lock FORD TRANSIT CONNECT 2019 Owners Manual

Cell phone issues
Possible solution
Possible cause
Issue
iPhone •Go to your cell phone's Settings.
• Go to the Bluetooth Menu.
• Press the blue circle to the right of the
device named with your vehicle make
and model to enter the next menu.
• Turn Show Notifications on.
• Disconnect then reconnect your iPhone
from the SYNC 3 system to activate this
settings update.
Your iPhone is now set up to forward
incoming text messages to SYNC 3.
Repeat these steps for every other SYNC 3
vehicle that you connect. Your iPhone will
only forward incoming text messages to
SYNC 3 if the iPhone is not unlocked in the
messaging application.
Replying to text messages using SYNC 3 is
not supported by iPhone.
Text messages from WhatsApp and Face-
book Messenger are not supported.
Your cell phone must support downloading
text messages through Bluetooth to receive
incoming text messages.
This is a cell phone-
dependent feature.
Audible text
messages do
not work on my
cell phone. Because each cell phone is different, refer
to your device's manual for the specific cell
phone you are pairing. In fact, there can be
differences between cell phones due to
brand, model, service provider and software
version.
This is a cell phone limita-
tion.
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then reconnect it to
SYNC 3.
Possible device malfunc-
tion.
I am having
trouble
connecting my
device. Make sure you are using the manufacturer's
cable.
Make sure to correctly insert the USB cable
into the device and your vehicle's USB port.
Make sure that the device does not have
an auto-install program or active security
settings.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Make sure you are not leaving the device in
your vehicle during very hot or cold
temperatures.
This is a device limitation.
SYNC 3 does
not recognize
my device when
I start my
vehicle.
Make sure you connect the device to SYNC
3 and that you have started the media
player on your device.
This is a device-
dependent feature.
Bluetooth audio
does not
stream. The device is not
connected.
Make sure that all song details are popu-
lated.
Your music files may not
contain the correct artist,
song title, album or genre
information.
SYNC 3 does
not recognize
music that is on
my device. Try replacing the corrupt file with a new
version.
The file may be
corrupted.
Some devices require you to change the
USB settings from mass storage to media
transfer protocol class.
The song may have
copyright protection that
does not allow it to play.
Convert the file to a supported format. See
Entertainment (page 377).
The file format is not
supported by SYNC 3.
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing SYNC™ 3

USB and Bluetooth Stereo issues
Possible solution
Possible cause
Issue
Update media index. See Settings (page
386).
The device needs to be
re-indexed.
Make sure your device is unlocked before
connecting it to SYNC 3.
The device has a lock
screen enabled.
Disconnect the device from SYNC 3. Try
switching your device off, resetting it or
removing the battery, then connect it back
to SYNC 3.
This is a device limitation.
When I connect
my device, I
sometimes do
not hear any
sound. To listen to Apple devices through USB,
select AirPlay from the devices Control
Center, then select Dock Connector.
To listen to Apple devices through
Bluetooth Stereo, select AirPlay from the
devices Control Center, then select SYNC.Wi-Fi Issues
Possible solution
Possible cause
Issue
Verify password.
Password error.
Failed connection.
Check for a poor Wi-Fi
signal.
Weak signal.
Use a unique name for your
SSID, don’t use the default
name unless it contains a
unique identifier, such as
part of the MAC address.
Multiple Access points
within range with the same
SSID.
Position the vehicle close to
the hotspot with the front of
the vehicle facing the
hotspot direction and
remove obstacles if
possible. Other Wi-Fi,
Bluetooth, microwave and
cordless phones may cause
interference.
Weak signal probably due
to distance from the
hotspot, obstruction or high
interference.
Disconnecting after
successful connection.
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing SYNC™ 3

PROTECT YOURSELF FROM THE RISING
COST OF VEHICLE REPAIRS WITH A FORD
PROTECT EXTENDED SERVICE PLAN.
