service schedule FORD E SERIES 2019 User Guide

Less Cost to Properly Maintain YourVehicle
Ford Protect extended service plan alsooffers a Premium Maintenance Plan thatcovers all scheduled maintenance, andselected wear items. The coverage isprepaid, so you never have to worry aboutthe cost of your vehicle’s maintenance.
Covered maintenance includes:
•Windshield wiper blades.
•Spark plugs.
•The clutch disc (if equipped).
•Brake pads and linings.
•Shock absorbers.
•Struts.
•Engine Belts.
•Engine coolant hoses, clamps ando-rings.
•Diesel exhaust fluid replenishment (ifequipped).
•Cabin air filter replacement every20,000 mi (32,000 km) (electricvehicles only).
Interest Free Finance Options
Just a 10% down payment will provide youwith an affordable, no interest, no feepayment program allowing you all thesecurity and benefits Ford Protectextended service plan has to offer whilepaying over time. You are pre-approvedwith no credit check or hassles. To learnmore, call our Ford Protect extendedservice plan specialists at 800-367-3377.
Ford Protect Extended Service PlanP.O. Box 321067Detroit, MI 48232
Ford Protect Extended ServicePlan (CANADA ONLY)
You can get more protection for yourvehicle by purchasing a Ford Protectextended service plan. Ford Protectextended service plan is the only servicecontract backed by Ford Motor Companyof Canada, Limited. Depending on the planyou purchase, Ford Protect extendedservice plan provides benefits such as:
•Rental reimbursement.
•Coverage for certain maintenance andwear items.
•Protection against repair costs afteryour New Vehicle Limited WarrantyCoverage expires.
•Roadside Assistance benefits.
There are several Ford Protect extendedservice plans available in various time,distance and deductible combinations.Each plan is tailored to fit your own drivingneeds, including reimbursement for towingand rental. When you purchase FordProtect extended service plan, you receiveadded peace-of-mind protectionthroughout Canada, the United States andMexico, provided by a network ofparticipating authorized Ford MotorCompany dealers.
Note:Repairs performed outside ofCanada, the United States and Mexico arenot eligible for Ford Protect extendedservice plan coverage.
This information is subject to change. Formore information; visit your local Ford ofCanada dealer or www.ford.ca to find theFord Protect extended service plan that isright for you.
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Ford Protect

GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenanceschedule helps protect against major repairexpenses resulting from neglect orinadequate maintenance and may help toincrease the value of your vehicle whenyou sell or trade it. Keep all receipts forcompleted maintenance with your vehicle.
We have established regular maintenanceintervals for your vehicle based uponrigorous testing. It is important that youhave your vehicle serviced at the propertimes. These intervals serve two purposes;one is to maintain the reliability of yourvehicle and the second is to keep your costof owning your vehicle down.
It is your responsibility to have allscheduled maintenance performed and tomake sure that the materials used meetthe specifications identified in this owner'smanual. See Capacities andSpecifications (page 198).
Failure to perform scheduled maintenanceinvalidates warranty coverage on partsaffected by the lack of maintenance.
Why Maintain Your Vehicle at YourDealership?
Factory-trained Technicians
Service technicians participate in extensivefactory-sponsored certification training tohelp them become experts on theoperation of your vehicle. Ask yourdealership about the training andcertification their technicians havereceived.
Genuine Ford and MotorcraftReplacement Parts
Dealerships stock Ford, Motorcraft andFord-authorized branded re-manufacturedreplacement parts. These parts meet orexceed our specifications. Parts installedat your dealership carry a nationwide24-month or unlimited mile (kilometer)parts and labor limited warranty.
If you do not use Ford authorized parts theymay not meet our specifications anddepending on the part, it could affectemissions compliance.
Convenience
Many dealerships have extended eveningand Saturday hours to make your servicevisit more convenient and they offer onestop shopping. They can perform anyservices that are required on your vehicle,from general maintenance to collisionrepairs.
Note:Not all dealers have extended hoursor body shops. Please contact your dealerfor details.
Protecting Your Investment
Maintenance is an investment that paysdividends in the form of improvedreliability, durability and resale value. Tomaintain the proper performance of yourvehicle and its emission control systems,make sure you have scheduledmaintenance performed at the designatedintervals.
Your vehicle is very sophisticated and builtwith multiple, complex, performancesystems. Every manufacturer developsthese systems using differentspecifications and performance features.That is why it is important to rely upon yourdealership to properly diagnose and repairyour vehicle.
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Scheduled Maintenance

