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Text messaging
SYNC allows you to receive, send, download and delete text messages.
The system will even read incoming text messages to you so that you do
not have to take your eyes off the road.
Note:This is a phone dependent feature.
Receiving a text message
Note:This is a phone dependent feature. Your phone must support
downloading text messages viaBluetoothto receive incoming text
messages.
When a new message arrives:
1. An audible tone will sound and the display will indicate you have a
new message.
2. Press
, wait for the prompt and say, “Read Message” to have SYNC
read the message to you.
3. Press OK to receive and open the text message or do nothing and the
message will go into your text message inbox. Press OK again and
SYNCwill read your message aloud as you are not able to view the
message. You can then also choose whether you’d like to reply or
forward the message.
4. Press OK and scroll to choose between:
•Reply to Text Message: Press OK to access and then scroll
through the list of predefined messages to send.
•Forward Text Message: Press OK to forward the message to
anyone in yourPhonebook,Call History. You can also choose to
Enter Number.
Note:Forwarding a text message is a speed dependent feature and can
only be done when the vehicle is traveling at 3 mph (5 km/h) or less.
Note:Only one recipient is allowed per text message.
Sending, downloading and deleting your text messages
Text messaging is a phone dependent feature.If your phone is
compatible, SYNC allows you to receive, send, download and delete text
messages.
To access:
1. Press PHONE or
.
2. Scroll untilText Messageappears and press OK.
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Modify Phonebook: Allows you to modify the contents of your phone
book (i.e. add, delete, download).
Press OK to select and scroll to cycle through the following
options:
•Add Contacts: Press OK to add more contacts from your
phone book. ’Push’ the desired contact(s) on your phone. Refer to
your phone’s user guide on how to ’push’ contacts.
•Delete Phonebook: Press OK to delete the current phone
book and call history. WhenDelete Phonebookappears, press OK
to confirm. SYNC will take you back to thePhone Settingsmenu.
•Download Phonebook: Press OK to select and press OK again
whenConfirm Download?appears.
•Delete Contact: Press OK to delete a specific contact. When
Select Contactappears, press OK again and scroll until the name
is selected. Press OK to select and again to confirm.Note:If
automatic download is on, the contact may appear on the next
automatic download.
Auto Download: Allows you to automatically download your cellular
phone’s phone book each time your phone connects to SYNC.
•Press OK to select. WhenAuto Download On?appears, press OK
to have your phonebook automatically download each time.
Downloading times are phone and quantity dependent.Note:When
auto download is on, any changes, additions or deletions saved
since your last download will be deleted.
•SelectOffto NOT download your phonebook every time your
phone connects to SYNC.Note:Your phonebook, call history and
text messages can only be accessed when your specific phone is
connected to SYNC.
Return: Press OK to exit the current menu.
System settings
System Settingsprovide access to yourBluetooth DevicesandAdvanced
menu features.
TheBluetooth Devicesmenu allows you to add, connect, delete and set a
phone as ’primary’ as well as turn your Bluetooth feature on and off.
TheAdvancedmenu allows you to access and set prompts, languages,
defaults, perform a master reset, install an application and view system
information.
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See the following sections for more information and also the following
graphic for the system settings menu layout.
PHONE or Phone Redial
Call History
Phonebook
Text Message
Phone Settings
SYNC Services
911 Assist
Vehicle Health Report
Mobile Apps
System Settings OK
Exit Phone Menu
Bluetooth Devices
Advanced
ReturnAdd Bluetooth Device
Connect Bluetooth Device
Set Primary Phone
Set Bluetooth on/off
Delete Device
Delete All Devices
Return
Prompts
Languages
Factory Defaults
Master Reset
Install Application
System Info
MAP Profile
Return
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Scrolling through the menus:Press/on your audio system to
scroll through the menu options.
Bluetooth Device menu options
This menu allows you to add, connect, delete, set a phone as primary, as
well as turnBluetoothon and off.
To access:
1. Press PHONE or
to enter thePhone Menu.
2. Scroll untilSystem Settingsappears and press OK.
3. Scroll untilBluetooth Devicesappears and select OK.
4. Scroll to select from the following options:
Add Bluetooth Device: This is a speed dependent featurewhich
allows you to pair additional phones to the system.
1. Press OK to select and press OK again whenFind SYNCappears
in the display.
2. Follow the directions in your phone’s user guide to put your
phone into discovery mode. A six digit PIN will appear in the
display.
3. When prompted on your phone’s display, enter the six digit PIN
provided by SYNC.
4. WhenSet As Primary Phone?appears, press OK. Scroll to
toggle between Yes and No and press OK.
Note:Setting a phone asprimarymeans that SYNC will attempt
to connect to this phone first at every ignition cycle.
5. Depending on the functionality of your phone, you may be asked
additional questions, such as if you would like to download your
phonebook or activate 911 Assist (if equipped). Scroll and use OK
to select the desired responses.
