ESP FORD FIESTA 2012 User Guide

consent, a court order, or where required by law enforcement, other
government authorities, or other third parties acting with lawful authority.
Other parties may seek to access the information independently of Ford
Motor Company and Ford of Canada. For further privacy information, see
the sections on 911 Assist™ (if equipped), Vehicle Health Report (if
equipped), and Traffic, Directions and Information (if equipped).
Using your voice recognition system
Your SYNCsystem comes equipped with an advanced voice recognition
(VR) system. This system is easy to use and helps you control many
features via voice commands, thereby allowing you to keep your hands
on the wheel and focus on what is in front of you.
Here we’ll cover the basics of how the system works and some global
voice commands. The majority of the voice commands will be covered
later in the supplement with their respective modes (phone, media, etc.)
and will also be indicated with the voice icon shown below.
Initiating a voice session
To initiate a voice session with your SYNC system:
1. Press
.
2. Wait until you hear a tone prompt and Listening appears in the display.
3. Say any of the following global commands:
•“Phone”: Say to make calls.
•“USB”: Say to access the device connected to your USB port.
•“Bluetooth Audio”: Say to stream audio from your phone.
•“Line in” : Say to access the device connected to the auxiliary
input jack.
•“Cancel”: Say to cancel the requested action.
•“SYNC”: Say to return to the main menu.
•“Voice settings”: Say to adjust the level of voice interaction and
feedback.
•“Help”: Say for an audible list of voice commands available in the
current mode.
•“Vehicle Health Report” (if equipped, U.S. only): Say to run a
health report.
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•“ Services” (if equipped, U.S. only): Say to access the SYNC
Services portal.
•“Mobile Apps” (if equipped, U.S. only) : Say to access Mobile
Applications (if available).
System interaction and feedback
The system provides feedback through audible tones, prompts, questions
and spoken confirmations depending on the situation and the chosen
level of interaction (voice settings). You can customize your VR system
to provide more or less instruction and feedback.
The default setting is to a higher level of interaction in order to be of
more help when you are first using the system. You can change these
settings at any time.
Adjusting the interaction level
1. Press
and when prompted, say, “Voice settings”.
2. You can say any of the following commands:
•“Interaction mode standard” / “Interaction mode advanced”
Standardinteraction provides more detailed interaction and
guidance whileadvancedhas less audible interaction and more
tone prompts. The system defaults to the standard setting.
•“Confirmation prompts on” / “Confirmation prompts off”
Confirmation promptsare short questions the system asks when
it is not sure of your request or when there are multiple possible
responses to your request. (For example, the system may ask,
“Phone, is that correct?”) If turned off, the system will simply
make a best guess as to what you requested and you may still
occasionally be asked to confirm settings.
•“Phone candidate lists on” / “Phone candidate lists off”
•“Media candidate lists on” / “ Media candidate lists off”
The system createscandidate listswhen it has the same
confidence level of several options based on your voice command.
When turned on, the system may submit back as many as four
possibilities for clarification.
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Scrolling through the menus:Press/on your audio system to
scroll through the menu options.
Bluetooth Device menu options
This menu allows you to add, connect, delete, set a phone as primary, as
well as turnBluetoothon and off.
To access:
1. Press PHONE or
to enter the Phone Menu.
2. Scroll until System Settings appears and press OK.
3. Scroll until Bluetooth Devices appears and select OK.
4. Scroll to select from the following options:
Add Bluetooth Device: This is a speed dependent featurewhich
allows you to pair additional phones to the system.
1. Press OK to select and press OK again when Find SYNC appears
in the display.
2. Follow the directions in your phone’s user guide to put your
phone into discovery mode. A six digit PIN will appear in the
display.
3. When prompted on your phone’s display, enter the six digit PIN
provided by SYNC.
4. When Set As Primary Phone? appears, press OK. Scroll to toggle
between Yes and No and press OK.
Note:Setting a phone asprimarymeans that SYNC will attempt
to connect to this phone first at every ignition cycle.
5. Depending on the functionality of your phone, you may be asked
additional questions, such as if you would like to download your
phonebook or activate 911 Assist (if equipped). Scroll and use OK
to select the desired responses.
Connect Bluetooth Device: Allows you to connect a previously paired
Bluetoothenabled phone.
1. Press OK to select and view a list of previously paired phones.
2. Scroll until the desired device is chosen and press OK to connect
the phone.
Note:Only one device can be connected at a time. When another
phone is connected, the previous one will be disconnected.
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Languages: Allows you to choose from three languages: English,
Francais and Espanol. Once selected, all of SYNC’s radio displays and
prompts will be in the selected language.
1. Press OK to select and then scroll through English, Francais and
Espanol.
2. Press OK when the desired selection appears in the display.
Note:If you change the language setting, the display will indicate
that the system is updating. When complete, SYNC will take you
back to the Advanced menu.
Factory Defaults: Allows you to return to the factory default settings.
This selection will NOT erase your indexed information (phonebook, call
history, text messages and paired devices).
