FORD FOCUS 2002 1.G Owners Manual

Page 231 of 328

Roadside Emergencies
#*
WRECKER TOWING
(      
 
+@   

+
 
 @
   
@  
 

8
(
   
 
 + +
  +
   
A
8 F  + +
 

 8 5 /  
  
  +

8

Page 232 of 328

Roadside Emergencies
#*# (  
 
  + 
  
 +
 A
@
  + <
 + =
         
     ? 8
5 /  
 
+
    
4
+ 2  8 $  +
2    

  23  +

   
 8
(     
 
+
  
  
  <+

  + 
 @  


      
 =
 
      + <
+   =  
 +
 

 B
•&  


 
 "
<" =8
•/?
 
! 2,
<*!D=8
•/?
 

 2
<!D
 =8

Page 233 of 328

Customer Assistance
#** GETTING THE SERVICE YOU
NEED
At home
5 /   5 
  
4   

 
  
 8  
 + 
  

  + 
2    

  
@     
2  
    5
/    


4  + 
 8

 + 
 A


 

 @   
   
4  
 + 
 8 & 
 
   +

 @  
  
   2    8
(  
    
  

 @   
  %
 8
(    

 +
 

  
  
  
@  


%
  
8 ( 
 
- 

  @ 2 +
  

8 (   



@ 2 +
  + 
      
8
(     @   +

    
 8
5 /   5 
   
   

 5    
 @


  +
 


A
 


8Away from home
(   +   +
 
   
@ 
 
        

  
   +
 
  
 @  
5   %
 
 
  
4   
 
  
  7


5 / 
  %
 
 >?
 . 4 F

.898 )? # 
F@ /

 #
33* #3*'* <59;F=
<&FF   


B
33#*#3! !#=
( B
  %
 
5 /   @
1


.898 )? #
92
@ 9
 16 !>
33!!3*'* <59;F=
.      +



 
  +

 5  
%
B
•G    <
 
 =
•&       

 +    


•&   2  

 

Page 234 of 328

Customer Assistance
#* •&   
   
•&   

•& 
 



 
<("=
(  
   


 
  + 
@ 
 +
    F

  ) <78
8=  
/

,%

 .
<=8
(  7

 @  +

    
  
F

  ) 
2
 
  
/ 3/  %@  
 ?  +   +@
  
   
  
 
 

  + 8 &



 
 A


  
  

   
 +
 

   / 3/
 %    
   + 8

Page 235 of 328

Customer Assistance
#*! Ford extended service plan
G     
 
 +  
 2 

 5 >?


.  <5 >
.= 8 5
>
.
 
 
 
+

2  5 /
  5 /


 <
  78
8=  5 
 <
 =8 ( 
 B
•.
 
  
  
  "+ 
  1


 
 ?
 N

• 
 
 
+ 
 <  

    
+
=8
G     5 >
. 
 


 5 
1
 3/  5  
 8 &    

 
 
 
@ 

 
  

 +

  
  
  +


  8 5 >
.   

  
  +

  8 <( $+

@
  8
    

8=
   5 >
. 

 .33/
 

  7

 
@ 
   +2 
  !@# 



5@ 1
 3/  5 
   8(  
  2   
5 >?

 .   

  
  
 @
  
 

 8 .  
     


8
 




-  @     2
      

 5 >?

 . 
 
 8
% @     +  
   
  
  2  5 /
  5  8 9 
@ 
  
  
2 5: 8 &
 
   
A
     3
    
  ?   


 
    58
% 5 /   5
 @ +  
 


 5@ 1
  
/ 
  + +

  +
 
+ 
 ?
  
  ? 
 
8

 5 >
.
  
>?

 .    
  
  
8

Page 236 of 328

Customer Assistance
#* THE DISPUTE SETTLEMENT
BOARD (U.S. only)
& F

  )
<F
)=

•
@ 
3


   +


•
    + 
   A

 5 /
 
 
"9&>B & F

 
)    
 
 
 B 5 / 
   
  







 @ 

 ,  




 +
 
 
+


 

 

   +8
What kinds of cases does the
Board review?
7   + 

  
   

   5@
/  1
    5@
/  1
 
 2
+
  +

    

  +
 + 
 
+  

   
+@
?  
 
B
• 35 
• 35   
•   
 +  
   ?    

+
 + 
  
+
  
 :  


• A   
  
 A
 ?    

