service schedule FORD TRANSIT CONNECT 2018 User Guide

Less Cost to Properly Maintain Your
Vehicle
Ford Protect extended service plan also
offers a Premium Maintenance Plan that
covers all scheduled maintenance, and
selected wear items. The coverage is
prepaid, so you never have to worry about
the cost of your vehicle
’s maintenance.
Covered maintenance includes:
• Windshield wiper blades.
• Spark plugs.
• The clutch disc (if equipped).
• Brake pads and linings.
• Shock absorbers.
• Struts.
• Engine Belts.
• Engine coolant hoses, clamps and
o-rings.
• Diesel exhaust fluid replenishment (if
equipped).
• Cabin air filter replacement every
20,000 mi (32,000 km) (electric
vehicles only).
Interest Free Finance Options
Just a 10% down payment will provide you
with an affordable, no interest, no fee
payment program allowing you all the
security and benefits Ford Protect
extended service plan has to offer while
paying over time. You are pre-approved
with no credit check or hassles. To learn
more, call our Ford Protect extended
service plan specialists at 800-367-3377.
Ford Protect Extended Service Plan
P.O. Box 321067
Detroit, MI 48232 Ford Protect Extended Service
Plan (CANADA ONLY)
You can get more protection for your
vehicle by purchasing a Ford Protect
extended service plan. Ford Protect
extended service plan is the only service
contract backed by Ford Motor Company
of Canada, Limited. Depending on the plan
you purchase, Ford Protect extended
service plan provides benefits such as:
•
Rental reimbursement.
• Coverage for certain maintenance and
wear items.
• Protection against repair costs after
your New Vehicle Limited Warranty
Coverage expires.
• Roadside Assistance benefits.
There are several Ford Protect extended
service plans available in various time,
distance and deductible combinations.
Each plan is tailored to fit your own driving
needs, including reimbursement for towing
and rental. When you purchase Ford
Protect extended service plan, you receive
added peace-of-mind protection
throughout Canada, the United States and
Mexico, provided by a network of
participating authorized Ford Motor
Company dealers.
Note: Repairs performed outside of
Canada, the United States and Mexico are
not eligible for Ford Protect extended
service plan coverage.
This information is subject to change. For
more information; visit your local Ford of
Canada dealer or www.ford.ca to find the
Ford Protect extended service plan that is
right for you.
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GENERAL MAINTENANCE
INFORMATION
Why Maintain Your Vehicle?
Carefully following the maintenance
schedule helps protect against major repair
expenses resulting from neglect or
inadequate maintenance and may help to
increase the value of your vehicle when
you sell or trade it. Keep all receipts for
completed maintenance with your vehicle.
We have established regular maintenance
intervals for your vehicle based upon
rigorous testing. It is important that you
have your vehicle serviced at the proper
times. These intervals serve two purposes;
one is to maintain the reliability of your
vehicle and the second is to keep your cost
of owning your vehicle down.
It is your responsibility to have all
scheduled maintenance performed and to
make sure that the materials used meet
the specifications identified in this owner's
manual. See Capacities and
Specifications (page 255).
Failure to perform scheduled maintenance
invalidates warranty coverage on parts
affected by the lack of maintenance.
Why Maintain Your Vehicle at Your
Dealership?
Factory-Trained Technicians
Service technicians participate in extensive
factory-sponsored certification training to
help them become experts on the
operation of your vehicle. Ask your
dealership about the training and
certification their technicians have
received. Genuine Ford and Motorcraft®
Replacement Parts
Dealerships stock Ford, Motorcraft and
Ford-authorized branded re-manufactured
replacement parts. These parts meet or
exceed our specifications. Parts installed
at your dealership carry a nationwide
24-month or unlimited mile (kilometer)
parts and labor limited warranty.
If you do not use Ford authorized parts they
may not meet our specifications and
depending on the part, it could affect
emissions compliance.
Convenience
Many dealerships have extended evening
and Saturday hours to make your service
visit more convenient and they offer one
stop shopping. They can perform any
services that are required on your vehicle,
from general maintenance to collision
repairs.
Note:
Not all dealers have extended hours
or body shops. Please contact your dealer
for details.
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle and its emission control systems,
make sure you have scheduled
maintenance performed at the designated
intervals.
Your vehicle is equipped with the
Intelligent Oil-Life Monitor system, which
displays a message in the information
display at the proper oil change interval.
This interval may be up to one year or
10,000 mi (16,000 km)
.
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When the oil change message appears in
the information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 mi
(800 km) of the message appearing. Make
sure you reset the Intelligent Oil-Life
Monitor after each oil change. See
Oil
Change Indicator Reset (page 201).
If your information display resets
prematurely or becomes inoperative, you
should perform the oil change interval at
six months or
5,000 mi (8,000 km) from
your last oil change. Never exceed one year
or
10,000 mi (16,000 km) between oil
change intervals.
Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle. Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals or
additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
Oils, Fluids and Flushing
In many cases, fluid discoloration is a
normal operating characteristic and, by
itself, does not necessarily indicate a
concern or that the fluid needs to be
changed. However, a qualified expert, such
as the factory-trained technicians at your
dealership, should inspect discolored fluids
that also show signs of overheating or
foreign material contamination
immediately.
