CHEVROLET SILVERADO 2007 1.G Owners Manual

Usage Fluid/Lubricant
Transfer Case
(Four-Wheel
Drive)DEXRON
®-VI Automatic
Transmission Fluid.
Front Axle
Propshaft
Spline or
One-Piece
Propshaft
Spline
(Two-Wheel
Drive with
4-Speed Auto.
Trans.)Spline Lubricant, Special Lubricant
(GM Part No. U.S. 12345879, in
Canada 10953511) or lubricant
meeting requirements of
GM 9985830.
Rear Driveline
Center SplineChassis Lubricant (GM Part
No. U.S. 12377985, in
Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Usage Fluid/Lubricant
Body Door
Hinge Pins,
Tailgate Hinge
and Linkage,
Folding Seats,
and Fuel Door
HingeMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Tailgate Handle
Pivot Points,
Hinges, Latch
Bolt, and
LinkageMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241, in
Canada 10953474).
Weatherstrip
ConditioningWeatherstrip Lubricant (GM Part No.
U.S. 3634770, in Canada 10953518)
or Dielectric Silicone Grease
(GM Part No. U.S. 12345579, in
Canada 992887).
Weatherstrip
SqueaksSynthetic Grease with Teon,
Superlube (GM Part
No. U.S. 12371287, in
Canada 10953437).
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Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number, or specication can be obtained from your
GM dealer.
If your vehicle has the DURAMAX
®diesel engine, see the DURAMAX®Diesel manual for more
information.
Part GM Part Number ACDelco®Part Number
Engine Air Cleaner/Filter
High Capacity 15908915 A1518C
Standard 15908916 A1519C*
Oil Filter
4.3L V6 25010792 PF47
4.8L V8; 5.3L V8; 6.0L V8 89017524 PF48
Spark Plugs
4.3L V6 89017883 41-932
4.8L V8; 5.3L V8; 6.0L V8 12571164 41-985
Wiper Blades – 21.6 inches (55.0 cm) 15930910 —
*A1518C high-capacity air cleaner lter may be substituted.
642

Engine Drive Belt Routing
(A) Air Conditioning CompressorV6 Engines
V8 Engines
643

Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the
service, and the type of services performed in the boxes provided. SeeMaintenance Requirements on
page 624. Any additional information fromOwner Checks and Services on page 635can be added on the
following record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
644

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
645

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
646

Customer Assistance and Information....... 648
Customer Satisfaction Procedure............... 648
Online Owner Center................................. 651
Customer Assistance for Text
Telephone (TTY) Users.......................... 652
Customer Assistance Offices..................... 652
GM Mobility Reimbursement Program........ 653
Roadside Assistance Program................... 654
Courtesy Transportation............................. 657
Vehicle Data Collection and Event
Data Recorders...................................... 659
Collision Damage Repair........................... 660Reporting Safety Defects............................ 664
Reporting Safety Defects to the
United States Government..................... 664
Reporting Safety Defects to the
Canadian Government............................ 665
Reporting Safety Defects to
General Motors...................................... 665
Service Publications Ordering
Information............................................. 666
Section 7 Customer Assistance Information
647

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer/retailer and to Chevrolet. Normally,
any concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s/retailer’s sales or service departments.
Sometimes, however, despite the best intentions of
all concerned, misunderstandings can occur. If
your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership/retailer management. Normally,
concerns can be quickly resolved at that level. If
the matter has already been reviewed with
the sales, service, or parts manager, contact the
owner of the dealership/retailer or the general
manager.STEP TWO:If after contacting a member of
dealership/retailer management, it appears your
concern cannot be resolved by the dealership/
retailer without further help, in the U.S., contact the
Chevrolet Customer Assistance Center by
calling 1-800-222-1020. In Canada, contact
General Motors of Canada Customer
Communication Centre by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership/retailer name and location.
Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that
your concern will likely be resolved at a
dealer’s/retailer’s facility. That is why we suggest
you follow Step One rst if you have a concern.
648

STEP THREE — U.S. Owners:Both General
Motors and your dealer/retailer are committed to
making sure you are completely satised with your
new vehicle. However, if you continue to remain
unsatised after following the procedure outlined in
Steps 1 and 2, you should le with the Better
Business Bureau (BBB) Auto Line Program
to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to ling a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
649

STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
Steps 1 and 2, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you le your complaint
to the nal decision, should be completed in about
70 days. We believe our impartial program
offers advantages over courts in most jurisdictions
because it is informal, quick, and free of charge.For further information concerning eligibility in the
Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your
Vehicle Identication Number (VIN).
650