ignition FORD TRANSIT 2021 Owners Manual

Troubleshooting Tips
Action
Cause
Message
No action required. This
message should disappear
shortly.
Radio requires more than two
seconds to produce audio for
the selected channel.
Acquiring Signal
If this message does not clear
shortly, or with an ignition key
cycle, your receiver may have
a fault. See an authorized
dealer for service.
There is an internal module or
system failure present.
Satellite antenna fault
SIRIUS system failure
Tune to another channel or
choose another preset.
The channel is no longer avail-
able.
Invalid Channel
Contact SiriusXM at 1-888-
539-7474 to subscribe to the
channel, or tune to another
channel.
Your subscription does not
include this channel.
Unsubscribed Channel
The signal is blocked. When
you move into an open area,
the signal should return.
The signal is lost from the Siri-
usXM satellite or SiriusXM
tower to your vehicle antenna.
Satellite acquiring
signal…
No action required. The
process may take up to three
minutes.
Update of channel program-
ming in progress.
Updating…
Contact SiriusXM at 1-888-
539-7474 to resolve subscrip-
tion issues.
Your satellite service is no
longer available.
Questions? Call 1-
888-539-7474
Use the channel guide or the
Sirius XM Settings tile to turn
off the Lock or Skip function on
that station.
All the channels in the selected
category are either skipped or
locked.
None found. Check
channel guide.
No action required.
SiriusXM has updated the
channels available for your
vehicle.
SIRIUS Subscription
updated
HD Radio ™ Information (If
Available)
To activate HD radio, please see the Radio
Settings in the Settings Chapter. See
Settings (page 427). Note:
HD Radio broadcasts are not
available in all markets.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

Phone
Possible Cause and Resolution
Symptom
During a call, I can hear
excessive background noise. –
Incorrect cell phone settings.
•Check and adjust the audio settings on your cell
phone. Refer to your cell phone's user manual.
– Cell phone malfunction.
•Switch your cell phone on and off, and vehicle
Bluetooth® on and off and try again.
– Cell phone microphone muted.
•Unmute your cell phone microphone.
During a call, I can hear the
other person but they
cannot hear me.
During a call, I cannot hear
the other person and they
cannot hear me.
–
System restart required.
•Switch the ignition off and open the door. Close
the door and lock the vehicle. Wait until the
touchscreen is off and any illuminated USB ports
are not illuminated. Unlock the vehicle, switch the
ignition on and try again.
I cannot download a phone-
book. –
Incompatible cell phone.
•Check the compatibility of your cell phone on our
website.
– Incorrect cell phone settings.
•Allow the system to retrieve contacts from your
cell phone. Refer to your cell phone's user manual.
– Incorrect system settings.
•Switch automatic phonebook download on. See
Settings
(page 427).
– Cell phone malfunction.
•Switch your cell phone off and on to reset it and
try again.
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
I cannot see SYNC when I
search for Wi-Fi networks on
my cell phone or other
device. –
System limitation.
•SYNC does not provide a Wi-Fi hotspot at this time.
– Weak network signal
•Move your vehicle closer to the Wi-Fi hotspot or to
a place where the network signal is not obstructed.
– Wi-Fi hotspot in high demand or has a slow Internet
connection.
•Use a more reliable Wi-Fi hotspot.
Software downloads take
too long.
–No software update available.
– Wi-Fi network requires a subscription or acceptance
of terms and conditions.
•Test the connection using another device. If the
network requires a subscription or acceptance of
terms and conditions, contact the network service
provider.
The system seems to
connect to a Wi-Fi network
and the signal strength is
excellent but the software
does not update.
Personal Profiles (If Equipped) Possible Cause and Resolution
Symptom
You might not have set up Personal Profiles.
I cannot create a profile. You might have entered an invalid profile.
You might not have selected a memory button when
prompted.
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
Personal Profiles has been switched off.
You might not have selected the lock button on the remote
control.
I cannot link a remote
control. The remote control selected was already associated with
another profile and the system declined to overwrite.
The system performed a profile recall when linking a
remote control.
