FORD FUSION ENERGI 2018 Owners Manual

Cell phone issues
Possible solutionPossible causeIssue
•Turn Show Notifications on.
•Disconnect then reconnect your iPhonefrom the SYNC 3 system to activate thissettings update.
Your iPhone is now set up to forwardincoming text messages to SYNC 3.Repeat these steps for every other SYNC 3vehicle that you connect. Your iPhone willonly forward incoming text messages toSYNC 3 if the iPhone is not unlocked in themessaging application.Replying to text messages using SYNC 3 isnot supported by iPhone.Text messages from WhatsApp and Face-book Messenger are not supported.
Your cell phone must support downloadingtext messages through Bluetooth to receiveincoming text messages.
This is a cell phone-dependent feature.
Audible textmessages donot work on mycell phone.
Because each cell phone is different, referto your device's manual for the specific cellphone you are pairing. In fact, there can bedifferences between cell phones due tobrand, model, service provider and softwareversion.
This is a cell phone limita-tion.
USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.Possible device malfunc-tion.
I am havingtroubleconnecting mydevice.Make sure you are using the manufacturer'scable.
Make sure to correctly insert the USB cableinto the device and your vehicle's USB port.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Make sure that the device does not havean auto-install program or active securitysettings.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
Make sure you are not leaving the device inyour vehicle during very hot or coldtemperatures.This is a device limitation.
SYNC 3 doesnot recognizemy device whenI start myvehicle.
Make sure you connect the device to SYNC3 and that you have started the mediaplayer on your device.
This is a device-dependent feature.
Bluetooth audiodoes notstream.
The device is notconnected.
Try switching your device off, resetting it orremoving the battery, then reconnect it toSYNC 3.
The device is in a badstate.
Make sure that all song details are popu-lated.
Your music files may notcontain the correct artist,song title, album or genreinformation.
SYNC 3 doesnot recognizemusic that is onmy device.
Try replacing the corrupt file with a newversion.The file may becorrupted.
Some devices require you to change theUSB settings from mass storage to mediatransfer protocol class.
The song may havecopyright protection thatdoes not allow it to play.
Convert the file to a supported format. SeeEntertainment (page 390).The file format is notsupported by SYNC 3.
Update media index. See Settings (page442).The device needs to bere-indexed.
Make sure your device is unlocked beforeconnecting it to SYNC 3.The device has a lockscreen enabled.
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SYNC™ 3

USB and Bluetooth Stereo issues
Possible solutionPossible causeIssue
Disconnect the device from SYNC 3. Tryswitching your device off, resetting it orremoving the battery, then connect it backto SYNC 3.
This is a device limitation.
When I connectmy device, Isometimes donot hear anysound.
To listen to Apple devices through USB,select AirPlay from the devices ControlCenter, then select Dock Connector.
To listen to Apple devices throughBluetooth Stereo, select AirPlay from thedevices Control Center, then select SYNC.
Connect a compatible device or mediaplayer.The device or mediaplayer is incompatible.
SYNC 3 doesnot display thesong informa-tion, repeat, orshuffle buttons.
Wi-Fi Issues
Possible solutionPossible causeIssue
Verify password.Password error.Failed connec-tion.Check for a poor Wi-Fi signal.Weak signal.
Use a unique name for your SSID, don’t usethe default name unless it contains aunique identifier, such as part of the MACaddress.
Multiple Access pointswithin range with thesame SSID.
Position the vehicle close to the hotspotwith the front of the vehicle facing thehotspot direction and remove obstacles ifpossible. Other Wi-Fi, Bluetooth, microwaveand cordless phones may cause interfer-ence.
Weak signal probablydue to distance from thehotspot, obstruction orhigh interference.
Disconnectingafter successfulconnection.
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SYNC™ 3

