service CHEVROLET IMPALA 2002 8.G User Guide

2-69
OnStar
System (If Equipped)
OnStar is a vehicle communications system that offers a
variety of services and provides a one
-touch hands-free
communication link between you and the OnStar Center.
To receive OnStar services, a service subscription
agreement is required and an additional fee may be
required. Services are available 24 hours a day, 7 days a
week. For more information, call 1
-888-ONSTAR-7
(1
-888-667-8277).
OnStar Services Button: Press this button once
to contact an advisor who will be able to assist you with
these services. If you are not quickly connected, the
system will automatically reset and redial. This ensures
connection to the center; there is no additional action
required. Press the Communication button to cancel the
automatic redial.
Emergency Button: In an emergency situation,
press the emergency service button. Upon receiving the
call, an advisor at the center will locate your vehicle and
assess the situation. If necessary, the advisor will alert
the nearest emergency service provider.
Communication Button: Press this button at
the end of a call. Also press this button to answer a
call from the center, or cancel a call if one of the other
buttons is accidentally pressed. This button is also used
to access OnStar Personal Calling and Virtual Advisor
services. See the OnStar owner package for
more information.

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Volume Control: You can control the volume of
the OnStar System using either the volume knob
on the radio or using the optional steering wheel
volume control.
Telltale Light: This light will indicate the status of
the system. A solid green light will come on when you
start the vehicle to let you know that the system is on
and is ready to make or receive calls.
If the light blinks green it means that an incoming or
outgoing call is in progress. Press the Communication
button if you notice the light blinking and you are not
on a call.
The light will be red in the event of an OnStar system
malfunction. If this occurs press the OnStar Services
button to attempt to contact an advisor. If the connection
is made, the advisor will assist you with steps to take to
make sure that the system is functioning properly. If you
cannot contact the advisor, take your vehicle to your
dealership as soon as possible for assistance.
Cellular Antenna
The cellular antenna on the outside of your vehicle is
critical to effective communications using the OnStar
system. Optimum cellular reception can be obtained
when the mast is straight up and down.
OnStar Services
The following services are available within OnStar
service plans. Your vehicle comes with a specific
one
-year service plan that allows use of some or all of
the following services.
Automatic Notification of Air Bag Deployment: If an
air bag deploys, a priority emergency signal is
automatically sent to the center. An advisor will locate
your vehicle's position, try to contact you and assist you
in the situation. If the center is unable to contact you,
an emergency service provider will be contacted.
Stolen Vehicle Tracking: Call the center at
1
-888-4-ONSTAR (1-888-466-7827) to report your
vehicle stolen. The system can then attempt to locate
and track your vehicle and the advisor will assist the
proper authorities.
Roadside Assistance with Location: For vehicle
breakdowns, press the OnStar Services button.
An advisor will contact the appropriate help.

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Remote Diagnostics: If an instrument panel light comes
on, press the OnStar Services button. An advisor can
perform a check of the engine on
-board computer, and
recommend what action needs to be taken.
OnStar MED
-NET: Med-Net can store your personal
medical history and provide it to emergency personnel if
necessary. (Requires activation and additional fee).
Accident Assist: An advisor can provide step
-by-step
guidance following an accident.
Remote Door Unlock: To contact the center, call
1
-888-4-ONSTAR. You will be required to provide
your security information. An advisor will send a
command to your vehicle to unlock itself. The advisor
can delay unlocking your vehicle. Remote Door Unlock
is disabled 48 hours after the vehicle is parked to
maintain the battery charge.Vehicle Locator Service: To contact the center, call
1
-888-4-ONSTAR. You will be required to provide your
security information. An advisor will send a command
to your vehicle to sound the horn and/or flash the lamps.
Route Support: An advisor can provide directions or
guidance to most places you want to go. In addition,
they can help you locate gas stations, rest areas, ATMs,
hospitals, hotels, stores, eateries and more.
Ride Assist: An advisor can locate transportation in the
event that you are unable to drive.
Concierge Services: The concierge advisor can obtain
tickets, reservations, or help with vacation/trip planning
and other unique items and services.

