tow GMC ENVOY 2004 Repair Manual

Storing a Flat or Spare Tire and Tools
{CAUTION:
Storing a jack, a tire, or other equipment in the
passenger compartment of the vehicle could
cause injury. In a sudden stop or collision,
loose equipment could strike someone. Store
all these in the proper place.
{CAUTION:
The underbody-mounted spare tire needs to be
stored with the valve stem pointing up. If the
spare tire is stored with the valve stem
pointing downward, its secondary latch won’t
work properly and the spare tire could loosen
and suddenly fall from your vehicle. If this
happened when your vehicle was being driven,
the tire might contact a person or another
vehicle, causing injury and, of course, damage
to itself as well. Be sure the
underbody-mounted spare tire is stored with
its valve stem pointing up.
Notice:An aluminum wheel with a at tire should
always be stored under the vehicle with the
hoist. However, storing it that way for an extended
period could damage the wheel. To avoid this,
always stow the wheel properly with the valve stem
pointing up and have the wheel repaired as soon
as possible.
5-88

Do not use any of these unless this manual says you
can. In many uses, these will damage your vehicle:
Alcohol
Laundry Soap
Bleach
Reducing Agents
Cleaning the Inside of Your Vehicle
Use a vacuum cleaner often to get rid of dust and
loose dirt. Wipe vinyl, leather, plastic and painted
surfaces with a clean, damp cloth.
Cleaning Fabric/Carpet
Your dealer has cleaners for the cleaning of fabric
and carpet. They will clean normal spots and stains
very well.
You can get GM-approved cleaning products from your
dealer. SeeVehicle Care/Appearance Materials on
page 5-98.
Here are some cleaning tips:
Always read the instructions on the cleaner label.
Clean up stains as soon as you can — before
they set.
Carefully scrape off any excess stain.
Use a clean cloth or sponge, and change to a clean
area often. A soft brush may be used if stains are
stubborn.
If a ring forms on fabric after spot cleaning, clean
the entire area immediately or it will set.
Using Cleaner on Fabric
1. Vacuum and brush the area to remove any
loose dirt.
2. Always clean a whole trim panel or section. Mask
surrounding trim along stitch or welt lines.
3. Follow the directions on the container label.
4. Apply cleaner with a clean sponge. Do not saturate
the material and do not rub it roughly.
5. As soon as you have cleaned the section, use a
sponge to remove any excess cleaner.
6. Wipe cleaned area with a clean, water-dampened
towel or cloth.
7. Wipe with a clean cloth and let dry.
5-92

Cleaning the Outside of Your
Vehicle
The paint nish on your vehicle provides beauty, depth
of color, gloss retention and durability.
Washing Your Vehicle
The best way to preserve your vehicle’s nish is to
keep it clean by washing it often with lukewarm or
cold water.
Don’t wash your vehicle in the direct rays of the sun.
Use a car washing soap. Don’t use strong soaps
or chemical detergents. Be sure to rinse the vehicle
well, removing all soap residue completely. You can get
GM-approved cleaning products from your dealer.
SeeVehicle Care/Appearance Materials on page 5-98.
Don’t use cleaning agents that are petroleum based,
or that contain acid or abrasives. All cleaning agents
should be ushed promptly and not allowed to dry on the
surface, or they could stain. Dry the nish with a soft,
clean chamois or an all-cotton towel to avoid surface
scratches and water spotting.
High pressure car washes may cause water to enter
your vehicle.
Cleaning Exterior Lamps/Lenses
Use only lukewarm or cold water, a soft cloth and a car
washing soap to clean exterior lamps and lenses.
Follow instructions under “Washing Your Vehicle.”
Finish Care
Occasional waxing or mild polishing of your vehicle by
hand may be necessary to remove residue from the
paint nish. You can get GM-approved cleaning products
from your dealer. SeeVehicle Care/Appearance
Materials on page 5-98.
If your vehicle has a “basecoat/clearcoat” paint nish.
The clearcoat gives more depth and gloss to the colored
basecoat. Always use waxes and polishes that are
non-abrasive and made for a basecoat/clearcoat
paint nish.
Notice:Machine compounding or aggressive
polishing on a basecoat/clearcoat paint nish may
damage it. Use only non-abrasive waxes and
polishes that are made for a basecoat/clearcoat
paint nish on your vehicle.
5-95

