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For the best system performance, please adhere to the following:
•The interior of the vehicle needs to be as quiet as possible. Wind noise
from open windows, road vibrations, and radio volume may prevent
the system from correctly recognizing voice commands.
•Wait until the tone sounds after pressing the push to talk button
before speaking a command.
•Speak naturally without large pauses in between words.
•Please realize voice recognition performance is not 100% and varies by
user. The voice recognition system is meant to be a secondary
convenience control and if it doesn’t operate optimally, users can still
operate their navigation system via the touch screen and hard buttons.
To speak voice commands:
1. Push VOICE or
on the steering wheel. A tone will sound.
2. ‘Main Menu’ and
will appear in the status bar.
3. The system will speak the available voice commands and a tone will
sound.
4. ‘Listening’ and
will appear in the status bar and the system
waits for your response.
5. If the system is not confident that it recognized your voice command,
it will ask for a confirmation of yes or no.
6. If the system does not recognize or hear the your voice command, it will
say, “Sorry, please say....“andrepeat the available voice commands.
The voice failed icon
will be displayed in the status bar.
7. If the system does not recognize or hear your voice command a
second time, the system will say, “Sorry, please press the voice button
and try again” and the voice session is terminated.
8. Once confirmation / recognition takes place, the voice success
icon
is displayed. The system will speak the next level of available
commands, a tone will sound, and the appropriate voice menu name and
icon will be displayed.
9. If the voice session is not complete, the system will then speak the
next set of available voice commands, a tone will sound, and the system
will display ‘listening’
and again, waits for a response.
10. This sequence of events occurs until the voice recognition session is
complete.
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FREQUENTLY ASKED QUESTIONS
How do I turn off the Navigation System?
Press and hold the Volume control for at least 3 seconds.
How do I hear the navigation voice prompts?
1. Press the MENU hard button.
2. Select the FEEDBACK tab.
3. Check the VOICE VOLUME LEVEL and that the NAVIGATION
GUIDANCE setting is on.
How do I recover after accidental language re-set?
1. Press the MENU hard button.
2. Select the FEEDBACK/Retour/Reaccion tab.
3. Press the ENGLISH/Anglais/Ingles button to reset language to English.
4. Press the SPANISH/Espanol/Espanol button to reset language to
Spanish.
5. Press the FRENCH/Francais/Frances button to reset language to
French.
Or, you can also turn vehicle off to restart system. Then from the
DISCLAIMER screen, select the desired language before pressing
AGREE.
TROUBLESHOOTING
Symptoms Possible Cause Action
Focus Error System unable to play
reproduced disc.Contact your dealer.
Bad Disc Disc was inserted
upside down or the
system is unable to
read the information
in the disc.The mechanism will
automatically eject
disc.
Track Error The system is unable
to reproduce a corrupt
MP3 file.The system will skip
the corrupted track.
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No warranty:This Data is provided to you “as is,” and you agree to use it
at your own risk. (Licensee) and its licensors (and their licensors and
suppliers) make no guarantees, representations or warranties of any kind,
express or implied, arising by law or otherwise, including but not limited
to, content, quality, accuracy, completeness, effectiveness, reliability, fitness
for a particular purpose, usefulness, use or results to be obtained from this
Data, or that the Data or server will be uninterrupted or error-free.
Disclaimer of warranty:(Licensee) and its licensors (including their
licensors and suppliers) disclaim any warranties, express or implied, of
quality, performance, merchantability, fitness for a particular purpose or
non infringement. Some States, Territories and Countries do not allow
certain warranty exclusions, so to that extent the above exclusion may
not apply to you.
Disclaimer of liability:(Licensee) and its licensors (including their
licensors and suppliers) shall not be liable to you: in respect of any
claim, demand or action, irrespective of the nature of the cause of the
claim, demand or action alleging any loss, injury or damages, direct or
indirect, which may result from the use or possession of the information;
or for any loss of profit, revenue, contracts or savings, or any other
direct, indirect, incidental, special or consequential damages arising out
of your use of or inability to use this information, any defect in the
information, or the breach of these terms or conditions, whether in an
action in contract or tort or based on a warranty, even if (Licensee) or
its licensors have been advised of the possibility of such damages. Some
States, Territories and Countries do not allow certain liability exclusions
or damages limitations, so to that extent the above may not apply to you.
Export control:You agree not to export from anywhere any part of the
Data provided to you or any direct product thereof except in compliance
with, and with all licenses and approvals required under, applicable
export laws, rules and regulations.
Termination for Breach or Bankruptcy:(Licensee) and its licensors,
including NAVTEQ, may terminate this Agreement if you breach any of
its terms. Upon any such termination, you shall immediately cease your
use of the Data and return all copies thereof to LICENSEE or NAVTEQ,
as instructed. (Licensee) and its licensors also may terminate this
Agreement in the event that you (i) fail to pay license fees due for the
Data, or (ii) if any of the following events occur affecting you: (a)
voluntary bankruptcy or application for bankruptcy; (b) involuntary
bankruptcy or application for bankruptcy not discharged within sixty
(60) days; (c) appointment of receiver for all or a portion of your assets;
or (d) any assignment for the benefit of creditors.
