GMC ENVOY 2004 Owner's Manual

Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve days maximum) may be available
for the use of public transportation such as taxi or
bus. In addition, should you arrange transportation
through a friend or relative, reimbursement for
reasonable fuel expenses (ve day maximum) may be
available. Claim amounts should reect actual costs and
be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle you
obrtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of $30.00 a
day and must be supported by receipts. This requires that
you sign and complete a rental agreement and meet
state, local and rental vehicle provider requirements.
Requirements vary and may include minimum age
requirements, insurance coverage, credit card, etc. You
are responsible for fuel usage charges and may also be
responsible for taxes, levies, usage fees, excessive
mileage or rental usage beyond the completion of the
repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but
itis notpart of the New Vehicle Limited Warranty.
A separate booklet entitledWarranty and Owner
Assistance Informationfurnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact your dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
7-9

Vehicle Data Collection and Event
Data Records
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s performance.
Your vehicle uses on-board vehicle computers to monitor
emission control components to optimize fuel economy,
to monitor conditions for airbag deployment and, if so
equipped, to provide anti-lock braking and to help the
driver control the vehicle in difficult driving situations.
Some information may be stored during regular
operations to facilitate repair of detected malfunctions;
other information is stored only in a crash or near crash
event by computer systems commonly called event data
recorders (EDR).
In a crash or near crash event, computer systems, such
as the Airbag Sensing and Diagnostic Module (SDM) in
your vehicle may record information about the condition
of the vehicle and how it was operated, such as engine
speed, brake applications, throttle position, vehicle
speed, seat belt usage, airbag readiness, airbag
performance data, and the severity of a collision. This
information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other thanwith the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.
In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a specic
vehicle with non-GM organizations for research
purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar, please check
the OnStar subscription service agreement or manual for
information on its operations and data collection.
7-10

Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or Transport Canada) in a
situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-GMC-8782 (1-800-462-8782), or
write:
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-11

Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and specications for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
7-12

Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-13

✍NOTES
7-14

A
Accessory Inator...........................................5-73
Accessory Power Outlets.................................3-19
Adding a Snow Plow or Similar Equipment.........4-55
Adding Washer Fluid.......................................5-38
Additional Program Information........................... 7-9
Additives, Fuel................................................. 5-6
Add-On Electrical Equipment...........................5-100
Adjustable Throttle and Brake Pedal..................2-22
Adjusting the Speakers
(Balance/Fade)............................3-67, 3-78, 3-93
After Off-Road Driving.....................................4-28
Air Bag
Readiness Light..........................................3-35
Air Bag Systems.............................................1-51
How Does an Air Bag Restrain?....................1-58
Servicing Your Air Bag-Equipped Vehicle.........1-61
What Makes an Air Bag Inate?....................1-58
What Will You See After an Air Bag Inates? . . 1-59
When Should an Air Bag Inate?...................1-57
Where Are the Air Bags?..............................1-55
Air Cleaner/Filter, Engine.................................5-21
Airbag Sensing and Diagnostic Module (SDM)....7-10
All Overseas Locations...................................... 7-5
AM .............................................................3-117
Antenna, Fixed Mast......................................3-120
Antenna, XM™ Satellite Radio Antenna System . . . 3-120
Anti-lock Brake System..................................... 4-6Anti-Lock Brake, System Warning Light..............3-39
Appearance Care............................................5-91
Care of Safety Belts....................................5-94
Chemical Paint Spotting...............................5-98
Cleaning the Inside of Your Vehicle................5-92
Cleaning the Outside of Your Vehicle..............5-95
Finish Damage............................................5-97
Sheet Metal Damage...................................5-97
Underbody Maintenance...............................5-98
Vehicle Care/Appearance Materials................5-98
Weatherstrips..............................................5-94
Approaching a Hill..........................................4-20
Ashtrays........................................................3-20
Audio Output................................................3-112
Audio System(s).............................................3-63
Audio Steering Wheel Controls....................3-116
Care of Your Cassette Tape Player...............3-118
Care of Your CD and DVD Player................3-119
Care of Your CDs and DVDs.......................3-119
Chime Level Adjustment.............................3-120
Fixed Mast Antenna...................................3-120
Navigation/Radio System.............................3-103
Audio Systems
Radio Personalization.................................3-115
Audio System(s)
Radio with Cassette and CD.........................3-75
Radio with CD............................................3-64
Radio with Six-Disc CD................................3-90
1

