roof FORD FLEX 2011 1.G User Guide
Page 294 of 418
Fuse/Relay
LocationFuse Amp
RatingProtected Circuits
32 10A Restraint control module
33 10A TT battery charge relay coil
34 5A Roll stability control, Refrigerator
relay coil, Electric power assist
steering
35 10A Steering angle sensor, Reverse
sensing system, Active park assist,
Heated seat, AWD, DC/AC
inverter, Rearview camera
36 5A Passive anti-theft system module
37 10A Not used (spare)
38 20A TT park lamps
39 20A Radio/navigation
40 20A Rear heated seats
41 15A Switch illumination, Auto dimming
mirror, Moon roof, Mood lighting
42 10A Not used (spare)
43 10A Auxiliary climate control relay,
Rear window defroster relay, Rear
wiper
44 10A Not used (spare)
45 5A Wiper relay, climate control relay
46 7.5A Occupant classification sensor
(OCS), Passenger airbag
deactivation indicator (PADI)
47 30A Circuit
BreakerPower windows
48 Full ISO relay Delayed accessory relay
Power distribution box
The power distribution box is located in the engine compartment. The
power distribution box contains high-current fuses that protect your
vehicle’s main electrical systems from overloads.
Roadside Emergencies
294
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Page 323 of 418
procedure outlined on the first page of theCustomer Assistancesection,
you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts – mediation and
arbitration. During mediation, a representative of the BBB will contact
both you and Ford Motor Company to explore options for settlement of
the claim. If an agreement is not reached during mediation and your
claim is eligible, you may participate in the arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will
consider the testimony provided and make a decision after the hearing.
You are not bound by the decision, but should you choose to accept the
BBB AUTO LINE decision, Ford must abide by the accepted decision as
well. Disputes submitted to the BBB AUTO LINE program are usually
decided within forty days after you file your claim with the BBB.
BBB AUTO LINE Application: Using the information provided below,
please call or write to request a program application. You will be asked
for your name and address, general information about your new vehicle,
information about your warranty concerns, and any steps you have
already taken to try to resolve them. A Customer Claim Form will be
mailed that will need to be completed, signed and returned to the BBB
along with proof of ownership. Upon receipt, the BBB will review the
claim for eligibility under the Program Summary Guidelines.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203–1833
BBB AUTO LINE applications can also be requested by calling the Ford
Motor Company Customer Relationship Center at 1-800-392-3673.
Note:Ford Motor Company reserves the right to change eligibility
limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
For vehicles delivered to authorized Canadian dealers. In those cases
where you continue to feel that the efforts by Ford of Canada and the
authorized dealer to resolve a factory-related vehicle service concern
have been unsatisfactory, Ford of Canada participates in an impartial
third party mediation/arbitration program administered by the Canadian
Motor Vehicle Arbitration Plan (CAMVAP).
Customer Assistance
323
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Page 328 of 418
WAXING
•Wash the vehicle first.
•Use a quality wax that does not contain abrasives.
•Do not allow paint sealant to come in contact with any non-body
(low-gloss black) colored trim, such as grained door handles, roof
racks, bumpers, side moldings, mirror housings or the windshield cowl
area. The paint sealant will “gray” or stain the parts over time.
PAINT CHIPS
Your authorized dealer has touch-up paint to match your vehicle’s color.
Take your color code (printed on a sticker in the driver’s door jamb) to
your authorized dealer to ensure you get the correct color.
•Remove particles such as bird droppings, tree sap, insect deposits, tar
spots, road salt and industrial fallout before repairing paint chips.
•Always read the instructions before using the products.
ALUMINUM WHEELS AND WHEEL COVERS
Aluminum wheels and wheel covers are coated with a clearcoat paint
finish. In order to maintain their shine:
•Clean weekly with MotorcraftWheel and Tire Cleaner (ZC-37-A),
which is available from your authorized dealer. Heavy dirt and brake
dust accumulation may require agitation with a sponge. Rinse
thoroughly with a strong stream of water.
•Never apply any cleaning chemical to hot or warm wheel rims or
covers.
•Some automatic car washes may cause damage to the finish on your
wheel rims or covers. Industrial-strength (heavy-duty) cleaners, or
cleaning chemicals, in combination with brush agitation to remove
brake dust and dirt, could wear away the clearcoat finish over time.
•Do not use hydrofluoric acid-based or high caustic-based wheel
cleaners, steel wool, fuels or strong household detergent.
•To remove tar and grease, use MotorcraftBug and Tar Remover
(ZC-42), available from your authorized dealer.
ENGINE
Engines are more efficient when they are clean because grease and dirt
buildup keep the engine warmer than normal. When washing:
•Take care when using a power washer to clean the engine. The
high-pressure fluid could penetrate the sealed parts and cause
damage.
Cleaning
328
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Page 334 of 418
•Test any cleaner or stain remover on an inconspicuous part of the
leather as cleaners may darken the leather.
•Do not spill coffee, ketchup, mustard, orange juice or oil-based
products on the leather as they may permanently stain the leather.
•Do not use household cleaning products, alcohol solutions, solvents or
cleaners intended for rubber, vinyl or plastics.
Scratches
Natural Markings - Because the leather in the seat comes from genuine
steer hides, there will be evidence of naturally occurring markings, such
as small scars. These markings give character to the seating covers and
should be considered as proof of a genuine leather product.
In order to lessen the appearance of certain scratches and other wear
marks, apply conditioner on the affected area following the same
instructions as in theConditioningsection.
Conditioning
Bottles of King RanchLeather Conditioner are available at the King
RanchSaddle Shop. Visit the website atwww.krsaddleshop.com,or
telephone (in the United States) 1–800–282–KING (5464). If you are
unable to obtain King RanchLeather Conditioner, use another premium
leather conditioner.
