bluetooth FORD ESCAPE 2018 Service Manual

Cell phone issues
Possible solution
Possible cause
Issue
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Try switching your cell phone off, resetting
it or removing the battery, then try again.
Make sure you allow SYNC 3 to retrieve
contacts from your phone. Refer to your
cell manual.
Limitations on your cell
phone's capability.
The system
says "Phone-
book down-
loaded" but my
SYNC 3 phone-
book is empty or
is missing
contacts. If the missing contacts are stored on your
SIM card, move them to your cell phone's
memory.
You must switch on your cell phone and
the automatic phonebook download
feature on SYNC 3.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
I am having
trouble
connecting my
cell phone to
SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction. Try deleting your device from SYNC 3 and
deleting SYNC from your device, then trying
again.
Always check the security and auto accept
prompt settings relative to the SYNC 3
Bluetooth connection on your cell phone.
Update your cell phone's firmware.
Switch the auto download setting off.
Check your cell phone's compatibility.
This is a cell phone-
dependent feature.
Text messaging
is not working
on SYNC 3. Try switching your cell phone off, resetting
it or removing the battery, then try again.
Possible cell phone
malfunction.
iPhone
•Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
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Escape (TM2) Canada/United States of America, JJ5J 19A321 AC enUSA, Edition date: 201706, Fourth-Printing SYNC™ 3

Cell phone issues
Possible solution
Possible cause
Issue
•Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion.
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Escape (TM2) Canada/United States of America, JJ5J 19A321 AC enUSA, Edition date: 201706, Fourth-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Try switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
The device is in a bad
state.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
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Escape (TM2) Canada/United States of America, JJ5J 19A321 AC enUSA, Edition date: 201706, Fourth-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Convert the file to a supported format. See
Entertainment (page 396).
The file format is not
supported by SYNC 3.
Update media index. See
Settings (page
423).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.
Connect a compatible device or media
player.
The device or media
player is incompatible.
SYNC 3 does
not display the
song informa-
tion, repeat, or
shuffle buttons. Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connec-
tion.
Check for a poor Wi-Fi signal.
Weak signal.
Use a unique name for your SSID, don ’t use
the default name unless it contains a
unique identifier, such as part of the MAC
address.
Multiple Access points
within range with the
same SSID.
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Escape (TM2) Canada/United States of America, JJ5J 19A321 AC enUSA, Edition date: 201706, Fourth-Printing SYNC™ 3

Wi-Fi Access Point issues
Possible solution
Possible cause
Issue
Position the vehicle close to the access
point with the front of the vehicle facing the
access point direction and remove
obstacles if possible. Other Wi-Fi,
Bluetooth, microwave and cordless phones
may cause interference.
Weak signal probably
due to distance from the
access point, obstruction
or high interference.
Disconnecting
after successful
connection.
If the vehicle is equipped with heated
windshield, try positioning the vehicle so
that the windshield is not facing the access
point. If you have metallic window tinting
but not on the windshield, position the
vehicle to face the access point. If all
windows are tinted, you can open the
windows in the direction of the access point
if that is feasible.
There may be an
obstruction between
SYNC 3 and the access
point.
Poor signal seen
by SYNC 3
despite being
near a access
point.
Try to remove other obstructions that may
impact signal quality such as opening the
garage door.
Please set the network to visible and try
again.
The access point was
defined as a hidden
network.
An access point
is not listed in
the list of avail-
able networks.
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Escape (TM2) Canada/United States of America, JJ5J 19A321 AC enUSA, Edition date: 201706, Fourth-Printing SYNC™ 3

AppLink Issues
Possible solution(s)
Possible cause(s)
Issue
Switch Bluetooth off and then on to reset
it on your phone. If you are in your vehicle,
SYNC 3 should be able to automatically re-
connect to your phone if you press the
"Phone" button.
There is a Bluetooth issue
on some older versions
of the Android operating
system that may cause
apps that were found on
your previous vehicle
drive to not be found
again if you did not
switch Bluetooth off.
My Android
phone is
connected, my
app(s) are
running, I
restarted them,
but I still cannot
find any apps.
Unplug the USB cable from the phone, wait
a moment, and plug the USB cable back in
to the phone. After a few seconds, the app
should appear in SYNC 3's Mobile Apps
Menu. If not, "Force Close" the application
and restart it.
You may need to reset
the USB connection to
SYNC 3.
My iPhone is
connected, my
app is running, I
restarted the
app but I still
cannot find it on
SYNC 3.
Increase the Bluetooth volume of the
device by using the device's volume control
buttons which are most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an
Android phone.
I found and
started my
media app on
SYNC 3, but
there is no
sound or the
sound is very
low.
Force close or uninstall the apps you do not
want SYNC 3 to find. If the app has a "Ford
SYNC" setting, disable that setting in the
app's settings menu on the phone.
Some Android devices
have a limited number of
Bluetooth ports that
apps can use to connect.
