service CHRYSLER 300 2005 1.G Warranty Booklet

2005 Chrysler 300C, 300 and Dodge Magnum
18
CUSTOMER ASSISTANCE
CUSTOMER ASSIST
ANCE
We want you to be completely satisfied with your DaimlerChrysler vehicle. If you have a warranty or service problem that has not beenresolved to your complete satisfaction, please follow these steps: 1.Discuss the matter with the Service Manager of your DaimlerChrysler dealership; then with the General Manager orowner, if necessary.
2. Give your dealer a reasonable length of time or number ofopportunities to satisfy you. In fact, your dealer may contactDaimlerChrysler on your behalf.
3. If the problem still has not been resolved, please contact us at theaddress or toll-free number shown and give us an opportunity toreview your situation. When you contact us, please provide thefollowing information: o
Your name, address and phone number
o The name of your dealer
o Your Vehicle Identification Number (VIN)
o Your vehicleÕs odometer reading (kilometres)
Customer Assistance CentreDaimlerChrysler Canada Inc. P.O. Box 1621
Windsor, Ontario N9A 4H6 1-800-465-2001
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2005 Chrysler 300C, 300 and Dodge Magnum
20
ROADSIDE ASSISTANCE
5/100 ROADSIDE ASSIST
ANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2005 vehicles which have a 3-year or 60,000- kilometreBasic
Warranty and a 5-year or 100,000- kilometrePowertrain Warranty.
Eligible vehicles must be registered in Canada and are covered for 5 years or 100,000 kilometres, whichever occurs first, from thevehicleÕs warranty start date. Vehicles placed in Police, Taxi, Limousine,Postal or Ambulance service are covered for roadside assistance
for 3 years or 60,000 kilometresonly (whichever occurs first).
Roadside assistance service will be provided to the owner or driver of aneligible vehicle. ¥
NEED A TOW?
If your vehicle cannot be driven because of a
mechanical breakdown, it will be towed to the nearest authorized DaimlerChrysler Canada dealership which services your brand ofvehicle (or to the DaimlerChrysler Canada dealership of your choice,provided it is within a 35-kilometre distance of the point of breakdown).
¥ STUCK?If your vehicle is stuck in a ditch or snow on or adjacent to
a public roadway and appears to be undamaged, and the tow facilityhas access, it will be winched to the nearest road surface. If yourvehicle is unable to proceed under its own power and a tow is requiredonce the winch is performed, you will be responsible for paying theservice facility for the winch and the tow.
¥ DEAD BATTERY? If your battery is dead, jump-start assistance will be
dispatched to your location. In the event that your vehicle fails to start,your vehicle will be towed to the nearest DaimlerChrysler dealer (or to the DaimlerChrysler dealership of your choice provided it is within a 35-kilometre distance of the point of breakdown).
¥ LOCKED OUT? If your keys are locked in your vehicle or your
locks are frozen, help will be sent to your location. (Service is limitedto providing access to the seating area only and does not include thecost of replacing keys.)
ROADSIDE
ASSIST ANCE
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2005 Chrysler 300C, 300 and Dodge Magnum21
ROADSIDE ASSISTANCE
¥ FLAT TIRE? If you have a flat tire, the service facility will remove
it and install your spare tire. The spare tire must be inflated and in sound operating condition. Tire repairs are not covered. ¥ OUT OF FUEL? If your vehicle runs out of fuel, a small amount of
gasoline will be delivered to your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will betowed to the nearest re-fueling centre. In these instances, the cost offuel purchased will be your responsibility. Please read ÒAbout Roadside AssistanceÓ (page 22) because there are some limitations that may affect the service available to you. T O REQUEST ASSISTANCE
(SEE
ALSO INSIDE FRONTCOVER
)
If your vehicle requires any of the services provided by the program, call this toll-free number anytime, from any location in Canada orthe United States: 1-800-363-4869(this number does not ring
at DaimlerChrysler Canada). Please identify yourself as aDaimlerChrysler Vehicle owner and be ready to provide:
oYour Vehicle Identification Number
o Your licence plate number
o Your odometer reading (kilometres)
o The location of your vehicle and the phone number where you can be reachedoType of service needed (tow, flat tire, battery boost, etc.)
Note: ¥ In severe weather, some delays may be expected.
¥ You will have to personally authorize the service provided by the tow company.
¥ If your vehicle is towed to a dealership, you are responsiblefor contacting the dealership to authorize the service.
T OWING AFTERTHEPROGRAM EXPIRES
Coverage under the Roadside Assistance Program expires at 5 yearsor 100,000 kilometres (or at 3 years or 60,000 kilometres, if
applicable) , whichever occurs first. If you call the toll-free number
for assistance after the program expires, you will have to pay for theservice provided.
Some emissions coverage lasts longer than the Roadside
Assistance Program.* For warranted emission system repairs afterthe program expires, towing (only) will be provided on areimbursement basis. Call the toll-free number and service will bedispatched, but you will have to pay for the tow. For reimbursementconsideration, see your authorized dealer for further details. *See page 10.