Cleaning Aluminum Wheels
Keep your wheels clean using a soft clean cloth with
mild soap and water. Rinse with clean water. After
rinsing thoroughly, dry with a soft clean towel. A wax
may then be applied.
The surface of these wheels is similar to the painted
surface of your vehicle. Don’t use strong soaps,
chemicals, abrasive polishes, abrasive cleaners,
cleaners with acid, or abrasive cleaning brushes on
them because you could damage the surface. Do not
use chrome polish on aluminum wheels.
Don’t take your vehicle through an automatic car wash
that has silicone carbide tire cleaning brushes. These
brushes can also damage the surface of these wheels.
Cleaning Tires
To clean your tires, use a stiff brush with tire cleaner.
Notice:Using petroleum-based tire dressing
products on your vehicle may damage the paint
nish and/or tires. When applying a tire dressing,
always wipe off any overspray from all painted
surfaces on your vehicle.
Sheet Metal Damage
If your vehicle is damaged and requires sheet metal
repair or replacement, make sure the body repair shop
applies anti-corrosion material to parts repaired or
replaced to restore corrosion protection.
Original manufacturer replacement parts will provide the
corrosion protection while maintaining the warranty.
Finish Damage
Any stone chips, fractures or deep scratches in the
nish should be repaired right away. Bare metal
will corrode quickly and may develop into major repair
expense.
Minor chips and scratches can be repaired with touch-up
materials avaliable from your dealer. Larger areas of
nish damage can be corrected in your dealer’s
body and paint shop.
5-97

(c)Visually inspect hoses and have them replaced if they
are cracked, swollen or deteriorated. Inspect all pipes,
ttings and clamps; replace with genuine GM parts as
needed. To help ensure proper operation, a pressure test
of the cooling system and pressure cap and cleaning the
outside of the radiator and air conditioning condenser is
recommended at least once a year.
(d)Visually inspect wiper blades for wear or cracking.
Replace blade inserts that appear worn or damaged
or that streak or miss areas of the windshield.
(e)Make sure the safety belt reminder light and all your
belts, buckles, latch plates, retractors and anchorages
are working properly. Look for any other loose or
damaged safety belt system parts. If you see anything
that might keep a safety belt system from doing its
job, have it repaired. Have any torn or frayed safety belts
replaced. Also look for any opened or broken air bag
coverings, and have them repaired or replaced. (The air
bag system does not need regular maintenance.)
(f)Lubricate all key lock cylinders, hood latch assembly,
secondary latch, pivots, spring anchor, release pawl,
rear compartment hinges, outer liftgate handle pivot
points, rear door detent link, roller mechanism, liftgate
handle pivot points, latch bolt, fuel door hinge, cargo
door hinge, locks and folding seat hardware. More
frequent lubrication may be required when exposed to a
corrosive environment. Applying silicone grease on
weatherstrips with a clean cloth will make them
last longer, seal better and not stick or squeak.(g)Add uid as needed. A uid loss could indicate a
problem; repair as needed. Check vent hose at transfer
case for kinks and proper installation.
(h)Change automatic transmission uid and lter if the
vehicle is mainly driven under one or more of these
conditions:
In heavy city traffic where the outside temperature
regularly reaches 90°F (32°C) or higher.
In hilly or mountainous terrain.
When doing frequent trailer towing.
Uses such as found in taxi, police or delivery
service.
(i)Drain, ush and rell cooling system. See Engine
Coolant on page 5-25for what to use. Inspect hoses.
Clean radiator, condenser, pressure cap and ller neck.
Pressure test the cooling system and pressure cap.
(j)A uid loss in any vehicle system could indicate a
problem. Have the system inspected and repaired and
the uid level checked. Add uid if needed.
6-8