439
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

Possible Cause and Resolution
Symptom
You might not have the ignition on or in park (P), or you
shifted out park (P) when creating a profile.
You might be using the old linking method.
Personal Profiles does not support your unsaved settings.
My personalized settings do
not save. A different personal profile is active.
Another user changed the settings for the wrong personal
profile.
You might not have created a personal profile.
My profile will not recall. Personal Profiles is turned off.
The profile you requested is already active.
You might not have linked the memory button you are
using to a profile.
You might not have linked the remote control you are using
to a profile.
You might be using the wrong remote control.
You might be pressing a button other than the unlock or
remote start on a linked remote control.
You might have deleted the personal profile.
Personal Profiles is turned off.
My preset positions recall,
but my profile does not.
The vehicle is in motion.
My profile recalls but my
preset positions do not. The preset positions are the same as the guest or previ-
ously active profile.
Unlink and relink your remote control in the Personal
Profiles menu. You may need to see your authorized dealer.
I lost a remote control.
You might have erased and reprogrammed the remote
controls. This could happen if you let a dealership add a
new remote control to replace a lost one.
I lost all profiles.
Someone performed a master reset.
440
2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing SYNC™ 3

AUXILIARY SWITCHES
The auxiliary switchboard on the center
console makes aftermarket customization
easier, with four prewired switches
attached to the power distribution box for
electrical accessories. When using the auxiliary switches for an
extended period of time, we recommend
that the engine is running to prevent the
battery from running out of charge.
A fuse and relay kit is included with this
option. The kit contains fuses and relays
for the pre-fusebox, located under the
driver
’s seat. Refer to the instructions
included with the kit. See an authorized
dealer for service.
There is one power lead connector for each
switch. These can be found at either the
43-way connector for the AUX 1 and AUX
2 switches or the 6-way connector for the
AUX 3 and AUX 4 switches. Both
connectors are behind the passenger side
cup holder.
The relays are coded as follows: Fuse Rating
Wire Color
Circuit Number
20A
Yellow
CAC05
AUX 1 1
20A
Green with brown
trace
CAC06
AUX 2 1
40A
Blue with orange
trace
CAC13
AUX 3 1
40A
Yellow with orange
trace
CAC14
AUX 4 2
1 Operates when you switch the ignition on.
2 Operates only when the engine is running.
If different switch functionality is required
please contact the Truck Body Builders
Advisory Service. See Special Notices
(page 11).
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Tow Hitch..............................................................
240
Trailer Brakes....................................................... 240
Trailer Lamps....................................................... 244
Trailer Towing Connector................................ 239
When Towing a Trailer..................................... 244
Event Data.........................................................15
Export Unique Options.............................460
Exterior Mirrors
..............................................108
Fold-Away Exterior Mirrors............................. 109
Power Exterior Mirrors...................................... 108
Power Folding Mirrors....................................... 108
F
Fan See: Engine Cooling Fan................................. 285
Fastening the Seatbelts..............................44 Seatbelt Locking Modes.................................... 45
Using Seatbelts During Pregnancy................44
Flat Tire See: Changing a Road Wheel....................... 339
Flat Tire Inflation See: Tire Sealant and Inflator Kit.................. 312
Floor Mats
.......................................................247
Fog Lamps - Front See: Front Fog Lamps...................................... 104
Ford Credit.....................................................256 US Only.................................................................. 256
Ford Protect..................................................444 Ford Protect Extended Service Plan
(CANADA ONLY).......................................... 445
Ford Protect Extended Service Plans (U.S. Only)................................................................. 444
Front Fog Lamps
..........................................104
Front Fog Lamp Indicator................................ 105
Switching the Front Fog Lamps On or Off....................................................................... 104
Front Parking Aid...........................................187 Front Parking Aid Information
Messages.......................................................... 189
Object Distance Indicator............................... 188
Front View Camera.....................................225 Using the Front View Camera....................... 226
Front Wiper Blades See: Changing the Front Wiper Blades......295
Fuel and Refueling........................................151
Fuel Filler Funnel Location........................153
Fuel Filter
........................................................294 Fuel Quality - E85..........................................151
Choosing the Right Fuel - Flex Fuel
Vehicles.............................................................. 151
Switching Between E85 and Gasoline............................................................. 152
Fuel Quality - Gasoline...............................153 Choosing the Right Fuel................................... 153
Fuel Shutoff
..................................................250
Ignition Switch.................................................... 250
Keyless Starting................................................... 251
Fuse Box Locations
.....................................263
Body Control Module....................................... 263
Driver Compartment Fuse Box..................... 263
Engine Compartment Fuse Box................... 263
