service schedule CHEVROLET EXPRESS 2009 User Guide

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced By Services Performed
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Online Owner Center
Online Owner Center (U.S.) —
www.gmownercenter.com/chevrolet
Information and services customized for your specific
vehicle — all in one convenient place.
•Digital owner manual, warranty information,
and more
•Online service and maintenance records
•Find Chevrolet dealers for service nationwide
•Exclusive privileges and offers
•Recall notices for your specific vehicle
•OnStar®and GM Cardmember Services Earnings
summaries
Other Helpful Links:
Chevrolet — www.chevrolet.com
Chevrolet Merchandise — www.chevymall.com
Help Center — www.chevrolet.com/helpcenter
•FAQ
•Contact Us
My GM Canada (Canada) — www.gm.ca
My GM Canada is a password-protected section of
www.gm.ca where you can save information on GM
vehicles, get personalized offers, and use handy tools
and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
•My Showroom: Find and save information on
vehicles and current offers in your area.
•My Dealers/Retailers: Save details such as address
and phone number for each of your preferred GM
dealers/retailers.
•My Driveway: Access quick links to parts and
service estimates, check trade-in values, or
schedule a service appointment by adding the
vehicles you own to your driveway profile.
•My Preferences: Manage your profile and use tools
and forms with greater ease.
To sign up, visit the My GM Canada section within
www.gm.ca.
8-5

•Trip Interruption Benets and Assistance:Must
be over 250 kilometres from where your trip was
started to qualify. General Motors of Canada Limited
requires pre-authorization, original detailed receipts,
and a copy of the repair orders. Once authorization
has been received, the Roadside Assistance advisor
will help you make arrangements and explain how to
receive payment.
•Alternative Service:If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
Scheduling Service Appointments
When your vehicle requires warranty service, contact
your dealer/retailer and request an appointment.
By scheduling a service appointment and advising your
service consultant of your transportation needs, your
dealer/retailer can help minimize your inconvenience.
If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership/retailer,
let them know this, and ask for instructions.
If the dealer/retailer requests you to bring the vehicle
for service, you are urged to do so as early in the work
day as possible to allow for the same day repair.
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Courtesy Transportation Program
To enhance your ownership experience, we and
our participating dealers are proud to offer Courtesy
Transportation, a customer support program for vehicles
with the New Vehicle Limited Warranty (Base Warranty
Coverage period in Canada) and extended powertrain,
and hybrid specific warranty in both the U.S. and
Canada.
The Courtesy transportation program is no longer
available for cutaway vehicles.
Several courtesy transportation options are available to
assist in reducing your inconvenience when warranty
repairs are required.
Courtesy Transportation is not a part of the New Vehicle
Limited Warranty. A separate booklet entitled “Warranty
and Owner Assistance Information” furnished with each
new vehicle provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be completed while
you wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide you
with shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the dealer’s area.
8-11

Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle suspension,
brakes, electrical, steering, body, etc.
Service Bulletins
Service Bulletins give additional technical service
information needed to knowledgeably service
General Motors cars and trucks. Each bulletin
contains instructions to assist in the diagnosis
and service of your vehicle.
Owner Information
Owner publications are written specifically for owners
and intended to provide basic operational information
about the vehicle. The owner manual includes the
Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00 (U.S.) plus processing fee
Without Portfolio: Owner Manual only.
RETAIL SELL PRICE: $25.00 (U.S.) plus processing fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are available
for current and past model GM vehicles. To request
an order form, specify year and model name of
the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc.
on the World Wide Web at: helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
8-17

Locks (cont.)
Lockout Protection.......................................3-12
Power Door ................................................3-10
Programmable Automatic Door Locks.............3-10
Rear Door Security Locks.............................3-11
Loss of Control...............................................5-10
Lower Anchors and Tethers for Children.............2-42
M
Maintenance Schedule
Maintenance Record....................................7-16
Maintenance Replacement Parts....................7-14
Owner Checks and Services.........................7-10
Recommended Fluids and Lubricants.............7-12
Scheduled Maintenance................................. 7-3
Malfunction Indicator Lamp...............................4-30
Manual Seats................................................... 2-2
Manual Windows............................................3-16
Message
DIC Warnings and Messages........................4-44
Mirrors
Manual Rearview.........................................3-42
Outside Convex Mirror.................................3-43
Outside Heated Mirrors................................3-44Mirrors (cont.)
Outside Manual Mirrors................................3-42
Outside Power Mirrors..................................3-43
Outside Towing Mirrors.................................3-42
MP3 .............................................................4-72
N
Navigation System, Privacy..............................8-20
New Vehicle Break-In......................................3-22
Noise Control System, Tampering......................6-51
O
Odometer......................................................4-22
Trip ...........................................................4-22
Off-Road
Recovery....................................................5-10
Oil
Engine.......................................................6-15
Engine Oil Life System.................................6-18
Pressure Gage............................................4-33
Pressure Light.............................................4-34
Older Children, Restraints................................2-30
Online Owner Center........................................ 8-5
8

Safety Warnings and Symbols.............................. iv
Scheduled Maintenance..................................... 7-3
Scheduling Appointments.................................8-10
Seats
Head Restraints............................................ 2-2
Power Seat.................................................. 2-3
Rear Seat Operation...................................... 2-6
Reclining Seatbacks...................................... 2-4
Secondary Latch System.................................6-97
Securing a Child Restraint
Rear Seat Position......................................2-49
Right Front Seat Position......................2-52, 2-56
Security
Light..........................................................4-34
Service........................................................... 6-3
Accessories and Modifications......................... 6-3
Adding Equipment to the Outside of the
Vehicle..................................................... 6-5
Doing Your Own Work................................... 6-4
Engine Soon Lamp......................................4-30
Parts Identification Label.............................6-109
Publications Ordering Information...................8-17
Scheduling Appointments..............................8-10
Servicing Your Airbag-Equipped Vehicle..............2-78
Setting the Clock............................................4-60Sheet Metal Damage.....................................6-107
Shifting
Out of Park................................................3-38
Shifting Into Park............................................3-37
Signals, Turn and Lane-Change.......................... 4-4
Sliding Side Door............................................3-12
Spare Tire....................................................6-101
Installing....................................................6-90
Removing...................................................6-87
Storing.....................................................6-100
Specifications and Capacities..........................6-116
Speedometer..................................................4-22
StabiliTrak
®Indicator Light...............................4-29
StabiliTrak®System.......................................... 5-5
Start Vehicle, Remote....................................... 3-7
Starting the Engine.........................................3-23
Steering.......................................................... 5-8
Steering Wheel Controls, Audio.........................4-77
Steering Wheel, Tilt Wheel................................. 4-3
Storage Areas................................................3-44
Stuck in Sand, Mud, Ice, or Snow.....................5-18
Sun Visors.....................................................3-19
Swing-Out Side Door, 60/40.............................3-13
Swing-Out Windows........................................3-18
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