service DODGE DURANGO 2016 3.G Owners Manual

CAUTION!
•When installing the power distribution center
cover, it is important to ensure the cover is properly
positioned and fully latched. Failure to do so may
allow water to get into the power distribution
center and possibly result in an electrical system
failure.
• When replacing a blown fuse, it is important to use
only a fuse having the correct amperage rating. The
use of a fuse with a rating other than indicated may
result in a dangerous electrical system overload. If
a properly rated fuse continues to blow, it indicates
a problem in the circuit that must be corrected.
VEHICLE STORAGE
If you are leaving your vehicle dormant for more than 21
days you may want to take steps to protect your battery.
You may:
• Disconnect the negative cable from the battery.
• Anytime you store your vehicle, or keep it out of
service (i.e. vacation) for two weeks or more, run the
air conditioning system at idle for about five minutes
in the fresh air and high blower setting. This will
ensure adequate system lubrication to minimize the
possibility of compressor damage when the system is
started again.
684 MAINTAINING YOUR VEHICLE

Exterior Bulbs
Bulb Number
Low Beam/High Beam (Bi-Xenon) Headlamps D3S (Service at Authorized Dealer)
Low Beam/High Beam/Daytime Running Lamp
(DRL) Bi-Halogen Headlamps (Base) 9005SL+
Low Beam/High Beam (Bi-Halogen) Headlamps
(Uplevel) 9005SL+
Front Park/Turn Signal Lamps (Base) 3157NAK
Front Turn Signal Lamps (Uplevel & Premium) 3157NAK
Front Park Lamp/Daytime Running Lamp (Uplevel &
Premium) LED (Serviced at Authorized Dealer)
Front Side Marker Lamps LED (Serviced at Authorized Dealer)
Front Fog Lamps H11
Rear Tail Lamps/Sidemarker Lamps LED (Serviced at Authorized Dealer)
Rear Stop/Turn Signal Lamps LED (Serviced at Authorized Dealer)
Rear Liftgate Tail Lamps LED (Serviced at Authorized Dealer)
686 MAINTAINING YOUR VEHICLE

Bulb Number
Rear Backup Lamps 921 (W16W)
Rear License Lamps LED (Serviced at Authorized Dealer)
Center High-Mounted Stop Lamp (CHMSL) LED (Serviced at Authorized Dealer)
BULB REPLACEMENT
NOTE:Lens fogging can occur under certain atmo-
spheric conditions. This will usually clear as atmospheric
conditions change to allow the condensation to change
back into a vapor. Turning the lamps on will usually
accelerate the clearing process.
High Intensity Discharge Headlamps (Bi-Xenon)
— If Equipped
The headlamps are a type of high voltage discharge tube.
High voltage can remain in the circuit even with the
headlamp switch off. Because of this, you should not
attempt to service a headlamp bulb yourself. If a
headlamp bulb fails, take your vehicle to an authorized
dealer for service.
7
MAINTAINING YOUR VEHICLE 687

WARNING!
A transient high voltage occurs at the bulb sockets of
High Intensity Discharge (HID) headlamps when the
headlamp switch is turned ON. It may cause serious
electrical shock or electrocution if not serviced prop-
erly. See your authorized dealer for service.
NOTE: On vehicles equipped with High Intensity Dis-
charge (HID) headlamps, when the headlamps are
turned on, there is a blue hue to the lamps. This dimin-
ishes and becomes more white after approximately 10
seconds, as the system charges.
Bi-Halogen Headlamps — If Equipped
1. Turn the steering wheel to the left to replace the bulb from the right hand lamp, or to the right to replace the
bulb from the left hand lamp.
2. Turn the access cap located on the wheel liner coun- terclockwise to remove from liner.
3. Locate the headlamp bulb access cap through the opening in the wheel liner.
4. Firmly grasp the access cap and rotate counterclock- wise to remove lamp housing.
5. Firmly grasp the low/high beam bulb and connector assembly and rotate counterclockwise to remove from
housing.
6. Disconnect the electrical connector and then connect the replacement bulb.
688 MAINTAINING YOUR VEHICLE