Passenger Compartment Fuse Box............263
Pre-fuse Box........................................................ 263
Fuses................................................................263
Fuse Specification Chart..........................264 Body Control Module......................................... 271
Driver Compartment Fuse Box..................... 267
Engine Compartment Fuse Box................... 264
Passenger Compartment Fuse Box............273
Pre-fuse Box......................................................... 275
G
Gauges..............................................................110 Automatic Transmission Position
Indicators............................................................ 111
Engine Coolant Temperature Gauge.............111
Fuel Gauge.............................................................. 111
Information Display............................................ 110
Instrument Cluster.............................................. 110
Speedometer......................................................... 111
Tachometer........................................................... 110
Gearbox See: Transmission............................................... 161
General Information on Radio Frequencies...................................................63
General Maintenance Information
.......446
Multi-point Inspection..................................... 448
Owner Checks and Services.......................... 447
Protecting Your Investment.......................... 446
Why Maintain Your Vehicle?......................... 446
Why Maintain Your Vehicle at Your Dealership?.................................................... 446
Getting Assistance Outside the U.S. and Canada.........................................................259
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Getting the Services You Need...............256
Away From Home.............................................. 256
H
Hazard Flashers...........................................250
Headlamp Adjusting See: Adjusting the Headlamps..................... 293
Headlamp Removal See: Removing a Headlamp.......................... 295
Headrest See: Head Restraints......................................... 126
Head Restraints.............................................126 Adjusting the Head Restraint.......................... 127
Installing the Head Restraint ......................... 127
Removing the Head Restraint........................ 127
Heated Exterior Mirrors - Vehicles With: Heated Rear Window...............................124
Heated Exterior Mirrors - Vehicles Without: Heated Rear Window............124
Heated Rear Window..................................124
Heated Seats
..................................................135
Heating See: Climate Control.......................................... 122
Hill Start Assist...............................................171 Hill Start Assist Information
Messages........................................................... 172
Switching Hill Start Assist On or Off.............171
Using Hill Start Assist......................................... 171
Hints on Controlling the Interior Climate..........................................................123
Defogging or Clearing the Windshield of Thin Ice............................................................... 124
Defogging the Side Windows in Cold Weather............................................................. 123
General Hints........................................................ 123
Quickly Cooling the Interior............................. 123
Quickly Heating the Interior............................ 123
Recommended Settings for Cooling...........123
Recommended Settings for Heating...........123
Hints on Driving With Anti-Lock Brakes.............................................................170
Hood Lock See: Opening and Closing the Hood..........278
How Does 911 Assist Work...........................61
How Does the Rear Occupant Alert System Work
...............................................136 I
Ignition Switch...............................................144
In California (U.S. Only).............................257
Information Displays....................................115
General Information........................................... 115
Installing Child Restraints............................21 Child Safety Restraint.......................................... 21
Using Lap and Shoulder Belts.......................... 21
Using Lower Anchors and Tethers for Children (LATCH)............................................ 23
Using Tether Straps............................................ 30
Instrument Cluster........................................110
Instrument Lighting Dimmer....................102
Interior Air Quality
.........................................125
Interior Lamps - Van...................................105 Courtesy Lamp Function................................. 105
Switching the Courtesy Lamps On and Off....................................................................... 105
Switching the Front Map Reading Lamps On and Off....................................................... 105
Interior Mirror.................................................109
Introduction........................................................9
J
Jump Starting the Vehicle.........................251 Connecting the Jumper Cables.................... 252
Jump Starting...................................................... 253
Preparing Your Vehicle...................................... 251
Removing the Jumper Cables....................... 253
K
Keyless Entry
....................................................87
Keyless Entry Settings........................................ 87
Keyless Entry – Troubleshooting................... 88
Locking and Unlocking the Doors Using Keyless Entry.................................................... 88
Master Access Code............................................ 87
Keyless Entry Settings
..................................87
Clearing All Personal Access Codes..............87
Creating Personal Access Codes.................... 87
Reprogramming the Unlocking Function.............................................................. 87