Connect Bluetooth Device: Allows you to connect a previously paired
Bluetoothenabled phone.
1. Press OK to select and view a list of previously paired phones.
2. Scroll until the desired device is chosen and press OK to connect
the phone.
Note:Only one device can be connected at a time. When another
phone is connected, the previous one will be disconnected.
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Set As Primary Phone?: Select to set a previously paired phone as
your primary phone. SYNC will attempt to connect with the primary
phone at every ignition cycle.
•Press OK to select and scroll to select the desired phone. Press
OK to confirm.
Note:When a phone is selected as primary, it will appear first in
the list and will be marked with an *.
Set Bluetooth On/Off: Allows you to turn theBluetoothfeature on /off.
•Press OK and scroll to toggle between On and Off. When the
desired selection is chosen, press OK.
Note:Turning OffBluetoothwill disconnect allBluetoothdevices
and deactivate allBluetoothfeatures.
Delete Device: Allows you to delete a paired phone.
•Press OK and scroll to select the device. Press OK to confirm.
Delete All Devices: Allows you to delete all previously paired phones.
•Press OK to select.
Note:Deleting a phone will also delete all information in SYNC
originally saved with that phone.
Return: Press OK to exit the current menu.
Advanced menu options
This menu allows you to access settings such as prompts, languages,
defaults, perform a master reset, install an application and view system
information.
To access:
1. Press PHONE or
to enter thePhone Menu.
2. Scroll untilSystem Settingsappears and press OK.
3. Scroll untilAdvancedappears and select OK.
4. Scroll to select from the following options:
Prompts: Prompts from SYNC can help guide you using questions,
helpful hints or asking you for a specific action. To turn these prompts
on or off:
1. Press OK to select and scroll to select between on or off.
2. Press OK when the desired selection appears in the display.
SYNC will take you back to theAdvancedmenu.
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Languages: Allows you to choose from three languages:English,
FrancaisandEspanol. Once selected, all of SYNC’s radio displays and
prompts will be in the selected language.
1. Press OK to select and then scroll throughEnglish,Francais
andEspanol.
2. Press OK when the desired selection appears in the display.
Note:If you change the language setting, the display will indicate
that the system is updating. When complete, SYNC will take you
back to theAdvancedmenu.
Factory Defaults: Allows you to return to the factory default settings.
This selection will NOT erase your indexed information (phonebook, call
history, text messages and paired devices).
1. Press OK to select and then press OK again whenRestore
Defaults?appears in the display.
2. Press OK to confirm.
Master Reset: Allows you to completely erase ALL information stored
on SYNC (all phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
•Press OK to select. The display will indicate when complete and
SYNC will take you back to theAdvancedmenu.
Install Application?: Allows you to install applications you have
downloaded.
•Press OK and scroll to select. Press OK to confirm.
System Info: Allows you to access the Auto Version number as well as
the FDN number.
•Press OK to select.
MAP Profile:Message Access Profile is aBluetoothcomponent which
can further help your phone with the exchange of text messages.
Return: Press OK to exit the current menu.
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Accessing and using your SYNC applications and Services
(if equipped)
In addition to the standard phone and media options which SYNC offers,
your system also includes advanced features such as:
•911 Assist™:Can alert 911 in the event of an emergency.
•Vehicle Health Report (if equipped, U.S. only):Provides a
diagnostic and maintenance report card of your vehicle.
•Traffic, Directions and Information (if equipped, U.S.
only):Provides access to Traffic, Directions and information such
as travel, horoscopes, stock prices and more.
In order for these features to work, your cellular phone must be
compatible with SYNC. To check your phone’s compatibility, please visit
www.SyncMyRide.com or www.syncmaroute.ca.
Refer to the following sections for more information on each feature.
SYNCServices: Traffic, Directions & Information (TDI), if
equipped, U.S. only
Note: SYNCwith Traffic, Directions & Information Services
requires activation prior to use. Visit www.SyncMyRide.com to
registeras youmustregister to use the service. You must also have a
paired and connectedBluetoothenabled cellular phone in order to
connect to SYNCTraffic, Directions & Information Services. Refer to
thePhone Featureschapter for pairing instructions.
SYNCServices uses advanced vehicle sensors, integrated GPS
technology and comprehensive map and traffic data, to give you
personalized traffic reports, precise turn-by-turn directions, business
search, news, sports, weather and more. For a complete list of services,
or to learn more, please visit www.SyncMyRide.com.
To connect to SYNCTraffic, Directions & Information Services
using voice commands:
1. Press
.
2. When prompted, say, “Services”. This initiates an outgoing call to
SYNCTDI Services using your paired and connectedBluetoothenabled
cellular phone.
3. Once connected, follow the voice prompts to request your desired service
such as “Traffic” or “Directions”. You can also say, “What are my choices?”
to receive a complete list of available services from which to choose.
4. To return to the services main menu, say “Services” or for help, simply
say, “Help”.
