DODGE RAM 1999 Service Repair Manual

14) Connect test light to ground and probe Orange/Black wire
of door lock actuator connector. If test light illuminates while door
unlock switch is pressed, repair open Orange/Black wire between door
lock actuator and Central Timer Module (CTM). CTM is located behind
right kick panel. If test light does not illuminate while door unlock
switch is pressed, go to next step.
15) Access CTM 18-pin connector C2. Remove connector cover.
Do not disconnect connector. Using an external voltmeter, measure
voltage between ground and CTM 18-pin connector C2 terminal No. 9
(Pink/Black wire). If voltage is more than 9.5 volts while door unlock\
switch is pressed, repair open Pink/Black wire. If voltage is 9.5
volts or less while door unlock switch is pressed, replace CTM.
16) Disconnect inoperative lock switch connector. Using an
external voltmeter, measure voltage between ground and Red wire of
door lock switch connector. If voltage is more than 9.5 volts, repair
open Red wire between door lock switch connector and voltage source.
If voltage is 9.5 volts or less, go to next step.
17) Reconnect door lock switch connector. Measure voltage
between ground and backprobe Pink/Violet wire of door lock switch
connector. If voltage is more than 9.5 volts, go to next step. If
voltage is 9.5 volts or less, replace door lock switch.
18) Access CTM 18-pin connector "B". Remove connector cover.
Do not disconnect connector. Using an external voltmeter, measure
voltage between ground and CTM 18-pin connector "B" terminal No. 13
(Pink/Dark Green wire). If voltage is more than 9.5 volts, replace
CTM. If voltage is 9.5 volts or less, repair open Pink/Dark Green wire
between CTM and door lock switch.
REMOTE KEYLESS ENTRY PROBLEM
NOTE: For connector terminal identification and wiring diagrams,
see BODY CONTROL COMPUTER - INTRODUCTION article. Perform
VERIFICATION TEST VER-1A after each repair.
CAUTION: Always turn ignition switch to OFF position prior to
disconnecting or connecting any module connector.
1) Using scan tool select SYSTEM MONITORS, then CCD BUS TEST.
If scan tool displays BUS OPERATIONAL, go to next step. If scan tool
does not display BUS OPERATIONAL, go to appropriate VEHICLE
COMMUNICATIONS article.
2) Using scan tool select BODY COMPUTER. If scan tool
displays NO RESPONSE, go to appropriate VEHICLE COMMUNICATIONS
article. If scan tool does not display NO RESPONSE, go to next step.
3) Operate door locks with Remote Keyless Entry (RKE)
transmitter. If doors locked when transmitter was actuated, system is
currently functioning properly. If doors do not lock when transmitter
was actuated, go to next step.
4) Ensure transmitter battery voltage is 3.2 volts. Turn
ignition on. Place transmission in park and disarm anti-theft system.
Using scan tool, select MISCELLANEOUS, then PROGRAM RKE. If BCM IS IN
PROGRAMMING MODE does not appear, exit and select PROGRAM RKE again.
Press any transmitter button. A single chime will announce RKE module
accepted transmission. Repeat procedure for all transmitters used with
vehicle. Operate door locks from reprogrammed transmitter. If door
locks operate properly, system has been repaired. If door locks do not
operate properly, go to next step.
5) Using scan tool, reprogram a known good transmitter:
Operate door locks with reprogrammed transmitter. If doors locked
properly, replace transmitter. If doors did not lock properly, replace
CTM.

