ESP CITROEN JUMPY 2020 Service Manual

97
Safety
5Emergency or assistance
call




1. Localised Emergency Call
2. Localised Assistance Call
eCall (SOS)
Your vehicle may be fitted with the eCall (SOS)
system either as standard or as an option.
The eCall (SOS) system provides direct access
to the emergency services and is built directly
into the vehicle.
According to the country of sale, the eCall
(SOS)
system
corresponds to the systems PE112,
ERAGLONASS, 999, etc.
The eCall
(SOS) system is activated by default.
►

In an emergency
, press button 1 for more
than 2 seconds.
* In accordance with the general conditions of use of the service, available from dealers an\
d subject to technological and technical limitations.
** Depend ing on the geographic coverage of the "eCall (SOS)" and "ASSISTANCE" systems.
The list of countries covered and the telematic services provided is ava\
ilable from dealers or on the website for your country.
The lit indicator lamp and a voice message
confirm that the call has been made to the
emergency services*.
The eCall
(SOS) system immediately locates
your vehicle and puts you in contact with the
appropriate emergency services**.
►

Pressing again immediately cancels the
request.
The indicator lamp flashes while the vehicle
data is being sent, and then remains lit when
communication is established.
If an impact is detected by the airbag
control unit, an emergency call is made
automatically, irrespective of the deployment
of any airbags.
This system is a public service and is free of charge.
Operation of the system
– Upon switching on the ignition, the indicator
lamp lights up red, then green, and then goes
out: the system is operating correctly
.
–

The indicator lamp flashes red: replace the
back-up battery

.
– The indicator lamp is fixed red: system
malfunction. The emergency and assistance call
services may not work.
–

If the indicator lamp does not come on when
the ignition is switched on, this also means that
there is a system malfunction.
If the problem persists, contact a qualified
workshop as soon as possible.
A system fault does not prevent the vehicle from being driven.
Data processing
All processing of personal information
by the "Localised Emergency Call" system
(PE112) complies with the framework for
protection of personal information established
by Regulation 2016/679 (GDPR) and
Directive 2002/58/EC of the European
Parliament and the Council, and in particular,
seeks to protect the vital interests of the
data subject, in accordance with Article
6.1,
paragraph
d) of Regulation 2016/679.
Personal information processing is strictly
limited to the management of the "Localised
Emergency Call" system used with the “112”
European single emergency call number.
The "Localised Emergency Call" system is
able to collect and process only the following

101
Safety
5or all-season tyres is recommended. All four
wheels must be fitted with tyres approved for
your vehicle.
All tyre specifications are listed on the
tyre/paint label. For more information
on Identification markings, refer to the
corresponding section.
Intelligent traction control
("Snow motion")
(Depending on version)
The intelligent traction control system helps
improve grip when driving on snow.
This system detects situations of poor surface
grip that could make it difficult to move off
or make progress on deep fresh snow or
compacted snow.
In these situations, the system limits the amount
of wheel spin to provide the best traction and
trajectory control for the vehicle.
The use of winter tyres is strongly recommended on slippery surfaces.
Trailer stability assist (TSA)
When towing, this system reduces the risk of the
vehicle or trailer snaking.
Operation
The system is activated automatically when the
ignition is switched on.
The electronic stability control system (ESC)
must not have any faults.
The vehicle speed must be between 37 and 99
mph (60 and 160
km/h).
If the system detects that the trailer is
snaking, it applies the brakes to stabilise
the trailer and reduces engine power, if
necessary, to slow the vehicle (indicated by the
flashing of this warning lamp on the instrument
panel and the brake lamps coming on).
For information on weights and towed loads,
refer to the Engine technical data and towed
loads section or your vehicle’s registration
certificate.
To ensure safe driving with a Towing device,
refer to the corresponding section.
Malfunction
If a fault occurs, this warning lamp lights
up on the instrument panel, accompanied
by a message and an audible signal.
To continue towing a trailer, reduce speed and
drive carefully!
Have it checked by a CITROËN dealer or a
qualified workshop.
The trailer stability control system provides an extra safety feature under
normal driving conditions, when following the
recommendations for use of trailers and
current legislation in force in your country. It
must not encourage the driver to take extra
risks, such as using a trailer in unsuitable
conditions of operation (e.g. excessive load,
exceeded nose weight, worn or under-inflated
tyres, faulty braking system) or driving at
excessive speed.
In certain cases, the system may not detect
trailer snaking, particularly with a light trailer
.
When driving on slippery or poor surfaces, the
system may not be able to prevent sudden
trailer snaking.
Advanced Grip Control
(Depending on version)
A special, patented traction control system,
which improves driveability on snow, mud and
sand.
This system, optimised for operation in a range
of conditions, enables you to manoeuvre in most
slippery conditions (encountered during normal
passenger car use).
When combined with all-season Peak Mountain
Snow Flake tyres, this system offers a
compromise between safety, grip and driveability.
The accelerator pedal should be pressed
sufficiently to allow the system to harness the
power of the engine. Operation at high engine
speeds is completely normal.
A five-position selector knob allows you to
choose the setting best suited to the driving
conditions encountered.

