phone CHEVROLET EXPRESS CARGO VAN 2008 1.G Owners Manual

Adding Equipment to Your
Airbag-Equipped Vehicle
Q:Is there anything I might add to or change
about the vehicle that could keep the airbags
from working properly?
A:Yes. If you add things that change your vehicle’s
frame, bumper system, height, front end or side
sheet metal, they may keep the airbag system from
working properly. Changing or moving any parts
of the front seats, safety belts, the airbag sensing
and diagnostic module, steering wheel, instrument
panel, roof-rail airbag modules, ceiling headliner
or pillar garnish trim, front sensors, or airbag wiring
can affect the operation of the airbag system.
In addition, your vehicle may have a passenger
sensing system for the right front passenger’s
position, which includes sensors that are part of the
passenger’s seat. The passenger sensing system
may not operate properly if the original seat
trim is replaced with non-GM covers, upholstery or
trim, or with GM covers, upholstery or trim
designed for a different vehicle. Any object, such as
an aftermarket seat heater or a comfort enhancing
pad or device, installed under or on top of theseat fabric, could also interfere with the operation of
the passenger sensing system. This could either
prevent proper deployment of the passenger
airbag(s) or prevent the passenger sensing system
from properly turning off the passenger airbag(s).
SeePassenger Sensing System on page 1-69.
If you have any questions about this, you should
contact Customer Assistance before you modify
your vehicle. The phone numbers and addresses for
Customer Assistance are in Step Two of the
Customer Satisfaction Procedure in this manual.
SeeCustomer Satisfaction Procedure on page 7-2.
Q:Because I have a disability, I have to get
my vehicle modied. How can I nd out whether
this will affect my airbag system?
A:If you have questions, call Customer Assistance.
The phone numbers and addresses for Customer
Assistance are in Step Two of the Customer
Satisfaction Procedure in this manual. See
Customer Satisfaction Procedure on page 7-2.
In addition, your dealer/retailer and the service manual
have information about the location of the airbag
sensors, sensing and diagnostic module and airbag
wiring.
1-74

