bluetooth FORD FUSION 2019 Service Manual

Cell phone issues
Possible solution
Possible cause
Issue
iPhone •Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201805, Second-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 417).
The file format is not
supported by SYNC 3.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201805, Second-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Update media index. See Settings (page
446).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201805, Second-Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
then find the particular app
and choose 'Force stop.' Do
not forget to restart the app
afterward, then select
"Connect Mobile Apps" on
SYNC 3.
On an iPhone with iOS7+, to
force close an app, double
tap the home button then
swipe up on the app to close
it. Tap the home button
again, then select the app
again to restart it. After a
few seconds, the app should
then appear in SYNC 3's
Mobile App's Menu.
Switch Bluetooth off and
then on to reset it on your
phone. If you are in your
vehicle, SYNC 3 should be
able to automatically re-
connect to your phone if you
press the "Phone" button.
There is a Bluetooth issue
on some older versions of
the Android operating
system that may cause apps
that were found on your
previous vehicle drive to not
be found again if you did not
switch Bluetooth off.
My Android phone is
connected, my app(s) are
running, I restarted them,
but I still cannot find any
apps.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201805, Second-Printing SYNC™ 3

AppLink issues
Possible solution(s)
Possible cause(s)
Issue
Unplug the USB cable from
the phone, wait a moment,
and plug the USB cable
back in to the phone. After a
few seconds, the app should
appear in SYNC 3's Mobile
Apps Menu. If not, "Force
Close" the application and
restart it.
You may need to reset the
USB connection to SYNC 3.
My iPhone is connected, my
app is running, I restarted
the app but I still cannot find
it on SYNC 3.
Increase the Bluetooth
volume of the device by
using the device's volume
control buttons which are
most often found on the
side of the device.
The Bluetooth volume on
the phone may be low.
I have an Android phone. I
found and started my media
app on SYNC 3, but there is
no sound or the sound is
very low.
Force close or uninstall the
apps you do not want SYNC
3 to find. If the app has a
"Ford SYNC" setting, disable
that setting in the app's
settings menu on the phone.
Some Android devices have
a limited number of
Bluetooth ports that apps
can use to connect. If you
have more AppLink apps on
your phone than the number
of available Bluetooth ports,
you will not see all of your
apps listed in the SYNC 3
mobile apps menu.
I can only see some of the
AppLink apps running on my
phone listed in the SYNC 3
Mobile Apps Menu. Voice command issues
Possible solution
Possible cause
Issue
Review the cell phone voice commands
and the media voice commands at the
beginning of their respective sections.
You may be using the
wrong voice commands.
SYNC 3 does
not understand
what I am
saying. Refer to the audio display during an active
voice session to find a list of voice
commands there.
Wait for the system to prompt you before
you state your command.
You may be speaking too
soon or at the wrong
time.
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Fusion (CC7) Canada/United States of America, enUSA, Edition date: 201805, Second-Printing SYNC™ 3

General
Possible solution
Possible cause
Issue
SYNC 3 supports multiple languages in a
single module for text display, voice control
and voice prompts. The country where you
bought your vehicle dictates the languages
based on the most popular languages
spoken. If the selected language is not
available, SYNC 3 remains in the current
active language.
SYNC 3 does not support
the currently selected
language for the instru-
ment cluster and inform-
ation and entertainment
display.
The language
selected for the
instrument
cluster and
information and
entertainment
display does not
match the
SYNC 3
SYNC 3 offers several new voice control
features for a wide range of languages.
Dialing a contact name directly from the
phonebook without pre-recording (for
example,
“call John Smith ”) or selecting a
track, artist, album, genre or playlist directly
from your media player (for example, "play
artist Madonna").
language
(phone, USB,
Bluetooth
audio, voice
control and
voice prompts). SYNC 3 System Reset
The system has a System Reset feature that can be performed if the function of a SYNC
3 feature is lost. This reset is intended to restore functionality and will not erase any
information previously stored in the system (such as paired devices, phonebook, call
history, text messages, or user settings). To perform a System Reset, press and hold
the Seek Up (>>|) button while pressing and holding the Radio Power button. After
approximately 5 seconds the screen will go black. Allow 1-2 minutes for the system
reset to complete. You may then resume using the SYNC 3 system.