Wi-Fi Issues
Possible solutionPossible causeIssue
If the vehicle is equipped with heatedwindshield, try positioning the vehicle sothat the windshield is not facing thehotspot. If you have metallic window tintingbut not on the windshield, position thevehicle to face the hotspot. If all windowsare tinted, you can open the windows in thedirection of the hotspot if that is feasible.
There may be anobstruction betweenSYNC 3 and the hotspot.
Poor signal seenby SYNC 3despite beingnear a hotspot.
Try to remove other obstructions that mayimpact signal quality such as opening thegarage door.
Please set the network to visible and tryagain.The hotspot was definedas a hidden network.A hotspot is notlisted in the listof availablenetworks.
SYNC 3 currently does not provide ahotspot.SYNC 3 does notcurrently provide ahotspot.
SYNC 3 is notseen whensearching forWi-Fi networksfrom your phoneor other devices.
Check the signal quality (under networkdetails), if SYNC 3 indicates good or excel-lent, test with another high-speed equippedhotspot where the environment is morepredictable.
Poor signal strength, toofar from the hotspot,hotspot is supportingmultiple connections,slow Internet connectionor other problems.
Software down-load takes toolong.
Test the connection with another device, ifthe hotspot requires a subscription, youmay contact the service provider.
It is possible that there isno new software. Theconnected hotspot maybe a managed one and itrequires either asubscription or agreeingto the terms and condi-tions.
SYNC 3 seemsto connect witha hotspot andthe signalstrength isexcellent butthe software isnot beingupdated.
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Make sure you have a compatible smart-phone; an Android with OS 2.3 or higher oran iPhone 3GS or newer with iOS 5.0 orhigher. Additionally, make sure you pair andconnect your phone to SYNC 3 in order tofind AppLink-capable apps on your device.iPhone users must also connect to a USBport with an Apple USB cable.
You did not connect anApplink Compatiblephone to SYNC 3.
AppLink MobileApplications:When I select"Find MobileApps," SYNC 3does not findany applica-tions.
Make sure you have downloaded andinstalled the latest version of the app fromyour phone's app store. Make sure the appis running on your phone. Some appsrequire you to register or login to the appon the phone before using them withAppLink. Also, some may have a "FordSYNC" setting, so check the app's settingsmenu on the phone.
AppLink-enabled appsare not installed andrunning on your mobiledevice.
My phone isconnected, but Istill cannot findany apps.
Closing and restarting apps may help SYNC3 find the application if you cannot discoverit inside the vehicle. On an Android device,if apps have an 'Exit' or 'Quit' option, thenselect it and restart the app. If the app doesnot have that option, select the phone'ssettings menu and select 'Apps', then findthe particular app and choose 'Force stop.'Do not forget to restart the app afterward,then select "Find Mobile Apps" on SYNC 3.
Sometimes apps do notproperly close and re-open their connection toSYNC 3, over ignitioncycles, for example.
My phone isconnected, myapp(s) arerunning, but Istill cannot findany apps.On an iPhone with iOS7+, to force close anapp, double tap the home button thenswipe up on the app to close it. Tap thehome button again, then select the appagain to restart it. After a few seconds, theapp should then appear in SYNC 3's MobileApp's Menu.
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SYNC™ 3

AppLink issues
Possible solution(s)Possible cause(s)Issue
Switch Bluetooth off and then on to resetit on your phone. If you are in your vehicle,SYNC 3 should be able to automatically re-connect to your phone if you press the"Phone" button.
There is a Bluetooth issueon some older versionsof the Android operatingsystem that may causeapps that were found onyour previous vehicledrive to not be foundagain if you did notswitch Bluetooth off.
My Androidphone isconnected, myapp(s) arerunning, Irestarted them,but I still cannotfind any apps.
Unplug the USB cable from the phone, waita moment, and plug the USB cable back into the phone. After a few seconds, the appshould appear in SYNC 3's Mobile AppsMenu. If not, "Force Close" the applicationand restart it.
You may need to resetthe USB connection toSYNC 3.
My iPhone isconnected, myapp is running, Irestarted theapp but I stillcannot find it onSYNC 3.
Increase the Bluetooth volume of thedevice by using the device's volume controlbuttons which are most often found on theside of the device.The Bluetooth volume onthe phone may be low.
I have anAndroid phone.I found andstarted mymedia app onSYNC 3, butthere is nosound or thesound is verylow.
Force close or uninstall the apps you do notwant SYNC 3 to find. If the app has a "FordSYNC" setting, disable that setting in theapp's settings menu on the phone.
Some Android deviceshave a limited number ofBluetooth ports thatapps can use to connect.If you have more AppLinkapps on your phone thanthe number of availableBluetooth ports, you willnot see all of your appslisted in the SYNC 3mobile apps menu.
I can only seesome of theAppLink appsrunning on myphone listed inthe SYNC 3Mobile AppsMenu.
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SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
Review the cell phone voice commandsand the media voice commands at thebeginning of their respective sections.You may be using thewrong voice commands.SYNC 3 doesnot understandwhat I amsaying.
Refer to the audio display during an activevoice session to find a list of voicecommands there.
Wait for the system to prompt you beforeyou state your command.You may be speaking toosoon or at the wrongtime.
Review the media voice commands at thebeginning of the media section.You may be using thewrong voice commands.
SYNC 3 doesnot understandthe name of asong or artist.
Say the song or artist name exactly as it isdisplayed on your device. For example, say"Play Artist Prince" or "Play song PurpleRain".
You may not be sayingthe name exactly as itappears on your device.
Make sure you are saying the complete titlesuch as "California remix featuring JenniferNettles".
If there are any abbreviations in the name,like ESPN or CNN, you have to spell those:"E-S-P-N" or "C-N-N".
Make sure that song titles, artists, album,and playlists names do not have any specialcharacters like *, - or +.
The song or artist namemay have some specialcharacters that are notbeing recognized bySYNC 3.
Make sure that you are saying the nameexactly as it appears on your phone. Forexample, if your contact is "Joe Wilson",say "Call Joe Wilson". If your contact nameis "Mom", say "Call Mom".
You may not be sayingthe name exactly as itappears on your phone-book.
SYNC 3 doesnot understandor is calling thewrong contactwhen I want tomake a call.Make sure that your contact names do nothave any special characters like *, - or +.
The contact name maycontain special charac-ters.
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SYNC™ 3

