FORD E SERIES 2013 4.G Owners Manual

Phone Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
phone to SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Try deleting your device from
SYNC, deleting SYNC from your
device and trying again.
•Check the security and auto
accept/prompt always settings
relative to the SYNC Bluetooth
connection on your phone.
•Update your device’s software
firmware.
•Turn off the Auto phonebook
download setting.
Text messaging is
not working on
SYNC.•Thisisa
phone-dependent
feature, OR
•Possible phone
malfunction.•Go to the website to review
your phone’s compatibility.
•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
SYNC351
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USB/Media Issues
Issue Possible
Cause(s)Possible Solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
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Vehicle Health Report/Services
(Traffic, Directions and Information) Issues
Issue Possible
Cause(s)Possible Solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use it.
•Make sure that your VIN is
correctly listed in your account.
I am unable to
retrieve the report
on the website, or
I receive a system
error.The preferred
dealer information
did not load
correctly.When you register your account,
you must list a preferred dealer. If
one is already listed, try selecting
another dealer and logging out.
Log back in and change it back to
your preferred dealer and retrieve
the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone may
not be activated
on the website.•Update your mobile number in
your account on the website.
•Make sure you have full signal
strength and that yourBluetooth
volume level has been turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when I
tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same one
that is registered on your
SyncMyRide account.
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Voice Command Issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what
I am saying.•You may be
using the wrong
voice commands,
OR
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective sections.
•Be aware that SYNC’s
microphone is either in your
rear view mirror or in the
headliner just above the
windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•The system
may not be
reading the name
the same way you
are saying it.•Review the media voice
commands at the beginning of
the media section.
•Say the song or artist exactly
as listed. If you say, “Play Artist
Prince”, the system does not
play music by Prince and the
Revolution or Prince and the
New Power Generation.
•Make sure you are saying the
complete title, such as
“California remix featuring
Jennifer Nettles”.
•If the songs are saved in all
CAPS, you have to spell them.
LOLA requires you to say, “Play
L-O-L-A”.
•Do not use special characters
in the title as the system does
not recognize them.
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Voice Command Issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands,
OR
•You may not be
saying the name
exactly as it is
saved, OR
•Contacts in
your phonebook
may be very short
and similar, or
they may contain
special
characters, OR
•Your
phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of
the phone section.
•Make sure you are saying the
contacts exactly as listed. For
example, if a contact is saved as
Joe Wilson, say “Call Joe
Wilson”.
•The system works better if
you list full names, such as “Joe
Wilson” rather than “Joe”.
•Do not use special characters
such as 123 or ICE, as the
system does not recognize them.
•If contacts are saved in CAPS,
you have to spell them. JAKE
requires you to say, “Call
J-A-K-E”.
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NAVIGATION CONTROLS
WARNING:Driving while distracted can result in loss of vehicle
control, accident and injury. Ford strongly recommends that
drivers use extreme caution when using any device or feature that may
take their focus off the road. Your primary responsibility is the safe
operation of the vehicle. We recommend against the use of any
handheld device while driving, encourage the use of voice-operated
systems when possible and that you become aware of applicable state
and local laws that may affect use of electronic devices while driving.
After the system initializes, the screen is divided into two sections:
•Status bars:This is the top and bottom portion of the screen that
displays the clock or date and useful information, depending on the
current mode.
•Display area:The touchscreen changes depending on current
system operation. Buttons are displayed in this area depending on the
current screen for you to make choices.
Note:Some features, such as SIRIUS satellite radio, may not be available
in your location. Check with your authorized dealer.
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A.Memory presets:In radio and satellite radio mode, press to access
your saved preset stations or channels.
To save a station or channel, tune to the desired station or channel, then
press and hold a preset button. The sound momentarily mutes, then
returns when the preset is saved.
B.CD/DVD slot:Insert a CD or DVD, label side up.
C.Eject:Eject a CD or DVD from the system.
D.TUNE/RPT:
•In radio or satellite radio mode, turn to advance in individual
increments up or down the frequency band to the desired station.
•In MP3 mode, turn to advance to the next or previous folder.
•In navigation mode, hear the last spoken navigation guidance prompt.
E.MAP:
•Press to access the navigation map.
•Press while the map display is active to center the map on the
current vehicle position. Press while the map display and route are
active to see the different map guidance views.
F.DEST:
•Press to access the navigation destination entry menu.
•Press while the navigation destination entry menu is active to show
additional destination entry techniques.
G.N AV:
•Press to access the navigation menu.
•Press while the navigation menu is active to see the navigation menu
tabs.