102
Safety
An indicator lamp associated with each mode
comes on, accompanied by the display of a
message to confirm your choice.
Operating modes



Standard (ESC)
This mode is calibrated for a low level of wheel spin, based on the different levels
of grip normally encountered on the road.
Whenever the ignition is switched off, the
system automatically resets to this mode.
Snow
This mode adapts its strategy to the conditions of grip encountered for each of
the two front wheels on moving off.
(mode active up to 50 mph (80
km/h))
All terrain (mud, damp grass, etc.)
This mode, when moving off, allows considerable spin on the wheel with the
least grip to optimise clearing of the mud and to
regain grip. At the same time, the wheel with the
most grip is controlled in such a way as to
transmit as much torque as possible.
When moving, the system optimises wheel spin
to respond to the driver's requirements as fully
as possible.
(mode active up to 31 mph (50
km/h))
Sand
This mode allows little spin on the two driving wheels at the same time to allow
the vehicle to move forward and limit the risks of
getting stuck in the sand.
(mode active up to 75 mph (120
km/h))
Do not use the other modes on sand as
the vehicle may become stuck.
Deactivation
You can deactivate the ASR and DSC systems by turning the knob to the "OFF"
position.
The ASR and DSC systems will no longer act on the operation of the engine
or of the brakes in the event of a change of
trajectory.
These systems are reactivated automatically
from 31 mph (50
km/h) and whenever the
ignition is switched on.
Recommendations
Your vehicle is designed principally to
drive on tarmac roads but it allows you to
occasionally drive on other less passable
terrain.
However, it does not permit off-road driving
such as:
–

crossing and driving on terrain which
could damage the underbody or strip away
components (fuel pipe, fuel cooler

, etc.) due
to obstacles or stones in particular,
–

driving on terrain with steep gradients and
poor grip,
–


crossing a stream.
Seat belts
Inertia reel
The seat belts are equipped with an inertia
reel which allows the strap length to adjust
automatically to the shape of the user. The seat
belt returns to its storage automatically when it
is not used.
The inertia reels are fitted with a device which
automatically locks the strap in the event of a
collision, emergency braking or if the vehicle rolls

