GMC YUKON 2007 Owner's Manual

STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your
new vehicle. However, if you continue to remain
unsatised after following the procedure outlined
in Steps One and Two, you should le with
the BBB Auto Line Program to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to lling out a court
action, use of the program is free of charge and
your case will generally be heard within 40 days.
If you do not agree with the decision given in
your case, you may reject it and proceed with any
other venue for relief available to you.You may contact the BBB Auto Line Program
using the toll-free telephone number or write them
at the following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by
vehicle age, mileage, and other factors. General
Motors reserves the right to change eligibility
limitations and/or discontinue its participation in
this program.
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STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
steps 1 and 2, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you le your complaint
to the nal decision, should be completed
in approximately 70 days.
We believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to the Mediation/Arbitration Program,
c/o Customer Communication Centre,
General Motors of Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam Drive,
Oshawa, Ontario, L1H 8P7. Your inquiry should
be accompanied by your Vehicle Identication
Number (VIN).
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Online Owner Center
The Owner Center is a resource for your GM
ownership needs. Specic vehicle information can
be found in one place.
The Online Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic
vehicle, including tips and videos and
an electronic version of this owner manual
(United States only).
Keep track of your vehicle’s service history
and maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members (United States only).
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use the Text
Telephones (TTYs), GMC has TTY equipment
available at its Customer Assistance Center.
Any TTY user can communicate with GMC by
dialing: 1-800-GMC-8583 (462-8583). (TTY users
in Canada can dial 1-800-263-3830.)
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Customer Assistance Offices
GMC encourages customers to call the toll-free
number for assistance. However, if a customer
wishes to write or e-mail GMC, the letter should be
addressed to:
United States
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
www.GMC.com
1-800-GMC-8782 (462-8782)
1-800-GMC-8583 (462-8583)
(For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-GMC-8782
(462-8782)
Fax Number: 313-381-0022
From Puerto Rico
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gmcanada.com
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
Please contact the local General Motors
Business Unit.
Mexico, Central America and Caribbean
Islands/Countries (Except Puerto
Rico and U.S. Virgin Islands)
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
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GM Mobility Reimbursement
Program
This program, available to qualied applicants, can
reimburse you up to $1,000 of the cost of eligible
aftermarket adaptive equipment required for
your vehicle, such as hand controls or a
wheelchair/scooter lift.
The offer is available for a very limited period of
time from the date of vehicle purchase/lease.
For more details, or to determine your vehicle’s
eligibility, visit gmmobility.com or call the GM
Mobility Assistance Center at 1-800-323-9935.
Text telephone (TTY) users, call 1-800-833-9935.
General Motors of Canada also has a Mobility
Program. Call 1-800-GM-DRIVE (463-7483)
for details. TTY users call 1-800-263-3830.
Roadside Assistance Program
In the U.S. call,1-800-GMC-8782
(1-800-462-8782)
In Canada, call1-800-268-6800
Service available 24 hours a day, 365 days a year
As the owner of a new GMC vehicle, you are
automatically enrolled in the GMC Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you
drive in the city or travel the open road.
Who is Covered?
Roadside Assistance coverage is for the vehicle
operator, regardless of ownership. A person driving
this vehicle without the consent of the owner is
not eligible for coverage.
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The following services are provided in the U.S.
during the Bumper-to-Bumper warranty period and,
in Canada, during the Base Warranty coverage
period of the New Vehicle Limited Warranty, up to
a maximum coverage of $100.
Fuel Delivery:Delivery of enough fuel for the
customer to get to the nearest service station
(approximately $5 in the U.S. and 10 litres
in Canada). Service to provide diesel may
be restricted. For safety reasons, propane and
other alternative fuels will not be provided
through this service.
Lock-out Service:To ensure security, the
driver must present the vehicle registration and
personal ID before lock-out service is provided.
Lock-out service will be covered at no charge if
you are unable to gain entry into your vehicle.
If your vehicle will not start, Roadside
Assistance will arrange to have your vehicle
towed to the nearest authorized dealership.
In the U.S., replacement keys made at the
customer’s expense will be covered within
10 miles (16 km).
Emergency Tow From a Public Roadway or
Highway:Tow to the nearest dealership
for warranty service or in the event of a
vehicle-disabling accident. Winch-out
assistance when the vehicle is mired in sand,
mud, or snow.
Flat Tire Change:Installation of your spare tire
in good condition will be covered at no charge.
The customer is responsible for the repair or
replacement of the tire if not covered by a
warrantable failure.
Jump Start:No-start occurrences which
require a battery jump start will be covered at
no charge.
Dealer Locator Service:Information on the
dealer nearest your location.
Trip Routing:Your Roadside Assistance
Representative can provide you with specic
information regarding this feature.
Trip Interruption Expense Benets:Your
Roadside Assistance Representative can
provide you with specic information regarding
this feature.