2-72 OnStar System Limitations
Complete limitations can be found on the Subscriber
Services Agreement. In order to provide you with
excellent service, calls with the OnStar Center may
be monitored or recorded.
OnStar Service is:

available in the United States and Canada;

available when the vehicle is within the operating
range of a cellular provider;

subject to limitations caused by atmospheric
conditions, such as severe weather or topographical
conditions, such as mountainous terrain;

subject to cellular carrier equipment limitations.
Global positioning locating capabilities will not be
available if satellite signals are obstructed.OnStar will not function if the vehicle's battery is
discharged or disconnected. It may also be inoperative if
the vehicle is in an accident and the OnStar or vehicle
electrical system components are damaged.
OnStar is the communication link between you and
existing governmental emergency and roadside service
providers. OnStar will receive your call and use
reasonable effort to contact an appropriate provider.
OnStar cannot promise that the providers will respond in
a timely manner or at all.
Assist Handles (If Equipped)
An assist handle above each passenger door can be used
when getting out of your vehicle.
The rear assist handles also include courtesy and reading
lamps. See ªInterior Lampsº in the Index.
Garment Hooks
For your convenience, garment hooks are attached to the
headliner in the rear of the vehicle.

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HomeLink
Transmitter (Option)This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) this device may not cause harmful interference,
and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This device complies with RSS
-210 of Industry Canada.
Operation is subject to the following two conditions:
(1) this device may not cause interference, and (2) this
device must accept any interference, including interference
that may cause undesired operation of the device.
Changes and modifications to this system by other than
an authorized service facility could void authorization to
use this equipment.

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Air Bag Readiness Light
There is an air bag readiness light on the instrument
panel, which shows the air bag symbol. The system
checks the air bag's electrical system for malfunctions.
The light tells you if there is an electrical problem.
The system check includes the air bag sensors, the air
bag modules, the wiring and the crash sensing and
diagnostic module. For more information on the air bag
system, see ªAir Bagº in the Index.
This light will come on
when you start your vehicle,
and it will flash for a few
seconds. Then the light
should go out. This means
the system is ready.
If the air bag readiness light stays on after you start the
vehicle or comes on when you are driving, your air bag
system may not work properly. Have your vehicle
serviced right away.
CAUTION:
If the air bag readiness light stays on after you
start your vehicle, it means the air bag system
may not be working properly. The air bags in
your vehicle may not inflate in a crash, or they
could even inflate without a crash. To help avoid
injury to yourself or others, have your vehicle
serviced right away if the air bag readiness light
stays on after you start your vehicle.
The air bag readiness light should flash for a few
seconds when you turn the ignition key to ON.
If the light doesn't come on then, have it fixed so
it will be ready to warn you if there is a problem.

2-86 Brake System Warning Light
Your vehicle's hydraulic brake system is divided into
two parts. If one part isn't working, the other part can
still work and stop you. For good braking, though, you
need both parts working well.
If the warning light comes on, there is a brake problem.
The LOW BRAKE FLUID message in the message
center will also appear when there is a brake problem.
See ªLow Brake Fluid Messageº in the Index.
Have your brake system inspected right away.
United States Canada
This light should come on briefly when you turn
the ignition key to ON. If it doesn't come on then,
have it fixed so it will be ready to warn you if there's
a problem.If the light comes on while you are driving, pull off the
road and stop carefully. You may notice that the pedal is
harder to push. Or, the pedal may go closer to the floor.
It may take longer to stop. If the light is still on, have the
vehicle towed for service. See ªAnti
-Lock Brake
System Warning Lightº and ªTowing Your Vehicleº in
the Index.
CAUTION:
Your brake system may not be working properly
if the brake system warning light is on. Driving
with the brake system warning light on can lead
to an accident. If the light is still on after you've
pulled off the road and stopped carefully, have
the vehicle towed for service.
When the ignition is on, the brake system warning light
will also come on when you set your parking brake.
The light will stay on if your parking brake doesn't
release fully. If it stays on after your parking brake is
fully released, it means you have a brake problem.