All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
7-5

Roadside Assistance Program
Security While You Travel
1-800-GMC-8782 (1-800-462-8782, Roadside
Assistance prompt)
As the proud owner of a new GMC vehicle, you are
automatically enrolled in the GMC Roadside Assistance
program. This value-added service is intended to
provide you with peace of mind as you drive in the city
or travel the open road. GMC’s Roadside Assistance
toll-free number is staffed by courteous and capable
Roadside Assistance Representatives who are available
24 hours a day, 365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense to
you:
Fuel Delivery:Delivery of enough fuel ($5
maximum) for the customer to get to the nearest
service station.
Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles.
Emergency Tow:Tow to the nearest dealership for
warranty service or in the event of a
vehicle-disabling accident. Assistance when the
vehicle is mired in sand, mud or snow.
Flat Tire Change:Installation of a spare tire will be
covered at no charge. (The customer is responsible
for the repair or replacement of the tire if not
covered by a warrantable failure.)
Jump Start:No-start occurrences which require a
battery jump start will be covered at no charge.
Dealer Locator Service
Trip Routing:Your Roadside Assistance
Representative can provide you with specic
information regarding this feature.
Trip Interruption Expense Benets:Your
Roadside Assistance Representative can provide
you with specic information regarding this feature.
In many instances, mechanical failures are covered
under GMC’s Bumper-to-Bumper warranty. However,
when other services are utilized, our Roadside
Assistance Representatives will explain any payment
obligations you might incur.
7-6

Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or Transport Canada) in a
situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-GMC-8782 (1-800-462-8782), or
write:
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
7-11

Climate Control System
Climate Controls Personalization....................3-31
Dual..........................................................3-20
Dual Automatic............................................3-24
Rear..........................................................3-28
Compass Calibration.......................................2-36
Compass Operation.........................................2-36
Compass Variance..........................................2-37
Content Theft-Deferrent....................................2-17
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-50
Coolant
Engine Temperature Gage............................3-39
Heater, Engine............................................2-23
Cooling System..............................................5-30
Cruise Control................................................3-12
Cruise Control Light........................................3-46
CURB VIEW ACTIVATED.................................3-62
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text
Telephone (TTY) Users............................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons
with Disabilities.......................................... 7-5
Reporting Safety Defects to General Motors....7-11Customer Assistance Information (cont.)
Reporting Safety Defects to
the Canadian Government.........................7-11
Reporting Safety Defects to
the United States Government...................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
D
Daytime Running Lamps (DRL).........................3-16
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-22, 3-26
Delayed Locking............................................... 2-9
Dinghy Towing................................................4-45
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-47
Dome Lamp Override......................................3-18
Dome Lamps.................................................3-18
Door
Delayed Locking........................................... 2-9
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-13
4

Maintenance Schedule (cont.)
Owner Checks and Services........................... 6-9
Recommended Fluids and Lubricants.............6-12
Scheduled Maintenance................................. 6-4
Using Your................................................... 6-3
Your Vehicle and the Environment................... 6-2
Maintenance When Trailer Towing.....................4-65
Making Turns.................................................4-62
Malfunction Indicator Light................................3-40
Matching Transmitter(s) to Your Vehicle............... 2-6
Memory Seat.................................................2-52
Message
DIC Warnings and Messages........................3-59
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto Rico and
U.S. Virgin Islands)....................................... 7-5
Mirror Operation.............................................2-36
Mirrors
Automatic Dimming Rearview with OnStar
®
and Compass..........................................2-36
Outside Automatic Dimming Mirror with Curb
View Assist.............................................2-39
Outside Convex Mirror.................................2-39
Outside Heated Mirrors................................2-39
Outside Manual Mirrors................................2-38
Outside Power Mirrors..................................2-38
MyGMLink.com................................................ 7-3
N
Navigation/Radio System................................3-103
New Vehicle Break-In......................................2-19
Normal Maintenance Replacement Parts............6-14
O
Odometer......................................................3-34
Off-Road Recovery..........................................4-12
Oil
Change Engine Oil Light...............................3-45
Engine.......................................................5-16
Pressure Gage............................................3-44
OIL PRESSURE LOW/STOP ENGINE...............3-60
Older Children, Restraints................................1-29
Online Owner Center........................................ 7-3
OnStar
®Personal Calling.................................2-41
OnStar®Services............................................2-40
OnStar®System.............................................2-40
OnStar®Virtual Advisor....................................2-41
Operating Your All-Wheel-Drive Vehicle Off
Paved Roads..............................................4-15
Other Warning Devices...................................... 3-6
Outlet Adjustment...................................3-23, 3-27
10