phone GMC ENVOY DENALI 2009 Owner's Manual

The RSE system always transmits the audio signal to
the wireless headphones, if there is audio available.
See “Headphones” earlier in this section for more
information.
The RSE system is capable of outputting audio to
the vehicle speakers by using the radio. The RSE
system can be selected as an audio source on the radio
if the RSE system power is on. Once the RSE system
is selected as an audio source on the radio, adjust
the speaker volume on the radio, if necessary. If the
RSE system power is not on, the RSE system is not an
available source on the radio. See the vehicle’s radio
information.
The RSE system is capable of outputting audio to the
wired headphone jacks on the rear seat audio system
(if equipped). The RSE system can be selected as
an audio source on the rear seat audio system if the
RSE system power is on. SeeRear Seat Audio (RSA)
on page 3-109for more information.Video Screen
The video screen is located in the overhead console.
To use the video screen:
1. Push forward on the release button located on the
DVD display console.
2. Pull the screen down, away from you, and adjust its
position as desired.
When the video screen is not in use, push it up into its
locked position.
If a DVD is playing and the screen is raised to its locked
position, the screen shuts off, but the DVD continues
to play through the previous audio or video source.
The video screen contains the IR transmitters for the
wireless headphones and the IR receivers for the remote
control. If the screen is in the closed position, the
signals are not available for the operation of the
headphones or the remote control.
Notice:Avoid directly touching the video screen,
as damage may occur. See “Cleaning the Video
Screen” later in this section for more information.
3-99

DVD Player
The DVD player is located in the overhead console and
is controlled by the buttons on the DVD player or on
the remote control. See “Remote Control” later in
this section for more information.
The DVD player power can be turned on while the
ignition is in ON/RUN, ACC/ACCESSORY, or when
Retained Accessory Power (RAP) is active.
The RSE system DVD player is only compatible with
DVDs of the appropriate region code in the country that
the vehicle was sold. The DVD region code is printed
on the jacket of most DVDs.
Standard audio CDs, CD-R, CD-RW, Video CD and
Photo CD/CD-R media are fully supported by this DVD
player. DVD-R and DVD-RW media is supported if
formatted as DVD-Video. DVD+R and DVD+RW media
may or may not be supported by the DVD player.The DVD player does not support DVD-RAM,
DVD-ROM, and DVD Audio media. An error message
displays if this type of media is inserted into the
DVD player.
When using the wired headphones, not included, if the
front seat passengers play a CD in the Radio with
Six-Disc CD (if equipped) or use XM™ Satellite Radio
Service (if equipped), the audio for these sources will be
heard, instead of the DVD or CD that is currently
playing through the RSE.
If an error message displays on the video screen,
see “DVD Messages” later in this section.
3-100

Problem Recommended Action
Sometimes the wireless
headphone audio cuts out
or buzzes.Check for obstructions,
low batteries, reception
range, and interference
from cellular telephone
towers or by using a
cellular telephone in
the vehicle.
Check that the
headphones are facing
the front of the vehicle.
I lost the remote and/or
the headphones.See your dealer/retailer
for assistance.
The DVD is playing, but
there is no picture or
sound.Check that the DVD
player is in DVD mode.
The audio/video skips
or jumps.The DVD or CD could be
dirty, scratched, or
damaged.
The audio from the
radio for the Radio with
Six-Disc CD and XM™
has taken over the audio
from the DVD or CD
when using the wired
headphones.The RSE is working
correctly.
Use the wireless
headphones or have the
front seat passengers
listen to another audio
source.DVD Messages
The following errors can display on the video screen:
Disc Format Error:This message displays if a disc is
inserted upside down, if the disc is not readable, or
if the format is not compatible with the DVD player.
Load/Eject Error:This message displays if the disc is
not properly loaded or ejected.
Disc Play Error:This message displays if the DVD
player cannot play the disc. Scratched or damaged discs
cause this error.
Region Code Error:This message displays if the
region code of the DVD is not compatible with the region
code of the DVD player.
No Disc:This message displays if any of the buttons
on the DVD faceplate or remote control are pressed and
no disc is present in the DVD player.
DVD Distortion
There can be an experience with audio distortion in the
wireless headphones when operating cellular phones,
scanners, CB radios, Global Positioning Systems (GPS)*,
two-way radios, mobile fax, or walkie talkies.
It might be necessary to turn off the DVD player when
operating one of these devices in or near the vehicle.
* Excludes the OnStar
®System.
3-108