VEHICLE THEFT/SECURITY SYSTEM
DOOR DISARM SWITCH FAILURE
NOTE: For connector terminal identification and wiring diagrams,
see BODY CONTROL COMPUTER - INTRODUCTION article. Perform
VERIFICATION TEST VER-1A after each repair.
CAUTION: Always turn ignition switch to OFF position prior to
disconnecting or connecting any module connector.
1) Using scan tool, read VTSS inputs/outputs information. If
scan tool displays door disarm switch state OPEN, system is currently
functioning properly. If scan tool does not display door disarm switch
state OPEN, go to next step.
2) Disconnect left door disarm switch. If scan tool displays
door disarm switch state OPEN, replace left door disarm switch. If
scan tool does not display door disarm switch state OPEN, go to next
step.
3) Disconnect right door disarm switch. If scan tool displays
door disarm switch state OPEN, replace left door disarm switch. If
scan tool does not display door disarm switch state OPEN, go to next
step.
4) Access Central Timer Module (CTM). CTM is located under
left side of instrument panel. Disconnect CTM 18-pin connector C2.
Using an external ohmmeter, measure resistance between ground and CTM
18-pin connector C2 terminal No. 10 (Light Green/Orange wire). If
resistance is less than 1000 ohms, repair short to ground in Light
Green/Orange wire. If resistance is 1000 ohms or more, replace CTM.
DOOR LOCK SWITCH FAILURE
NOTE: For connector terminal identification and wiring diagrams,
see BODY CONTROL COMPUTER - INTRODUCTION article. Perform
VERIFICATION TEST VER-1A after each repair.
CAUTION: Always turn ignition switch to OFF position prior to
disconnecting or connecting any module connector.
1) Clear trouble codes as needed. See BODY CONTROL COMPUTER -
INTRODUCTION article. Using scan tool, read I/O's door lock switch
status. If scan tool displays RELEASED, system is currently
functioning properly. If scan tool does not display RELEASED, go to
next step.
2) Disconnect left door lock switch connector. If scan tool
displays RELEASED, replace left door lock switch. If scan tool does
not display RELEASED, go to next step.
3) Disconnect right door lock switch connector. If scan tool
displays RELEASED, replace right door lock switch. If scan tool does
not display RELEASED, go to next step.
4) Locate Central Timer Module (CTM). CTM is located under
left side of instrument panel. Disconnect CTM 18-pin connector C2.
Using an external voltmeter, measure voltage between ground and CTM
18-pin connector C2 terminal No. 13 (Pink/Dark Green wire). If voltage\
is more than 1.5 volts, repair short to voltage in Pink/Dark Green
wire between CTM and door lock switch. If voltage is 1.5 volts or
less, replace CTM.
DOOR UNLOCK SWITCH FAILURE
NOTE: For connector terminal identification and wiring diagrams,
see BODY CONTROL COMPUTER - INTRODUCTION article. Perform

VERIFICATION TEST VER-1A after each repair.
CAUTION: Always turn ignition switch to OFF position prior to
disconnecting or connecting any module connector.
1) Clear trouble codes as needed. See BODY CONTROL COMPUTER -
INTRODUCTION article. Using scan tool, read I/O's door unlock switch
status. If scan tool displays RELEASED, system is currently
functioning properly. If scan tool does not display RELEASED, go to
next step.
2) Disconnect left door lock switch connector. If scan tool
displays RELEASED, replace left door lock switch. If scan tool does
not display RELEASED, go to next step.
3) Disconnect right door lock switch connector. If scan tool
displays RELEASED, replace right door lock switch. If scan tool does
not display RELEASED, go to next step.
4) Locate Central Timer Module (CTM). CTM is located under
left side of instrument panel. Disconnect CTM 18-pin connector C2.
Using an external voltmeter, measure voltage between ground and CTM
18-pin connector C2 terminal No. 4 (Orange/Dark Green wire). If
voltage is more than 1.5 volts, repair short to voltage in Orange/Dark
Green wire between CTM and door lock switch. If voltage is 1.5 volts
or less, replace CTM.
IDENTIFYING VTSS PROBLEMS
NOTE: For connector terminal identification and wiring diagrams,
see BODY CONTROL COMPUTER - INTRODUCTION article. Perform
VERIFICATION TEST VER-1A after each repair.
CAUTION: Always turn ignition switch to OFF position prior to
disconnecting or connecting any module connector.
1) Using scan tool, select BODY SYSTEM then VTSS and read
Central Timer Module (CTM) DTCs. If any VTSS DTCs are displayed,
perform appropriate procedure. See VTSS DTC table. If no VTSS DTCs are
displayed, go to next step.
VTSS DTC