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2005 Chrysler 300C, 300 and Dodge Magnum
22
ROADSIDE ASSISTANCE
A
BOUT ROADSIDE ASSISTANCE
The DaimlerChrysler Canada Roadside Assistance Program is not a warranty, but the coverage is concurrent with the Basic andPowertrain Warranties.
Covered service must be provided in Canada or the
continental United States and is limited to plated and insured vehicles which use public roadways.
Service will not be provided free if you have driven into an
area that is inaccessible to the service vehicle or is not a regularlytravelled and maintained public road (such as beaches, recreationalareas, construction sites, open fields and private roads). Cross-country, logging, autocross and any other form of off-road use isnot covered.
The program does not cover winching or towing for
vehicles that become stuck while plowing snow.
The program does not cover repeat calls for the same problem (if
avoidance of the problem is within the control of the driver or owner), or towing from one dealership to another, or service if thedriver appears to be under the influence of alcohol or drugs. The program does not pay for parts, tires, repairs, labour or
vehicle storage. Parts, repairs, or labour covered under a vehicle warranty will be provided by your DaimlerChrysler Canada dealer.
The program does not pay for towing required because of an
accident. For example, if a vehicle is winched from a ditch or
snowbank and is then determined to need a tow because of damagesuffered when it left the road, the tow will not be covered.
The program does not cover any Òincidental or consequential
damagesÓ connected with the failure of your vehicle or providingservices to you. Such damages include lost time, inconvenience, lossof use of your vehicle, rental cars, fuel, telephone, travel or lodging,loss of personal or commercial property, loss of revenue, etc.
All service providers are independent contractors and are not
employees or agents of DaimlerChrysler Canada. Any loss or damageto your vehicle or personal property resulting from providing roadsideservice is the responsibility of the roadside service provider (thetowing company, for example).
Report any damage or loss to the manager of the service provider
and to your own insurance company within 24 hours and before anyrepairs are performed.
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2005 Chrysler 300C, 300 and Dodge Magnum23
ROADSIDE ASSISTANCE
DaimlerChrysler Canada reserves the right to limit services or
reimbursement claims for any vehicle, if in our opinion there is abuse of the services or requests for service become unreasonable ortoo frequent.
The program may be amended or cancelled at any time
without refund. I N REMOTE LOCATIONS
If your vehicle suffers a warrantable mechanical breakdown at a considerable distance from a DaimlerChrysler Canada dealership,we reserve the right to engage a nearby non-DaimlerChrysler servicefacility to repair your vehicle, to minimize inconvenience to you.
In very remote areas, if your vehicle cannot be taken by road
to the servicing dealership, transportation by rail or water may benecessary. The program will cover a tow to the dock or rail terminaland also to the dealership at the end of the trip, but specialtransportation by rail or water must be arranged for and paid by you. We will reimburse you for special transportation costs, up to$300 per incident. I
F YOU HAVE TO PAY
If you have to pay for a service that is normally covered by the program, you may claim reimbursement under the followingconditions: ¥ You must have called the toll-free number first for assistance.
¥ Towing claims must be accompanied by the original detailedrepair bill and towing invoice.
¥ Reimbursement will be limited to the local Roadside Assistancecontractor rates, to a maximum of $100 per incident, unlessotherwise noted.
¥ Only original receipts, bills and/or charge card copies submitted byyou will be accepted for consideration for reimbursement.Originals will be returned upon request.
¥ Mail your claims to: DaimlerChrysler Canada Roadside Assistance248 Pall Mall, P.O. Box 5845London, Ontario N6A 4T4
DaimlerChrysler Canada reserves the right to decline any claim
presented for payment later than 30 days from the date the servicewas performed, or if service was provided by an unlicensed garageor individual.
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2005 Chrysler 300C, 300 and Dodge Magnum
24 As complete as our new warranty is, it may not give you total protection for your ownership period, nor does it provide theregular maintenance which is required to keep your new vehicleat its optimal operating condition. If you lease a vehicle, youshould be aware of your obligation to maintain and repair the vehicle.
DaimlerChrysler Canada Service Contracts can enhance your
new vehicleÕs factory warranty from the day of delivery and providemechanical coverage on most major components   
when your
factory warranty expires. There are 3 types of plans available forpurchase to suit most needs and the average length of ownership.
Vehicles placed in Police, Taxi, Limousine, Postal or Ambulance
service may qualify for a service contract. Please see your sellingdealer for ÒSpecial UseÓ Service Contract availability.    Subject to limitations. Details available at your selling dealer.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
OPTIONAL
DAIMLERCHR YSLER
CANADA SER VICE
CONTRACTS
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2005 Chrysler 300C, 300 and Dodge Magnum25
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACT
S
1.