Ford Protect Extended Service
Plans (U.S. Only)
Ford Protect extended service plan means
peace of mind. It’
s the extended service
plan backed by Ford Motor Company, and
provides more protection beyond the New
Vehicle Limited Warranty coverage. When
you visit your Ford Dealer, Insist on Ford
Protect extended service plans!
Ford Protect Can Quickly Pay for Itself
One trip to the Service Center could easily
exceed the price of your Ford Protect
extended service plan. With Ford Protect
extended service plan you minimize your
risk for unexpected repair bills and rising
repair costs.
Up to 1,000+ Covered Vehicle
Components
There are four mechanical Ford Protect
extended service plans with different levels
of coverage. Ask your authorized dealer for
details.
1. PremiumCARE - Our most comprehensive coverage. With over
1,000 covered components, this plan
is so complete it’ s probably easier to
list what’ s not covered.
2. ExtraCARE - Covers 113 components, and includes many high-tech items.
3. BaseCARE - Covers 84 components.
4. PowertrainCARE - Covers 29 critical components.
Ford Protect extended service plans are
honored by all authorized Ford dealers in
the U.S., Canada and Mexico. That means you get:
•
Reliable, quality service at any Ford or
Lincoln dealership.
• Repairs performed by factory trained
technicians, using genuine parts.
Rental Car Reimbursement
1st day Rental Benefit
If you bring your car into your dealer for
service, we ’ll give you a loaner to use for
the day.
Extended Rental Benefits
If your vehicle is kept overnight for covered
repairs, you are eligible for rental car
coverage, including warranty repairs, and
Field Service Actions.
Roadside Assistance
Exclusive 24/7 roadside assistance,
including:
• Towing, flat-tire change and battery
jump starts.
• Out of fuel and lock-out assistance.
• Travel expense reimbursement for
lodging, meals and rental car.
• Assistance for taxi, shuttle, rental car
coverage or other transportation.
Transferable Coverage
If you sell your vehicle before your Ford
Protect extended service plan coverage
expires, you can transfer any remaining
coverage to the new owner. Which should
give you and your potential buyer a little
more peace of mind.
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Ford Protect

Check Every Month
Engine oil level.
Function of all interior and exterior lights.
Tires (including spare) for wear and proper pressure. Windshield washer fluid level.
Fuel and water separator. Drain if necessary (or if indicated by the information display). Holes and slots in the tail pipe to make sure they are functional and clear of debris. Check Every Six Months
Battery connections. Clean if necessary.
Body and door drain holes for obstructions. Clean if necessary. Cooling system fluid level and coolant strength.
Door weatherstrips for wear. Lubricate if necessary.
Hinges, latches and outside locks for proper operation. Lubricate if necessary. Parking brake for proper operation.
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-Point Inspection
In order to keep your vehicle running right,
it is important to have the systems on your
vehicle checked regularly. This can help
identify potential issues and prevent major
problems. We recommend having the
following multi-point inspection performed
at every scheduled maintenance interval
to help make sure your vehicle keeps
running great.