105
Safety
5Seat belt(s) warning lamps
A.Front seat belts not fastened/unfastened
warning lamp.
B. Left-hand seat belt not fastened/unfastened
warning lamp.
C. Centre seat belt unfastened warning lamp (if
your vehicle is fitted with a 2-seat front bench
seat).
D. Right-hand seat belt not fastened/unfastened
warning lamp (if your vehicle is fitted with
individual front seats).
Right-hand seat belt unfastened warning
lamp (if your vehicle is fitted with a 2-seat
front bench seat).
On switching on the ignition, the warning lamp(s)
come(s) on if the corresponding seat belt is not
fastened or is unfastened.
At speeds above approximately 12 mph
(20
km/h), the warning lamp(s) flash(es) for 2
minutes, accompanied by an audible signal.
Once these 2 minutes have elapsed, the warning
lamp(s) remain(s) on until the driver or the
passenger fastens their seat belt.
Advice
The driver must ensure that passengers use the seat belts correctly and that they
are all fastened before setting off.
Wherever seated in the vehicle, you must
always fasten the seat belt, even for short
journeys.
Do not invert the seat belt buckles, as they
will not fulfil their role properly.
To ensure the proper functioning of the belt
buckles, make sure that there are no foreign
bodies present (e.g.
a coin) before fastening.
Before and after use, ensure that the seat belt
is reeled in correctly.
After folding or moving a seat or rear bench
seat, ensure that the seat belt is positioned
and reeled in correctly.
Installation
The lower part of the strap must be
positioned as low as possible over the pelvis.
The upper part must be positioned in the
hollow of the shoulder.
At the front, adjusting the position of the
seat belt may require the seat height to be
adjusted.
In order to be effective, a seat belt must:
–

be tightened as close to the body as
possible.
–


be pulled in front of you with a smooth
movement, checking that it is not twisted.
–


must only be used to secure one person.
– not show signs of tearing or fraying.
– not be changed or modified, in order to
avoid affecting its performance.
Recommendations for children
Use a suitable child seat if the passenger
is less than 12 years old or shorter than 1.5
metres.
Never use the same seat belt to secure more
than one child.
Never carry a child on your lap.
For more information on Child seats, refer to
the corresponding section.
Maintenance
In accordance with current safety
regulations, for all work on your vehicle's
seat belts, contact a qualified workshop with
the skills and equipment needed, which a
CITROËN
dealer is able to provide.
Have the seat belts checked regularly by a
CITROËN dealer or a qualified workshop,
particularly if the straps show signs of
damage.
Clean the seat belt straps with soapy water or
a textile cleaning product, sold by CITROËN
dealers.

106
Safety
Airbags
General information
System designed to help improve the safety
of the occupants sitting in the front seats and
the rear outer seats, in the event of a violent
collision. The airbags supplement the action
of the seat belts equipped with a force limiting
system.
Electronic detectors record and analyse the
front and side impacts sustained in the impact
detection zones:
–
In the event of violent impact, the airbags
deploy instantly and help better protect the
occupants of the vehicle; immediately after the
impact, the airbags deflate rapidly in order not
to hinder the visibility or the possible exit of the
occupants.
–


In the event of a slight impact, a rear impact
and under certain rollover conditions, the airbags
may not deploy; only the seat belt helps to
protect you in these situations.
The seriousness of the impact depends on the
nature of the obstacle and the speed of the
vehicle at the moment of collision.
The airbags do not operate when the
ignition is switched off.
This equipment will only deploy once. If a
second impact occurs (during the same or a
* For more information on Deactivating the front passenger airbag, refer t\
o the corresponding section.
subsequent accident), the airbag will not be
deployed again.
Impact detection zones
A. Front impact zone
B. Side impact zone
When one or more airbags are deployed,
the detonation of the pyrotechnic charge
incorporated in the system makes a noise and
releases a small quantity of smoke.
This smoke is not harmful, but sensitive
individuals may experience irritation.
The detonation noise associated with the
deployment of one or more airbags may result
in a slight loss of hearing for a short time.
Front airbags

This system protects the driver and front
passenger in the event of a serious front impact,
limiting the risk of head and chest injury.
The driver's airbag is fitted in the centre of the
steering wheel; the front passenger airbag is
fitted in the dashboard above the glove box.
Deployment
They are deployed, except for the front
passenger airbag if it is deactivated*, in the
event of a violent front impact applied to all or
part of front impact zone A.
The front airbag inflates between the chest and
head of the front occupant of the vehicle and
the steering wheel, on the driver's side, and the
dashboard, on the passenger's side, to cushion
their forward movement.