Keyless Entry – Troubleshooting.............88 Keyless Entry – Frequently Asked
Questions........................................................... 88
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Seatbelt Warning Lamp and Indicator
Chime..............................................................46
Conditions of operation..................................... 47
Seats.................................................................126
Security..............................................................89
Service Data......................................................15
Settings Data....................................................16
Comfort and Convenience Data...................... 16
Entertainment Data............................................. 16
Settings............................................................427 ........................................................................\
........... 427
911 Assist............................................................... 428
Ambient Lighting............................................... 428
Audio....................................................................... 427
Automatic Updates.......................................... 428
Charge Settings.................................................. 428
Clock....................................................................... 427
Display................................................................... 428
Driver Assist......................................................... 428
FordPass............................................................... 428
General.................................................................. 428
Message Center................................................. 428
Mobile Apps......................................................... 428
Multi Contour Seats.......................................... 428
Navigation............................................................ 428
Personal Profiles................................................ 428
Phone..................................................................... 427
Seats...................................................................... 428
Sound..................................................................... 427
Valet Mode........................................................... 428
Vehicle................................................................... 428
Voice Control....................................................... 428
Side Airbags
......................................................57
Side Sensing System..................................189 Object Distance Indicator............................... 190
Sitting in the Correct Position..................126
Sliding Door Precautions
............................80
Sliding Door.....................................................80
Closing the Sliding Door.................................... 80
Opening the Sliding Door................................. 80
Sliding Door – Troubleshooting...................... 85
Sliding Door – Troubleshooting
...............85
Sliding Door – Frequently Asked
Questions ........................................................... 86
Sliding Door – Information Messages..........85
Snow Chains See: Using Snow Chains................................. 333Spare Wheel
See: Changing a Road Wheel....................... 339
Special Notices
.................................................11
New Vehicle Limited Warranty.......................... 11
Special Operating Conditions Scheduled Maintenance...............................................451
Exceptions............................................................ 453
Speed Control See: Cruise Control............................................ 198
Speed Limiter
...............................................206
Principle of Operation..................................... 206
Using Speed Limiter......................................... 206
Stability Control
.............................................181
Principle of Operation........................................ 181
Starter Switch See: Ignition Switch........................................... 144
Starting a Gasoline Engine.......................144 Engine Warning Lamps.................................... 146
Failure to Start..................................................... 145
Guarding Against Exhaust Fumes................145
Important Ventilating Information..............146
Starting the Engine............................................ 145
Stopping the Engine When Your Vehicle is Moving............................................................... 145
Stopping the Engine When Your Vehicle is Stationary......................................................... 145
Starting and Stopping the Engine.........144 General Information.......................................... 144
Steering...........................................................220 Adaptive Learning............................................... 221
Electric Power Steering................................... 220
Steering Information Messages..................... 221
Steering Wheel...............................................96
Stopping the Engine
....................................148
Stopping the Sliding Door Movement.....................................................84
Storage Compartments
..............................141
Storage.............................................................142 Bottle Holders...................................................... 142
Overhead Storage.............................................. 142
Rear Overhead Storage.................................... 142
Streaming Bluetooth Audio - Vehicles Without: SYNC..........................................380
Selecting a Source............................................ 380
Supplementary Restraints System.........50 Principle of Operation........................................ 50
Switching Auto-Start-Stop On and Off...................................................................148
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2021 Transit (TTH) Canada/United States of America, MK3J 19A321 AA enUSA, Edition date: 202010, Second-Printing Index