Cleaning the Video Screen
Use isopropyl or rubbing alcohol on a clean cloth and
gently wipe the video screen. Do not spray directly onto
the screen and do not press too hard or too long on
the video screen.
Rear Seat Audio (RSA)
This feature allows rear seat passengers to listen to any
of the sources: radio, CDs, or DVDs. However, the
rear seat passengers can only control the sources that
are not being listened by the front seat passengers.
For example, rear seat passengers can listen to
and control CDs or DVDs through the headphones
while the driver listens to the radio through the front
speakers. The rear seat passengers have control of the
volume for each set of headphones.
The front seat audio controls always have priority over
the RSA controls. If the front seat passengers switch
the source for the main radio to a remote source,
the RSA is not able to control the source. The rear seat
audio can be operated while the main radio is off.
P(Power):Press to turn the system on or off.
The rear speakers are muted when the power is
turned on.
u(Volume):Turn to increase or to decrease the
volume. The left volume knob controls the left wired
headphones and the right volume knob controls the
right wired headphones.
SRCE (Source):Press to select a source: radio, CD,
or DVD. The inactive CD or DVD remains inside
the radio for future listening.
SEEK:Press to advance to the next station or track
and stay there. The display shows the selection.
This function is inactive if the front seat passengers are
listening to the same audio source.
3-109

PROG (Program):Press to play a station that has
been programmed on the radio preset pushbuttons.
The radio seeks preset stations only with a strong signal
that are in the selected band.
When a CD is playing in the CD changer, press this
button to go to the next available CD, if multiple CDs
are loaded.
QSOURCER:Press the SOURCE arrows to switch
between FM1, FM2, AM, or XM1 or XM2, or a CD.
If a CD is loaded the CD symbol displays.
QSEEKR:Press the SEEK arrows to go to the
previous or the next radio station and stay there.
The radio seeks stations only with a strong signal that
are in the selected band.
When a CD is playing, press the SEEK arrows to fast
forward or reverse.
QVOLR(Volume):Press the VOL arrows to increase
or to decrease the volume.
Radio Reception
Frequency interference and static can occur during
normal radio reception if items such as cell phone
chargers, vehicle convenience accessories, and external
electronic devices are plugged into the accessory power
outlet. If there is interference or static, unplug the item
from the accessory power outlet.
AM
The range for most AM stations is greater than for
FM, especially at night. The longer range can cause
station frequencies to interfere with each other.
For better radio reception, most AM radio stations boost
the power levels during the day, and then reduce
these levels during the night. Static can also occur when
things like storms and power lines interfere with radio
reception. When this happens, try reducing the treble on
the radio.
FM Stereo
FM signals only reach about 10 to 40 miles (16 to 65 km).
Although the radio has a built-in electronic circuit that
automatically works to reduce interference, some static
can occur, especially around tall buildings or hills,
causing the sound to fade in and out.
3-111

