mileage GMC ENVOY 2007 Owner's Manual

Speedometer and Odometer
The speedometer lets you see your speed in
both miles per hour (mph) and kilometers per
hour (km/h).
The odometer shows how far your vehicle
has been driven, in either miles (used in the
United States) or kilometers (used in Canada).
The odometer mileage can be checked without the
vehicle running. Press the trip stem located on
the instrument panel cluster.
If your vehicle needs a new odometer installed,
the new one will be set to the correct mileage total
of the old odometer.
Trip Odometer
The trip odometer can tell you how far your
vehicle has been driven since you last set the trip
odometer to zero.The odometer works together with the Driver
Information Center (DIC). You can set a Trip A and
Trip B odometer. See “Trip Information” under
DIC Operation and Displays on page 219.
The odometer mileage can be checked without the
vehicle running. Press the trip stem on the
instrument panel cluster.
Tachometer
The tachometer
displays the engine
speed in revolutions per
minute (rpm).
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Your vehicle has an airbag system. Before
attempting to do your own service work, see
Servicing Your Airbag-Equipped Vehicle on
page 88.
You should keep a record with all parts receipts
and list the mileage and the date of any service
work you perform. SeeMaintenance Record
on page 521.
Adding Equipment to the Outside of
Your Vehicle
Things you might add to the outside of your
vehicle can affect the airow around it. This may
cause wind noise and affect windshield washer
performance. Check with your dealer before
adding equipment to the outside of your vehicle.
Fuel
Use of the recommended fuel is an important part
of the proper maintenance of your vehicle. To
help keep your engine clean and maintain optimum
vehicle performance, GM recommends the use
of gasoline advertised as TOP TIER Detergent
Gasoline.
Gasoline Octane
Use regular unleaded gasoline with a posted
octane rating of 87 or higher. If the octane rating
is less than 87, you may notice an audible
knocking noise when you drive, commonly referred
to as spark knock. If this occurs, use a gasoline
rated at 87 octane or higher as soon as possible.
If you are using gasoline rated at 87 octane or
higher and you hear heavy knocking, your engine
needs service.
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Engine Oil Life System
When to Change Engine Oil
Your vehicle has a computer system that lets you
know when to change the engine oil and lter.
This is based on engine revolutions and engine
temperature, and not on mileage. Based on driving
conditions, the mileage at which an oil change
will be indicated can vary considerably. For the oil
life system to work properly, you must reset the
system every time the oil is changed.
When the system has calculated that oil life has
been diminished, it will indicate that an oil change is
necessary. A change engine oil light will come on,
and, if your vehicle has a Driver Information Center
(DIC), a CHANGE ENGINE OIL message will
come. SeeChange Engine Oil Light on page 214
andDIC Warnings and Messages on page 222.
Change your oil as soon as possible within the next
600 miles (1 000 km). It is possible that, if you are
driving under the best conditions, the oil life system
may not indicate that an oil change is necessary for
over a year. However, the engine oil and lter must
be changed at least once a year and at this time the
system must be reset.Your dealer has GM-trained people who will
perform this work using genuine GM parts and reset
the system. It is also important to check the oil
regularly and keep it at the proper level.
If the system is ever reset accidentally, you must
change your oil at 3,000 miles (5 000 km)
since the last oil change. Remember to reset the
oil life system whenever the oil is changed.
How to Reset the Engine Oil Life
System
The Engine Oil Life System calculates when to
change your engine oil and lter based on vehicle
use. Anytime your oil is changed, reset the
system so it can calculate when the next oil
change is required. If a situation occurs where you
change your oil prior to a change engine oil light
or CHANGE ENGINE OIL message being
turned on, reset the system.
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At Least Once a Month
Tire Ination Check
Visually inspect your vehicle’s tires and make
sure they are inated to the correct pressures.
Do not forget to check the spare tire. See
Ination - Tire Pressure on page 447. Check to
make sure the spare tire is stored securely.
SeeChanging a Flat Tire on page 465.
Tire Wear Inspection
Tire rotation may be required for high mileage
highway drivers prior to the Engine Oil Life System
service notication. Check the tires for wear
and, if necessary, rotate the tires. SeeTire
Inspection and Rotation on page 453.
At Least Once a Year
Starter Switch Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough
room around the vehicle.
2. Firmly apply both the parking brake and the
regular brake. SeeParking Brake on page 126.
Do not use the accelerator pedal, and be
ready to turn off the engine immediately if
it starts.
3. Try to start the engine in each gear. The
vehicle should start only in PARK (P) or
NEUTRAL (N). If the vehicle starts in any
other position, contact your GM Goodwrench
®
dealer for service.
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to GMC. Normally, any
concerns with the sales transaction or the
operation of the vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of the
dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the GMC
Consumer Relations Manager by calling
1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact General
Motors of Canada Customer Communication
by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
Dealership name and location.
Vehicle delivery date and present mileage.
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When contacting GMC, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your new
vehicle. However, if you continue to remain
unsatised after following the procedure outlined in
Steps One and Two, you should le with the
BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of the
New Vehicle Limited Warranty. Although you may
be required to resort to this informal dispute
resolution program prior to lling out a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
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In addition, for U.S. customers, should you arrange
transportation through a friend or relative, limited
reimbursement for reasonable fuel expenses may
be available. Claim amounts should reect actual
costs and be supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for an overnight warranty repair. Rental
reimbursement will be limited and must be
supported by original receipts. This requires that
you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and
may include minimum age requirements, insurance
coverage, credit card, etc. You are responsible
for fuel usage charges and may also be
responsible for taxes, levies, usage fees,
excessive mileage, or rental usage beyond the
completion of the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
All program options, such as shuttle service, may
not be available at every dealer. Please contact
your dealer for specic information about
availability. All Courtesy Transportation
arrangements will be administered by appropriate
dealer personnel.
General Motors reserves the right to unilaterally
modify, change or discontinue Courtesy
Transportation at any time and to resolve all
questions of claim eligibility pursuant to the terms
and conditions described herein at its sole
discretion.
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