defects CHEVROLET SILVERADO 2024 Owners Manual

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Contents
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Keys, Doors, and Windows . . . . . . . . . . . . . . . 11
Seats and Restraints . . . . . . . . . . . . . . . . . . . . . 43
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Instruments and Controls . . . . . . . . . . . . . . . 99
Lighting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138
Infotainment System . . . . . . . . . . . . . . . . . . . 148
Climate Controls . . . . . . . . . . . . . . . . . . . . . . . . 185
Driving and Operating . . . . . . . . . . . . . . . . . . 192
Vehicle Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 303
Service and Maintenance . . . . . . . . . . . . . . . 387
Technical Data . . . . . . . . . . . . . . . . . . . . . . . . . 395
Customer Information . . . . . . . . . . . . . . . . . . 399
Reporting Safety Defects . . . . . . . . . . . . . . . 407
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Connected Services . . . . . . . . . . . . . . . . . . . . . 415
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Introduction
California Proposition 65 Warning
Litho in U.S.A.
Part No. 84989060 A First Printing©2022 General Motors LLC. All Rights Reserved.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Vehicle Care 321
installed. Add or remove fluid, as necessary,
only when work is done on the brake
hydraulic system.
{Warning
If too much brake fluid is added, it can
spill on the engine and burn, if the
engine is hot enough. You or others could
be burned, and the vehicle could be
damaged. Add brake fluid only when
work is done on the brake hydraulic
system.
When the brake fluid falls to a low level,
the brake warning light comes on. See Brake
System Warning Light 0119.
Brake fluid absorbs water over time which
degrades the effectiveness of the brake fluid.
Replace brake fluid at the specified intervals
to prevent increased stopping distance. See
Maintenance Schedule 0388.
What to Add
Use only GM approved DOT 4 brake fluid
from a clean, sealed container. See
Recommended Fluids and Lubricants 0392.
{Warning
The wrong or contaminated brake fluid
could result in damage to the brake
system. This could result in the loss of
braking leading to a possible injury.
Always use the proper GM approved
brake fluid.
Caution
If brake fluid is spilled on the vehicle's
painted surfaces, the paint finish can be
damaged. Immediately wash off any
painted surface.
Battery - North America
The original equipment battery is
maintenance free. Do not remove the cap
and do not add fluid.
Refer to the replacement number shown on
the original battery label when a new
battery is needed. See Engine Compartment
Overview 0307 for battery location.
{Warning
WARNING: Battery posts, terminals and
related accessories can expose you to
chemicals including lead and lead
compounds, which are known to the
State of California to cause cancer and
birth defects or other reproductive harm.
Wash hands after handling. For more
information go to
www.P65Warnings.ca.gov.
See California Proposition 65 Warning 01.
Vehicle Storage
{Warning
Batteries have acid that can burn you and
gas that can explode. You can be badly
hurt if you are not careful. Always wear
eye protection. See Jump Starting - North
America 0370 for tips on working
around a battery without getting hurt.
Infrequent Usage: Remove the black,
negative (−) cable from the battery to keep
the battery from running down.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
324 Vehicle Care
General Motors LLC, and is not limited to
any particular part, component or system of
the vehicle manufactured by General Motors
LLC. Defects in design, assembly or in any
part, component or system of the vehicle as
manufactured by General Motors LLC, which,
at the time it left General Motors LLC’s
control, caused noise emissions to exceed
Federal standards, are covered by this
warranty for the life of the vehicle.
TAMPERING WITH NOISE CONTROL
SYSTEM PROHIBITED
Federal law prohibits the following acts or
the causing thereof:1. The removal or rendering inoperative by any person, other than for purposes of
maintenance, repair, or replacement, of
any device or element of design
incorporated into any new vehicle for
the purpose of noise control prior to its
sale or delivery to the ultimate purchaser
or while it is in use; or
2. the use of the vehicle after such device or element of design has been removed
or rendered inoperative by any person.
Among those acts presumed to constitute
tampering are the acts listed below. Insulation:
Removal of the noise shields or any
undercab insulation.
Engine:
Removal or rendering engine speed
governor, if so equipped, inoperative so as
to allow engine speed to exceed
manufacturer specifications.
Modification of the engine control system or
calibration.
Fan and Drive:.Removal of fan clutch or rendering clutch
inoperative.
.Removal of the fan shroud.
Air Intake:
.Removal of air cleaner silencer.
.Reversing air cleaner cover.
Exhaust:
.Removal of muffler, catalytic converter,
and/or resonator.
.Removal of exhaust pipes and exhaust
pipe clamps.
Automatic Transmission Shift Lock
Control Function Check
{Warning
When you are doing this inspection, the
vehicle could move suddenly. If the
vehicle moves, you or others could be
injured.
1. Before starting this check, be sure there is enough room around the vehicle.
It should be parked on a level surface.