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DTC Message Perform
DOOR DISARM SWITCH FAILURE .............. DOOR DISARM SWITCH FAILURE
DOOR LOCK SWITCH FAILURE .................. DOOR LOCK SWITCH FAILURE
DOOR UNLOCK SWITCH FAILURE .............. DOOR UNLOCK SWITCH FAILURE
EEPROM CHECKSUM FAILURE ................................ Replace CTM
INTERNAL ROM TEST FAILURE .............................. Replace CTM









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2) Select VTSS then MONITORS. If scan tool displays, OK TO
RUN, NOT OK TO ARM, PCM has not recorded more than 20 starts. Start
engine 20 times and retest. If message does not change to OK TO ARM,
replace PCM. If scan tool displays NO RESPONSE TO PCM, see appropriate
VEHICLE COMMUNICATIONS article. If scan tool does not display OK TO
RUN, NOT OK TO ARM or NO RESPONSE TO PCM, go to next step.
3) Using scan tool, actuate horn, headlights and VTSS light
to flash. If horn does not sound, go to next step. If headlights do
not flash, go to step 6). If VTSS light does not flash, go to step 9).\
If all function properly, go to step 12).
4) Press horn button. If horn does not sound, go to
appropriate STEERING COLUMN SWITCHES article. If horn sounds, go to
next step.
5) Locate Central Timer Module (CTM). CTM is located behind

right kick panel. Disconnect CTM 18-pin connector C2. Turn ignition
on. Using an external voltmeter, measure voltage between ground and
CTM 18-pin connector C2 terminal No. 18 (Black/Red wire). If voltage
is more than 9.5 volts, replace CTM. If voltage is 9.5 volts or less,
repair open in Black/Red wire between CTM and horn relay.
6) Remove security relay from Power Distribution Center
(PDC). Turn ignition on. Connect a test light between battery source
and headlight relay connector terminal No. 85 (Red/Dark Blue wire).
Using scan tool, actuate relay. If test light illuminates, replace
security relay. If test light does not illuminate, go to next step.
7) Using an external voltmeter, measure voltage between
battery voltage and security relay connector terminal No. 86
(Red/Orange wire). If voltage is more than 9.5 volts, go to next step.\
If voltage is 9.5 volts or less, repair open in Red/Orange wire
between battery source and security relay.
8) Reinstall security relay. Locate Central Timer Module
(CTM). CTM is located behind right kick panel. Disconnect CTM 18-pin
connector C2. Using an external voltmeter, measure voltage between
ground and CTM 18-pin connector C2 terminal No. 6 (Red/Dark Blue
wire). If voltage is more than 9.5 volts, replace CTM. If voltage is
9.5 volts or less, repair open in Red/Dark Blue wire between CTM and
security relay.
9) Disconnect overhead console 12-pin connector. Using an
external voltmeter, measure voltage between battery and overhead
console 12-pin connector terminal No. 11 (Black wire). Using scan
tool, actuate VTSS indicator light. If voltage is about 10 volts,
replace overhead console. If voltage is not about 10 volts, go to next
step.
10) Measure voltage between ground and overhead console 12-
pin connector terminal No. 5 (Pink wire). Turn ignition on. If voltage\
is more than 10 volts, go to next step. If voltage is 10 volts or
less, repair open Pink wire.
11) Locate Central Timer Module (CTM). CTM is located behind\
right kick panel. Disconnect CTM 18-pin connector C2. Turn ignition
on. Using an external ohmmeter, measure resistance between ground and
CTM 18-pin connector C2 terminal No. 8 (Black wire). If resistance is
5 ohms or more, replace CTM. If resistance is less than 5 ohms, repair
open Black wire between CTM and VTSS indicator light.
12) Using scan tool, place VTSS in diagnostic mode and follow
directions on screen. If TURN KEY TO ACC POSITION is not displayed, go
to step 24). If NO RESPONSE after turning key to accessory position or
TURN KEY TO ACC POSITION is displayed longer than 15 seconds, go to
next step. If neither response is received, go to step 14).
13) Locate Central Timer Module (CTM). CTM is located behind\
right kick panel. Gain access to CTM 18-pin connector C2. Ensure key
is in accessory position. Using an external voltmeter, measure voltage
between ground and backprobe of CTM 18-pin connector C2 terminal No. 5
(Dark Blue/White wire). If voltage is more than 10 volts, replace CTM.\
If voltage is 10 volts or less, repair open Dark Blue/White wire
between CTM and junction block.
14) Remove key from ignition. Wait 2 seconds after performing
each of the following actions. Open, then close both door. Operate
power door lock switch to lock, then unlock position. Rotate key both
directions in both doors. Ensure each operation is successful. If any
operation is unsuccessful, see VTSS SYMPTOM DIRECTORY table for repair
of failed operation. If all operations are successful, go to step 22).
VTSS SYMPTOM DIRECTORY









