phone GMC YUKON 2004 Owner's Guide

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone (TTY)
Users........................................................7-4
Customer Assistance Offices............................7-4
GM Mobility Program for Persons with
Disabilities..................................................7-5
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-7
Vehicle Data Collection and Event Data
Records...................................................7-10Reporting Safety Defects................................7-11
Reporting Safety Defects to the United States
Government..............................................7-11
Reporting Safety Defects to the Canadian
Government..............................................7-12
Reporting Safety Defects to General Motors.....7-12
Service Publications Ordering Information.........7-12
Section 7 Customer Assistance and Information
7-1

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business Bureaus
to settle automotive disputes regarding vehicle repairs or
the interpretation of the New Vehicle Limited Warranty.
Although you may be required to resort to this informal
dispute resolution program prior to lling out a court
action, use of the program is free of charge and your case
will generally be heard within 40 days. If you do not agree
with the decision given in your case, you may reject it and
proceed with any other venue for relief available to you.
You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the following
address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can nd your specic vehicle information
all in one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
7-3

Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use the Text Telephones
(TTYs), GMC has TTY equipment available at its
Customer Assistance Center. Any TTY user can
communicate with GMC by dialing: 1-800-GMC-8583
(462-8583). (TTY users in Canada can dial
1-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to
GMC, the letter should be addressed to GMC’s
Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583) (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-GMC-8782 (462-8782)
Fax Number: 313-381-0022
From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
7-4

All Overseas Locations
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries (Except
Puerto Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle’s eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
7-5

For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home telephone
number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number, and delivery
date of the vehicle
Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone call
away. GMC Roadside Assistance: 1-800-462-8782, text
telephone (TTY) users, call 1-888-889-2438.
GMC reserves the right to limit services or
reimbursement to an owner or driver when, in GMC’s
judgement, the claims become excessive in frequency or
type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
GMC reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
GMC has always exemplied quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are
proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
7-7

Child Restraints (cont.)
Securing a Child Restraint in the Right Front
Seat Position...........................................1-68
Top Strap...................................................1-55
Top Strap Anchor Location............................1-57
Where to Put the Restraint...........................1-54
Chime Level Adjustment.................................3-139
Cigarette Lighter.............................................3-21
Cleaning
Inside of Your Vehicle.................................5-104
Outside of Your Vehicle..............................5-107
Underbody Maintenance.............................5-109
Video Screen............................................3-139
Weatherstrips............................................5-106
Cleaning Aluminum or Chrome-Plated Wheels.....5-108
Cleaning Exterior Lamps/Lenses......................5-107
Cleaning Fabric/Carpet...................................5-104
Cleaning Glass Surfaces................................5-106
Cleaning Interior Plastic Components...............5-106
Cleaning Leather...........................................5-105
Cleaning the Mirror.................................2-46, 2-49
Cleaning the Top of the Instrument Panel.........5-106
Cleaning the Windshield, Backglass and Wiper
Blades.....................................................5-108
Cleaning Tires..............................................5-109
Cleaning Vinyl..............................................5-105
Climate Control System...................................3-22
Dual..........................................................3-23
Dual Automatic............................................3-27
Rear Air Conditioning and Heating System......3-35Climate Control System (cont.)
Rear Air Conditioning and Heating System,
Electronic................................................3-38
Rear Air Conditioning System........................3-34
Compass Calibration...............................2-46, 2-47
Compass Operation.........................................2-47
Compass Variance..................................2-45, 2-48
Content Theft-Deferrent....................................2-18
Control of a Vehicle.......................................... 4-5
Convenience Net............................................2-62
Coolant
Engine Temperature Gage............................3-49
Heater, Engine............................................2-23
Surge Tank Pressure Cap.............................5-28
Cooling System..............................................5-32
Cruise Control................................................3-11
Cruise Control Light........................................3-56
Cupholder(s)..................................................2-60
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors.......7-12
Reporting Safety Defects to the Canadian
Government............................................7-12
4

Headlamps....................................................5-55
Bulb Replacement.......................................5-55
Front Turn Signal, Sidemarker and Daytime
Running Lamps........................................5-56
Halogen Bulbs............................................5-55
Roof Marker Lamps.....................................5-58
Side Identication Marker Lamps...................5-57
Headphones.................................................3-129
Heated Seats................................................... 1-5
Heating.........................................................3-32
Highway Hypnosis...........................................4-44
Hill and Mountain Roads..................................4-44
Hitches..........................................................4-69
HomeLink
®Transmitter....................................2-55
HomeLink®Transmitter, Programming................2-56
Hood
Checking Things Under................................5-10
Release.....................................................5-11
Horn............................................................... 3-7
How to Add Coolant to the Coolant
Surge Tank.................................................5-34
How to Add Fluid............................................5-25
How to Check........................................5-23, 5-72
How to Check Lubricant...................................5-52
How to Check Power Steering Fluid..................5-39
How to Inspect...............................................5-21
How to Use This Manual...................................... ii
How to Wear Safety Belts Properly...................1-28
Hydroplaning..................................................4-40
I
If No Steam Is Coming From Your Engine..........5-31
If Steam Is Coming From Your Engine...............5-30
If the Light is Flashing.....................................3-53
If the Light Is On Steady.................................3-53
If You Are Caught in a Blizzard.........................4-48
If You Are Stuck in Sand, Mud, Ice or Snow.......4-50
If You Do Decide To Pull A Trailer.....................4-63
Ignition Positions.............................................2-21
Infants and Young Children, Restraints...............1-48
Ination - Tire Pressure...................................5-72
Instrument Panel
Cluster.......................................................3-41
Overview..................................................... 3-4
Instrument Panel Brightness.............................3-19
Instrument Panel Fuse Block..........................5-114
Interior Lamps................................................3-19
J
Jump Starting.................................................5-45
K
KEYFOB X BATTERY LOW.............................3-72
Keyless Entry System....................................... 2-4
Keys............................................................... 2-3
8