MAINTENANCE SCHEDULE
Your vehicle is equipped with an automatic oil change
indicator system. The oil change indicator system will
remind you that it is time to take your vehicle in for
scheduled maintenance.
Based on engine operation conditions, the oil change
indicator message will illuminate. This means that ser-
vice is required for your vehicle. Operating conditions
such as frequent short-trips, trailer tow, extremely hot or
cold ambient temperatures, and E85 fuel usage will
influence when the “Oil Change Required” message is
displayed. Severe Operating Conditions can cause the
change oil message to illuminate as early as 3,500 miles
(5,600 km) since last reset. Have your vehicle serviced as
soon as possible, within the next 500 miles (805 km).
Your authorized dealer will reset the oil change indicator
message after completing the scheduled oil change.NOTE:
Under no circumstances should oil change inter-
vals exceed 10,000 miles (16,000 km), twelve months or
350 hours of engine run time, whichever comes first. The
350 hours of engine run or idle time is generally only a
concern for fleet customers.
Severe Duty All Models
Change Engine Oil at 4,000 miles (6,500 km) if the vehicle
is operated in a dusty and off road environment or is
operated predominately at idle or only very low engine
RPM’s. This type of vehicle use is considered Severe
Duty.
Once A Month Or Before A Long Trip:
• Check engine oil level
• Check windshield washer fluid level
• Check the tire inflation pressures and look for unusual
wear or damage
698 MAINTENANCE SCHEDULES

** The spark plug change interval is mileage based only,
yearly intervals do not apply.
WARNING!
•You can be badly injured working on or around a
motor vehicle. Do only service work for which you
have the knowledge and the right equipment. If
you have any doubt about your ability to perform a
service job, take your vehicle to a competent me-
chanic.
• Failure to properly inspect and maintain your ve-
hicle could result in a component malfunction and
effect vehicle handling and performance. This
could cause an accident.
702 MAINTENANCE SCHEDULES

IF YOU NEED CONSUMER ASSISTANCE
CONTENTS
SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE ...................... .705
▫ Prepare For The Appointment .............705
▫ Prepare A List ....................... .705
▫ Be Reasonable With Requests .............705
 IF YOU NEED ASSISTANCE ..............705
▫ FCA US LLC Customer Center ............706
▫ FCA Canada Inc. Customer Center .........706
▫ In Mexico Contact .....................707
▫ Puerto Rico And U.S. Virgin Islands ........707▫
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY) ...................707
▫ Service Contract ..................... .707
 WARRANTY INFORMATION .............709
 MOPARPARTS ........................709
 REPORTING SAFETY DEFECTS ............709
▫ In The 50 United States And
Washington, D.C. ..................... .709
▫ In Canada .......................... .710
 PUBLICATION ORDER FORMS ............710
9

SUGGESTIONS FOR OBTAINING SERVICE FOR
YOUR VEHICLE
Prepare For The Appointment
If you are having warranty work done, be sure to have
the right papers with you. Take your warranty folder. All
work to be performed may not be covered by the
warranty. Discuss additional charges with the service
manager. Keep a maintenance log of your vehicle’s
service history. This can often provide a clue to the
current problem.
Prepare A List
Make a written list of your vehicle’s problems or the
specific work you want done. If you’ve had an accident
or work done that is not on your maintenance log, let the
service advisor know.
Be Reasonable With Requests
If you list a number of items and you must have your
vehicle by the end of the day, discuss the situation with
the service advisor and list the items in order of priority.
At many authorized dealers, you may obtain a rental
vehicle at a minimal daily charge. If you need a rental, it
is advisable to make these arrangements when you call
for an appointment.
IF YOU NEED ASSISTANCE
The manufacturer and its authorized dealer are vitally
interested in your satisfaction. We want you to be happy
with our products and services.
Warranty service must be done by an authorized dealer.
We strongly recommend that you take the vehicle to an
authorized dealer. They know your vehicle the best, and
are most concerned that you get prompt and high quality
service. The manufacturer’s authorized dealer have the
9
IF YOU NEED CONSUMER ASSISTANCE 705

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
FCA US LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (800) 423-6343
FCA Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465-2001 English / (800) 387-9983 French
706 IF YOU NEED CONSUMER ASSISTANCE

In Mexico Contact
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Puerto Rico And U.S. Virgin Islands
Customer Service Chrysler International Services LLC
P.O. Box 191857
San Juan 00919-1857
Tel.: (787) 782-5757
Fax: (787) 782-3345
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1-800-380-CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
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IF YOU NEED CONSUMER ASSISTANCE 707