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Scheduled Maintenance

9
911 Assist...........................................................49
911 Assist May Not Work If................................ 50
911 Assist Privacy Notice................................... 50
In the Event of a Crash....................................... 50
A
A/C See: Climate Control......................................... 108
About This Manual
...........................................7
ABS See: Brakes............................................................ 173
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 174
Accessories.....................................................412 Exterior Style........................................................ 412
Interior Style.......................................................... 412
Lifestyle.................................................................. 412
Peace of Mind...................................................... 412
Accessories See: Replacement Parts
Recommendation............................................ 13
ACC See: Using Adaptive Cruise Control............196
Active Park Assist.........................................184 Using Active Park Assist.................................. 185
Adjusting the Headlamps.........................276 Horizontal Aim Adjustment........................... 278
Vertical Aim Adjustment................................. 276
Adjusting the Steering Wheel....................74
Airbag Disposal..............................................48
Air Conditioning See: Climate Control......................................... 108
Air Filter See: Changing the Engine Air Filter - 2.0L
Duratec-HE (MI4)/2.0L Flex Fuel, 1.5L
Duratorq-TDCi Diesel.................................. 283
See: Changing the Engine Air Filter - 2.5L..................................................................... 283
Alarm See: Anti-Theft Alarm......................................... 72
AM/FM Radio - Vehicles Without: SYNC 3
......................................................................358
Selecting a Radio Source............................... 358Anti-Theft Alarm
.............................................72
Alarm System......................................................... 72
Arming the Alarm................................................. 72
Disarming the Alarm........................................... 73
Full Guard and Reduced Guard....................... 72
Triggering the Alarm............................................ 72
Appendices
....................................................434
Apps.................................................................385 Using Apps on an Android Device...............386
Using Apps on an iOS Device........................ 385
At a Glance
.........................................................17
Audible Warnings and Indicators............90 Airbag Secondary Warning Audible
Warning.............................................................. 90
Automatic Transmission Audible Warning.............................................................. 90
Door Ajar Audible Warning................................ 91
Fasten Seatbelt Audible Warning................... 91
Headlamps On Audible Warning.................... 91
Key in Ignition Audible Warning....................... 91
Parking Brake On Audible Warning................91
Audio System
................................................352
General Information......................................... 352
Audio Unit Clock and Date Displays - Vehicles Without: SYNC 3
.....................358
Adjusting the Clock........................................... 358
Audio Unit - Vehicles With: SYNC 3
......................................................................356
Adjusting the Volume...................................... 356
Changing Radio Stations................................ 357
Pausing or Playing Media................................ 357
Scrolling Through the Menu Options.........357
Seek Down and Previous Track Button................................................................ 357
Seek Up and Next Track Button................... 357
Sound Settings................................................... 357
Switching the Audio Unit On and Off........356
Switching the Screen On and Off................357
Audio Unit - Vehicles Without: SYNC 3.......................................................................353
Adjusting the Volume....................................... 353
Changing Radio Stations................................ 354
Pausing or Playing Media............................... 356
Returning to the Previous Screen................356
Scrolling Through the Menu Options.........355
Seek Down and Previous Track Button............................................................... 356
Seek Up and Next Track Button.................. 356
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Selecting a Menu Option................................
355
Selecting Media.................................................. 354
Selecting the Radio.......................................... 354
Sound Settings................................................... 356
Switching the Audio Unit On and Off........353
Switching the Screen On and Off...............356
System Settings................................................. 356
Using a Cell Phone............................................ 356
Autolamps........................................................79 Windshield Wiper Activated
Headlamps........................................................ 79
Automatic Climate Control......................109 Adjusting the Auto Mode.................................. 110
Directing Air to the Footwell Air Vents........110
Directing Air to the Instrument Panel Air Vents................................................................... 110
Directing Air to the Windshield Air Vents................................................................... 110
Setting the Blower Motor Speed................... 110
Setting the Temperature.................................. 110
Switching Auto Mode On and Off.................110
Switching Dual Mode On and Off.................110
Switching Maximum Cooling On and Off........................................................................\
110
Switching Maximum Defrost On and Off....................................................................... 109
Switching the Air Conditioning On and Off....................................................................... 109