2. Apply the parking brake. Be ready to apply the regular brake immediately if
the vehicle begins to move.
3. With the engine off, turn the ignition on, but do not start the engine. Without
applying the regular brake, try to move
the shift lever out of P (Park) with
normal effort. If the shift lever moves
out of P (Park), contact your dealer for
service.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Vehicle Care 371
If the vehicle's battery (or batteries) has run
down, you may want to use another vehicle
and some jumper cables to start your
vehicle. Be sure to use the following steps
to do it safely.
{Warning
WARNING:Battery posts, terminals and
related accessories can expose you to
chemicals including lead and lead
compounds, which are known to the
State of California to cause cancer and
birth defects or other reproductive harm.
Wash hands after handling. For more
information go to
www.P65Warnings.ca.gov.
See California Proposition 65 Warning 01.
{Warning
Batteries can hurt you. They can be
dangerous because:
.They contain acid that can burn you.
.They contain gas that can explode or
ignite.
.They contain enough electricity to
burn you.
(Continued)
Warning (Continued)
If you do not follow these steps exactly,
some or all of these things can hurt you.
Caution
Ignoring these steps could result in costly
damage to the vehicle that would not be
covered by the vehicle warranty. Trying
to start the vehicle by pushing or pulling
it will not work, and it could damage the
vehicle.
Caution
If the jumper cables are connected or
removed in the wrong order, electrical
shorting may occur and damage the
vehicle. The repairs would not be covered
by the vehicle warranty. Always connect
and remove the jumper cables in the
correct order, making sure that the cables
do not touch each other or other metal.
Connection Points and Sequence
1. Discharged Battery Positive (+)Terminal
2. Good Battery Positive (+) Terminal
3. Good Battery Negative (−) Terminal
4. Discharged Battery Negative Grounding (−) Terminal
The good battery positive (+) terminal and
the good battery negative (–) terminal are
on the battery of the vehicle providing the
jump start.
The discharged battery positive (+) terminal
and the discharged battery negative (–)
grounding point are on the passenger side
of the vehicle.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Customer Information 399
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 399
Customer Assistance Offices . . . . . . . . . . . 401
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 401
Online Account . . . . . . . . . . . . . . . . . . . . . . . . 401
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 402
Roadside Assistance Program . . . . . . . . . . 402
Scheduling Service Appointments . . . . . 403
Courtesy Transportation Program . . . . . 404
Collision Damage Repair . . . . . . . . . . . . . . 405
Publication Ordering Information . . . . . 406
Radio Frequency Statement . . . . . . . . . . . 407
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 407
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 407
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 408
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . 408
Event Data Recorders . . . . . . . . . . . . . . . . . 409
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Infotainment System . . . . . . . . . . . . . . . . . 409Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Customer Information 407
Customer literature publications available for
purchase include owner’s manuals, warranty
manuals, and portfolios. Portfolios include an
owner’s manual, warranty manual,
if applicable, and zip lock bag or pouch.
Current and Past Models
Service manuals and customer literature are
available for many GM vehicles.
To check availability and to order, call
1-800-551-4123 Monday–Friday, 8:00 a.m.–
6:00 p.m. Eastern Time
For credit card orders only (VISA,
MasterCard, or Discover), see Helm, Inc. at:
www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency Statement
This vehicle uses license-exempt transmitters
/ receivers / systems that operate on a
radio frequency that complies with Part 15/
Part 18 of the Federal Communications
Commission (FCC) rules and with Innovation,Science and Economic Development (ISED)
Canada's license-exempt RSS(s) / RSP-100 /
ICES-GEN.
Operation is subject to the following two
conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including interference that may
cause undesired operation of the device.
Changes or modifications to any of these
systems by other than an authorized service
facility could void authorization to use this
equipment.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a
defect which could cause a crash or
could cause injury or death, you should
immediately inform the National
Highway Traffic Safety Administration
(NHTSA) in addition to notifying General
Motors. If NHTSA receives similar complaints, it
may open an investigation, and if it
finds that a safety defect exists in a
group of vehicles, it may order a recall
and remedy campaign. However, NHTSA
cannot become involved in individual
problems between you, your dealer,
or General Motors.
To contact NHTSA, you may call the
Vehicle Safety Hotline toll-free at
1-888-327-4236 (TTY: 1-800-424-9153); go
to
https://www.safercar.gov;or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other information
about motor vehicle safety from
https://www.safercar.gov.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe
that the vehicle has a safety defect,
notify Transport Canada immediately,

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
408 Customer Information
and notify General Motors of Canada
Company. Call Transport Canada at
1-800-333-0510; go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and Recalls
Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, notify
General Motors.
In the U.S., call 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777 (English) or
1-800-263-7854 (French), or write:Customer Care Centre
General Motors of Canada Company
500 Wentworth Street W
Oshawa, ON L1J 0C5
In Mexico, call 800-466-0811 or
800-508-0000.