1. Press OK to select and then press OK again when Restore
Defaults? appears in the display.
2. Press OK to confirm.
Master Reset: Allows you to completely erase ALL information stored
on SYNC (all phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
•Press OK to select. The display will indicate when complete and
SYNC will take you back to the Advanced menu.
Install Application?: Allows you to install applications you have
downloaded.
•Press OK and scroll to select. Press OK to confirm.
System Info: Allows you to access the Auto Version number as well as
the FDN number.
•Press OK to select.
MAP Profile:Message Access Profile is aBluetoothcomponent which
can further help your phone with the exchange of text messages.
Return: Press OK to exit the current menu.
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Portable:Your SYNC TDI Services subscription is associated with your
Bluetoothenabled cellular phone number, not your VIN (Vehicle
Identification Number). Thus, you can use your SYNC TDI Service with
any vehicle equipped with Traffic, Directions and Information. Simply
pair and connect your phone to any vehicle equipped with Traffic,
Directions and Information and continue enjoying your personalized
services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local
conditions and existing traffic regulations. Do not follow the route
suggestions if doing so would result in an unsafe or illegal maneuver, if
you would be placed in an unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps used by this system may be
inaccurate because of errors, changes in roads, traffic conditions or
driving conditions.
Note:When you connect to Traffic, Directions and Information, the
service uses GPS technology and advanced vehicle sensors to collect the
vehicle’s current location, travel direction and speed to help provide you
with the directions, traffic reports, or business searches you request.
Further, to provide the services you request and for continuous
improvement, the service may collect and record call details and voice
communications. For more information, see Traffic, Directions and
Information, Terms and Conditions at www.SyncMyRide.com. If you do
not want Ford or its service providers to collect the vehicle travel
information or other information identified in the Terms and Conditions,
do not activate or use the service.
Note: SYNCwith Traffic, Directions & Information Services
requires activation prior to use. Visit www.SyncMyRide.com to
register.Standard phone and message rates may apply. Subscription
may be required. To register and check your eligibility for free services,
log onto www.SyncMyRide.com.
Note: Traffic, Directions & Information Services will not function
properly if you have enabled caller ID blocking on your mobile
phone. Prior to using SYNC TDI Services, ensure that your mobile
phone is not blocking caller ID.
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911 Assist™ (if equipped)
For 911 Assist™ to function properly, the vehicle must have
battery power after the crash, the cell phone must be previously
paired, connected to SYNC, and continue to function properly
with the ability to make and maintain a 911 call initiated by
SYNC, and the 911 Assist™ feature must be previously enabled
(set to ON).
WARNING:Do not wait for 911 Assist™ to initiate an
emergency call if you are capable yourself. Dial emergency
services immediately to avoid delayed response time, which could
increase the risk of serious injury or death after a crash. If you do not
hear 911 Assist™ within 5 seconds after the crash, the system or
phone may be damaged or non-functional.
The cell phone or 911 Assist™ hardware may become damaged in
a crash, the vehicle may lose battery power, or the cell phone may
be thrown from the vehicle, which could prevent operation.
Additionally, every cell phone operates differently. While SYNC,
911 Assist™ works with most cell phones, some may have trouble
using this feature. Finally, not all crashes deploy an airbag or, in
certain vehicles, activate the fuel pump shut-off which are the
criteria to initiate 911 Assist™.
Airbags generally deploy in certain frontal, near frontal, side and rollover
crashes, and the deployment of any airbag is intended to act as a 911
Assist™ trigger if those events occur. For more information about airbag
deployment, see theSeating and Safety Restraintschapter of your
Owner Guide. The fuel pump shut-off, in certain vehicles, is intended to
act as a trigger for 911 Assist™ in rear-end crashes, in which airbags
generally do not deploy. To determine if your vehicle has this trigger,
check theRoadside Emergencychapter in your Owner’s Guide. If your
Owner Guide describes a “Fuel Pump Shut-off”, it will trigger 911
Assist™. If your Owner Guide describes a “Fuel Pump Shut-offSwitch”,
it will not trigger 911 Assist™.
WARNING:Always place cell phone in a secure location to
prevent it from becoming a projectile or becoming damaged in
the event of a collision. Failure to do so may cause serious injury or
damage the phone which could prevent 911 Assist from functioning
properly.
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The following steps are required for the 911 Assist™ feature to perform
properly:
•SYNCis on and functioning properly at the time of the incident and
throughout feature activation and use.
•SYNC911 Assist™ feature is set to ON prior to the incident.
•ABluetoothenabled and compatible cellular phone is paired and
connected to SYNC.
•A connectedBluetoothenabled cellular phone that has the ability to
make and maintain an outgoing call at the time of the incident.
•A connectedBluetoothenabled cellular phone that has adequate
network coverage, battery power and signal strength.
•The vehicle is located in the U.S. or Canada or in a territory in which
911 is the emergency number.