Switching the Climate Control On and Off....................................................................... 109
Switching the Recirculated Air On and Off....................................................................... 109
Automatic Crash Notification System............................................................49
Automatic High Beam Control.................80 Automatic High Beam Indicator...................... 81
Overriding the System......................................... 81
Switching the System On and Off................80
Automatic Transmission - 6-Speed Automatic Transmission........................169
Brake Shift Interlock.......................................... 169
Selector Lever Positions.................................. 169
SelectShift™........................................................ 169
Automatic Transmission - 8-Speed Automatic Transmission..........................171
Brake Shift Interlock............................................ 171
Selector Lever Positions.................................... 171
SelectShift™......................................................... 171Automatic Transmission Fluid
Check.............................................................272
Auto-Start-Stop...........................................146 Information Messages....................................... 147
Principle of Operation....................................... 146
Replacing the Battery........................................ 147
Switching the System On and Off................147
Using Auto-Start-Stop..................................... 146
Autowipers........................................................75
Auxiliary Power Points.................................131 12 Volt DC Power Point...................................... 131
B
Battery See: Changing the 12V Battery...................... 273
Blind Spot Information System.............209 ........................................................................\
.......... 209
Switching the System On and Off...............210
System Errors....................................................... 210
Using the Blind Spot Information System............................................................. 209
BLIS See: Blind Spot Information System.........209
Bonnet Lock See: Opening and Closing the Hood...........261
Booster Seats..................................................26 Types of Booster Seats....................................... 27
Brake Fluid Check.........................................272
Brakes................................................................173 General Information........................................... 173
Breaking-In.....................................................238
Bulb Specification Chart..........................350
C
Cabin Air Filter.................................................113
Capacities and Specifications - 1.5L Duratorq-TDCi Diesel..............................335
Air Conditioning System.................................. 335
Automatic Transmission................................. 339
Brake System...................................................... 339
Diesel Exhaust Fluid......................................... 338
Engine.................................................................... 336
Fuel Tank.............................................................. 338
Grease................................................................... 340
Locks...................................................................... 340
Washer Reservoir............................................... 338
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Capacities and Specifications - 2.0L
Duratec-HE (MI4)/2.0L Flex
Fuel................................................................340
Air Conditioning System.................................. 341
Automatic Transmission................................ 344
Brake System...................................................... 343
Engine..................................................................... 341
Fuel Tank............................................................... 343
Grease.................................................................... 344
Locks...................................................................... 344
Washer Reservoir............................................... 343
Capacities and Specifications - 2.5L................................................................345
Air Conditioning System................................. 345
Automatic Transmission................................ 349
Brake System...................................................... 348
Engine.................................................................... 346
Fuel Tank.............................................................. 348
Grease.................................................................... 350
Locks...................................................................... 349
Washer Reservoir............................................... 348
Capacities and Specifications.................327
Cargo Nets......................................................222
Installing the Net................................................ 222
Removing the Net.............................................. 224
Car Wash See: Cleaning the Exterior............................... 287
Catalytic Converter
......................................159
On-Board Diagnostics System...................... 159
Changing a Bulb...........................................278 Central High Mounted Brake Lamp.............281
Front Fog Lamps............................................... 280
Headlamp............................................................. 278
Interior Lamps...................................................... 281
License Plate Lamp........................................... 281
Rear Lamps........................................................... 281
Side Direction Indicator.................................. 280
Changing a Fuse..........................................260 Fuse Types........................................................... 260
General Information......................................... 260
Passenger Compartment Fuse Box...........260
Changing a Road Wheel...........................320 Changing a Road Wheel................................... 321
Dissimilar Spare Wheel and Tire Assembly Information
..................................................... 320
Stowing the Flat or Spare Tire...................... 324
Changing the 12V Battery..........................273 Changing the Engine Air Filter - 2.0L