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Additional Services for Canadian
Customers

Trip Routing Service:Upon Request,
Roadside Assistance will send you detailed,
computer-personalized maps, highlighting your
choice of either the most direct route or
the most scenic route to your destination,
anywhere in North America, along with
any helpful travel information we may have
pertaining to your trip. To request this service,
please call us toll-free at 1-800-268-6800.
We’ll make every attempt to send your
personalized trip routing as quickly as
possible, but it’s best to allow three weeks
before your planned departure date.
Trip routing requests will be limited to
six per calendar year.
Trip Interruption Benets and Assistance:
In the event of a warranty related vehicle
disablement, while en route and over
250 kilometres from original point of departure,
you may qualify for trip interruption expenseassistance. This assistance covers reasonable
reimbursement of up to a maximum of
$500 (Canadian) for (A) meals (maximum of
$50/day), (B) lodging (maximum of $100/night)
and (C) alternate ground transportation
(maximum of $40/day). This benet is to assist
you with some of the unplanned expense you
may incur while waiting for your vehicle to be
repaired.
Pre-authorization, original detailed receipts and
a copy of the repair order are required.
Once authorization has been given, your
advisor will help you make any necessary
arrangements and explain how to claim for trip
interruption expense assistance.
Alternative Service:There may be times,
when Roadside Assistance cannot provide
timely assistance, your advisor may authorize
you to secure local emergency road service,
and you will be reimbursed up to $100 upon
submission of the original receipt to Roadside
Assistance.
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In many instances, mechanical failures are covered
under GMC’s Bumper-to-Bumper warranty.
However, when other services are utilized, our
Roadside Assistance Representatives will explain
any payment obligations you might incur.
For prompt and efficient assistance when calling,
please provide the following to the Roadside
Assistance Representative:
Your name, home address, and home
telephone number.
Telephone number of your location.
Location of the vehicle.
Model, year, color, and license plate number
of the vehicle.
Odometer reading, Vehicle Identication
Number (VIN) and delivery date of the vehicle.
Description of the problem.While we hope you never have the occasion to
use our service, it is added security while traveling
for you and your family. Remember, we are
only a phone call away. U.S. customers call GMC
Roadside Assistance:1-800-462-8782, text
telephone (TTY) users, call1-888-889-2438.
Canadian customers call1-800-268-6800.
GMC and General Motors of Canada Limited
reserve the right to limit services or reimbursement
to an owner or driver when, in their sole
discretion, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in
the coverage provided by the New Vehicle Limited
Warranty. GMC and General Motors of Canada
reserve the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
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Towing and Road Service Exclusions
Specically excluded from Roadside Assistance
coverage are towing or services for vehicles
operated on a non-public roadway or highway,
nes, impound towing caused by a violation
of local, Municipal, State, Provincial, or Federal
law, and mounting, dismounting or changing
of snow tires, chains, or other traction devices.
Courtesy Transportation
To enhance your ownership experience, we and
our participating dealers are proud to offer
Courtesy Transportation, a customer support
program for new vehicles.
For warranty repairs during the Bumper-to-Bumper
(U.S.) or Base Warranty Coverage period
(Canada), provided by the New Vehicle Limited
Warranty, interim transportation may be available
under the Courtesy Transportation program.
Several courtesy transportation options are
available to assist in reducing your inconvenience
when warranty repairs are required.Courtesy Transportation is not a part of the New
Vehicle Limited Warranty and is available only
at participating dealers. A separate booklet entitled
“Warranty and Owner Assistance Information”
furnished with each new vehicle provides detailed
warranty coverage information.
Scheduling Service Appointments
When your vehicle requires warranty service,
you should contact your dealer and request an
appointment. By scheduling a service appointment
and advising your service consultant of your
transportation needs, your dealer can help
minimize your inconvenience.
If your vehicle cannot be scheduled into the
service department immediately, keep driving it
until it can be scheduled for service, unless,
of course, the problem is safety-related. If it is,
please call your dealership, let them know this,
and ask for instructions.
If the dealer requests that you simply drop the
vehicle off for service, you are urged to do so as
early in the work day as possible to allow for
the same day repair.
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Transportation Options
Warranty service can generally be completed
while you wait. However, if you are unable to wait,
GM helps to minimize your inconvenience by
providing several transportation options.
Depending on the circumstances, your dealer
can offer you one of the following:
Shuttle Service
Shuttle service is the preferred means of offering
Courtesy Transportation and participating
dealers can provide you with shuttle service to get
you to your destination with minimal interruption
of your daily schedule. This includes one-way
or round trip shuttle service within reasonable time
and distance parameters for the dealer’s area.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
and public transportation is used as ‘shuttle
service,’ the reimbursement is limited to the
associated shuttle allowance and must be
supported by original receipts. In addition, for U.S.
customers, should you arrange transportation
through a friend or relative, limited reimbursement
for reasonable fuel expenses may be available.
Claim amounts should reect actual costs and be
supported by original receipts.
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