Make sure to change your vehicle ’s oils and
fluids at the specified intervals or in
conjunction with a repair. Flushing is a
viable way to change fluid for many vehicle
sub-systems during scheduled
maintenance. It is critical that systems are
flushed only with new fluid that is the same
as that required to fill and operate the
system or using a Ford-approved flushing
chemical.
Owner Checks and Services
Make sure you perform the following basic
maintenance checks and inspections every
month or at six-month intervals.
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Multi-Point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor™
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
your vehicle is used. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying a
message in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
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At every oil change interval as indicated by the information display
*
Inspect the tires, tire wear and measure the tread depth.
Inspect the wheels and related components for abnormal noise, wear, looseness or
drag.
* Do not exceed one year or 10000 miles (16000 kilometers) between service intervals.
** Reset the Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine
Oil Check (page 200). Other maintenance items
1
Replace cabin air filter.
Every 20000 miles (32000
km)
Replace engine air filter.
Every 30000 miles (48000
km)
Change engine coolant.2
At 100000 miles (160000
km)
Replace spark plugs.
Every 100000 miles
(160000 km) Inspect accessory drive belt(s). 3
Change automatic transmission fluid.
Every 150000 miles
(240000 km)
Replace accessory drive belt(s). 4
1 Perform these maintenance items within 3000 miles (4800 kilometers) of the last
engine oil and filter change. Do not exceed the designated distance for the interval.
2 Initial replacement at six years or 100000 miles (160000 kilometers), then every three
years or 50000 miles (80000 kilometers).
3 After initial inspection, inspect every other oil change until replaced.
4 If not replaced within the last 100000 miles (160000 kilometers).
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SPECIAL OPERATING
CONDITIONS SCHEDULED
MAINTENANCE
If you operate your vehicle primarily in any
of the following conditions, you need to
perform extra maintenance as indicated.
If you operate your vehicle
occasionally
under any of these conditions, it is not
necessary to perform the extra
maintenance. For specific
recommendations, see your dealership
service advisor or technician. Perform the services shown in the
following tables when specified, or within
3000 miles (4800 kilometers) of a
message indicating that an oil change is
required appears in the information display.
•
Example 1
: The oil change required
message comes on at 28751 miles
(46270 kilometers). Perform the
30000-mile (48000-kilometer)
automatic transmission fluid
replacement.
• Example 2
: The oil change required
message has not come on, but the
odometer reads 30000 miles (48000
kilometers) (for example, the
Intelligent Oil-Life Monitor was reset
at 25000 miles [40000 kilometers]).
Perform the engine air filter
replacement. Towing a trailer or using a car-top carrier
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Replace spark plugs.
Every 60000 miles (96000
km) Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change engine oil and filter as indicated by the information
display and perform services listed in the Normal Sched-
uled Maintenance chart.
As required
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
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Extensive idling or low-speed driving for long distances, as in heavy commercial use
(such as delivery, taxi, patrol car or livery)
Change automatic transmission fluid.
Every 30000 miles (48000
km)
Replace spark plugs.
Every 60000 miles (96000
km)
* This is an optional feature. Operating in dusty or sandy conditions (such as unpaved or dusty roads)
Replace cabin air filter.
Inspect frequently, service
as required
Replace engine air filter.
Inspect the wheels and related components for abnormal
noise, wear, looseness or drag.
Every 5000 miles (8000
km)
Rotate tires, inspect tires for wear and measure tread
depth.
Change engine oil and filter.*
Every 5000 miles (8000
km) or six months
Perform multi-point inspection.
Change automatic transmission fluid.
Every 30000 miles (48000
km)
* Reset your Intelligent Oil-Life Monitor after engine oil and filter changes. See Engine
Oil Check (page 200).
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Window Lock..........................................................