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Portable:Your SYNC TDI Services subscription is associated with your
Bluetoothenabled cellular phone number, not your VIN (Vehicle
Identification Number). Thus, you can use your SYNC TDI Service with
any vehicle equipped with Traffic, Directions and Information. Simply
pair and connect your phone to any vehicle equipped with Traffic,
Directions and Information and continue enjoying your personalized
services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local
conditions and existing traffic regulations. Do not follow the route
suggestions if doing so would result in an unsafe or illegal maneuver, if
you would be placed in an unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps used by this system may be
inaccurate because of errors, changes in roads, traffic conditions or
driving conditions.
Note:When you connect to Traffic, Directions and Information, the
service uses GPS technology and advanced vehicle sensors to collect the
vehicle’s current location, travel direction and speed to help provide you
with the directions, traffic reports, or business searches you request.
Further, to provide the services you request and for continuous
improvement, the service may collect and record call details and voice
communications. For more information, see Traffic, Directions and
Information, Terms and Conditions at www.SyncMyRide.com. If you do
not want Ford or its service providers to collect the vehicle travel
information or other information identified in the Terms and Conditions,
do not activate or use the service.
Note: SYNCwith Traffic, Directions & Information Services
requires activation prior to use. Visit www.SyncMyRide.com to
register.Standard phone and message rates may apply. Subscription
may be required. To register and check your eligibility for free services,
log onto www.SyncMyRide.com.
Note: Traffic, Directions & Information Services will not function
properly if you have enabled caller ID blocking on your mobile
phone. Prior to using SYNC TDI Services, ensure that your mobile
phone is not blocking caller ID.
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911 ASSIST™ PRIVACY NOTICE: Once 911 Assist™ is enabled
(set to ON), 911 Assist™ may, through any paired and connected
cell phone, disclose to emergency services that the vehicle has
been in a crash involving the deployment of an airbag or, in
certain vehicles, the activation of the fuel pump shut-off. Certain
versions or updates to 911 Assist™ may also be capable of
electronically or verbally disclosing to 911 operators the vehicle
location, and/or other details about the vehicle or crash to assist
911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not
enable (set to ON) the feature.
Note:If 911 Assist™ is enabled/disabled by any user, the current setting
will apply for all paired phones. If the 911 Assist™ setting is disabled
(set to OFF), a voice message and/or display item will inform the vehicle
occupants when a previously paired phone connects to SYNCat vehicle
start up.
In the event of a crash involving the deployment of an airbag or the
activation of the fuel pump shut-off, in certain vehicles, SYNCis
designed to assist occupants in attempting to contact emergency services
by dialing 911 through the occupant’s paired and connectedBluetooth
enabled cellular phone. In the event that a connected cellular phone is
damaged or loses connection to SYNC, SYNCwill search for and
connect to any available, previously paired cell phone and attempt to
place the call to 911. Before initiating the call, SYNCprovides a short
window of time (approximately 10 seconds) that allows the driver or
passenger to decide whether to cancel the call by pressing and
holding
or PHONE on the steering wheel controls or on the audio
system. Before initiating the 911 call for the occupants, SYNCwill say
the following or a similar message:
“SYNCwill attempt to call 911. If you wish to cancel the call, press and
hold the phone button.”
If the call is not cancelled and a successful call is made, a pre-recorded
message will be played for the 911 operator and then the occupant(s) in
the vehicle will be able to communicate with the 911 operator.
Note:Failure to cancel the call as described above will result in SYNC
dialing 911.
Note:When you are connected to the 911 operator, be prepared to
provide your name, phone number and location immediately, because not
all 911 systems are capable of receiving this information electronically.
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The following steps are required for the 911 Assist™ feature to perform
properly:
•SYNCis on and functioning properly at the time of the incident and
throughout feature activation and use.
•SYNC911 Assist™ feature is set to ON prior to the incident.
•ABluetoothenabled and compatible cellular phone is paired and
connected to SYNC.
•A connectedBluetoothenabled cellular phone that has the ability to
make and maintain an outgoing call at the time of the incident.
•A connectedBluetoothenabled cellular phone that has adequate
network coverage, battery power and signal strength.
•The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING:Unless 911 Assist™ is previously configured to ON
prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
The 911 Assist™ feature is initially set to OFF. To access the setting:
1. Press
or PHONE to enter thePhone Menu.
2. Scroll repeatedly until911 Assistappears in the radio display.
3. Press OK to confirm and enter the911 Assistmenu.
4. Scroll to select between On and Off selections.
5. Press OK when the desired option appears in the radio display. Set On
or Set Off will appear in the display as confirmation.
Note:Off selections include: Off with reminder and Off without
reminder. Off with reminder provides a display and voice reminder at
phone connection at vehicle start. Off without reminder provides a
display reminder only without a voice reminder.
For more information, please visit www.SyncMyRide.com or
www.syncmaroute.ca.
Note: Before enabling (setting to ON), review the 911 Assist™
Privacy Notice.
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