For additional assistance with SYNC 3
troubleshooting please call or visit the Ford
Website. Ford Support
United States: 1-800-392-3673
Customer Relation-
ship Center
Canada: 1-800-565-3673
owner.ford.com
Website
www.syncmyride.ca
www.syncmaroute.ca
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For a complete listing of the accessories
that are available for your vehicle, please
contact your authorized dealer or visit the
online store web site:
Web Address (United States)
www.Accessories.Ford.com Web Address (Canada)
www.Accessories.Ford.ca
Ford Motor Company will repair or replace
any properly authorized dealer-installed
Ford Original Accessory found to be
defective in factory-supplied materials or
workmanship during the warranty period,
as well as any component damaged by the
defective accessories.
Ford Motor Company warrants your
vehicle's Ford Original Accessory through
the warranty that provides the greatest
benefit:
• 24 months, unlimited mileage.
• The remainder of your new vehicle
limited warranty.
Contact an authorized dealer for details
and a copy of the warranty.
Exterior Style
• Bumper protectors.
• Graphics.
• Hood deflector.
• Rear spoiler.
• Side window deflectors*.
• Splash guards.
• Sun shade*. Interior Style
•
Door sill plates.
• Floor liners.
• Premium carpeted floor mats.
Lifestyle
• Ash cup or smoker's packages.
• Bluetooth speakers*.
• Car covers*.
• Cargo area protectors.
• Cargo net.
• Cargo organizers.
• Interior light kit.
• Rear seat entertainment*.
• Roof racks and carriers*.
• Tablet cradle*.
Peace of Mind
• Keyless entry keypad.
• Remote start.
• Roadside assistance kit*.
• Vehicle security systems.
• Warning sensor system*.
• Wheel locks.
*Ford Licensed Accessories. The accessory
manufacturer designs, develops and
therefore warrants Ford Licensed
Accessories, and does not design or test
these accessories to Ford Motor Company
engineering requirements. Contact an
authorized Ford dealer for the accessory
manufacturer's limited warranty details
and request a copy of the Ford Licensed
Accessories product limited warranty from
the accessory manufacturer.
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Daytime Running Lamps............................80
Type One - Conventional
(Non-Configurable)....................................... 80
Type Two - Configurable................................... 80
Digital Radio..................................................353
HD Radio Reception and Station
Troubleshooting............................................ 354
Direction Indicators
.......................................82
Doors and Locks.............................................64
Driver Alert.....................................................205 PRINCIPLE OF OPERATION.......................... 205
USING DRIVER ALERT.................................... 205
Driver and Passenger Airbags...................45 Children and Airbags.......................................... 46
Proper Driver and Front Passenger Seating Adjustment........................................................ 45
Driver and Passenger Knee Airbags
........49
Driving Aids....................................................205
Driving Hints
..................................................230
Driving Through Water...............................230
DRL See: Daytime Running Lamps........................ 80
E
Economical Driving.....................................230
Electric Parking Brake..................................177 Applying the Electric Parking Brake..............177
Automatically Releasing the Electric
Parking Brake................................................... 178
Manually Releasing the Electric Parking Brake.................................................................... 177
Releasing the Electric Parking Brake if the Vehicle Battery is Running Out of
Charge................................................................ 178
Electromagnetic Compatibility
..............494
Emission Law.................................................162
Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........163
Tampering With a Noise Control System............................................................... 162
End User License Agreement.................496 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................ 496
Engine Block Heater
.....................................151
Using the Engine Block Heater...................... 152
Engine Coolant Check
...............................263
Adding Coolant................................................... 263Coolant Change.................................................