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Entire agreement:These terms and conditions constitute the entire
agreement between (Licensee) (and its licensors, including their
licensors and suppliers) and you pertaining to the subject matter hereof,
and supersedes in their entirety any and all written or oral agreements
previously existing between us with respect to such subject matter.
Governing law:The above terms and conditions shall be governed by
the laws of the Illinois, without giving effect to (i) its conflict of laws
provisions, or (ii) the United Nations Convention for Contracts for the
International Sale of Goods, which is explicitly excluded. You agree to
submit to the jurisdiction of Illinois for any and all disputes, claims and
actions arising from or in connection with the Data provided to you
hereunder.
FCC COMPLIANCE
Changes or modifications not approved by Ford Lincoln Mercury could
void user’s authority to operate the equipment. This equipment has been
tested and found to comply with the limits with the Class B digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in accordance with
the instructions, may cause harmful interference to radio
communications.
However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to consult the dealer or an
experienced radio/TV technician for help.
PRINCIPLES OF NAVIGATION
The system directs the user based on information derived from global
positioning satellites, road maps stored on the DVD, sensors in the
vehicle and the desired destination. The system compiles all necessary
information to guide the user to the selected destination. Space satellites
broadcast information used to determine the vehicle’s current location.
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LIMITED GPS RECEPTION
System performance may be adversely affected if GPS reception is
interrupted or interference occurs over a distance of several miles. The
following are possible causes for GPS reception being interrupted. If the
vehicle is:
•In multi-story parking garages
•In tunnels and under bridges
•Inside or in between buildings
•By forests or tree-lined avenues
•In heavy rain showers and thunderstorms
•In valleys and in mountainous regions
•Roads under cliffs
Ensure that you do not have any metal objects on the dashboard and
that if your windows are tinted, they use non-metal tinting instead of
metal oxide tinting. Both of these factors can also interrupt GPS
reception.
If the vehicle has been parked for a long period of time, the navigation
function may be temporarily unresponsive. The navigation system will
operate reliably again once GPS reception is available for a few minutes.
SYSTEM LIMITATIONS
Cold temperature start:When operating the system below 32° F
(0°C), the display screen requires a 2–3 minutes warm-up time to
achieve maximum brightness.
Other conditions:When calculating a route, the system doesn’t take
into consideration any of the following conditions:
•Traffic Conditions
•Weather Conditions
•Driving Habits
•Construction Zones
•New Roads
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SAFETY INFORMATION
Driving while distracted can result in loss of vehicle control,
accident and injury. Ford strongly recommends that drivers use
extreme caution when using any device that may take their focus off
the road. The driver’s primary responsibility is the safe operation of
their vehicle. Only use cell phones and other devices not essential to
the driving task when it is safe to do so.
•Do not attempt to service or repair SYNC. See your authorized dealer.
•Do not operate playing devices if the power cords and/or cables are
broken, split or damaged. Carefully place cords and/or cables where
they will not be stepped on or interfere with the operation of pedals,
seats and/or compartments, or safe driving abilities.
•Do not leave playing devices in the vehicle in extreme conditions as it
could cause damage to your device. Refer to your device’s user guide
for further information.
•For your safety, some SYNC functions are speed dependent and
cannot be performed when the vehicle is traveling at speeds greater
than 3 mph (4.82 km/h).
•Ensure that you review your device’s user guide before using with
SYNC.
PHONE DEPENDENT FEATURES
While SYNC supports a variety of features, many are dependent upon the
functionality of your cell phone withBluetoothwireless technology. At a
minimum, most cellular phones withBluetoothwireless technology
support the following functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dial a number
•Redial
•Call waiting notification
•Caller ID
Other features, such as text messaging viaBluetooth, and automatic
phone book download are phone dependent features. To ensure that you
have a compatible cellular phone, refer to your phone’s user manual and
visit www.SyncMyRide.com.
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SYNC VOICE RECOGNITION FEATURE
SYNC is equipped with an advanced interactive Voice Recognition (VR)
system. This system allows you to perform many operations by
“speaking” certain commands to the system. The system will respond
with a series of audible tones, prompts, questions and spoken
confirmations depending on the situation and the chosen level of
dialogue interaction.
Feedback through audible tones
Your VR system will respond through various audible tones. You may
hear a tone at the following times:
•When you press VOICE or
on your steering wheel controls.
•When you access the help feature.
•When the VR system does not understand your request
•When a VR session is completed successfully
•When a VR session is ended unsuccessfully
•When a speed dependent feature has been accessed
•When a new device is connected
SYNC has five different audible tones that will play depending on the
circumstance.
•Initial: Sounds when you are entering a new mode.
•Positive: Sounds for a positive recognition or a successful VR session
completion.
•Negative: Sounds for a negative recognition, an unsuccessful VR
session, or when a speed dependent feature has been accessed.
•Listening: Sounds when the system is ready to listen for a command.
•Help: Sounds when you ask for ’Help’.