Compass Calibration
The compass can be manually calibrated. Only calibrate
the compass in a magnetically clean and safe location,
such as an open parking lot, where driving the vehicle in
circles is not a danger. It is suggested to calibrate
away from tall buildings, utility wires, manhole covers, or
other industrial structures, if possible.
If CAL should ever appear in the DIC display, the
compass should be calibrated.
If the DIC display does not show a heading, for example,
N for North, or the heading does not change after
making turns, there may be a strong magnetic field
interfering with the compass. Such interference may be
caused by a magnetic CB or cell phone antenna
mount, a magnetic emergency light, magnetic note pad
holder, or any other magnetic item. Turn off the
vehicle, move the magnetic item, then turn on the
vehicle and calibrate the compass.To calibrate the compass, use the following procedure:Compass Calibration Procedure
1. Before calibrating the compass, make sure the
compass zone is set to the variance zone in
which the vehicle is located. See “Compass
Variance (Zone) Procedure” earlier in this section.
Do not operate any switches such as window,
sunroof, climate controls, seats, etc. during
the calibration procedure.
2. Press the vehicle information button until PRESS
V
TO CALIBRATE COMPASS displays.
3. Press the set/reset button to start the compass
calibration.
4. The DIC will display CALIBRATING: DRIVE IN
CIRCLES. Drive the vehicle in tight circles at
less than 5 mph (8 km/h) to complete the calibration.
The DIC will display CALIBRATION COMPLETE
for a few seconds when the calibration is complete.
The DIC display will then return to PRESS
V
TO CALIBRATE COMPASS.
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While your vehicle is parked:
•Familiarize yourself with all of its controls.
•Familiarize yourself with its operation.
•Set up your audio system by presetting your
favorite radio stations, setting the tone, and
adjusting the speakers. Then, when driving
conditions permit, you can tune to your favorite
radio stations using the presets and steering wheel
controls if the vehicle has them.
Notice:Before adding any sound equipment to
your vehicle, such as an audio system, CD player,
CB radio, mobile telephone, or two-way radio, make
sure that it can be added by checking with your
dealer/retailer. Also, check federal rules covering
mobile radio and telephone units. If sound
equipment can be added, it is very important to do
it properly. Added sound equipment may interfere
with the operation of your vehicle’s engine, radio, or
other systems, and even damage them. Your
vehicle’s systems may interfere with the operation
of sound equipment that has been added.Notice:The chime signals related to safety belts,
parking brake, and other functions of your vehicle
operate through the radio/entertainment system.
If that equipment is replaced or additional equipment
is added to your vehicle, the chimes may not
work. Make sure that replacement or additional
equipment is compatible with your vehicle before
installing it. SeeAccessories and Modifications
on page 5-3.
Your vehicle may have a feature called Retained
Accessory Power (RAP). With RAP, the audio system
can be played even after the ignition is turned off.
SeeRetained Accessory Power (RAP) on page 2-21for
more information.
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Playing an MP3 CD-R or CD-RW Disc
Your radio with a Single CD player or a Six-Disc
CD player has the capability of playing an MP3 CD-R or
CD-RW disc. For more information on how to play an
MP3 CD-R or CD-RW disc, see “Using an MP3” in
the index.
CD Messages
REMOVE/CHECK DISC:Radios with a Single CD
player or radios with a Six-Disc player displays CHECK
DISC and/or ejects the CD if an error occurs.
ERR (Error):If this message displays and/or the CD
comes out, it could be for one of the following reasons:
•It is very hot. When the temperature returns to
normal, the CD should play.
•You are driving on a very rough road. When the
road becomes smoother, the CD should play.
•The CD is dirty, scratched, wet, or upside down.
•The air is very humid. If so, wait about an hour and
try again.
•There could have been a problem while burning the
CD-R or CD-RW.
•The label could be caught in the CD player.NO:This message displays if the EJECT or CD/AUX
buttons are pressed and a CD has not been inserted into
the player.
If the CD is not playing correctly, for any other reason,
try a known good CD.
If any error occurs repeatedly or if an error cannot be
corrected, contact your dealer/retailer. If the radio
displays an error message, write it down and provide it
to your dealer/retailer while reporting the problem.
Using the Auxiliary Input Jack
Your radio system has an auxiliary input jack located on
the lower right side of the faceplate. This is not an
audio output; do not plug the headphone set into the
front auxiliary input jack. An external audio device such
as an iPod, laptop computer, MP3 player, CD changer,
etc. can be connected to the auxiliary input jack for
use as another source for audio listening.
Drivers are encouraged to set up any auxiliary device
while the vehicle is in PARK (P). SeeDefensive Driving
on page 4-2for more information on driver distraction.
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Radio Reception
Frequency interference and static can occur during
normal radio reception if items such as cell phone
chargers, vehicle convenience accessories, and external
electronic devices are plugged into the accessory
power outlet. If there is interference or static, unplug the
item from the accessory power outlet.
AM
The range for most AM stations is greater than for FM,
especially at night. The longer range can cause
station frequencies to interfere with each other. For
better radio reception, most AM radio stations boost the
power levels during the day, and then reduce these
levels during the night. Static can also occur when things
like storms and power lines interfere with radio
reception. When this happens, try reducing the treble on
your radio.
FM Stereo
FM stereo gives the best sound, but FM signals reach
only about 10 to 40 miles (16 to 65 km). Tall buildings or
hills can interfere with FM signals, causing the sound
to fade in and out.
Fixed Mast Antenna
The fixed mast antenna can withstand most car washes
without being damaged. If the mast should ever
become slightly bent, straighten it out by hand. If the
mast is badly bent, replace it.
Check occasionally to make sure the mast is still
tightened to its base. If tightening is required, tighten by
hand, then with a wrench one quarter turn.
3-88