265
Engine Coolant Temperature Management.................................................. 266
Fail-Safe Cooling............................................... 265
Recycled Coolant............................................... 265
Severe Climates................................................. 265
Engine Emission Control............................162
Engine Immobilizer See: Passive Anti-Theft System...................... 71
Engine Oil Check...........................................261 Adding Engine Oil............................................... 261
Engine Oil Dipstick - 1.5L EcoBoost™..................................................261
Engine Oil Dipstick - 2.0L EcoBoost™/ 2.5L/2.7L EcoBoost™
..............................261
Engine Specifications - 1.5L EcoBoost™..................................................319
Drivebelt Routing................................................ 319
Engine Specifications - 2.0L EcoBoost™..................................................319
Drivebelt Routing............................................... 320
Engine Specifications - 2.5L....................320 Drivebelt Routing............................................... 320
Engine Specifications - 2.7L EcoBoost™..................................................321
Drivebelt Routing................................................ 321
Entertainment................................................417 AM/FM Radio....................................................... 418
Apps....................................................................... 426
Bluetooth Stereo or USB................................ 425
CD (If equipped)................................................ 424
HD Radio ™ Information (If
Available).......................................................... 421
SiriusXM® Satellite Radio (If Activated)......................................................... 419
Sources................................................................... 417
Supported Media Players, Formats and Metadata Information................................ 426
USB Port............................................................... 426
Environment......................................................17
EPB See: Electric Parking Brake.............................. 177
Essential Towing Checks..........................226 Before Towing a Trailer..................................... 227
Hitches................................................................... 226
Launching or Retrieving a Boat or Personal Watercraft (PWC)......................................... 227
Safety Chains...................................................... 226
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Removing a Headlamp..............................274
Repairing Minor Paint Damage..............285
Replacement Parts
Recommendation........................................14
Collision Repairs.................................................... 14
Scheduled Maintenance and Mechanical Repairs.................................................................. 14
Warranty on Replacement Parts..................... 14
Replacing a Lost Key or Remote Control............................................................58
Reporting Safety Defects (Canada Only)..............................................................243
Reporting Safety Defects (U.S. Only)..............................................................243
Roadside Assistance..................................232 Vehicles Sold in Canada: Getting Roadside
Assistance....................................................... 233
Vehicles Sold in the United States: Getting Roadside Assistance................................... 232
Vehicles Sold in the United States: Using Roadside Assistance................................... 232
Roadside Emergencies..............................232
Running-In See: Breaking-In................................................. 230
Running Out of Fuel
.....................................157
Adding Fuel From a Portable Fuel
Container........................................................... 157
Filling a Portable Fuel Container................... 157
S
Safety Canopy ™
............................................50
Safety Precautions.......................................155
Satellite Radio..............................................355
Satellite Radio Electronic Serial Number
(ESN)................................................................ 356
Satellite Radio Reception Factors..............356
SiriusXM Satellite Radio Service.................356
Troubleshooting................................................. 357
Scheduled Maintenance Record
...........484
Scheduled Maintenance...........................476
Seatbelt Extension........................................42
Seatbelt Height Adjustment......................39
Seatbelt Reminder
........................................40
Belt-Minder™....................................................... 40
Seatbelts...........................................................35 Principle of Operation......................................... 35Seatbelt Warning Lamp and Indicator
Chime..............................................................40
Conditions of operation.................................... 40
Seats...................................................................131
Security
................................................................71
Settings...........................................................446 911 Assist................................................................ 451
Ambient Lighting............................................... 458
Bluetooth............................................................. 448
Clock...................................................................... 448
Display
................................................................... 459
General.................................................................. 456
Media Player........................................................ 447
Mobile Apps......................................................... 454
Navigation............................................................ 452
Phone.................................................................... 448
Radio....................................................................... 451
SiriusXM................................................................ 452
Sound.................................................................... 446
Valet Mode.......................................................... 460
Vehicle................................................................... 458
Voice Control....................................................... 459