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Problem Circuit Go To
Driver's Door Open Or Close ............................... Step 15)

Passenger's Door Open Or Close ............................ Step 16)
Driver's Door Lock Switch ................. ONE OR ALL DOORS FAILING
TO LOCK FROM ONE SWITCH
Passenger's Door Lock Switch .............. ONE OR ALL DOORS FAILING
TO LOCK FROM ONE SWITCH
Driver's Key Cylinder ..................................... Step 17)
Passenger's Key Cylinder .................................. Step 20)
Driver's Door Unlock Switch ............... ONE OR ALL DOORS FAILING
TO UNLOCK FROM ONE SWITCH
Passenger's Door Unlock Switch ............ ONE OR ALL DOORS FAILING
TO UNLOCK FROM ONE SWITCH









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15) Ensure driver's door is closed. Using scan tool, read
VTSS inputs/outputs door ajar status. If scan tool displays DR DOOR
AJAR SWITCH: CLOSED, go to SHORTED LEFT DOOR AJAR CIRCUIT under DOOR
AJAR SYSTEM. If scan tool does not display DR DOOR AJAR SWITCH:
CLOSED, go to OPEN LEFT DOOR AJAR CIRCUIT under DOOR AJAR SYSTEM.
16) Ensure passenger's door is closed. Using scan tool, read
VTSS inputs/outputs door ajar status. If scan tool displays DR DOOR
AJAR SWITCH: CLOSED, go to SHORTED RIGHT DOOR AJAR CIRCUIT under DOOR
AJAR SYSTEM. If scan tool does not display DR DOOR AJAR SWITCH:
CLOSED, go to OPEN RIGHT DOOR AJAR CIRCUIT under DOOR AJAR SYSTEM.
17) Using scan tool, monitor door disarm switch state.
Disconnect left door disarm switch. Connect jumper wire between left
door disarm switch connector terminals. If scan tool displays door
disarm switch state CLOSED, replace left door disarm switch. If scan
tool does not display door disarm switch state CLOSED, go to next
step.
18) Disconnect jumper wire. Connect jumper wire between
ground and left door disarm switch connector Light Green/Orange wire.
If scan tool displays door disarm switch state CLOSED, go to next
step. If scan tool does not display door disarm switch state CLOSED,
repair open left door disarm switch ground circuit (Black/Light Green
wire).
19) Access Central Timer Module (CTM). CTM is located behind\
right kick panel. Remove connector cover. Do not disconnect connector.
Connect a jumper between ground and backprobe CTM 18-pin connector C2
terminal No. 10 (Light Green/Orange wire). If scan tool displays door
disarm switch state CLOSED, repair open left door disarm switch sense
circuit (Light Green/Orange wire). If scan tool does not display door
disarm switch state CLOSED, replace CTM.
20) Using scan tool, monitor door disarm switch state.
Disconnect right door disarm switch. Connect jumper wire between right
door disarm switch connector terminals. If scan tool displays door
disarm switch state CLOSED, replace right door disarm switch. If scan
tool does not display door disarm switch state CLOSED, go to next
step.
21) Disconnect jumper wire. Connect jumper wire between
ground and right door disarm switch connector Light Green/Orange wire.
If scan tool displays door disarm switch state CLOSED, go to next
step. If scan tool does not display door disarm switch state CLOSED,
repair open right door disarm switch ground circuit (Black/Light Green
wire).
22) Access Central Timer Module (CTM). CTM is located behind\
right kick panel. Remove connector cover. Do not disconnect connector.
Connect a jumper between ground and backprobe CTM 18-pin connector C2
terminal No. 10 (Light Green/Orange wire). If scan tool displays door
disarm switch state CLOSED, repair open right door disarm switch sense
circuit (Light Green/Orange wire). If scan tool does not display door

