GMC YUKON DENALI 2007 Owners Manual

Courtesy Rental Vehicle
Your dealer may arrange to provide you with a
courtesy rental vehicle or reimburse you for
a rental vehicle that you obtain if your vehicle is
kept for an overnight warranty repair. Rental
reimbursement will be limited and must be
supported by original receipts. This requires that
you sign and complete a rental agreement
and meet state, local, and rental vehicle provider
requirements. Requirements vary and may
include minimum age requirements, insurance
coverage, credit card, etc. You are responsible for
fuel usage charges and may also be responsible
for taxes, levies, usage fees, excessive mileage,
or rental usage beyond the completion of
the repair.
Generally it is not possible to provide a like-vehicle
as a courtesy rental.
Additional Program Information
All program options, such as shuttle service, may
not be available at every dealer. Please contact
your dealer for specic information about
availability. All Courtesy Transportation
arrangements will be administered by appropriate
dealer personnel.
General Motors reserves the right to unilaterally
modify, change or discontinue Courtesy
Transportation at any time and to resolve all
questions of claim eligibility pursuant to the terms
and conditions described herein at its sole
discretion.
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Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has
a number of sophisticated computer systems that
monitor and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components
to optimize fuel economy, to monitor conditions for
airbag deployment and, if so equipped, to provide
anti-lock braking and to help the driver control
the vehicle in difficult driving situations. Some
information may be stored during regular operations
to facilitate repair of detected malfunctions; other
information is stored only in a crash event by
computer systems, such as those commonly called
event data recorders (EDR).In a crash event, computer systems, such as the
Airbag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated,
such as data related to engine speed, brake
application, throttle position, vehicle speed, safety
belt usage, airbag readiness, airbag performance,
and the severity of a collision. If your vehicle is
equipped with StabiliTrak
®, steering performance,
including yaw rate, steering wheel angle, and
lateral acceleration, is also recorded. This
information has been used to improve vehicle
crash performance and may be used to improve
crash performance of future vehicles and
driving safety. Unlike the data recorders on many
airplanes, these on-board systems do not
record sounds, such as conversation of vehicle
occupants.
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To read this information, special equipment is
needed and access to the vehicle or the device
that stores the data is required. GM will not access
information about a crash event or share it with
others other than:
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the
lessee,
in response to an official request of police or
similar government office,
as part of GM’s defense of litigation through
the discovery process, or
as required by law.
In addition, once GM collects or receives data,
GM may:
use the data for GM research needs,
make it available for research where
appropriate condentiality is to be maintained
and need is shown, or
share summary data which is not tied to a
specic vehicle with non-GM organizations
for research purposes.Others, such as law enforcement, may have
access to the special equipment that can read the
information if they have access to the vehicle
or the device that stores the data.
If your vehicle is equipped with OnStar
®, please
check the OnStar®subscription service agreement
or manual for information on its operations and
data collection.
Collision Damage Repair
If your vehicle is involved in a collision and it is
damaged, have the damage repaired by a qualied
technician using the proper equipment and
quality replacement parts. Poorly performed
collision repairs will diminish your vehicle’s
resale value, and safety performance can be
compromised in subsequent collisions.
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Collision Parts
Genuine GM Collision parts are new parts
made with the same materials and construction
methods as the parts with which your vehicle was
originally built. Genuine GM Collision parts are
your best choice to assure that your vehicle’s
designed appearance, durability, and safety are
preserved. The use of Genuine GM parts can help
maintain your GM New Vehicle Warranty.
Recycled original equipment parts may also be
used for repair. These parts are typically removed
from vehicles that were total losses in prior
accidents. In most cases, the parts being recycled
are from undamaged sections of the vehicle.
A recycled original equipment GM part, may be
an acceptable choice to maintain your vehicle’s
originally designed appearance and safety
performance, however, the history of these parts
is not known. Such parts are not covered by
your GM New Vehicle Limited Warranty, and any
related failures are not covered by that warranty.Aftermarket collision parts are also available.