Wi-Fi & Hotspot................................................. 456
Side Airbags
.....................................................48
Side Sensing System..................................185 Obstacle Distance Indicator.......................... 186
Sitting in the Correct Position...................131
Snow Chains See: Using Snow Chains................................. 303
Spare Wheel See: Changing a Road Wheel........................ 310
Special Notices
................................................14
New Vehicle Limited Warranty......................... 14
On Board Diagnostics Data Link Connector............................................................ 15
Special Instructions.............................................. 14
Special Operating Conditions Scheduled Maintenance..............................................482
Exceptions........................................................... 483
Speed Control See: Cruise Control............................................. 197
Stability Control
.............................................181
Principle of Operation........................................ 181
Starting a Gasoline Engine.......................149 Automatic Engine Shutdown........................ 150
Failure to Start..................................................... 149
Guarding Against Exhaust Fumes.................151
Important Ventilating Information................151
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U
Under Hood Overview - 1.5L
EcoBoost™..................................................257
Under Hood Overview - 2.0L EcoBoost™.................................................258
Under Hood Overview - 2.5L...................259
Under Hood Overview - 2.7L EcoBoost™................................................260
Unique Driving Characteristics................153
Universal Garage Door Opener...............140
HomeLink Wireless Control System...........140
USB Port
.........................................................358
Using Adaptive Cruise Control................198 Automatic Cancellation.................................. 202
Blocked Sensor.................................................. 203
Canceling the Set Speed................................. 201
Changing the Set Speed.................................. 201
Detection Issues................................................. 202
Following a Vehicle.......................................... 200
Following a Vehicle to a Complete Stop................................................................... 200
Hilly Condition Usage....................................... 202
Overriding the Set Speed................................ 201
Park Brake Application.................................... 202
Resuming the Set Speed................................. 201
Setting the Adaptive Cruise Speed.............199
Setting the Adaptive Cruise Speed When Your Vehicle is Stationary........................... 199
Setting the Gap Distance............................... 200
Switching Adaptive Cruise Control Off...................................................................... 202
Switching Adaptive Cruise Control On........................................................................\
199
Switching to Normal Cruise Control..........204
System Not Available...................................... 203
Using All-Wheel Drive..................................171 Driving In Special Conditions With
All-Wheel Drive (AWD)................................. 171
Using Cruise Control
....................................197
Canceling the Set Speed................................. 198
Changing the Set Speed.................................. 197
Resuming the Set Speed................................. 198
Setting the Cruise Speed................................. 197
Switching Cruise Control Off......................... 198
Switching Cruise Control On........................... 197
Using MyKey With Remote Start Systems..........................................................62 Using Snow Chains
.....................................303
Using Stability Control................................182
Using Summer Tires...................................303
Using SYNC™ With Your Media Player
............................................................380
Accessing Your USB Song Library...............384
Bluetooth Devices and System
Settings............................................................ 386
Connecting Your Digital Media Player to the USB Port.......................................................... 380
Media Menu Features...................................... 383
Media Voice Commands................................. 381
USB 2..................................................................... 386
Voice Commands for Audio Sources.........387
Using SYNC™ With Your Phone............363 Accessing Features through the Phone
Menu................................................................. 368
Accessing Your Phone Settings..................... 371
Bluetooth Devices.............................................. 372
Making Calls......................................................... 367
Pairing a Phone for the First Time..............364
Pairing Subsequent Phones.......................... 365
Phone Options during an Active Call.........367
Phone Voice Commands................................ 365
Receiving Calls.................................................... 367
System Settings................................................. 373
Text Messaging.................................................. 369
Using Traction Control...............................180 Switching the System Off............................... 180
System Indicator Lights and Messages......................................................... 180
Using a Switch.................................................... 180
Using the Information Display Controls............................................................ 180
Using Voice Recognition............................361 Audio Voice Commands................................... 411
Climate Voice Commands.............................. 412
Initiating a Voice Session................................. 361
Mobile App Voice Commands....................... 415
Navigation Voice Commands........................ 414
Phone Voice Commands................................. 412
SiriusXM Traffic and Travel Link Voice Commands...................................................... 415
System Interaction and Feedback..............362
Voice Settings Commands............................. 416
Utilizing the Mediation/Arbitration Program (Canada Only)
.........................241
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