Voice command issues
Possible solutionPossible causeIssue
SYNC 3 applies the phonetic pronunciationrules of the selected language to thecontact names stored on your cell phone.
You may not be sayingthe name exactly as itappears on your phone-book.
The SYNC 3voice controlsystem is havingtrouble recog-nizing foreignnames storedon my cellphone.
Helpful Hint: You can select your contactmanually. Press PHONE. Select the optionfor phonebook and then contact name.Press the soft-key option to hear it. SYNC3 will read the contact name to you, givingyou some idea of the pronunciation it isexpecting.
SYNC 3 applies the phonetic pronunciationrules of the selected language to the namesstored on your media player or USB flashdrive. It is able to make some exceptionsfor very popular artist names (for example,U2) such that you can always use theEnglish pronunciation for these artists.
You may be saying theforeign names using thecurrently selectedlanguage for SYNC 3.
The SYNC 3voice controlsystem is havingtrouble recog-nizing foreigntracks, artists,albums, genresand playlistnames from mymedia player orUSB flash drive.
SYNC 3 uses a synthetically generatedvoice rather than pre-recorded humanvoice.
SYNC 3 uses text-to-speech voice prompttechnology.
The systemgenerates voiceprompts andthe pronunci-ation of somewords may notbe accurate formy language.
SYNC 3 offers several new voice controlfeatures for a wide range of languages.Dialing a contact name directly from thephonebook without pre-recording (forexample,“call John Smith”) or selecting atrack, artist, album, genre or playlist directlyfrom your media player (for example, "playartist Madonna").
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SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
Personal Profiles have not been set up.
I cannot create a profile.
An invalid profile name was entered.
A memory button was not selected whenprompted.
The vehicle’s ignition was not On and inPark or was shifted out of Run or Park whilecreating a profile.
Personal Profiles is turned off.
The lock button was not selected on akeyfob when prompted.
I cannot link a keyfob.
The keyfob selected was already associ-ated to another profile and an overwritewas declined.
A profile recall was performed while linkinga keyfob.
The vehicle’s ignition was not On and inPark, or was shifted out of Run or Park whilelinking a keyfob.
The old linking method is used.
The unsaved setting is not supported byPersonal Profiles.
My personalized settings do not save.A different Personal Profile is active thanexpected.
Another user has changed settings for thewrong Personal Profile.
A Personal Profile has not been created.
My profile will not recall.
Personal Profiles is turned off.
The requested profile is already active.
The memory button being used is not linkedto a profile.
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SYNC™ 3

Personal Profiles
Possible cause and solutionIssue
The keyfob being used is not linked to aprofile.
The wrong keyfob is being used.
A button other than unlock or remote startis being pressed on a linked keyfob.
The Personal Profile was deleted.
Personal Profiles is turned off.My preset positions recall but my profiledoes not.
The vehicle is in motion.My profile recalls but my preset positionsdo not.The preset positions are the same as theGuest or previously active profile.
Unlink and relink your keyfob in thePersonal Profiles menu. You may need tosee your authorized dealer.I lost a keyfob.
Keyfobs had been erased and reprogramed.This could happen if you let dealership adda new keyfob to replace lost one.I lost all profiles.
Master Reset had been performed withoutyour acknowledgement.
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SYNC™ 3