Ford Motor Company has recommendedmaintenance intervals for various partsand component systems based uponengineering testing. Ford Motor Companyrelies upon this testing to determine themost appropriate mileage for replacementof oils and fluids to protect your vehicle atthe lowest overall cost to you andrecommends against maintenanceschedules that deviate from the scheduledmaintenance information.
We strongly recommend the use of onlygenuine Ford, Motorcraft orFord-authorized re-manufacturedreplacement parts engineered for yourvehicle.
Additives and Chemicals
This owner's manual and the FordWorkshop Manual list the recommendedadditives and chemicals for your vehicle.We do not recommend using chemicals oradditives not approved by us as part ofyour vehicle’s normal maintenance. Pleaseconsult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is anormal operating characteristic and, byitself, does not necessarily indicate aconcern or that the fluid needs to bechanged. However, a qualified expert, suchas the factory-trained technicians at yourdealership, should inspect discolored fluidsthat also show signs of overheating orforeign material contaminationimmediately.
Make sure to change your vehicle’s oils andfluids at the specified intervals or inconjunction with a repair. Flushing is aviable way to change fluid for many vehiclesub-systems during scheduledmaintenance. It is critical that systems areflushed only with new fluid that is the sameas that required to fill and operate thesystem or using a Ford-approved flushingchemical.
Owner Checks and Services
Make sure you perform the following basicmaintenance checks and inspections everymonth or at six-month intervals.
Check every month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure.
Windshield washer fluid level.
Check every six months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary.
Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
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Scheduled Maintenance

Be sure to ask your dealership serviceadvisor or technician about the multi-pointvehicle inspection. It is a comprehensiveway to perform a thorough inspection of
your vehicle. Your checklist gives youimmediate feedback on the overallcondition of your vehicle.
NORMAL SCHEDULED MAINTENANCE
Maintenance
Change engine oil and filter.
Every7,500 mi(12,000 km)
Rotate tires, inspect tire wear and measure tread depth.1
Inspect wheels and related components for abnormal noise, wear, loose-ness or drag.
Perform multi-point inspection that is recommended.
1 Vehicles with dual rear wheels should rotate the front wheels when specified; rear wheelsonly if unusual wear is noted.
Maintenance
Inspect automatic transmission fluid level. Consult dealer for requirements.
Every15,000 mi(24,000 km)
Inspect brake pads, rotors, hoses and parking brake.
Inspect engine cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect steering linkage, ball joints, suspension, tie-rod ends, driveshaftand U-joints.
Other Maintenance Items
Replace engine air filter.Every 30,000 mi(48,000 km)Torque rear axle U-bolts to specification.
Replace front wheel bearing grease and grease seal if non-sealed bearings are used.Every 60,000 mi(96,000 km)
Replace spark plugs.Every 97,500 mi(157,000 km)Replace rear axle fluid. See Special Operating ConditionsScheduled Maintenance (page 281).
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Scheduled Maintenance

SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in anyof the following conditions, you need toperform extra maintenance as indicated.If you operate your vehicle occasionallyunder any of these conditions, it is notnecessary to perform the extramaintenance. For specificrecommendations, see your dealershipservice advisor or technician.
Perform the services shown in thefollowing tables when specified or within3,000 mi (4,800 km) of the messageappearing in the information displayprompting you to change your oil.
•Example 1: The message comes on at28,751 mi (46,270 km). Perform the30,000 mi (48,000 km) automatictransmission fluid replacement.
•Example 2: The message has notcome on, but the odometer reads30,000 mi (48,000 km) (for example,the Intelligent Oil-Life Monitor wasreset at 25,000 mi (40,000 km)).Perform the engine air filterreplacement.
Towing a Trailer or Using a Car-top Carrier
Change engine oil and filter as indicated by the informationdisplay and perform services listed in the Normal Sched-uled Maintenance chart.
As required
Inspect U-joints.Inspect frequently, serviceas required
Replace rear axle fluid. See axle maintenance items underExceptions.Every 22,500 mi(36,000 km)
Change automatic transmission fluid.Every 30,000 mi(48,000 km)
Replace spark plugs.Every 60,000 mi(96,000 km)
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Scheduled Maintenance

Extensive Idling or Low-speed Driving for Long Distances, as in Heavy Commercial Use(Such as Delivery, Taxi, Patrol Car or Livery)
Change engine oil and filter as indicated by the informationdisplay and perform services listed in the Normal Sched-uled Maintenance chart.
As required
Replace engine air filter.Inspect frequently, serviceas required
Replace rear axle fluid. See axle maintenance items underExceptions.Every 22,500 mi(36,000 km)
Change automatic transmission fluid.Every 30,000 mi(48,000 km)
Replace spark plugs.Every 60,000 mi(96,000 km)
Operating in Dusty or Sandy Conditions (Such as Unpaved or Dusty Roads)
Replace engine air filter.Inspect frequently, serviceas required
Inspect the wheels and related components for abnormalnoise, wear, looseness or drag.Every 5,000 mi (8,000 km)
Rotate tires1, inspect tires for wear and measure treaddepth.
Change engine oil and filter.2Every 5,000 mi (8,000 km)or six monthsPerform multi-point inspection.
Change automatic transmission fluid.Every 30,000 mi(48,000 km)
1Vehicles equipped with dual rear wheels should rotate the front wheels when specified;rear wheels only if unusual wear is noted.2Reset your Intelligent Oil-Life Monitor after each engine oil and filter change. See OilChange Indicator Reset (page 144).
Exclusive Use of E85 (Flex Fuel Vehicles Only)
If ran exclusively on E85, fill the fuel tank with regularunleaded fuel.Every oil change
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Scheduled Maintenance