POWER TRAIN PLANS*
Powertrain plans complement the powertrain factory warranty by eliminating the deductible and providing a car rental allowance.Certain plans also provide additional distance coverage. Major components covered are: ¥ engine ¥ transmission ¥ front-wheel drive ¥ rear-wheel drive¥ four-wheel drive (4x4) ¥ all-wheel-drive vehicles 2. ÒG OLD Ó PLANS *
Each plan provides full mechanical repair protection to non-powertrain (Gold) components. Certain plansalso provide full mechanical
protection against powertrain component repairs beyond your vehicleÕspowertrain warranty coverage. Contracts are available with or withouta deductible. Major components covered are: ¥ steering ¥ air conditioning ¥ engine cooling and fuel ¥ frontsuspension ¥ rear suspension ¥ electrical ¥ hydraulic brakecomponents ¥ anti-lock brakes * Maximum terms available on new vehicles registered in Canada only. 3.
ÒG OLD PLUS Ó PLANS *
The most complete protection available for your new vehicle is one of three ÒGold PlusÓ Service Contracts which combines the benefitsof ÒGoldÓ ¥ Mechanical repair coverage for non-powertrain components
plus the most important vehicle maintenance function ¥ Engine oil and oil filter changes
plus ¥ Tire rotation every other service
plus ¥ ÒPeace-of-MindÓ motoring with Tire Road Hazard Protection which provides full, or pro rata, replacementof the original four tires, or their repair
plus ¥ Rental car allowance for same-day warranty repairs Ð your vehicle need not be kept overnight before eligibilityfor the rental allowance is met.
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2005 Chrysler 300C, 300 and Dodge Magnum
26
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
¥
TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the subsequent retail purchaser at no cost, within 30 days of the date of sale. (Ask your dealer for details.)
¥ P OSSIBLE HIGHERRESALEVALUE
The DaimlerChrysler Service Contract may enhance the resalevalue of your vehicle.
¥ NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decideto cancel within this period, you will receive full reimbursement
of your plan purchase price, less any paid claims.
FEA TURES AND BENEFITS
DaimlerChrysler Service Contracts also provide these additionalfeatures and benefits: ¥ ENHANCED ROADSIDE ASSIST ANCE
¥ Travel planning
¥ Trip interruption
¥ CAR RENT ALALLOW ANCE
For the duration of the plan selected, the plan covers up to $50 per day (five days maximum), any time a covered component failsand repairs take overnight.
¥ NOR TH AMERICA -WIDE SERVICE
DaimlerChrysler dealers are located throughout Canada and the continental United States.
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2005 Chrysler 300C, 300 and Dodge Magnum27
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
I
NELIGIBLE VEHICLES
Vehicles involved in an accident to the extent of becoming an insurance write-off; vehicles not registered in Canada; vehicles placedin taxi, limousine or livery services; vehicles used to plow snow or usedin postal or dump truck services; vehicles used off-road; cab andchassis trucks; vehicles altered or converted from specified originalDaimlerChrysler equipment; vehicles used in emergency services(police, ambulance, towing); and motor homes are not eligible for aDaimlerChrysler Canada Service Contract.
Vehicles used in any competition event, pulling a trailer that
exceeds the rated capacity of the vehicle, or failure to adhere to therequirements for vehicles used to pull a trailer as outlined in theOwnerÕs Manual are not eligible.
W HEN PLAN COVERAGE STAR TS AND ENDS
All new vehicle plans commence from the warranty start date (theoriginal in-service date of the vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the
contract is purchased, subject to acceptance by DaimlerChryslerCanada. Plan expiration is specified in your plan provision. E LIGIBLE VEHICLES
DaimlerChrysler Canada vehicles which have 3/60 Basic and/or 5/100 Powertrain Warranty and are less than three years in service,and have accumulated less than 60,000 kilometres, are eligible forservice contracts.
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2005 Chrysler 300C, 300 and Dodge Magnum
P
LAN SERVICE
/TOLL
-FREE NUMBER
Plan service will be provided by the dealer who sold you the plan. In the event that you cannot return to the selling dealer for service,
you may request plan service from any DaimlerChrysler dealer in
the United States or Canada. If you are unable to obtain plan servicefrom an authorized dealer, you can call the toll-free number toreceive service instructions. DaimlerChrysler Canada stands fully behind its service contracts. Be sure that the contract you buy is a genuine DaimlerChryslerSer vice Contract. We are not responsible for other companiesÕ contracts.
P
ERSONALIZED TERMSANDCONDITIONS WELCOMEKIT
Upon receipt and acceptance of your application by DaimlerChrysler, as submitted by your selling dealership, you will be mailed a personalizedwelcome letter confirming your entitlement to the benefits of the con -
tract you purchased, a memberÕs card and the Terms and Conditionsoutline. This will identify you and your vehicle to any DaimlerChryslerdealer in Canada, or the United States, as being eligible for plan servicesfor the period of the terms selected. The memberÕs card is to bepresented to the dealer when requesting plan services.
O WNER ÕS RESPONSIBILITY
The ownerÕs responsibility is to properly operate, care for and main -
tain the vehicle as prescribed in the OwnerÕs Manual supplied byDaimlerChrysler with each new vehicle and herein. Schedule ÒBÓbest describes operating conditions in Canada and is therecommended service schedule.
OPTIONAL DAIMLERCHRYSLER CANADA SERVICE CONTRACTS
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