FORD FOCUS 2001 1.G Owners Manual
Page 271 of 296
Capacities and specifications
B! Vehicle identification number
-
2I&:3
-
I&:
$
Engine number
-
2
3
$ #
2
,
3
Page 272 of 296
Customer assistance
B GETTING ROADSIDE
ASSISTANCE
-
-
:
I
9
8
-
D
• 4.
$
•
6
2 3 :
I
9
8
2>
%
3
1 $ 2+1
3
A $ 2=
3
9
&
>
%
9.
•
•).
•$.
•
•
=1 $
2+=0
3
"
.
$
$
2
#
Using roadside assistance
,$
&
>
%
'
(
9
& 5
$
-
>
%
!.A . 4!.+1B+
9
!.A .= !.4!4
&
!.A .11=. 1
%
-
!.A . 4!.+1B+
>
%
J
9
!.A .= !.4!4
!.A .11=. 1
Page 273 of 296
Customer assistance
B+ Ford extended service plan
C
$
"#
%
* 2 "%*3
"%*
$
%
2
>
%
3
2 3
&
D
•*
:
I
9
8
#
J
•
2
3
C
"%*
9.
-
"%*
2& ;
%
3
8
"%*
*
..
>
%
$
=
9.
& $
"#
%
*
*
%
)
$
"#
%
*
$
'
$
5
-
,
.
#
9
#
#
(
"%*
"#
%
*
Page 274 of 296
Customer assistance
B4 Getting the service you need
At home
8
$
$
,
-
$
&
&
%
&
)
$
&
$
&
,
Away from home
&
>
%
!1A "#
* /
*
'
6# 1 4A
/
4A! !
!.A .+@ .+1B+ 2 '/3
2-//
D
!.A . + .=@= 3
& D
9
*
'
6#
'$
' 91? ="4
!.A .=1=.+1B+ 2 '/3
*
D
•C
2
3
•-
•-
$
Page 275 of 296
Customer assistance
B= •-
•-
•-
2I&:3
&
/
%
6 2>
%
3
< *
2 3
&
>
%
/
%
6
$
. 8
#
-
,
.
8
THE DISPUTE SETTLEMENT
BOARD (U.S. only)
-
/
%
6
•
.
•
,
:'-"D -
/
%
6
D
<
What kinds of cases does the
Board review?
>
9
9 $
#
D
• .
• .
Page 276 of 296
Customer assistance
B1 •
#
5
•
,
,
#
•
:
I
9
8
2
3
•
)<
•
•
2
#
/
%
6
,
3
•
.>
%
:
I
9
8
#
5
"
#
,
8
I (
8
<
Board membership
-
6 D
•
• 9.
6
-
6
9.
,
What the Board needs
-
/%6
C
$
D
•
•
.
/%65
C
$
Page 277 of 296
Customer assistance
BB -
6
D
•
•
$
I
&
:
2I&:3
•
2 3
2 3
•
•
2 3
•
•
$
2 3
•
2 $3
2 3
•
#
C
#
, 6
Oral presentations
& $
$
C"%
,
T1
8
$
6
,
6
'
,
6
Making a decision
6
"
4
,
6
%
6
$
6
6
)
6 5
-
6
2
3
Page 278 of 296
Customer assistance
BA To request a DSB
brochure/application
<
$
<
6
<
D
/
%
6
*
'
6# =!
%
& 4A A1.=!
!.A .4 A.+B!A
C
:
!.A .+@ .+1B+ 2 3
-//
D
!.A . + .=@=
D
!1A "#
* /
*
'
6# 1 4A
/
4A! !
UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
&
.
<
I
*
2 I*3
-
I*
-
#
&
I*
-
$
I*
5
I*
#
R
I* *
!0A . B. 1A=
Page 279 of 296
Customer assistance
B@ GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
6
#
-
&
.$$
#
<
-
$$
<
&
>
%
$
>
%
&
%
"
&
D
'/ '-' ' *:C
8'9/8&/" /&" - E"-
'*"-&':%
!===
/
6
*$ T+
*$ 4A! !
>
%
-
D 2+!+3 =@4.4A=B
QD 2+!+3 +@ .@A 4
&
&
&
:
>
%
2I&:3
8
/
$
'
Page 280 of 296
Customer assistance
A FORD ACCESSORIES FOR
YOUR VEHICLE
,
,
,
* N
%
( *
I *
N
/
#
9
I
"# %
-
'
N
"# %
>
%
.*
N
8
(
% %
N
%
*
-
-
/
-
>.
% (
N
9.
-
,
J
&
,
#
5
!
$ 2!
3
$ !
<
$
5
%
"" (
! #