disarm switch state CLOSED, replace CTM.
23) Turn ignition switch to START position. If horn does not
sound, go to next step. If horn sounds, go to step 24).
24) Locate Central Timer Module (CTM). CTM is located behind\
right kick panel. Disconnect CTM 14-pin connector C1. Using an
external voltmeter, measure voltage between ground and CTM 14-pin
connector C1 terminal No. 8 (Dark Blue/White wire). If voltage is more\
than 10 volts, replace CTM. If voltage is 10 volts or less, repair
open Dark Blue/White wire between CTM and RUN-ACC fuse in junction
block.
WINDSHIELD WIPER SYSTEM
WIPER PARK SWITCH FAILURE
NOTE: For connector terminal identification and wiring diagrams,
see BODY CONTROL COMPUTER - INTRODUCTION article. Perform
VERIFICATION TEST VER-1A after each repair.
CAUTION: Always turn ignition switch to OFF position prior to
disconnecting or connecting any module connector.
NOTE: It takes 8 seconds for wiper park switch failure DTC to set.
1) Using scan tool, clear DTCs. See appropriate SELF-
DIAGNOSTICS article. Operate wipers in low speed, then intermittent
mode. Reread DTCs. If WIPER PARK SWITCH FAILURE is displayed, go to
next step. If WIPER PARK SWITCH FAILURE is not displayed, system is
currently functioning properly.
2) Gain access to wiper motor connector. Using an external
voltmeter, measure voltage between ground and wiper motor terminal No.
2 (Dark Green wire). If voltage is more than 9 volts, go to next step.\
If voltage is 9 volts or less, replace wiper motor.
3) Locate Central Timer Module (CTM). CTM is located under
left side of instrument panel. Using an external voltmeter, measure
voltage between ground and backprobe of CTM 14-pin Green connector C1
terminal No. 11 (Dark Green wire). If voltage is 9 volts or less,
replace CTM. If voltage is more than 9 volts, repair short to voltage
in Dark Green wire between CTM and wiper relay or wiper motor.
INTERMITTENT WIPERS INOPERATIVE
NOTE: For connector terminal identification and wiring diagrams,
see BODY CONTROL COMPUTER - INTRODUCTION article. Perform
VERIFICATION TEST VER-1A after each repair.
CAUTION: Always turn ignition switch to OFF position prior to
disconnecting or connecting any module connector.
1) Using scan tool select CENTRAL TIMER MODULE. If scan tool
displays NO RESPONSE, go to appropriate VEHICLE COMMUNICATIONS
article. If scan tool displays any CCD bus failure message, go to
SYMPTOM IDENTIFICATION. If scan tool does not display NO RESPONSE or
any CCD bus failure message, go to next step.
2) If problem is wipers parking in wrong position, go to next
step. If problem is not wipers parking in wrong position, go to step
5).
3) Gain access to wiper motor connector. Turn wipers on to
low speed. Using an external voltmeter, measure voltage between ground
and wiper motor switch terminal No. 2 (Dark Green wire). If voltage
does not cycle between zero and 12 volts, replace wiper motor. If
voltage cycles between zero and 12 volts, go to next step.

