CD player FORD ESCAPE 2014 3.G Quick Reference Guide
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Why Do I Need a SYNC Owner Account?
A	SYNC	owner	account	is	required	for	Vehicle	Health	Report	
activation and the ability to view your reports online. You’ll 
also be able to take advantage of all of SYNC’s Services and 
personalization features, such as saving your Favorites and 
Points of Interest. You’ll receive the latest software updates 
that add new places, directions and information; and if you 
have questions, you’ll get free customer support.
Note: Your SYNC system may offer advanced features such as 
SYNC Services and Vehicle Health Reports. Visit the website 
or call the toll-free number for more information. See the 
inside front cover of this guide for details.
Using My Phone with SYNC
Note: You must download your phone book to make phone 
calls with voice commands by name.
Making a Phone Call
Use SYNC to make a phone call to anyone in your phone 
book by pulling the voice button 
 . When prompted, say a 
voice command.
For	example, 	you	could	say	“Call Jake Smith at home”. When 
the system confirms the number, say “Dial” again to initiate 
the call. 
Note: You can also make phone calls by pulling the voice 
button 
 . When prompted, say the voice command “Dial”, 
then verbally say the phone number. Answering Incoming Calls 
Whenever you have an incoming call, you will be able  
to see the name and number of the person calling in  
your display. Press the phone button 
 to answer an 
incoming call. You can hang up at any time by pressing  
the phone button 
.
Do Not Disturb Mode 
This	feature	blocks	incoming	calls	and	text	messages	and	
saves them for later. You still have access to outgoing calls 
when this feature is active. Say the voice command “Do not 
disturb on” to enable and “Do not disturb off” to disable.
Using SYNC to Access Digital Media
Plug in your USB media devices such as phones and MP3 
players, and use SYNC to play all of your favorite music.
Using Voice Commands to Play Music
1.   Plug your media player into your USB port. 
2.  Pull the voice button 
. When prompted, say “USB”,  
then follow-up saying a voice command.
Getting Started with 
Your SYNC System 
SYNC is a hands-free, voice 
recognition system used for 
entertainment, information  
and communication.  
SYNC. Say the Word. 
Before You Get Started
1.   Set up your owner account 
at SyncMyRide.com (U.S.) or 
SyncMyRide.ca (Canada). Register by 
following the on-screen instructions. 
After registering, you can see what 
available services you are eligible for.
2.  SYNC uses a wireless connection 
called 
 Bluetooth® to communicate 
with your phone. Turn Bluetooth 
mode on in your phone’s menu 
options. This lets your phone find 
SYNC. If you need more details on 
setting up your phone with SYNC, 
visit SyncMyRide.com (U.S.) or 
SyncMyRide.ca (Canada), or your 
phone manufacturer’s website.
Pairing Your Phone with SYNC
In order to use many of the features of 
SYNC, such as making a phone call, 
receiving	a	text	or	using	SYNC	Services*, 	
you must first pair and connect your 
phone with SYNC.
To Pair Your Phone for the First Time
1.   Make sure that your vehicle is in  
P (Park), your ignition and radio 
are on, and your cellular phone is in 
the proper mode. See your phone’s 
manual, if necessary.
2.  Press the phone button. When the 
display indicates No Phone Found, 
press OK. 
3.  When  Find SYNC appears in the 
display, press OK. 
Note:  If you are prompted to enter a 
PIN on your cellular phone, it does not 
support Secure Simple Pairing. To pair, 
enter the PIN displayed on the SYNC 
touchscreen, then skip Steps 4 and 5.
4.  When prompted on your phone’s 
display, confirm that the PIN provided 
by SYNC matches the PIN displayed 
on your cellular phone.  5.
 When prompted on SYNC, confirm 
that the PIN provided by SYNC 
matches the PIN that your cellular 
phone displayed. 
6.  The display indicates when the 
pairing is successful.
Note: The system may prompt you  
to set your phone as primary/favorite 
(the primary phone will receive 
messages and voice mails); download 
your phone book (this is required to use 
the full set of voice commands); and 
turn on 911 Assist
®.
Tips
	 • 	 		   Make sure that you accept SYNC’s 
request to access your phone.
	 • 	 		To pair subsequent phones, please 
refer to Pairing Subsequent Phones 
in the SYNC chapter of your  
Owner’s Manual.
	 • 	 		   If you are experiencing pairing 
problems, try performing a clean 
pairing by deleting your services 
from SYNC and deleting the SYNC 
connection from your phone, and 
then repeat the process.
SYNC®