WARNING:Unless 911 Assist™ is previously configured to ON
prior to a crash, 911 Assist™ will not dial for help during an
emergency, which could delay response time, increasing the risk of
serious injury or death after a crash.
The 911 Assist™ feature is initially set to OFF. To access the setting:
1. Press
or PHONE to enter the Phone Menu.
2. Scroll repeatedly until 911 Assist appears in the radio display.
3. Press OK to confirm and enter the 911 Assist menu.
4. Scroll to select between On and Off selections.
5. Press OK when the desired option appears in the radio display. Set On
or Set Off will appear in the display as confirmation.
Note:Off selections include: Off with reminder and Off without
reminder. Off with reminder provides a display and voice reminder at
phone connection at vehicle start. Off without reminder provides a
display reminder only without a voice reminder.
For more information, please visit www.SyncMyRide.com or
www.syncmaroute.ca.
Note: Before enabling (setting to ON), review the 911 Assist™
Privacy Notice.
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Advanced menu options
This menu allows you to access settings such as prompts, language,
performing a master reset as well as returning to factory defaults.
To access:
1. Press AUX and then MENU.
2. WhenMedia Player Menuis selected, press OK.
3. Scroll until System Settings appears and select OK.
4. Scroll until Advanced appears.
5. Press OK and then scroll to select from the following:
Prompts: Prompts from SYNC can help guide you via questions, helpful
hints or ask you for a specific action. To turn these prompts on or off:
1. Press OK to select and scroll to select between on or off.
2. Press OK when the desired selection appears in the display.
SYNC will take you back to the Advanced menu.
Languages: Allows you to choose from three languages: English,
Francais and Espanol. Once selected, all of SYNC’s radio displays and
prompts will be in the selected language.
1. Press OK to select and then scroll through English, Francais and
Espanol.
2. Press OK when the desired selection appears in the display.
Note:If you change the language setting, the display will indicate
that the system is updating. When complete, SYNC will take you
back to the Advanced menu.
Factory Defaults: Allows you to return to the factory default settings.
This selection will NOT erase your indexed information (phonebook, call
history, text messages and paired devices).
1. Press OK to select and then press OK again when Restore
Defaults? appears in the display.
2. Press OK to confirm.
Master Reset: Allows you to completely erase ALL information stored
on SYNC (all phonebook, call history, text messages and all paired
devices) and return to the factory default settings.
•Press OK to select. The display will indicate when complete and
SYNC will take you back to the Advanced menu.
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Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand what I
am saying.•You may be
using the wrong
voice commands.
•You may be
speaking too soon
or at the wrong
time.•Review the Phone voice
commands and the Media voice
commands at the beginning of
their respective chapters.
•Be aware that SYNC’s
microphone is either in your rear
mirror or in the headliner just
above the windshield.
SYNC does not
understand the
name of a song or
artist.•You may be
using the wrong
voice commands.
•You may not be
saying the name
exactly as it is
saved.
•The system may
not be “reading”
the name the same
way you are saying
it.•Review the media voice
commands at the beginning of the
media chapter.
•Say the song or artist exactly as
they are listed. If you say, “Play
Artist Prince”, the system will not
play music by Prince and the
Revolution or Prince and the New
Power Generation.
•Ensure that you are saying the
complete title such as “California
remix featuring Jennifer Nettles”.
•If the songs are saved in all
CAPS, you will have to spell them.
LOLA will require you to say, “
Play L-O-L-A”
•Don’t use special characters in
the title as the system will not
recognize them.
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Voice command issues
Issue Possible
Cause(s)Possible Solution(s)
SYNC does not
understand or is
calling the wrong
contact when I
want to make a
call.•You may be
using the wrong
voice commands.
•You may not be
saying the name
exactly as it is
saved.
•Contacts in your
phonebook may be
very short and
similar, or they
may contain
special characters.
•Your phonebook
contacts may be
saved in CAPS.•Review the phone voice
commands at the beginning of the
phone chapter.
•Ensure that you are saying the
contacts exactly as they are
listed. For example, if a contact is
saved as Joe Wilson, say, “Call Joe
Wilson”.
•The system does better if you
list full names such as “Joe
Wilson” rather than “Joe”.
•Don’t use special characters
such as 123 or ICE as the system
will not recognize them.
•If contacts are saved in CAPS,
you will have to spell them. JAKE
will require you to say, “ Call
J-A-K-E.”
Helpful Hints
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows and road vibrations may prevent the system
from correctly recognizing spoken voice commands.
•Ensure that you are speaking naturally and without any large pauses
between words.
•After you push
to begin a voice session, wait until the prompt
sounds andListeningappears in the display. Anything spoken prior to
this will not register with the system.
•You can, at any time, interrupt the system while it is speaking by
pushing
during an active voice session. The system will respond
with a listening prompt and allow you to speak a command.
•For a list of available voice commands, you can push
and say,
“Help” after the tone. The system will audibly list voice commands
available in your current mode.
•The system’s microphone is either located in your rear view mirror or
in the headliner just above your windshield. Ensure that the
microphone area is kept free of obstructions.
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