4) Locate Central Timer Module (CTM). CTM is located under
left side of instrument panel. Using an external voltmeter, measure
voltage between ground and backprobe of CTM 14-pin Green connector C1
terminal No. 11 (Dark Green wire). Wipers should be operating at low
speed. If voltage does not cycle between zero and 12 volts, repair
open Dark Green wire between CTM and wiper relay or wiper motor. If
voltage cycles between zero and 10 volts, replace CTM.
5) Using scan tool, monitor intermittent wiper voltage level.
Rotate wiper switch from low intermittent to high intermittent level.
If voltage changes from approximately 2.5 to 12 volts, replace CTM. If
voltage does not change from approximately 2.5 to 12 volts, go to next
step.
6) Disconnect 24-pin multifunction switch connector. Using an
external ohmmeter, measure resistance of White/Dark Blue wire between
multifunction switch connector terminal No. 1 and CTM 14-pin Green
connector C1 terminal No. 12. if resistance is less than 5 ohms,
replace multifunction switch. If resistance is 5 ohms or more, repair
open White/Dark Blue wire between multifunction switch and CTM.
NO WIPER ACTUATION AFTER WASH BUTTON PUSHED
NOTE: For connector terminal identification and wiring diagrams,
see BODY CONTROL COMPUTER - INTRODUCTION article. Perform
VERIFICATION TEST VER-1A after each repair.
CAUTION: Always turn ignition switch to OFF position prior to
disconnecting or connecting any module connector.
1) Using scan tool select Central Timer Module (CTM). If sca\
n
tool displays NO RESPONSE, go to appropriate VEHICLE COMMUNICATIONS
article. If scan tool displays any CCD bus failure message, go to
SYMPTOM IDENTIFICATION. If scan tool does not display NO RESPONSE or
any CCD bus failure message, go to next step.
2) Turn ignition on. If washer system works, go to next step.
If washer system does not work, see appropriate WIPER/WASHER SYSTEMS
article.
3) Using scan tool, actuate washer. If washer pump sense
displays ON, replace CTM. If washer pump sense does not display ON,
repair open Brown wire between CTM 14-pin connector C1 terminal No. 10
and multifunction switch.
WIPER SPEED SENSITIVE FEATURE INOPERATIVE
NOTE: For connector terminal identification and wiring diagrams,
see BODY CONTROL COMPUTER - INTRODUCTION article. Perform
VERIFICATION TEST VER-1A after each repair.
CAUTION: Always turn ignition switch to OFF position prior to
disconnecting or connecting any module connector.
1) Using scan tool select Central timer module (CTM). If sca\
n
tool display is not blank or have a CCD bus failure message, go to
next step. If scan tool display is blank or has a CCD bus failure
message, see appropriate VEHICLE COMMUNICATIONS article.
2) Using scan tool, select Powertrain Control Module (PCM).
If scan tool display is not blank or have a CCD bus failure message,
go to next step. If scan tool display is blank or has a CCD bus
failure message, see appropriate VEHICLE COMMUNICATIONS article.
3) Raise and support vehicle. Turn wipers on to lowest
intermittent position. Time interval between wipes. Spin rear wheels
to more than 15 MPH. If interval between wipes decreased to
approximately 18 seconds, system is currently functioning properly. If
interval between wipes did not decrease to approximately 18 seconds,

replace CTM.
VERIFICATION TEST VER-1A
BODY VERIFICATION TEST
1) Reconnect all previously disconnected components and
connectors. Turn ignition on. If entry module was replaced, program
all RKE transmitters and program other options as necessary.
2) Ensure ignition is on. Erase all DTCs using scan tool.
Turn ignition off and wait 5 seconds. Turn ignition on and fully
operate system that was malfunctioning.
3) If system is not operating properly, go to SYMPTOM
IDENTIFICATION. If system is operating correctly and customer's
complaint cannot be duplicated, repair is complete.