130
Safety
IL:Seat position suitable for the installation
of an
Isofix Semi-Universa L seat which is
either:
–

"rearward facing" fitted with an upper
strap or a support leg,
–


"forward facing" fitted with a support leg,
–


a carrycot fitted with an upper strap or a
support leg.
X: Seat position not suitable for the installation
of

an ISOFIX child seat or carrycot for the
specified weight group.
(a) Refer to the current legislation in the country
in which you are driving before placing a
child in this seat position.(b)The seat can be installed centrally in the
vehicle; it then prevents the use of the outer
seats.
For information on securing the upper
strap using the ISOFIX mountings , refer
to the corresponding section.
(1) Installing a carrycot on this seat may
prevent the use of one or more of the other
seats in this row.
(2) Installation possible only behind the driver's
seat. (3)
Installation possible only behind the driver's
seat with individual passenger seat.
(4) The seat in row 2 must be adjusted so that
there is no contact between the child in row
3 and the seat immediately in front.
(5) The front seat must be adjusted so that
there is no contact between the child in row
2 and the seat immediately in front.
(6) The front seat must be adjusted so that
there is no contact between the child in row
2 and the seat immediately in front (with the
front seat adjusted to 2 notches ahead of
the centre of the slide).
i-Size child seats
i-Size child seats have two latches that are anchored to the two rings A.
These i-Size child seats also have:
–

either an upper strap that is attached to ring B

.
–

or a support leg that rests on the vehicle floor
, compatible with the approved i-Size seat position.
Their role is to prevent the child seat from tipping forward in the even\
t of a collision.
For more information on the ISOFIX mountings, refer to the corresponding section.
Locations for i-Size child seats
In accordance with the new European regulations, this table indicates the options for installing i-Size child seats on seats in the vehicle fitted with i-Size
approved ISOFIX mountings.

134
Driving
Driving recommendations
► Observe the driving regulations and remain
vigilant whatever the traffic conditions.
►

Monitor your environment and keep your
hands on the wheel to be able to react to
anything that may happen any time.
►


Drive smoothly
, anticipate the need for
braking and maintain a longer safety distance,
especially in bad weather.
►

Stop the vehicle before performing operations
that require sustained attention (e.g.

settings).
►

During long trips, take a break every 2 hours.
T

o ensure the durability of the vehicle and
for safety reasons, remember that certain
precautionary measures must be taken when
driving the vehicle:
Manoeuvre cautiously, at low speed
Manoeuvre slowly.
Before turning, check that there are no obstacles
at mid-height along the sides.
Before reversing, check that there are no
obstacles, particularly at high level behind the
vehicle.
Be aware of the external dimensions, if ladders
are fitted.
Drive the vehicle carefully
Take corners gently.
Anticipate the need to brake as the stopping
distance is increased, particularly on wet or icy
roads.
Be aware of the effect of side winds on the
vehicle.
Maintenance
Inflate to the minimum pressure indicated on the
label, or even over-inflate by 0.2 to 0.3 bar for
long journeys.
Important!
Never leave the engine running in a
closed space without sufficient
ventilation. Internal combustion engines emit
toxic exhaust gases such as carbon
monoxide. Danger of poisoning and death!
In very severe wintry conditions
(temperature below -23°C), let the engine
run for 4 minutes before moving off, to ensure
the correct operation and durability of the
mechanical components of your vehicle
(engine and gearbox).
Never drive with the parking brake
applied . Risk of overheating and
damaging the braking system!
Never park the vehicle and never
leave the engine running on a
flammable surface (e.g.
dry grass, dead
leaves).The vehicle exhaust system is very
hot, even several minutes after the engine
stops. Risk of fire!
Never drive on surfaces covered with
vegetation (e.g. tall grass,
accumulated dead leaves, crops, debris)
such as a field, a country lane overgrown
with bushes or a grassy verge.
This vegetation could come into contact with
the vehicle's exhaust system
or other systems
which are very hot. Risk of fire!
Make sure you do not leave any item in
the passenger compartment which could
act like a magnifying glass under the effect of
the sun's rays and cause a fire. Risk of fire or
damage to interior surfaces!
Never leave the vehicle unattended,
with the engine running . If you have to
leave your vehicle with the engine running,
apply the parking brake and put the gearbox
into neutral or position N or P (depending on
the type of gearbox).
Never leave children inside the vehicle
unsupervised.
On flooded roads
We strongly advise against driving on flooded
roads, as this could cause serious damage to the
engine or gearbox, as well as to your vehicle's
electrical systems.

