GMC JIMMY 1997 Owner's Manual

Customer Satisfaction Procedure GMC dealers have the facilities, trained technicians and
up-to-date infcm~ation to promptly address any
concerns you may have. However, if a concern has not
been resolved to your complete satisfaction,
take the
following steps:
STEP ONE -- Discuss your concern with a
member 01 clealership Inanagernent. Normally, concerns
can be quickly resolved at that level.
If the matter has
already been reviewed with the Sales. Service or Parts
Manager, contact the owner
of the dealership or the
General Manager.
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0 In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
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For prompt assistance, please have the following information
available to give the Customer Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or
the plate at
the top left of the instrument panel and visible
through
the windshield.)
Dealership name. and location
Vehicle delivery date and present mileage
Nature of concern
We encourage
you to call us so we can give your inquiry
prompt attention. However,
if you wish to write GMC,
address your inquiry to:
GMC Customer Assistance
3
1 E. Judson Street 1607-04
Pontiac, MI 48342-2230
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa. Ontario
L 1 H 8P7 Refer to your Warranty and
Owner Assistance Information
booklet for addresses of GM Overseas offices.
When contacting GMC, please remember that your concern
will likely be resolved in the dealership, using the dealer’s
facilities, equipment and personnel. That is
why we suggest
you follow Step One first
if you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing,
or speech-impaired and who use Text Telephones
(TTYs), GMC has TTY equipment available
at its Customer Assistance Center.
Any TTY
user can communicate
with GMC by dialing:
1 -800-GMC-8583. (TTY users in Canada can
dial 1-800-263-3830.)
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Roadside Assistance
GMC's Roadside Assistance provides stranded owners
with over-the-phone roadside repairs, location
of the
nearest
GMC dealer or the following special services:
FlLlt Tiw Chmg~?: installation of spare tire will be
covered at
no charge (customer is responsible for repair
or replacement
of tire).
Fl.{t?I Dt~liwql: Delivery of enough fuel for the customer
to get to the nearest service station
(up to $4.00) will
be covered.
Juq? Sturt: No-start situations which require a battery
jump start will be covered at no charge.
Lock Out: Replacement keys or locksmith service will
be covered at no charge
if you are unable to gain entry
into your vehicle. Delivery of the replacement key
will
be covered at no charge within 10 miles (1 6 km).
Et7.2et-go12~~ finl?ir.zg Scrvice: Towing to the nearest
GMC deaier for warranty related disablements will
be covered.

I)rlu.~c~ Pip Rozttiqq: Custo~~l-~made, computerized
maps using the most direct or scenic route arc provided
free of charge. Maps include points of interest and list
GMC dealers along the route. Trip Routing also includes
a national hotel discount book and a book of coupons.
State and
local maps available upon request. Please
be prepared to furnish
your Vehicle Iden~i fication
Number
(VIN).
Trip IIlter1-uption ,4,ssistu~1~~~: GMC wilt I-cimburse any
reasonable trip interruption expenses (up to $500.00)
when directly associated with warranty clisablement. Trip
Interruption service covers expenses such
;IS meals and
overnight lodging if vehicle disablement occ~~rs at Icast
1 SO miles (240 km) from your home or rental property.
Plcwsc Norc: you will be required to obrain prior-
approval from GMC Roadside Assistance and pay for
expenses at the time 01 disablement. Original receipts
should be submitted
to GMC Roadside Assistance for
reimbursement. A service representative will provide
assistance when
you call. The
Roadside Assistance services listed
are available
to retail and retail lease customers operating
1997 GMC
light duty trucks for
a period of 3 years/36.000 miles
(60 000 km). All services must be pre-arranged by
GMC Roadside Assistance.
Over-the-phone assistance. such
as providing the name
of the closest dealer or minor- technical advice. etc., is
available to all owner/operators of GMC trucks,
regardless
of vehicle or mileage.
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Just dial GMC Roadside Assistance at
1 -800-GMC-8782 ( 1-800-462-8782, Roadside
Assistance l:,romj,t
j to reach a qualified representative
who can assist you.