   



+

     "+

  1

 
<
 
 
  +

 =
•   
-,
  

•   




•
     

 

@      
  <?
  +
 F

  )

A
  
+ 


  =8
•
  +
 378
8 +

 


   
+

 "+ 
  1

 
 ?
  
  


 
 
 





  
 :  
  

 8
>



  
 
 
 +8 5 ?   

A   

@
  


@ 
 


   ,   8

Page 237 of 328

Customer Assistance
#*' Board membership
& ) 
 B
•    

• 5  1
 3/
  
  

  
  )
 
  
 

  

  
 
8 &   

) 
   5
 1
 3/   

@ 
4  


  
 A

 8
What the Board needs
&     
+ 
     



 F
)   

  
 
   


8
G 



+ @




   

 @ 
+

  2+ 



B
• 
  
  



•  3    
F
):
 


G   
   5 /
  
 +

 2  
  8&   
+   @ 
)    +



B
• 
  
   
 
  
 
     
• @ 2@  @ 

  (


 "
<("=
   
 
+ 

 
•   
< =  

  
  < =
•  

•     < = +
   
  
 
• 
  

  
   
• 
    

2    < =  5
/ 
•  <
 2+=   
     
  
< =
•  

   
 
?      
G  +

   
? 

  

 
 A
  ) 
+8

Page 238 of 328

Customer Assistance
#* Oral presentations
(  + 
2  2  
 


 G>

A 
 T   

8



 
  2 
  
   )@


  A
  
) +

    +
     

8
9  
   A 
  )  + 8
Making a decision
)  
+  
 


    
 
@
 
 
 
 @  
   



 

8
> 
  
 
  +

      
 A 




   )8
 
)     
@
  2   
)  
    8
%   

+@  )

  

   
  +
    -
 ): 

8 & 


  )  

  5
<@
    @    =
     +  
    
 
 
      +8To request a DSB
brochure/application
5  ,

@ 2
     +
,  
)    +

 , B
F

  )
.898 )? !#

 @ /( 3!#
33 #3*'
G       "
%
   %

  33* #3*'* <5=8
&FF   


B
33#*#3! !#   +

  
    +
  B
5 / 
  %
 
 >?
 . 4 F

.898 )? # 
F@ /

 #

Page 239 of 328

Customer Assistance
#* UTILIZING THE
MEDIATION/ARBITRATION
PROGRAM (CANADA ONLY)
(     +  

      5 
       
3  
  

    
@
5   


 


 
 


,

 


   

/ 
  %

 . 
<%/%.=
& %/%. 
 

+   
  
 
     

 +   
      
8
&

+
   
 

  

 
    ?

 
 8(  %/%. @



  
 

    


   
 


8 & 



 
+  

 
 
 @ 2 

 @
+ 
@  + 
   
 8 %/%.


   @ 
@  
 @ 

: +


  
  5  8
%/%. 
  
 

 

  
 8 5


@ +
 
 

@   %/%.
.

 %

 
  
D3#'3!8

Page 240 of 328

Customer Assistance
#  GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
) ?
  
   

 @  

 
   
  8 &  

 

    
 


  
  +
 
    8
(   
    
     +
  
322

? + 

  
 @   


 +  
 , 

 
8
&     
 

  +
  

   
 
 

    
   
 22
 

 
 8 5 /
,5  

 
      
   
  8
(  7

 @ 
 
      
 

 


  
  2

 78
8
(  
     

+
   
 



 
 %
@ 

@   /
  > @
    5
  
8 (    
 
  @ +
   B
59;F /9&9; 9/.%"G
9;1F(F> F(;>& /%;0>&
9.>;%&(9"
!!! 5
  F
5
  )
 .2 T*
%  .2@ /

 
78
8%8
& B <**= ! 3 !'
5%UB <**= * 3 
(  
  

@     5
  
8 (    

     @ 
 
      5


 
8
(    
 
 "
%
     

  78
8  @ 
 

 



  <("=
 +  +
 5 /
  +
 F
 /2
9
 8
ORDERING ADDITIONAL
OWNER’S LITERATURE
&   


 


B
/2 2   B
$>1/@ ("9;.9;%&>F
.898 )? '!
F
@ /

@ #'
  %## $& &-
#  %## >@D00@<D?@2;
/E5
 B 88 E B
88 >
&8@
 
     8

Page:   < prev 1-10 ... 191-200 201-210 211-220 221-230 231-240 241-250 251-260 261-270 271-280 ... 330 next >