In other Central America and Caribbean
Countries, call 52-555-901-2369.
Vehicle Data Recording and
Privacy
The vehicle has a number of computers that
record information about the vehicle’s
performance and how it is driven or used.
For example, the vehicle uses computer
modules to monitor and control engine and
transmission performance, to monitor the
conditions for airbag deployment and
deploy them in a crash, and, if equipped, to
provide antilock braking to help the driver
control the vehicle. These modules may
store data to help the dealer technician
service the vehicle or to help GM improve
safety or features. Some modules may also
store data about how the vehicle is
operated, such as rate of fuel consumption
or average speed. These modules may retain
personal preferences, such as radio presets,
seat positions, and temperature settings.
Cybersecurity
GM collects information about the use of
your vehicle including operational and safety
related information. We collect this
information to provide, evaluate, improve,
and troubleshoot our products and services
and to develop new products and services.
The protection of vehicle electronics systems
and customer data from unauthorized
outside electronic access or control is
important to GM. GM maintains appropriate
security standards, practices, guidelines and
controls aimed at defending the vehicle and
the vehicle service ecosystem against
unauthorized electronic access, detecting
possible malicious activity in related
networks, and responding to suspected
cybersecurity incidents in a timely,
coordinated and effective manner. Security
incidents could impact your safety or
compromise your private data. To minimize
security risks, please do not connect your
vehicle electronic systems to unauthorized
devices or connect your vehicle to any
unknown or untrusted networks (such as
Bluetooth, WIFI or similar technology). In

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-16908339) - 2024 - CRC - 12/5/22
Index 427
Replacing (cont'd)Seat Belt System Parts after a
Crash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Reporting Safety Defects Canadian Government . . . . . . . . . . . . . . . . . 407
General Motors . . . . . . . . . . . . . . . . . . . . . . . . 408
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . 407
Restraints Where to Put . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Retained Accessory Power (RAP) . . . . . . . . . .214
Reverse Tilt Mirrors . . . . . . . . . . . . . . . . . . . . . . . .35
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Roadside Assistance Program . . . . . . . . . . . . 402
Roof Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Rotation, Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 351
Routing, Engine Drive Belt . . . . . . . . . . . . . . . 398
Running Boards . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Running the Vehicle While Parked . . . . . . . . 217
S
Safety Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Safety Defects Reporting Canadian Government . . . . . . . . . . . . . . . . . 407
General Motors . . . . . . . . . . . . . . . . . . . . . . . . 408 Safety Defects Reporting (cont'd)
U.S. Government . . . . . . . . . . . . . . . . . . . . . . . 407
Safety System Check . . . . . . . . . . . . . . . . . . . . . 59
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Scheduling Appointments . . . . . . . . . . . . . . . . 403
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53 Buckle To Drive . . . . . . . . . . . . . . . . . . . . . . . . . 54
Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
How to Wear Seat Belts Properly . . . . . . . 54
Lap-Shoulder Belt . . . . . . . . . . . . . . . . . . . . . . . 56
Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Replacing after a Crash . . . . . . . . . . . . . . . . . 60
Use During Pregnancy . . . . . . . . . . . . . . . . . . 59
Seats Adjustment, Front . . . . . . . . . . . . . . . . . . . . . . 45
Center Seat . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Head Restraints . . . . . . . . . . . . . . . . . . . . . . . . . 44
Heated and Ventilated, Front . . . . . . . . . . . 50
Heated, Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Lumbar Adjustment, Front . . . . . . . . . . . . . . 47
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Power Adjustment, Front . . . . . . . . . . . . . . . 46
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Reclining Seatbacks . . . . . . . . . . . . . . . . . . . . . 46
Underseat Storage . . . . . . . . . . . . . . . . . . . . . . 95
Securing Child Restraints . . . . . . . . . . . 87, 91, 93 Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 411
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Vehicle Alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191 Accessories and Modifications . . . . . . . . . 304
Climate Control System . . . . . . . . . . . . . . . . 185
Doing Your Own Work . . . . . . . . . . . . . . . . . 305
Electric Parking Brake Light . . . . . . . . . . . . . 119
Maintenance Records . . . . . . . . . . . . . . . . . . 394
Maintenance, General Information . . . . . 387
Parts Identification . . . . . . . . . . . . . . . . . . . . . 395
Scheduling Appointments . . . . . . . . . . . . . . 403
Services Special Application . . . . . . . . . . . . . . . . . . . . . 391
Servicing the Airbag . . . . . . . . . . . . . . . . . . . . . . 69
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175, 177
Shift Lock Control Function Check, Automatic Transmission . . . . . . . . . . . . . . . . 324
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Out of Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Shutdown, Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 215
Signals, Turn and Lane-Change . . . . . . . . . . . .142
Snow Plow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 300
Software Updates . . . . . . . . . . . . . . . . . . . . . . . . .154
Special Application Services . . . . . . . . . . . . . . 391