Duratec-HE (MI4)/2.0L Flex Fuel, 1.5L
Duratorq-TDCi Diesel
..............................283
Changing the Engine Air Filter - 2.5L.................................................................283
Changing the Front Wiper Blades..........275
Changing the Rear Wiper Blades - Vehicles With: Manual Liftgate
............275
Changing the Rear Wiper Blades - Vehicles With: Rear Cargo Doors
........276
Checking MyKey System Status..............60
Checking the Wiper Blades......................275
Child Restraint and Seatbelt Maintenance.................................................38
Child Restraint Positioning.........................28
Child Safety
.......................................................18
General Information............................................. 18
Child Safety Locks.........................................30 Left-Hand Side....................................................... 31
Right-Hand Side.................................................... 31
Cigar Lighter
.....................................................131
Cleaning Leather Seats..............................291
Cleaning Products.......................................286
Cleaning the Exterior..................................287 Cleaning the Headlamps................................ 287
Exterior Chrome Parts..................................... 288
Exterior Plastic Parts........................................ 288
Stripes or Graphics........................................... 288
Underbody........................................................... 288
Under Hood......................................................... 288
Cleaning the Instrument Panel and Instrument Cluster Lens
........................290
Cleaning the Interior...................................289 Fabric, Carpets, Cloth Seats, Headliners
and Floor Mats.............................................. 289
Instrument Cluster Screens, LCD Screens and Radio Screens....................................... 290
Leather Interior................................................... 290
Rear Windows.................................................... 290
Seatbelts.............................................................. 289
Storage Compartments, Cup Holders and Ashtrays........................................................... 290
Suede Micro Fiber Fabric................................ 290
Cleaning the Wheels..................................292
Cleaning the Windows and Wiper Blades...........................................................289
Clearing All MyKeys......................................60 MyKey Information Messages......................... 60
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Climate Control............................................108
Clock...................................................................94
Type 1........................................................................\
94
Type 2....................................................................... 94
Cold Weather Precautions.......................239
Connecting a Bluetooth Device - Vehicles Without: SYNC 3.....................358
Pairing a Device.................................................. 358
Coolant Check See: Engine Coolant Check........................... 268
Cornering Lamps
.............................................81
Crash Sensors and Airbag Indicator........47
Creating a MyKey - Vehicles With: Push Button Start
...................................................57
MyKey Information Messages......................... 58
Creating a MyKey - Vehicles Without: Push Button Start........................................57
MyKey Information Messages.......................... 57
Cross Traffic Alert..........................................211 False Alerts............................................................ 213
Switching the System Off and On................213
System Errors....................................................... 213
System Lights, Messages and Audible Alerts................................................................... 212
System Limitations............................................ 213
Using the System................................................. 211
Cruise Control................................................195 Principle of Operation....................................... 195
Cruise control See: Using Cruise Control................................ 195
Cup Holders....................................................133
Customer Assistance
..................................247
D
Data Recording
..................................................9
Comfort, Convenience and Entertainment
Data........................................................................\
11
Event Data................................................................. 11
Service Data............................................................ 10
Services That Third Parties Provide...............12
Services That We Provide.................................. 12
Vehicles With a Modem...................................... 12
Vehicles With SYNC............................................. 12
Declaration of Conformity - Vehicles With: SYNC 3..............................................462
Radio Frequency Statement......................... 462Declaration of Conformity - Vehicles
With: Wireless Accessory
Charging.......................................................462
Declaration of Conformity - Vehicles Without: SYNC 3
........................................461
Radio Frequency Statement.......................... 461
Diesel Particulate Filter..............................163 Diesel Particulate Filter Automatic
Regeneration................................................... 164
Diesel Particulate Filter Manual Regeneration................................................... 165
On-Board Diagnostics System...................... 163
Direction Indicators
.......................................82
Doors and Locks.............................................63
Drive Belt Routing - 1.5L Duratorq-TDCi Diesel............................................................284
Drive Belt Routing - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel
...............................284
Drive Belt Routing - 2.5L...........................285
Driver Alert.....................................................203 Driver Alert System Display........................... 204
Driver Alert System Messages...................... 205
Driver Alert System Warnings....................... 203