•Clean the surfaces using the steps outlined in theCleaningsection.
•Ensure the leather is dry then apply a nickel-sized amount of
conditioner to a clean, dry cloth.
•Rub the conditioner into leather until it disappears. Allow the
conditioner to dry and repeat the process for the entire interior. If a
film appears, wipe off film with a dry, clean cloth.
UNDERBODY
Flush the complete underside of your vehicle frequently. Keep body and
door drain holes free from packed dirt.
Cleaning
334
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Page 385 of 418
FORD CUSTOM ACCESSORIES FOR YOUR VEHICLE
A wide selection of Ford Custom Accessories are available for your
vehicle through your local Ford or Ford of Canada dealer. These quality
accessories have been specifically engineered to fulfill your automotive
needs; they are custom designed to complement the style and
aerodynamic appearance of your vehicle. In addition, each accessory is
made from high quality materials and meets or exceeds Ford’s rigorous
engineering and safety specifications. Ford Motor Company will repair or
replace any properly dealer-installed Ford Custom Accessories found to
be defective in factory-supplied materials or workmanship during the
warranty period, as well as any component damaged by the defective
accessories. The accessories will be warranted for whichever provides
you the greatest benefit:
•12 months or 12,000 miles (20,000 km) (whichever occurs first), or
•the remainder of your new vehicle limited warranty.
Contact your dealer for details and a copy of the warranty.
The following is a list of several Ford Custom Accessories. Not all
accessories are available for all models. For a complete listing of the
accessories that are available for your vehicle, please contact your dealer
or visit our online store at: www.fordaccessories.com.
Exterior style
•Bug shield•Splash guards
•Deflectors•Custom graphics*
•Graphic kits•Applique’ trim kit*
Interior style
•Ambient lighting•Subwoofer*
•Backlit door sill plates•Custom seat covers*
•Floor mats•Interior trim kit*
•Conversation mirror•Rear seat entertainment*
Lifestyle
•Ash cup / coin holder•Roof racks and carriers*
•Navigation*•Rear bumper protector*
•SUV camping net*•Cargo net*
Accessories
385
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Page 415 of 418
Illuminated visor mirror .............93
Infant seats
(see Safety seats) .....................199
Inspection/maintenance (I/M)
testing ........................................367
Instrument panel
cleaning ...................................331
cluster ........................................12
lighting up panel and
interior .......................................83
J
Jack ............................................298
positioning ...............................298
storage .....................................298
Jump-starting your vehicle ......315
K
Keyless entry system
autolock ...................................124
keypad .....................................135
locking and unlocking doors ..136
programming entry code .......135
Keys ...................................118, 138
positions of the ignition .........250
L
Lamps
autolamp system .......................81
bulb replacement
specifications chart ..................87
daytime running light ...............83
fog lamps ...................................82
headlamps .................................81
headlamps, flash to pass ..........83
instrument panel, dimming .....83
interior lamps .....................85, 88
replacing bulbs .........................88LATCH anchors .........................203
Liftgate ......................112–113, 131
Lights, warning and indicator ....12
anti-lock brakes (ABS) ..........256
Load limits .................................237
Locks
autolock ...................................124
childproof ................................128
doors ........................................124
Lubricant specifications ...........378
Lug nuts ....................................313
Lumbar support, seats .....147, 149
M
Message center ...........................18
english/metric button ...............22
system check button ................22
warning messages .....................22
Mirrors ...............................102–103
automatic dimming rearview
mirror ......................................102
heated ................................74, 103
programmable memory ..........132
side view mirrors (power) .....103
Moon roof ..................................107
Motorcraftparts ..............335, 377
MyKey ........................................119
N
Navigation system .......................67
O
Octane rating ............................359
Oil (see Engine oil) ..................342
Overdrive ...................................266
Index
415
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)
Page 416 of 418
P
Parental MyKey
programming .............................119
Park Assist ................................276
Parking brake ............................256
Parts
(see Motorcraftparts) ...........377
Passenger Occupant
Classification Sensor .................167
Power adjustable foot pedals ...103
Power distribution box
(see Fuses) ...............................294
Power door locks ......................124
Power liftgate ............................113
Power mirrors ...........................103
Power point .................................98
Power steering ..........................263
fluid, checking and adding ....368
fluid, refill capacity ................378
fluid, specifications .................378
Power Windows .........................100
R
Radio ............................................28
6-CD in dash .............................28
Rear heated seats .....................159
Rear seat entertainment
system ..........................................47
Rear-view camera system .........274
Recommendations for
attaching safety restraints for
children ......................................197
Refrigerator .................................97
Relays ........................................290Remote entry system .......129–130
illuminated entry ....................134
locking/unlocking
doors ................................130–131
opening the trunk ...................131
panic alarm .............................131
replacement/additional
transmitters .............................134
replacing the batteries ...........133
Reverse sensing system ...........272
Roadside assistance ..................288
Roof rack ...................................117
S
Safety belts (see Safety
restraints) ..165, 169–171, 173–174
Safety Canopy ...................189, 191
Safety defects, reporting ..........326
Safety
restraints ...165, 169–171, 173–174
Belt-Minder...........................175
extension assembly ................173
for adults .................170–171, 173
for children .............................195
Occupant Classification
Sensor ......................................167
warning light and
chime ...............................174–175
Safety restraints - LATCH
anchors ......................................203
Safety seats for children ..........199
Safety Compliance
Certification Label ....................382
Satellite Radio .............................28
Satellite Radio Information ........43
Index
416
2011 Flex(471)
Owners Guide, 1st Printing
USA(fus)