137
Driving
6starts. As soon as the engine starts, release the
key so it returns to position 2.
The warning lamp does not come on if the engine is already warm. In some
climatic conditions, the following
recommendations should be followed:
–

In mild conditions, do not leave the engine
at idle to warm up but move off straight away
and drive at moderate speed.
–


In wintry conditions, the pre-heater warning
lamp will stay on for a longer period after
switching on the ignition; wait until it goes off
before starting.
–


In very severe wintry
conditions


(temperature below -23 °C), to
ensure correct operation and durability of your
vehicle’s mechanical components (engine
and gearbox), leave the engine running for
4 minutes before moving off.
Never leave the engine running in an
enclosed area without adequate ventilation:
internal combustion engines emit toxic
exhaust gases, such as carbon monoxide.
Danger of poisoning and death!
If the engine does not start straight away,
switch off the ignition.
Wait a few seconds before operating the
starter motor again. If the engine does not
start after several attempts, do not keep
trying: you risk damaging the starter motor
and the engine.
With the Keyless Entry and Start

► Place the remote control inside the vehicle, in
the recognition zone.
► Press the " START/STOP" button.
The steering column unlocks and the engine
starts more or less instantly.
The warning lamp does not come on if the engine is already warm. In some
climatic conditions, it is advised to follow the
recommendations below:
–

In mild conditions, do not leave the engine
to warm up while stationary

, but move off
straight away and drive at moderate speed.
–

In wintry conditions, when the ignition is
switched on, the duration of lighting of the
preheating indicator lamp is extended. W

ait
until it goes off before starting the engine.
–

In very severe wintry
conditions


(temperature below -23°C),
to ensure correct operation and preserve
the lifespan of the vehicle's mechanical
components, engine and gearbox, leave the
engine running for 4 minutes before moving
off.
Never leave the engine running in an
enclosed area without adequate ventilation:
internal combustion engines emit toxic
exhaust gases, such as carbon monoxide.
Danger of poisoning and death!
For Diesel vehicles, when the
temperature is below zero,
starting will only occur once the pre-heating
warning lamp goes off.
If this warning lamp comes on after pressing
the "START/STOP" button, keep the brake
or clutch pedal depressed until the warning
lamp goes off, without pressing the "START/
STOP" button again, until the engine starts
and is running.
The "Keyless Entry and Start" system remote control must be within the
recognition zone.
Never leave the vehicle with the engine
running and with the remote control on your
person.
If the remote control leaves the recognition
zone, a message is displayed.
Move the remote control into the zone in
order to be able to start the engine.
If one of the starting conditions is not
met, a message is displayed on the
instrument panel. In some circumstances, you
must turn the steering wheel while pressing

140
Driving
With an electric motor, this mode remains
active for about 10 minutes after the
vehicle is locked.
Manual parking brake
Application
► With your foot on the brake pedal, pull
the parking brake lever up to immobilise your
vehicle.
Release on level ground
► With your foot on the brake pedal, pull the
parking brake lever up gently , press the release
button, then lower the lever fully.
When the vehicle is being driven, this
warning lamp coming on, accompanied
by an audible signal and a message, indicates
that the parking brake is still applied or has not
been fully released.
When parking on a slope or on a steep
slope with a loaded vehicle, turn the
wheels against the kerb then apply the
parking brake.
Pressing the brake pedal facilitates the
application and release of the manual
parking brake.
With a manual gearbox, engage a gear
and then switch off the ignition.
With an automatic gearbox, place the
gear selector in position P, then switch
off the ignition.
Electric parking brake
In automatic mode, this system applies the
parking brake when the engine is switched off
and releases it when the vehicle moves off.