Your Roadside Assistance representative will
ask for the
following information when your call is received:
Vehicle Iclentification Numbcr (VIN)
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance
program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure pro\iided by the dealer or call
1-800-268-6800 for emergency ser\:ices.
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Courtesy Transportation
GMC Commitment Plus offers courtesy transportation
for customers when obtaining warranty service.
This program is offered
in conjunction with the
3 year/36,000 mile (60 000 kmj Bumper to Bumper
New Vehicle Limited Warranty.
Courtesy transportation includes:
One way shuttle ride from the dealership (up to
10 miles (16 km)) for same-day warranty repairs.
0 A loaner vehicle will be made available for overnight
warranty repairs
up to a five day rnaximum, or LIP to a
$30 allowance for a rental vehicle, cab. bus or other
transportation
in lieu of a loaner. (Bringing vehicles in
late in the day, for service on the next day, clclc~s not
constitute overnight repairs.)
Gas allowance of up to $10 a day for rides provided
by another person (i.e.? friend, neighbor, etc.)
in
lieu of rental for overnight warranty repair up to
five day maximum. Some state insurance regulations
make
it impractical
to rent vehicles to people under 21 years of age. If
you are under 21 and have difficulty renting a vehicle,
GMC
will reimburse up to $30/day for documented
transportation you receive.
The Commitment Plus Courtesy Transportation Program
is not part of the Bumper to Bumper Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Courtesy Transportation Program at any
time without notification.
For additional program details contact your
GMC dealer.
In Canada, please consult your CM dealer for
information on Courtesy Transportation.
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District
of Columbia. Canadian owners refer to your
W;lrranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right
to
change eligibility limitations and/or to discontinue its
participation
in this program.
Both GMC and your GMC dealer are committed
to
making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your conce.rn has not been
adequately addressed. the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial
third party
can assist
in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited W;lrranty.
To assist in resolving these
disagreements, GMC voluntarily participates
in BBB
AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system
ro
settle automotive disputes. This program is available
free of charge to customers who currently own or lease
a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure. you may contact
the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus. Inc.
4200 Wilson Boulevard
Suite 800
Arlington,
VA 22203- 1804
Telephone:
1-800-955-5 100
To file a claim, you will be asked to provide YOLK name
and address. your Vehicle Identification Number
(VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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We prefer you utilize the Cust.omer Satisfaction
Procedure before you resort to AUTO LINE. but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary, If
this mediation is unsuccessful, an informal hearing will
be scheduled where. eligible clIston1ers may present their
case
to an impartid third-party arbitrator.
Warranty Information
Yout. vehicle comes with a separate warranty booklet
that: contains detailed warranty inf’ormation.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
IF you believe that yol~r vehicle has ;1 defect which could
cause
a crash or could cause injury or death, you should
itntnediately inform the National Highway Traffic
Safety Administration (NHTSA).
in addition to
notifying General
Motors.
If NHTSA receives similar complaints. it may open an
investigation. and
if it finds that it safety defect exists in
a group of vehicles. it may order a recall and remedy
campaign. Howww-, NHTSA cannot become involved
in individual problems between you, YOLK dealer or
General Motors.
To contact NHTSA, you nay either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0 123 in the
Washington.
D.C. area) or write to:
NHTSA. U.S. Department of Transportation
W‘lshington.
D.C. 20590
You can also obtain other infcmnafion about motor
\.ellick safety
from the Hotline.
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REPORTING SAFETY DEFECTS TO THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect. you should immediately notify
Transport Canada,
in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K I G 352
REPORTING SAFETY DEFE
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this. we certainly hope you'll notify
us. Please call us at I -800-GMC-8782
( 1-800-462-8782) or write:
GMC Consumer Relations
3 1 E. Judson Street 1607-04
Pontiac,
MI 48342-2230
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre
1908 Colonel Sam Drive
Oshawa, Ontario
L1 H 8P7
Ordering Service and Owner
Publications
in Canada
1 Service manuals, service bulletins, owner's lnanuals anc
other service literature are available for purchase for all
current
and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is I-800-648-5539.
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