Confirmation prompts
Confirmation prompts are short questions asked by the system when the
system has not clearly understood your request or when there are many
possible responses to your request. For example, if you have
Confirmation prompts ON, the system may say, “Phone, is that correct?”.
The system will then listen for a “Yes” or “No” confirmation from you. If
you say “Yes”, the system will proceed. If you say “No”, the system will
ask you to say the command again. If you have Confirmation prompts
OFF, the system will simply make a best guess as to what you requested.
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If the system has a low confidence level of what was asked, it will
prompt you to try again or ask for help.
Note:Even with Confirmation prompts turned OFF, you may be asked to
confirm certain settings occasionally.
Clarification through candidate lists
Candidate lists are created when the system has several possible options
of similar level of confidence as a result of your request. The system will
submit back to you as many as four possibilities for your clarification.
This may happen either with your phone book and/or music selections.
Example #1:
You want to call John Doe at home, so you say, “Call John Doe at home”.
If the system has a similar confidence level for a few items, it may
respond with:
•(initial tone) “Say 1 after the tone to call John Doe at home. Say 2
after the tone to call Johnny Doe on mobile. Say 3 after the tone to
call Jane Doe at home.” (listen tone)
Example #2:
You want to listen to a certain artist, so you say, “Search Artist John”. If
the system has a similar confidence level for two possible options, it may
respond with:
•(initial tone) “Say 1 after the tone to search John Doe. Say 2 after the
tone to search Johnny Doe.” (listen tone)
Using voice commands with your SYNC system
There is a push to talk button on your steering wheel controls labeled
either VOICE or
. Press to activate Voice Recognition. You will hear a
tone, signaling that the system is ready to accept your command. Any
command spoken prior to the beep will not register with the system.
Speak the command clearly to ensure that the system is able to
recognize and perform the desired function.
For the best system performance:
•Ensure that the interior of the vehicle is as quiet as possible. Wind
noise from open windows, road vibrations, and radio volume may
prevent the system from correctly recognizing voice commands.
•Wait until the tone sounds after pressing the push to talk button
before speaking a command.
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•At any time, you can interrupt the system while it is speaking by
pressing VOICE or
. The system will respond with a listening tone
and allow you to speak a command.
•Speak naturally without large pauses in between words.
•Voice recognition performance is not 100% and is meant to be a
secondary convenience control. SYNC can always be operated through
the navigation and steering wheel controls.
At any time, you may say these commands to change modes:
•Phone•Voice settings
•Cancel•Help
Phone:Say to access hands-free phone mode.
Voice Settings:Say to access the voice settings menu. Refer to
Commands for voice settingsin the following section.
Help:Say at any time for options in a specific mode. SYNC will list
various options for you audibly. The ’help’ request is always available.
Cancel:Say to cancel the requested action.
Commands for voice settings
In voice settings, you can customize the level of system interaction, help
and feedback. The system default settings include standard interaction as
well as candidate lists and confirmation prompts as all provide the most
guidance and feedback.
At any time, while in voice settings, you may say these commands
to adjust the voice settings:
•Interaction mode advanced•Interaction mode standard
•Confirmation prompts on•Confirmation prompts off
•Media candidate lists on•Media candidate lists off
•Phone candidate lists on•Phone candidate lists off
Interaction mode standard/advanced:Standard interaction mode
provides more detailed interaction and guidance while the advanced
mode has less audible interaction and more tone prompts.
Confirmation prompts on/off:Confirmation prompts are short
questions asked by the system when the system has not clearly heard or
understood your request.Note:Even with Confirmation prompts turned
OFF, you may be asked to confirm settings occasionally.
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•Please realize voice recognition performance is not 100% and varies by
user. The voice recognition system is meant to be a secondary
convenience control and if it doesn’t operate optimally, you can still
operate your navigation system via the touch screen and hard buttons.
To speak voice commands:
1. Push the VOICE or
button on the steering wheel. A tone will
sound.
2. The system will say, “Main menu” and the ‘Listening’ icon (
) will
appear in the status bar.
3. Say “Phone” to access SYNC’s phone features or say “User Device” to
access SYNC’s media features. Depending on your choice, SYNC will say
“Phone” or “USB”, “Please say a command”. A tone will sound signifying
SYNC is ready for your response.
4. ‘Listening’ and
will appear in the status bar and the system
waits for your response.
5. If the system is not confident that it recognized your command, it will
ask for a confirmation of yes or no.
6. If the system does not recognize your command, the voice failed
icon
will be displayed in the status bar. The system will give you a
short list of commands you can say. Say the command again. If the
system doesn’t recognize the repeated command, the system will say,
“Please say a command, help or cancel”.
7. If the system does not recognize your command a second time, the
system will say, “I didn’t understand you, please try again.”
8. Once confirmation / recognition takes place, the voice success
icon
is displayed, the system will speak the next level of available
commands, a tone will sound, and the appropriate voice menu name and
icon will be displayed.
9. If the voice session is not complete, the system will then speak the
next set of available voice commands, a tone will sound, and the system
will display ‘Listening’
and again, waits for a response.
10. This sequence of events occurs until the voice recognition session is
complete.
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