricted by road spray.
Have good tires with proper tread depth. SeeTires
on page 5-52.
4-18

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-4
GM Mobility Reimbursement Program................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Recorders..................................................7-9Reporting Safety Defects................................7-10
Reporting Safety Defects to the United
States Government....................................7-10
Reporting Safety Defects to the Canadian
Government..............................................7-11
Reporting Safety Defects to General Motors.....7-11
Service Publications Ordering Information.........7-11
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. Specic vehicle information can be found in
one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual (United States only).
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
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