Switching Driver Alert On or Off.................. 204
Driver and Passenger Airbags....................41 Children and Airbags........................................... 42
Proper Driver and Front Passenger Seating Adjustment......................................................... 41
Driver Knee Airbag
.........................................46
Driving Aids....................................................202
Driving Hints..................................................238
Driving Through Water
...............................239
E
Eco Mode
.........................................................213
Eco Mode System Display............................... 214
Principle of Operation....................................... 213
Economical Driving.....................................238
Electromagnetic Compatibility
..............434
Emission Law.................................................158 Noise Emissions Warranty, Prohibited
Tampering Acts and Maintenance..........159
Tampering With a Noise Control System............................................................... 158
End User License Agreement.................436 VEHICLE SOFTWARE END USER LICENSE
AGREEMENT (EULA) ................................. 436
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Engine Block Heater....................................144
Using the Engine Block Heater...................... 145
Engine Coolant Check...............................268
Adding Coolant.................................................. 268
Coolant Change................................................. 270
Engine Coolant Temperature Management....................................................271
Fail-Safe Cooling............................................... 270
Recycled Coolant............................................... 270
Severe Climates................................................. 270
Engine Cooling Fan - Diesel.....................268
Engine Cooling Fan - Gasoline................267
Engine Emission Control...........................158
Engine Immobilizer See: Passive Anti-Theft System..................... 70
Engine Oil Check..........................................266 Adding Engine Oil.............................................. 266
Engine Oil Dipstick - 1.5L Duratorq-TDCi Diesel.............................................................265
Engine Oil Dipstick - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel/2.5L....................266
Engine Specifications - 1.5L Duratorq-TDCi Diesel..............................327
Engine Specifications - 2.0L Duratec-HE (MI4)/2.0L Flex Fuel
...............................328
Engine Specifications - 2.5L....................329
Entertainment...............................................377 Playing Music From a USB or Media
Player................................................................. 378
Streaming Music From a Bluetooth Device................................................................ 378
Using the Radio................................................... 377
Environment.....................................................16
Essential Towing Checks..........................233 Before Towing a Trailer.................................... 235
Hitches................................................................... 234
Launching or Retrieving a Boat or Personal Watercraft....................................................... 236
Safety Chains...................................................... 234
Trailer Brakes....................................................... 234
Trailer Lamps....................................................... 235
Trailer Towing Connector................................ 234
When Towing a Trailer..................................... 235
Event Data Recording See: Data Recording.............................................. 9
Export Unique Options.................................15
Exterior Mirrors
................................................84
Adjusting the Mirrors.......................................... 84Folding the Mirrors...............................................
84
F
Fan See: Engine Cooling Fan - Diesel.................268
See: Engine Cooling Fan - Gasoline............267
Fastening the Seatbelts...............................33 Seatbelt Locking Modes.................................... 34
Using Seatbelts During Pregnancy................34
Flat Tire See: Changing a Road Wheel....................... 320
Flat Tire Inflation See: Tire Sealant and Inflator Kit................296
Floor Mats.......................................................239
Fog Lamps - Front See: Front Fog Lamps......................................... 81
Ford Credit
.........................................................13
US Only..................................................................... 13
Ford Protect....................................................414 Ford Protect Extended Service Plan
(CANADA ONLY)........................................... 415
Ford Protect Extended Service Plans (U.S. Only)................................................................... 414
Front Fog Lamps.............................................81
Front Parking Aid...........................................181 Front Parking Aid Information
Messages.......................................................... 183
Object Distance Indicator................................ 182
Front Passenger Sensing System............42
Front Wiper Blades See: Changing the Front Wiper Blades.......275
Fuel and Refueling.......................................148
Fuel Consumption
........................................157
Advertised Capacity........................................... 157
Fuel Economy....................................................... 157
Fuel Filler Funnel Location........................153
Fuel Quality - Diesel....................................148 Biodiesel................................................................ 149
Diesel Fuel Additives ........................................ 150
Fuel Requirements - Choosing The Right Fuel: Vehicles Operated Where Ultra Low
Sulfur Diesel Fuel Is Not Required ..........149
Fuel Requirements - Choosing The Right Fuel: Vehicles Operated Where Ultra Low
Sulfur Diesel Fuel Is Required (United
States/Canada/Puerto Rico/U.S. Virgin
Islands And Other Locales) ...................... 148
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2019 Transit Connect (CHC) Canada/United States of America, CG3739en enUSA, Edition date: 201804, First-Printing Index