Audio System(s) (cont.)
Rear Seat Audio (RSA)...............................3-114
Setting the Time..........................................3-63
Theft-Deterrent Feature...............................3-116
Understanding Radio Reception...................3-117
XM™ Satellite Radio Antenna System...........3-120
Automatic Headlamp System............................3-15
Automatic Transfer Case..................................2-27
Automatic Transmission
Fluid..........................................................5-22
Operation...................................................2-24
B
Backglass Wiper Blade Replacement.................5-56
Backing Up....................................................4-62
Battery..........................................................5-42
BATTERY NOT CHARGING.............................3-60
Battery Replacement......................................... 2-7
Battery Run-Down Protection............................3-19
Before Leaving on a Long Trip.........................4-35
Before You Drive...........................................3-104
Before You Go Off-Roading..............................4-15
Brake
Parking......................................................2-30
System Warning Light..................................3-38
Brake Adjustment............................................5-41
Brake Fluid....................................................5-39Brake Pedal, Throttle.......................................2-22
Brake Pedal Travel.........................................5-41
Brake Wear...................................................5-41
Brakes..........................................................5-39
Braking........................................................... 4-6
Braking in Emergencies..................................... 4-8
Break-In, New Vehicle.....................................2-19
Bulb Replacement...........................................5-52
Front Turn Signal and Sidemarker Lamps.......5-52
Halogen Bulbs............................................5-52
Headlamps.................................................5-52
Replacement Bulbs......................................5-54
Taillamps and Turn Signal Lamps..................5-52
Buying New Tires...........................................5-68
C
California Fuel.................................................. 5-5
Canada........................................................... 7-4
Canadian Owners................................................ ii
Canadian Roadside Assistance........................... 7-7
Capacities and Specications..........................5-115
Carbon Monoxide...................4-38, 4-55, 2-14, 2-34
Care of
Safety Belts................................................5-94
Your Cassette Tape Player..........................3-118
Your CD and DVD Player...........................3-119
Your CDs and DVDs..................................3-119
2

Care of (cont.)
Cargo Cover..................................................2-50
Cargo Tie Downs............................................2-51
Cassette Tape Messages.................................3-86
CD Adapter Kits.............................................3-86
CD Messages...............................3-75, 3-89, 3-102
Chains, Tires..................................................5-72
Charging System Light....................................3-36
Check
Engine Light...............................................3-40
Gages Warning Light...................................3-47
CHECK WASHER FLUID.................................3-61
Checking Brake Fluid......................................5-40
Checking Coolant............................................5-26
Checking Engine Oil........................................5-16
Checking Things Under the Hood......................5-10
Checking Your Restraint Systems......................1-61
Chemical Paint Spotting...................................5-98
Child Restraints
Child Restraint Systems...............................1-35
Infants and Young Children...........................1-31
Lower Anchorages and Top Tethers
for Children (LATCH System).....................1-42
Older Children.............................................1-29
Securing a Child Restraint Designed
for the LATCH System..............................1-44
Securing a Child Restraint in a
Rear Outside Seat Position........................1-44Child Restraints (cont.)
Securing a Child Restraint in the
Center Seat Position.................................1-48
Securing a Child Restraint in the
Right Front Seat Position..........................1-48
Top Strap...................................................1-39
Top Strap Anchor Location............................1-41
Where to Put the Restraint...........................1-39
Chime Level Adjustment.................................3-120
Cigarette Lighter.............................................3-20
Cleaning
Inside of Your Vehicle..................................5-92
Outside of Your Vehicle................................5-95
Underbody Maintenance...............................5-98
Video Screen............................................3-119
Weatherstrips..............................................5-94
Cleaning Aluminum Wheels..............................5-97
Cleaning Exterior Lamps/Lenses.......................5-95
Cleaning Fabric/Carpet....................................5-92
Cleaning Glass Surfaces..................................5-94
Cleaning Interior Plastic Components.................5-94
Cleaning Leather............................................5-93
Cleaning the Top of the Instrument Panel...........5-94
Cleaning the Windshield, Backglass
and Wiper Blades........................................5-96
Cleaning Tires................................................5-97
Cleaning Vinyl................................................5-93
3

Climate Control System
Climate Controls Personalization....................3-31
Dual..........................................................3-20
Dual Automatic............................................3-24
Rear..........................................................3-28
Compass Calibration.......................................2-36
Compass Operation.........................................2-36
Compass Variance..........................................2-37
Content Theft-Deferrent....................................2-17
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-50
Coolant
Engine Temperature Gage............................3-39
Heater, Engine............................................2-23
Cooling System..............................................5-30
Cruise Control................................................3-12
Cruise Control Light........................................3-46
CURB VIEW ACTIVATED.................................3-62
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons
with Disabilities.......................................... 7-5
Reporting Safety Defects to General Motors....7-11Customer Assistance Information (cont.)
Reporting Safety Defects to
the Canadian Government.........................7-11
Reporting Safety Defects to
the United States Government...................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
D
Daytime Running Lamps (DRL).........................3-16
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-22, 3-26
Delayed Locking............................................... 2-9
Dinghy Towing................................................4-45
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-47
Dome Lamp Override......................................3-18
Dome Lamps.................................................3-18
Door
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-13
4