Filling the Tank
{CAUTION:
Fuel vapor burns violently and a fuel re can
cause bad injuries. To help avoid injuries to
you and others, read and follow all the
instructions on the pump island. Turn off your
engine when you are refueling. Do not smoke
if you are near fuel or refueling your vehicle.
Do not use cellular phones. Keep sparks,
ames, and smoking materials away from fuel.
Do not leave the fuel pump unattended when
refueling your vehicle. This is against the law
in some places. Do not re-enter the vehicle
while pumping fuel. Keep children away from
the fuel pump; never let children pump fuel.The tethered fuel cap is
located behind a hinged
fuel door on the driver side
of the vehicle.
5-10

Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while it is in
your vehicle. Static electricity discharge from
the container can ignite the fuel vapor. You
can be badly burned and your vehicle
damaged if this occurs. To help avoid injury to
you and others:
Dispense fuel only into approved
containers.
Do not ll a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed, or
on any surface other than the ground.
Bring the ll nozzle in contact with the
inside of the ll opening before operating
the nozzle. Contact should be maintained
until the lling is complete.
Do not smoke while pumping fuel.
Do not use a cellular phone while
pumping fuel.
Checking Things Under
the Hood
{CAUTION:
Things that burn can get on hot engine or fuel
operated heater (FOH) parts and start a re.
These include liquids like fuel, oil, coolant,
brake uid, windshield washer and other
uids, and plastic or rubber. You or others
could be burned. Be careful not to drop or spill
things that will burn onto a hot engine or fuel
operated heater (FOH).
5-12

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text
Telephone (TTY) Users................................7-5
Customer Assistance Offices............................7-5
GM Mobility Reimbursement Program................7-6
Roadside Assistance Program..........................7-6
Scheduling Service Appointments.....................7-9
Courtesy Transportation...................................7-9
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the United
States Government....................................7-14
Reporting Safety Defects to the Canadian
Government..............................................7-14
Reporting Safety Defects to General Motors.....7-14
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency Identification (RFID)..............7-18
Section 7 Customer Assistance Information
7-1

dispute resolution program prior to filing a court action,
use of the program is free of charge and your case will
generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage,
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
STEP THREE — Canadian Owners:In the event that
you do not feel your concerns have been addressed
after following the procedure outlined in Steps 1 and 2,
General Motors of Canada Limited wants you to be
aware of its participation in a no-chargeMediation/Arbitration Program. General Motors of
Canada Limited has committed to binding arbitration of
owner disputes involving factory-related vehicle service
claims. The program provides for the review of the facts
involved by an impartial third party arbiter, and may
include an informal hearing before the arbiter. The
program is designed so that the entire dispute settlement
process, from the time you file your complaint to the final
decision, should be completed in about 70 days. We
believe our impartial program offers advantages over
courts in most jurisdictions because it is informal, quick,
and free of charge.
For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan (CAMVAP), call
toll-free 1-800-207-0685. Alternatively, you may call the
General Motors Customer Communication Centre,
1-800-263-3777 (English), 1-800-263-7854 (French), or
you may write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your Vehicle
Identification Number (VIN).
7-3

Online Owner Center
(United States only)
The Owner Center is a resource for your GM ownership
needs. Specific vehicle information can be found in
one place.
The Online Owner Center allows you to:
•Get e-mail service reminders.
•Access information about your specific vehicle,
including tips and videos and an electronic
version of this owner manual.
•Keep track of your vehicle’s service history and
maintenance schedule.
•Find GM dealers/retailers for service nationwide.
•Receive special promotions and privileges only
available to members.
Refer to www.MyGMLink.com on the web for updated
information and to register your vehicle.
My GM Canada (Canada only)
My GM Canada is a password-protected section of
gmcanada.com where you can save information on
GM vehicles, get personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools and services you
will have access to:
- My Showroom: Find and save information on
vehicles and current offers in your area.
- My Dealers/Retailers: Save details such as
address and phone number for each of your
preferred GM Dealers or Retailers.
- My Driveway: Receive service reminders and
helpful advice on owning and maintaining
your vehicle.
- My Preferences: Manage your profile, subscribe
to E-News and use tools and forms with
greater ease.
To sign up to My GM Canada, visit the My GM Canada
section within www.gmcanada.com.
7-4