Exceptions
There are several exceptions to the NormalSchedule:
Axle(s) and transfer case (Four-wheeldrive vehicles) fluid changes or levelchecks are not required unless a leak issuspected or the assembly has beensubmerged in water. Contact an authorizeddealer for service.
California fuel filter replacement: If youregister your vehicle in California, theCalifornia Air Resources Board hasdetermined that the failure to perform thismaintenance item does not nullify theemission warranty or limit recall liabilitybefore the completion of your vehicle'suseful life. Ford Motor Company, however,urges you to have all recommendedmaintenance services performed at thespecified intervals and to record all vehicleservice.
Hot climate oil change intervals:Vehicles operating in the Middle East,North Africa, Sub-Saharan Africa orlocations with similar climates using anAmerican Petroleum Institute (API)Certified for Gasoline Engines (Certificationmark) oil of SM or SN quality, the normaloil change interval is 5,000 mi (8,000 km).
If the available API SM or SN oils are notavailable, then the oil change interval is3,000 mi (4,800 km).
Engine air filter replacement: The life ofthe engine air filter is dependent onexposure to dusty and dirty conditions.Vehicles operated in these conditionsrequire frequent inspection andreplacement of the engine air filter.
SCHEDULED MAINTENANCE
RECORD
After the scheduled maintenance servicesare performed, record the Repair Order #,Distance and Engine Hours in the boxesprovided.
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Scheduled MaintenanceE146852
Repair Order #:Distance:
Engine hours (optional): Multi-point inspection (recommended): Signature:
Dealer stamp

Reprogramming the Remote Control..........40Sounding the Panic Alarm.................................41Removing a Headlamp...............................157Repairing Minor Paint Damage...............165Replacement PartsRecommendation........................................12Collision Repairs....................................................12Scheduled Maintenance and MechanicalRepairs..................................................................12Warranty on Replacement Parts.....................12Replacing a Lost Key or RemoteControl..............................................................41Reporting Safety Defects (CanadaOnly)...............................................................129Reporting Safety Defects (U.S.Only)...............................................................129Roadside Assistance....................................119Vehicles Sold in Canada: Getting RoadsideAssistance........................................................120Vehicles Sold in the United States: GettingRoadside Assistance.....................................119Vehicles Sold in the United States: UsingRoadside Assistance.....................................119Roadside Emergencies................................119Running-InSee: Breaking-In...................................................116Running Out of Fuel......................................79Filling a Portable Fuel Container...................80
S
Safety Precautions.........................................77Satellite Radio................................................221Satellite Radio Electronic Serial Number(ESN).................................................................222Satellite Radio Reception Factors...............222SiriusXM Satellite Radio Service..................222Troubleshooting.................................................223Scheduled Maintenance Record...........283Scheduled Maintenance...........................276Seatbelt Extension.........................................31Seatbelt Height Adjustment.....................30Seatbelts............................................................27Principle of Operation.........................................27Seatbelt Warning Lamp and IndicatorChime..............................................................30Conditions of operation.....................................30Seats...................................................................69
Security..............................................................45Sitting in the Correct Position...................69Snow ChainsSee: Using Snow Chains..................................187Spare WheelSee: Changing a Road Wheel........................192Special Notices................................................12Fleet Telematics Modem....................................13FordPass Connect.................................................13New Vehicle Limited Warranty.........................12Notice to Owners of Pickup Trucks andUtility Type Vehicles........................................13On Board Diagnostics Data LinkConnector............................................................13Special Instructions..............................................12Using your Vehicle as an Ambulance.............13Special Operating Conditions ScheduledMaintenance...............................................281Exceptions............................................................283Speed ControlSee: Cruise Control..............................................96Starter SwitchSee: Ignition Switch.............................................74Starting a Gasoline Engine..........................74Failure to Start.......................................................75Guarding Against Exhaust Fumes..................75Important Ventilating Information.................75Stopping the Engine When Your Vehicle isMoving..................................................................75Stopping the Engine When Your Vehicle isStationary...........................................................75Starting and Stopping the Engine............74General Information............................................74Steering.............................................................98Steering Wheel................................................47Sun Visors.........................................................52Illuminated Vanity Mirror...................................52Supplementary Restraints System.........32Principle of Operation.........................................32Symbols Glossary.............................................5SYNC™ Applications andServices........................................................243911 Assist...............................................................243SYNC Services: Traffic, Directions &Information (TDI) (If Equipped, UnitedStates Only)....................................................247Vehicle Health Report (If Equipped, UnitedStates Only)....................................................245
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Index