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Anti-Lock Brake System Warning Light
(If Equipped)
The anti-lock brake system
warning light should come
on for a few seconds when
you turn the ignition key
to ON.
If the anti
-lock brake system warning light stays on
longer than normal after you've started your engine, turn
the ignition off. Or, if the light comes on and stays on
when you're driving, stop as soon as possible and turn
the ignition off. Then start the engine again to reset the
system. If the light still stays on, or comes on again
while you're driving, the anti
-lock brake system needs
service and you don't have anti
-lock brakes.
The anti
-lock brake system warning light should
come on briefly when you turn the ignition key to ON.
If the light doesn't come on then, have it fixed so it will
be ready to warn you if there is a problem.
Traction Control System Warning Light
The traction control system
warning light may come on
for the following reasons:

If you turn the system off by pressing the TRAC OFF
button located on the instrument panel, a chime will
sound and the warning light will come on and stay on.
To turn the system back on, press the button again.
The warning light should go off. See ªTraction
Control Systemº in the Index for more information.

If there's a brake system problem that is specifically
related to traction control, the traction control system
will turn off and the warning light will come on. If
your brakes begin to overheat, the traction control
system will turn off and the warning light will come
on until your brakes cool down.
If the traction control system warning light comes on
and stays on for an extended period of time when the
system is turned on, your vehicle needs service.

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Malfunction Indicator Lamp
(Check Engine Light)
United States Canada
Your vehicle is equipped with a computer which
monitors operation of the fuel, ignition and emission
control systems.
This system is called OBD II (On
-Board
Diagnostics
-Second Generation) and is intended to
assure that emissions are at acceptable levels for
the life of the vehicle, helping to produce a cleaner
environment. The CHECK ENGINE light comes on to
indicate that there is a problem and service is required.
Malfunctions often will be indicated by the system
before any problem is apparent. This may prevent more
serious damage to your vehicle. This system is also
designed to assist your service technician in correctly
diagnosing any malfunction.
NOTICE:
If you keep driving your vehicle with this light
on, after a while, your emission controls may not
work as well, your fuel economy may not be as
good and your engine may not run as smoothly.
This could lead to costly repairs that may not be
covered by your warranty.
NOTICE:
Modifications made to the engine, transaxle,
exhaust, intake or fuel system of your vehicle or
the replacement of the original tires with other
than those of the same Tire Performance Criteria
(TPC) can affect your vehicle's emission controls
and may cause the CHECK ENGINE light to
come on. Modifications to these systems could
lead to costly repairs not covered by your
warranty. This may also result in a failure to pass
a required Emission Inspection/Maintenance test.

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This light should come on, as a check to show you it is
working, when the ignition is on and the engine is not
running. If the light doesn't come on, have it repaired.
This light will also come on during a malfunction in one
of two ways:

Light Flashing
-- A misfire condition has been
detected. A misfire increases vehicle emissions and
may damage the emission control system on your
vehicle. Dealer or qualified service center diagnosis
and service may be required.

Light On Steady
-- An emission control system
malfunction has been detected on your vehicle.
Dealer or qualified service center diagnosis and
service may be required.
If the Light Is Flashing
The following may prevent more serious damage to
your vehicle:

Reducing vehicle speed.

Avoiding hard accelerations.

Avoiding steep uphill grades.

If you are towing a trailer, reduce the amount of
cargo being hauled as soon as it is possible.If the light stops flashing and remains on steady,
see ªIf the Light Is On Steadyº following.
If the light continues to flash, when it is safe to do so,
stop the vehicle. Find a safe place to park your vehicle.
Turn the key off, wait at least 10 seconds and restart the
engine. If the light remains on steady, see ªIf the Light
Is On Steadyº following. If the light is still flashing,
follow the previous steps, and drive the vehicle to your
dealer or qualified service center for service.
If the Light Is On Steady
You may be able to correct the emission system
malfunction by considering the following:
Did you recently put fuel into your vehicle?
If so, reinstall the fuel cap, making sure to fully install
the cap. See ªFilling Your Tankº in the Index. The
diagnostic system can determine if the fuel cap has been
left off or improperly installed. A loose or missing fuel
cap will allow fuel to evaporate into the atmosphere.
A few driving trips with the cap properly installed
should turn the light off.
Did you just drive through a deep puddle of water?
If so, your electrical system may be wet. The condition
will usually be corrected when the electrical system
dries out. A few driving trips should turn the light off.