74
Protecting the Environment........................15
R
Rear Parking Aid...........................................140
Rear Passenger Climate Controls..........100
Rear Seat Armrest.........................................112
Rear Seats.......................................................107 Type 1....................................................................... 107
Type 2..................................................................... 109
Rear Under Floor Storage
..........................153
Adjustable Load Floor....................................... 153
Passenger Compartment Floor..................... 153
Rear View Camera
........................................142
Switching the Rear View Camera Off.........144
Switching the Rear View Camera On..........142
Using the Display................................................ 142
Vehicles With Parking Aid............................... 144
Rear View Camera See: Rear View Camera.................................... 142
Rear Window Wiper and Washers...........65 Rear Window Washer......................................... 65
Rear Window Wiper............................................ 65
Recommended Towing Weights............163 Calculating the Maximum Loaded Trailer
Weight............................................................... 164
Reduced Engine Performance.................170
Refueling..........................................................123 System Warnings................................................ 124
Remote Control
..............................................46
Car Finder................................................................ 47
Integrated Keyhead Transmitter.................... 46
Programming a New Remote Control.........46
Replacing the Battery......................................... 46
Repairing Minor Paint Damage...............224
Replacement Parts Recommendation........................................12
Collision Repairs.................................................... 12
Scheduled Maintenance and Mechanical Repairs.................................................................. 12
Warranty on Replacement Parts..................... 12
Replacing a Lost Key or Remote Control.............................................................47
Reporting Safety Defects (Canada Only)...............................................................183
Reporting Safety Defects (U.S. Only)...............................................................183 Roadside Assistance
...................................173
Vehicles Sold in Canada: Getting Roadside
Assistance......................................................... 174
Vehicles Sold in Canada: Roadside Assistance Program Coverage.................. 174
Vehicles Sold in Canada: Using Roadside Assistance......................................................... 174
Vehicles Sold in the United States: Getting Roadside Assistance..................................... 173
Vehicles Sold in the United States: Using Roadside Assistance..................................... 173
Roadside Emergencies
...............................173
Roof Racks and Load Carriers.................155
Maximum Load Weights.................................. 156
Running-In See: Breaking-In.................................................. 170
Running Out of Fuel
......................................121
Adding Fuel From a Portable Fuel
Container........................................................... 122
Filling a Portable Fuel Container................... 122
S
Safety Canopy ™
............................................43
Safety Precautions........................................119
Satellite Radio...............................................273 Satellite Radio Electronic Serial Number
(ESN)................................................................. 274
Satellite Radio Reception Factors...............273
SIRIUS® Satellite Radio Service.................. 273
Troubleshooting.................................................. 274
Scheduled Maintenance Record
...........396
Scheduled Maintenance..........................388
Seatbelt Extension
........................................35
Seatbelt Height Adjustment......................32
Seatbelt Reminder
.........................................33
Belt-Minder™........................................................ 33
Seatbelts...........................................................29 Principle of Operation........................................ 29
Seatbelt Warning Lamp and Indicator Chime...............................................................32
Conditions of operation..................................... 33
Seats
.................................................................103
Security..............................................................58
Settings...........................................................359 911 Assist............................................................... 364
Ambient Lighting............................................... 369
Bluetooth............................................................... 361
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Clock........................................................................\
361
Display................................................................... 370
General.................................................................. 368
Media Player....................................................... 360
Mobile Apps......................................................... 367
Navigation............................................................ 365
Phone...................................................................... 361
Radio...................................................................... 364
Sound..................................................................... 359
Valet Mode............................................................. 371
Vehicle................................................................... 369
Voice Control........................................................ 371
Wi-Fi....................................................................... 369
Side Airbags.....................................................42
Sitting in the Correct Position..................103
Snow Chains See: Using Snow Chains................................. 243
Special Notices................................................12 New Vehicle Limited Warranty......................... 12
On Board Diagnostics Data Link Connector............................................................ 13
Special Instructions.............................................. 12
Special Operating Conditions Scheduled Maintenance..............................................394
Speed Control See: Cruise Control............................................ 145
Stability Control............................................138
Principle of Operation....................................... 138
Starter Switch See: Ignition Switch............................................ 116
Starting a Gasoline Engine.........................117 Cold or Hot Engine............................................... 117
Engine Idle Speed after Starting.................... 117
Flooded Engine..................................................... 117
Starting and Stopping the Engine...........116 General Information........................................... 116
Steering.............................................................151 Electric Power Steering..................................... 151
Steering Wheel
...............................................60
Storage Compartments..............................115
Sun Shades.......................................................77 Bounce-Back......................................................... 78
Opening and Closing the Sun Shade............78
Sun Shade Relearning........................................ 78
Supplementary Restraints System..........37 Principle of Operation......................................... 37
Switching Off the Engine............................117 Vehicles With a Turbocharger......................... 117Symbols Glossary
.............................................7
SYNC™ 3.........................................................315
General Information.......................................... 315
SYNC™ 3 Troubleshooting.......................371
SYNC™ Applications and Services........................................................293
911 Assist............................................................... 293
SYNC Mobile Apps............................................ 295
SYNC™.............................................................277 General Information.......................................... 277
SYNC™ Troubleshooting.........................306
T
Tailgate See: Manual Liftgate........................................... 56
Technical Specifications See: Capacities and Specifications............255
The Better Business Bureau (BBB) Auto Line Program (U.S. Only).......................180
Tire Care
..........................................................228
Glossary of Tire Terminology........................ 230
Information About Uniform Tire Quality Grading............................................................. 228
Information Contained on the Tire Sidewall............................................................. 231
Temperature A B C............................................ 229
Traction AA A B C............................................... 229
Treadwear............................................................. 229
Tire Pressure Monitoring System
...........244
Changing Tires With a Tire Pressure
Monitoring System....................................... 245
Tire Pressure Monitoring System Reset Procedure......................................................... 247
Understanding the Tire Pressure Monitoring System ............................................................. 245
Tires See: Wheels and Tires...................................... 227
Towing a Trailer.............................................162 Load Placement.................................................. 162
Towing Points
.................................................167
Recovery Hook..................................................... 167
Towing the Vehicle on Four Wheels..........................................................169
Emergency Towing............................................ 169
Recreational Vehicle Towing.......................... 169
Towing..............................................................162
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