At any time, with the engine running:
► T o apply the parking brake, briefly pull the
control.
►

T
o release it, briefly push the control while
pressing the brake pedal.
Automatic mode is activated by default.
This automatic operation can be deactivated in
certain situations.
Indicator lamp
This indicator lamp comes on both on the instrument panel and on the control to
confirm that the parking brake has been applied,
accompanied by display of the message
"Parking brake applied".
The indicator lamp goes out to confirm the
release of the parking brake, accompanied by
the display of the message " Parking brake
released ".
The indicator lamp flashes in response to a
manual request to apply or release the brake.
In the event of a battery failure, the
electric parking brake will not operate.
As a safety measure, with a manual gearbox,
if the parking brake is not applied, immobilise
the vehicle by engaging a gear.
As a safety measure, with an automatic
gearbox or drive selector, if the parking brake
is not applied, immobilise the vehicle by
placing the supplied chock against one of the
wheels.
Contact a CITROËN dealer or a qualified
workshop.

142
Driving
Parking the vehicle with the brake
released
In very cold conditions (ice), applying the
parking brake is not recommended.
To immobilise the vehicle, engage a gear or
place the chocks against one of the wheels.
With an automatic gearbox or drive
selector, mode P is automatically
selected when the ignition is switched off. The
wheels are blocked.
For more information on Free-wheeling, refer
to the corresponding section.
With an automatic gearbox or a drive
selector, if you open the driver's
door
while mode N is engaged, an audible
signal will sound and mode P will be
engaged. The audible signal stops when the
driver's door is closed.
Deactivating automatic
operation
In some situations, for example when it is
extremely cold or when towing (e.g. caravan,
breakdown), it may be necessary to deactivate
automatic operation of the system.




► Start the engine.
► Use the control to apply the parking brake, if
it is released.
►

T
ake your foot fully off the brake pedal.
►

Keep the control pushed in the release
direction for 10 to a maximum of

15 seconds.
►

Release the control.
►


Depress and hold the brake pedal.
►


Pull the control in the application direction for
2

seconds.
This indicator lamp on the instrument panel comes on to confirm deactivation of
the automatic functions.
►

Release the control and the brake pedal.
From this point onwards, only the manual
functions, using the control, allow the parking
brake to be applied and released.
►


Follow this procedure again to reactivate
automatic operation (confirmed by the indicator
lamp on the instrument panel going out).
Emergency braking
If depressing the brake pedal fails to provide
effective braking or in exceptional circumstances
(e.g.
driver unwell, assisted driving), the vehicle
can be braked by sustained pulling on the
electric parking brake control. Braking continues
for as long as the control is kept pulled, and
ceases when the control is released.
The ABS and DSC systems stabilise the vehicle
during emergency braking.
If emergency braking malfunctions, the message
"Parking brake fault" will be displayed on the
instrument panel.
If the ABS and DSC systems
malfunction, indicated by lighting
one or both warning lamps on the instrument
panel, the vehicle’s stability is no longer ensured.
►

In this case, ensure the vehicle's stability by
successive and repeated "pull-release" actions
on the electric parking brake control until the
vehicle comes to a complete stop.
Hill start assist
This system keeps the vehicle briefly stationary
(for approximately 2 seconds) when making a hill
start, while you transfer your foot from the brake
pedal to the accelerator pedal.
The system is only active when:
–

The vehicle is completely stationary
, with your
foot on the brake pedal.
–

Certain slope conditions are met.
–


The driver
’s door is closed.