* B RAK E S YSTE M U NIF O RM IN SPEC TIO N G UID ELIN ES *

1 999 D odge P ic ku p R 1500
GENERAL INFORMATION
Brake Systems - Motorist Assurance Program
Standards For Automotive Repair
All Makes & Models
CONTENTS
OVERVIEW OF MOTORIST ASSURANCE PROGRAM
OVERVIEW OF SERVICE REQUIREMENTS AND SUGGESTIONS
ACCELEROMETERS (G SENSOR OR LATERAL)
ACCUMULATORS
ANCHOR PINS
ANTI-LOCK BRAKE SYSTEMS
BACKING PLATES
BRAKE FLUID
BRAKE FRICTION MATERIAL
BRAKE PADS
BRAKE PEDALS
BRAKE SHOES
BRAKE SHOE HARDWARE
BRAKE STOPLIGHT SWITCHES
BULB SOCKETS
BULBS AND LEDS
CALIPER HARDWARE
CALIPERS
CONTROLLERS
DIGITAL RATIO AXLE CONTROLLERS AND BUFFERS (DRAC AND DRAB)
DISABLE SWITCHES
DRUMS
ELECTRICAL PUMPS AND MOTORS
ELECTRONIC CONTROLLERS
FLUID
FLUID LEVEL SENSOR SWITCHES
FOUR WHEEL DRIVE SWITCHES
FRICTION MATERIAL
G SENSORS
HOSES
HYDRAULIC MODULATORS
HYDRO-BOOSTERS
HYDRO-ELECTRIC BOOSTERS (POWERMASTER)
IGNITION DISABLE SWITCHES
LATERAL ACCELERATION SWITCHES
LEDS
LENSES
MASTER CYLINDERS
MODULATORS
MOTORS
PARKING BRAKE SWITCHES
PARKING BRAKE SYSTEMS
PADS
PEDAL TRAVEL SWITCHES
PEDALS
POWERMASTER
PUMPS
PRESSURE DIFFERENTIAL SWITCHES
PRESSURE SWITCHES
RELAYS
ROTORS
SELF-ADJUSTING SYSTEMS

SHOE HARDWARE
SHOES
SOCKETS
SPEED SENSORS (ELECTRONIC WHEEL AND VEHICLE)
STEEL BRAKE LINES
STOPLIGHT SWITCHES
SWITCHES
TIRES
TOOTHED RINGS (TONE WHEEL)
VACUUM BOOSTERS
VACUUM HOSES
VALVES
WHEEL ATTACHING HARDWARE
WHEEL BEARINGS, RACES AND SEALS
WHEEL CYLINDERS
WIRING HARNESSES
INTRODUCTION TO MOTORIST ASSURANCE PROGRAM (MAP)
OVERVIEW OF MOTORIST ASSURANCE PROGRAM
The Motorist Assurance Program is the consumer outreach
effort of the Automotive Maintenance and Repair Association, Inc.
(AMRA). Participation in the Motorist Assurance Program is drawn from
retailers, suppliers, independent repair facilities, vehicle
manufacturers and industry associations.
Our organization's mission is to strengthen the relationship
between the consumer and the auto repair industry. We produce
materials that give motorists the information and encouragement to
take greater responsibility for their vehicles-through proper,
manufacturer-recommended, maintenance. We encourage participating
service and repair shops (including franchisees and dealers) to adopt:\
1) a Pledge of Assurance to their Customers and
2) the Motorist Assurance Program Standards of Service.
All participating service providers have agreed to subscribe
to this Pledge and to adhere to the promulgated Standards of Service
demonstrating to their customers that they are serious about customer
satisfaction.
These Standards of Service require that an inspection of the
vehicle's (problem) system be made and the results communicated to the\
customer according to industry standards. Given that the industry did
not have such standards, the Motorist Assurance Program successfully
promulgated industry inspection communication standards in 1994-95 for
the following systems: Exhaust, Brakes, ABS, Steering and Suspension,
Engine Maintenance and Performance, HVAC, and Electrical Systems.
Further, revisions to all of these inspection communication standards
are continually re-published. In addition to these, standards for
Drive Train and Transmissions have recently been promulgated.
Participating shops utilize these Uniform Inspection & Communication
Standards as part of the inspection process and for communicating
their findings to their customers.
The Motorist Assurance Program continues to work
cooperatively and proactively with government agencies and consumer
groups toward solutions that both benefit the customer and are
mutually acceptable to both regulators and industry. We maintain the
belief that industry must retain control over how we conduct our
business, and we must be viewed as part of the solution and not part
of the problem. Meetings with state and other government officials
(and their representatives), concerned with auto repair and/or
consumer protection, are conducted. Feedback from these sessions is
brought back to the association, and the program adjusted as needed.
To assure auto repair customers recourse if they were not