FORD ESCAPE 2016 3.G Owners Manual

THE BETTER BUSINESS
BUREAU (BBB) AUTO LINE
PROGRAM (U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not reached
during mediation or you do not want to
participate in mediation, and if your claim
is eligible, you may participate in the
arbitration process. An arbitration hearing
will be scheduled so that you can present
your case in an informal setting before an
impartial person. The arbitrator will
consider the testimony provided and make
a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you have
already taken to try to resolve them. A
Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
You can get more information by
calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
3033 Wilson Boulevard, Suite 600
Arlington, Virginia 22201
BBB AUTO LINE applications can also be
requested by calling the Ford Motor
Company Customer Relationship Center
at 1-800-392-3673.
Note:
Ford Motor Company reserves the
right to change eligibility limitations, modify
procedures, or to discontinue this process
at any time without notice and without
obligation.
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
For vehicles delivered to authorized
Canadian dealers. In those cases where
you continue to feel that the efforts by Ford
of Canada and the authorized dealer to
resolve a factory-related vehicle service
concern have been unsatisfactory, Ford of
Canada participates in an impartial third
party mediation/arbitration program
administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straight forward
and relatively speedy alternative to resolve
a disagreement when all other efforts to
produce a settlement have failed. This
procedure is without cost to you and is
designed to eliminate the need for lengthy
and expensive legal proceedings.
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In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States. If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: expcac@ford.com
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: prcac@ford.com
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Ford: 80004443673
Lincoln: 80004441067
If calling from the UAE: 80004441066
If calling from the Kingdom of Saudi
Arabia:
8008443673
If calling from Kuwait: 22280384
FAX: +971 4 3327266
Email: menacac@ford.com
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing
expcac@ford.com.
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership ’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service Or to order a free publication catalog, call
toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
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If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform Transport Canada.Transport Canada Contact Information
http://www.tc.gc.ca/eng/roadsafety/menu.htm
Website
1–800–333–0510
Phone
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FUSE SPECIFICATION CHART
Pre-Fuse Box
The pre-fuse box is in the engine
compartment attached to the positive
battery post. This box contains several high
current fuses. If you need to replace one
of these high current fuses, see an
authorized dealer.
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high current fuses. WARNINGS
To reduce risk of electrical shock,
always replace the cover to the
power distribution box before
reconnecting the battery or refilling fluid
reservoirs. The power distribution box is in the engine
compartment. It has high-current fuses
that protect your vehicle's main electrical
systems from overloads.
You will need to reset some features if you
disconnect and reconnect the battery. See
Changing the 12V Battery (page 222).
Lift the release lever at the rear of the cover
to remove it.
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Protected components
Fuse amp rating
Fuse or relay number
Anti-lock brake system and electronic
stability program pump.
50A**
F7
Electronic stability program valve.
30A**
F8
Not used.
—
F9
Heater blower motor.
40A**
F10
Not used.
—
F11
Powertrain control module relay.
30A**
F12
Starter relay.
30A**
F13
Rear power window (without door control
unit).
25A**
F14
Front cigar lighter or power outlet.
20A**
F15
Front power window (without door control
unit).
25A**
F16
Rear power outlet.
20A**
F17
Center power outlet.
20A**
F18
Anti-lock brake system and electronic
stability program 15 feed.
5A*
F19
Horn.
15A*
F20
Stop light switch.
5A*
F21
Battery monitor system.
15A*
F22
Relay coils.
5A*
F23
Light switch module.
5A*
F24
Power exterior mirror (without door control
unit).
10A*
F25
Keep-alive power
5A*
F26
Air conditioner clutch.
15A*
F27
Vehicle power - fuel injector (2.5L engine).
10A*
F28
Rear window defroster.
25A*
F29
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Protected components
Fuse amp rating
Fuse or relay number
Heated mirror (less door control unit).
15A*
F30
Heated wiper park.
Not used.
—
F31
Vehicle power.
15A*
F32
Vehicle power 2.
10A*
F33
Vehicle power 3.
10A*
F34
Vehicle power 4.
15A*
F35
Active grill shutters.
5A*
F36
Occupant classification sensor.
10A*
F37
Passenger airbag deactivation indicator.
Engine control module and transmission
control module ignition feed.
5A*
F38
Heated driver seat.
20A*
F39
Electronic power assist steering 15 feed.
5A*
F40
Body control module 15 feed.
20A*
F41
Rear wiper.
15A*
F42
Headlamp control module supply.
15A*
F43
Daytime running light.
Front fog daytime running lamps.
15A*
F44
Heated passenger seat.
20A*
F45
Smart wiper motor modules.
40A**
F46
Heated mirror (less door control unit).
5A*
F47
Heated wiper park relay feed.
Keypad.
5A*
F48
Not used.
—
R1
Horn.
Micro relay
R2
Heated mirror relay (less door control unit).
Micro relay
R3
Heated wiper park relay.
Front fog daytime running lamps.
Micro relay
R4
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Protected components
Fuse amp rating
Fuse or relay number
Not used.
—
R5
Not used.
—
R6
Not used.
—
R7
Delayed accessory relay.
Power relay
R8
Not used.
—
R9
Starter relay.
Mini relay
R10
Air conditioner clutch.
Micro relay
R11
Cooling fan.
Power relay
R12
Heater blower.
Mini relay
R13
Engine control relay.
Mini relay
R14
Heated rear window.
Power relay
R15
Ignition 15.
Power relay
R16
*Mini fuses **Cartridge fuses
Passenger Compartment Fuse
Panel
The fuse panel is on the right side below
the glove box.
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Protected components
Fuse amp rating
Fuse or relay number
Fuel pump supply, Air mass meter.
20A
F56
Not used.
—
F57
Not used (spare).
5A
F58
Passive anti-theft transceiver.
5A
F59
Interior light.
10A
F60
Driver door switch pack.
Glove box light.
Overhead console switch bank.
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Protected components
Fuse amp rating
Fuse or relay number
Cigar lighter.
20A
F61
Power point.
Rain sensor module.
5A
F62
Auto-dimming mirror.
Not used (spare).
10A
F63
Not used.
—
F64
Liftgate release.
10A
F65
Driver door unlock.
20A
F66
SYNC.
7.5A
F67
Multifunction display.
Global positioning system module.
Not used.
—
F68
Instrument cluster.
5A
F69
Central lock and unlock supply.
20A
F70
Heating control head (manual air condi-
tioner).
7.5A
F71
Dual electronic automatic temperature
control.
Steering wheel module.
7.5A
F72
Data link connector.
7.5A
F73
High beam headlamp supply.
15A
F74
Fog lamp.
15A
F75
Reversing lamp.
10A
F76
Washer pump.
20A
F77
Ignition switch.
5A
F78
Start button.
Radio.
15A
F79
Navigation DVD player.
Touch screen.
Hazard light switch.
Door lock switch.
Moonroof supply.
20A
F80
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