If you have more AppLink
apps on your phone than
the number of available
Bluetooth ports, you will
not see all of your apps
listed in the SYNC 3
mobile apps menu.
I can only see
some of the
AppLink apps
running on my
phone listed in
the SYNC 3
Mobile Apps
Menu.
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Escape (TM2) Canada/United States of America, JJ5J 19A321 AC enUSA, Edition date: 201706, Fourth-Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 only supports four languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the four
languages based on the most popular
languages spoken. If the selected language
is not available, SYNC 3 remains in the
current active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting, refer to the regional Ford
or Lincoln website.
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Severe Climates..................................................
252
Engine Emission Control............................147
Engine Immobilizer See: Passive Anti-Theft System..................... 69
Engine Oil Check..........................................248
Adding Engine Oil.............................................. 248
Engine Oil Dipstick - 1.5L EcoBoost™.................................................248
Engine Oil Dipstick - 2.0L EcoBoost™/ 2.5L................................................................248
Engine Specifications - 1.5L EcoBoost™..................................................301
Drivebelt Routing................................................ 301
Engine Specifications - 2.0L EcoBoost™..................................................301
Drivebelt Routing............................................... 302
Engine Specifications - 2.5L....................302 Drivebelt Routing............................................... 303
Entertainment..............................................396 AM/FM Radio...................................................... 398
Apps....................................................................... 406
Bluetooth Stereo or USB................................ 405
CD........................................................................\
... 404
HD Radio ™ Information (If
Available)......................................................... 401
SiriusXM® Satellite Radio (If Activated)....................................................... 398
Sources.................................................................. 397
Supported Media Players, Formats and Metadata Information................................ 406
USB Ports............................................................ 406
Environment
......................................................15
EPB See: Electric Parking Brake.............................. 161
Essential Towing Checks...........................212 Before Towing a Trailer..................................... 213
Hitches.................................................................... 212
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 214
Safety Chains....................................................... 212
Trailer Brakes........................................................ 213
Trailer Lamps........................................................ 213
Trailer Towing Connector................................. 212
When Towing a Trailer....................................... 213
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................14 Exterior Mirrors
................................................84
Blind Spot Monitor.............................................. 85
Fold-Away Exterior Mirrors............................... 84
Heated Exterior Mirrors...................................... 84
Integrated Blind Spot Mirrors.......................... 85
Memory Mirrors..................................................... 84
Power Exterior Mirrors........................................ 84
Puddle Lamps ...................................................... 84
Signal Indicator Mirrors...................................... 84
F
Fastening the Seatbelts...............................32 How to Extract Seatbelts in the Rear
Outermost Positions...................................... 34
Seatbelt Locking Modes.................................... 33
Using Seatbelts During Pregnancy................33
Flat Tire See: Changing a Road Wheel....................... 295
Floor Mats
........................................................217
Fog Lamps - Front See: Front Fog Lamps........................................ 80
Ford Credit
..........................................................11
US Only...................................................................... 11
Ford Protect...................................................453 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 454
Ford Protect Extended Service Plans (U.S. Only).................................................................. 453
Four-Wheel Drive
.........................................155
Principle of Operation....................................... 155
Front Fog Lamps............................................80
Front Parking Aid..........................................169 Obstacle Distance Indicator........................... 170
Front Passenger Sensing System.............41
Fuel and Refueling.......................................139
Fuel Consumption
........................................145
Advertised Capacity.......................................... 145
Calculating Fuel Economy.............................. 145
Filling the Fuel Tank........................................... 145
Fuel Filler Funnel Location.......................140
Fuel Filter........................................................255
Fuel Quality.....................................................139 Choosing the Right Fuel - Flex Fuel
Vehicles............................................................. 139
Switching Between E85 and Gasoline............................................................ 140
Fuel Shutoff...................................................220
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R
Rear Parking Aid...........................................168
Obstacle Distance Indicator.......................... 169
Rear Seat Armrest........................................130
Rear Seats
........................................................122
Folding the Seatback........................................ 122
Recline Adjustment............................................ 122
Unfolding the Seatback.................................... 122
Rear Under Floor Storage.........................202 Adjustable Load Floor...................................... 202
Cargo Management System......................... 202
Rear View Camera........................................178 Using the Rear View Camera System.........179
Rear View Camera See: Rear View Camera.................................... 178
Rear Window Wiper and Washers...........75 Rear Window Washer......................................... 76
Recommended Towing Weights............210
Refueling..........................................................142 Refueling System Overview............................ 142
Refueling System Warning............................. 144
Refueling Your Vehicle...................................... 143
Remote Control..............................................48 Car Finder................................................................. 51
Integrated Keyhead Transmitter.................... 48
Intelligent Access Key........................................ 49
Remote Start.......................................................... 51
Replacing the Battery......................................... 49
Sounding a Panic Alarm..................................... 51
Remote Start...................................................115 Automatic Settings............................................. 115
Previous Settings................................................. 115
Repairing Minor Paint Damage...............273
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................52
Reporting Safety Defects (Canada Only)
..............................................................230