XM™ Satellite Radio Service
XM Satellite Radio Service gives digital radio reception
from coast-to-coast in the 48 contiguous United States,
and in Canada. Just as with FM, tall buildings or hills can
interfere with satellite radio signals, causing the sound to
fade in and out. In addition, traveling or standing under
heavy foliage, bridges, garages, or tunnels may cause
loss of the XM signal for a period of time.
Cellular Phone Usage
Cellular phone usage may cause interference with the
vehicle’s radio. This interference may occur when
making or receiving phone calls, charging the phone’s
battery, or simply having the phone on. This interference
causes an increased level of static while listening to
the radio. If static is received while listening to the radio,
unplug the cellular phone and turn it off.
Fixed Mast Antenna
The xed mast antenna can withstand most car washes
without being damaged as long as it is securely
attached to the base. If the mast becomes slightly bent,
straighten it out by hand. If the mast is badly bent,
replace it.
Occasionally check to make sure the antenna is
tightened to its base. If tightening is required, tighten by
hand until fully seated plus one quarter turn.
XM™ Satellite Radio Antenna
System
The XM Satellite Radio antenna is located on the roof of
the vehicle. Keep the antenna clear of obstructions for
clear radio reception.
If the vehicle has a sunroof, the performance of the
XM system may be affected if the sunroof is open.
Chime Level Adjustment
The radio is used to adjust the vehicle’s chime level.
To change the volume level of the chime, press and hold
pushbutton 6 with the ignition on and the radio power
off. The volume level will change from the normal
level to loud, and LOUD CHIME will appear on the radio
display. To change back to the default or normal
setting, press and hold pushbutton 6 again. The volume
level will change from the loud level to normal, and
NORMAL CHIME will appear on the radio display.
Removing the radio and not replacing it with a factory
radio or chime module will disable vehicle chimes.
3-112

Filling the Tank
{CAUTION:
Fuel vapor burns violently and a fuel re can
cause bad injuries. To help avoid injuries to you
and others, read and follow all the instructions on
the pump island. Turn off the engine when you are
refueling. Do not smoke if you are near fuel or
refueling the vehicle. Do not use cellular phones.
Keep sparks, ames, and smoking materials away
from fuel. Do not leave the fuel pump unattended
when refueling the vehicle. This is against the law
in some places. Do not re-enter the vehicle while
pumping fuel. Keep children away from the fuel
pump; never let children pump fuel.The tethered fuel cap is located behind a hinged fuel
door on the driver side of the vehicle.
To remove the fuel cap, turn it slowly counterclockwise.
While refueling, hang the tethered fuel cap from the
hook on the fuel door.
5-8

Filling a Portable Fuel Container
{CAUTION:
Never ll a portable fuel container while it is in
the vehicle. Static electricity discharge from the
container can ignite the fuel vapor. You can be
badly burned and the vehicle damaged if this
occurs. To help avoid injury to you and others:
Dispense fuel only into approved containers.
Do not ll a container while it is inside a
vehicle, in a vehicle’s trunk, pickup bed, or on
any surface other than the ground.
Bring the ll nozzle in contact with the inside
of the ll opening before operating the nozzle.
Contact should be maintained until the lling
is complete.
Do not smoke while pumping fuel.
Do not use a cellular phone while
pumping fuel.
Checking Things Under
the Hood
{CAUTION:
Things that burn can get on hot engine parts and
start a re. These include liquids like fuel, oil,
coolant, brake uid, windshield washer and other
uids, and plastic or rubber. You or others could
be burned. Be careful not to drop or spill things
that will burn onto a hot engine.
5-10

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-5
Customer Assistance for Text
Telephone (TTY) Users................................7-6
Customer Assistance Offices............................7-6
GM Mobility Reimbursement Program................7-7
Roadside Assistance Program..........................7-7
Scheduling Service Appointments....................7-10
Courtesy Transportation.................................7-10
Collision Damage Repair................................7-11Reporting Safety Defects................................7-14
Reporting Safety Defects to the
United States Government..........................7-14
Reporting Safety Defects to the
Canadian Government................................7-15
Reporting Safety Defects to
General Motors.........................................7-15
Service Publications Ordering Information.........7-15
Vehicle Data Recording and Privacy................7-16
Event Data Recorders...................................7-17
OnStar
®......................................................7-18
Navigation System........................................7-18
Radio Frequency Identication (RFID)..............7-18
Section 7 Customer Assistance Information
7-1

STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you are
completely satised with your new vehicle. However, if
you continue to remain unsatised after following the
procedure outlined in Steps One and Two, you can le
with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to lling out a court
action, use of the program is free of charge and your case
will generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age, mileage,
and other factors. General Motors reserves the right to
change eligibility limitations and/or discontinue its
participation in this program.
7-3