H.I (Information):Access features such as Where am I?, SIRIUS
Travel Link™, Calendar, System Info and Help.
I.PHONE:Access the SYNC phone menu.
J.DISP:Select a display mode: On, Status Bar Only, and Off.
K.SEEK:
•In radio and satellite radio mode, press the arrow buttons to find
previous or next available stations or channels within the currently
selected Category or Genre.
•In CD/DVD mode, press the arrow buttons to select the previous or
next track or chapter.
L.MENU:
•Press to access the system menu.
•Press while the system menu is active to see the menu tabs of
Display, Clock, Feedback Settings, System Settings and Valet Mode.
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M.SOUND:
•Access the sound menu.
•Press while the sound menu is active to see the menu tabs of
Bass/Treble, Balance/Fade, SCV (Speed Compensated Volume), DSP
(Digital Signal Processing) and Visualizer.
N.MEDIA:
•Press to access the media menu.
•Press while the media menu is active to see the available sources of
CD/DVD, Jukebox and User Device.
O.RADIO:
•Press to access the radio menu.
•Press while the radio menu is active to see the available sources of
AM, FM1, FM2, SAT1, SAT2, and SAT3 (satellite radio).
P.VOL/PUSH:Turn to adjust the volume. Press and hold to turn the
system on and off.
Note:If a navigation route is active when the navigation system is
turned off, the route is resumed when the system is turned on again.
DISPLAY MODE
You can choose to turn your screen on or off and also if you would like
to view the status bars on the top and bottom of the screen. Press DISP
to see the options.
Display Mode Voice Commands
The following voice commands are available in display mode. If
you are not in display mode, press the voice button on the
steering wheel. When prompted, say “Display mode” and then
any of the following commands.
Display mode voice commands
“Display on”
“Display off”
“Status bar”
“Brighter”
“Dimmer”
“Day”
“Night”
“Auto”
“Help”
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STATUS BARS
The top status bar shows the
current mode, exterior temperature,
time and display icons if you have
enabled Bluetooth or other options.
The bottom status bar shows the
Home icon and may also show the
Artist and Title of the currently
playing CD, Artist and Title for
Jukebox and radio.
Customizing Your Home Screen
Depending on your vehicle’s option package and software, your screens
may vary in appearance from the screens shown in this section. Your
features may also be limited depending on your market. Check with your
authorized dealer for availability.
Press the house icon to access the home screen. Here you can:
•Save or view pictures.
•View your current audio settings.
•Display the audio visualizer.
You can split the screen in to two or three different sections, or you can
choose to have one main view.
•The left side displays an uploaded photo or the map screen.
•The right side can also display the uploaded photo. The upper right
panel only displays the current audio settings. The lower right panel
displays the vehicle’s visualizer.
Loading Photos
Note:The system is not compatible with discs written in Packet Write
mode.
Note:Only the photograph(s) which meets these conditions are displayed.
Your system allows you to save and view up to 32 photos. The photo
display has the following limitations:
•The file must be 1.5MB or smaller.
•The file extension must be JPE, JPG or JPEG.
•The file path must be 255 characters or fewer.
•Up to 256 files or folders can be displayed in one folder.
•
The CD or DVD must be ISO 9660 format, UDF format is not supported.
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To load photos:
1. Touch the left side of the home screen.
2. Select Add. When the disclaimer appears asking to confirm the
supported photo formats, press OK.
3. Insert a CD-ROM which contains your photos.
4. Press OK. The photos are listed on the right half of the screen.
5. Select either Add or Add All. The photos are now saved to the hard
drive.
Editing and Deleting Photos
To edit photos, go to the home screen, then:
1. Touch the current photo on the home screen.
2. Select the Edit button.
3. Adjust the photo by zooming in or out, moving right, left, up or down
and also rotating left or right.
Note:Press the Reset button to return to the original image.
To delete a photo, select the Delete button.
To delete all photos:
1. Press the Menu hard button.
2. Select the System Settings tab on the touchscreen.
3. Press the View button for Delete Stored Items.
4. Select Saved photos.
Using the Touch-sensitive Controls on Your System
To turn a feature on and off, just touch the graphic with your finger. To
get the best performance from the touch-sensitive controls:
•Do not press hard on the controls. They are sensitive to light touch.
•Use your bare finger to touch the center of a touch-control graphic.
Touching off-center of the graphic may cause a nearby control to turn
on or off.
•Make sure your hands are clean and dry.
•Since the touchscreen operates based on the touch of a finger, you
may have trouble using it if you are wearing gloves.
•Metal and other conductive material should be kept away from the
surface of the touchscreen as this may cause electronic interference
(i.e., control activation).
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