Reporting Safety Defects (U.S. Only)
..............................................................230 Roadside Assistance
...................................219
Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 220
Vehicles Sold in Canada: Roadside Assistance Program Coverage................220
Vehicles Sold in Canada: Using Roadside Assistance....................................................... 220
Vehicles Sold in the United States: Getting Roadside Assistance.................................... 219
Vehicles Sold in the United States: Using Roadside Assistance.................................... 219
Roadside Emergencies...............................219
Roof Racks and Load Carriers................203 Adjusting the Crossbar.................................... 203
Running-In See: Breaking-In.................................................. 216
Running Out of Fuel
......................................141
Adding Fuel From a Portable Fuel
Container........................................................... 141
Filling a Portable Fuel Container................... 141
S
Safety Canopy ™
............................................45
Safety Precautions.......................................139
Satellite Radio
..............................................334
Satellite Radio Electronic Serial Number
(ESN)................................................................. 335
Satellite Radio Reception Factors...............335
SiriusXM Satellite Radio Service.................. 335
Troubleshooting................................................. 336
Scheduled Maintenance Record
...........463
Scheduled Maintenance...........................455
Seatbelt Extension
.........................................37
Seatbelt Height Adjustment......................34
Seatbelt Reminder.........................................35
Belt-Minder™........................................................ 35
Seatbelts............................................................31 Principle of Operation.......................................... 31
Seatbelt Warning Lamp and Indicator Chime...............................................................35
Conditions of operation..................................... 35
Seats
..................................................................116
Security..............................................................69
Settings...........................................................423 911 Assist............................................................... 428
Ambient Lighting............................................... 435
Bluetooth.............................................................. 425
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Towing a Trailer............................................209
Load Placement................................................ 209
Towing the Vehicle on Four Wheels...........................................................214
Emergency Towing............................................. 214
Recreational Towing.......................................... 214
Towing.............................................................209
Traction Control
............................................165
Principle of Operation....................................... 165
Trailer Sway Control
....................................210
Transmission Code Designation............307
Transmission...................................................151
Transporting the Vehicle
...........................223
Trip Computer.................................................96
All Value.................................................................. 96
Average Fuel.......................................................... 96
Digital Speedo...................................................... 96
Distance to E.......................................................... 96
Instantaneous Fuel............................................. 96
Resetting the Trip Computer........................... 96
Trip Odometer....................................................... 96
Trip Timer................................................................ 96
U
Under Hood Overview - 1.5L EcoBoost™.................................................244
Under Hood Overview - 2.0L EcoBoost™
.................................................245
Under Hood Overview - 2.5L...................246
Unique Driving Characteristics
.................137
Universal Garage Door Opener................124 HomeLink Wireless Control System............124
USB Port..........................................................337
Using Adaptive Cruise Control................183 Automatic Cancellation................................... 186
Blocked Sensor.................................................... 187
Canceling the Set Speed................................. 185
Changing the Set Speed.................................. 185
Detection Issues................................................. 186
Following a Vehicle............................................ 184
Hilly Condition Usage....................................... 186
Overriding the Set Speed................................ 185
Resuming the Set Speed................................. 185
Setting the Adaptive Cruise Speed.............184
Setting the Gap Distance................................ 184
Switching Adaptive Cruise Control Off....................................................................... 186Switching Adaptive Cruise Control
On........................................................................\
183
Switching to Normal Cruise Control...........188
System Not Available........................................ 187
Using Cruise Control....................................182 Switching Cruise Control Off.......................... 182
Switching Cruise Control On.......................... 182
Using Four-Wheel Drive.............................155 Driving in Special Conditions With
Four-Wheel Drive........................................... 155
Using MyKey With Remote Start Systems
...........................................................57
Using Snow Chains......................................291
Using Stability Control................................167
Using SYNC™ With Your Media Player............................................................359
Accessing Your USB Song Library...............363
Bluetooth Devices and System Settings............................................................ 365
Connecting Your Digital Media Player to the USB Port.......................................................... 359
Media Menu Features...................................... 362
Media Voice Commands................................ 360
USB 2..................................................................... 365
Voice Commands for Audio Sources.........366
Using SYNC™ With Your Phone............342 Accessing Features through the Phone
Menu.................................................................. 347
Accessing Your Phone Settings................... 350
Bluetooth Devices.............................................. 351
Making Calls........................................................ 346
Pairing a Phone for the First Time...............343
Pairing Subsequent Phones.......................... 344
Phone Options during an Active Call.........346
Phone Voice Commands................................ 344
Receiving Calls................................................... 346
System Settings................................................. 352
Text Messaging.................................................. 348
Using Traction Control
................................165
Switching the System Off............................... 165
System Indicator Lights and Messages.......................................................... 165
Using a Switch..................................................... 165
Using the Information Display Controls............................................................. 165
Using Voice Recognition...........................340 Audio Voice Commands................................. 390
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