These are made by companies other than GM and
may not have been tested for your vehicle. As a
result, these parts may t poorly, exhibit premature
durability/corrosion problems, and may not
perform properly in subsequent collisions.
Aftermarket parts are not covered by your GM
New Vehicle Limited Warranty, and any vehicle
failure related to such parts are not covered by
that warranty.
Repair Facility
GM also recommends that you choose a collision
repair facility that meets your needs before you
ever need collision repairs. Your GM dealer
may have a collision repair center with GM-trained
technicians and state of the art equipment, or
be able to recommend a collision repair center that
has GM-trained technicians and comparable
equipment.
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Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality
of coverage afforded by various insurance policy
terms. Many insurance policies provide reduced
protection to your GM vehicle by limiting
compensation for damage repairs by using
aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend
that you assure your vehicle will be repaired
with GM original equipment collision parts. If such
insurance coverage is not available from your
current insurance carrier, consider switching
to another insurance carrier.
If your vehicle is leased, the leasing company
may require you to have insurance that assures
repairs with Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read your
lease carefully, as you may be charged at the
end of your lease for poor quality repairs.
If an Accident Occurs
Here is what to do if you are involved in an
accident.
Try to relax and then check to make sure you
are all right. If you are uninjured, make sure
that no one else in your vehicle, or the
other vehicle, is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until
all matters have been taken care of. Move
your vehicle only if its position puts you
in danger or you are instructed to move it
by a police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This will help guard
against post-accident legal action.
If you need roadside assistance, call
GM Roadside Assistance. SeeRoadside
Assistance Program on page 575for more
information.
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If your vehicle cannot be driven, know where
the towing service will be taking it. Get a
card from the tow truck operator or write down
the driver’s name, the service’s name, and
the phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you will
need from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they will need. If
they ask for a police report, phone or go to
the police department headquarters the
next day and you can get a copy of the
report for a nominal fee. In some states
with “no fault” insurance laws, a report may
not be necessary. This is especially true
if there are no injuries and both vehicles are
driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a GM
dealer or a private collision repair facility to
x the damage, make sure you are
comfortable with them. Remember, you will
have to feel comfortable with their work
for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work
will be performed on your vehicle. If you have
a question, ask for an explanation. Reputable
shops welcome this opportunity.
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Managing the Vehicle Damage
Repair Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there, or
have it towed there. Specify to the facility that
any required replacement collision parts be original
equipment parts, either new Genuine GM parts
or recycled original GM parts. Remember, recycled
parts will not be covered by your GM vehicle
warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy
limits, your insurance company may initially value
the repair using aftermarket parts. Discuss this
with your repair professional, and insist on
Genuine GM parts. Remember if your vehicle
is leased you may be obligated to have the vehicle
repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.If another party’s insurance company is paying
for the repairs, you are not obligated to accept
a repair valuation based on that insurance
company’s collision policy repair limits, as you
have no contractual limits with that company.
In such cases, you can have control of the repair
and parts choices as long as cost stays within
reasonable limits.
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Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying General Motors.
If NHTSA receives similar complaints, it may
open an investigation, and if it nds that a safety
defect exists in a group of vehicles, it may
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your dealer, or
General Motors.To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov; or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
Reporting Safety Defects to
the Canadian Government
If you live in Canada, and you believe that
your vehicle has a safety defect, you should
immediately notify Transport Canada, in addition
to notifying General Motors of Canada Limited.
You may call them at 1-800-333-0510 or write to:
Transport Canada
Place de Ville Tower C
330 Sparks Street
Ottawa, Ontario K1A 0N5
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Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, we certainly hope
you’ll notify us. Please call us at 1-800-GMC-8782
(1-800-462-8782), or write:
GMC Customer Assistance Center
P.O. Box 33172
Detroit, MI 48232-5172
In Canada, please call us at 1-800-263-3777
(English) or 1-800-263-7854 (French).
Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle
suspension, brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit
repair service procedures, adjustments, and
specications for GM transmissions, transaxles,
and transfer cases.
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Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General
Motors cars and trucks. Each bulletin contains
instructions to assist in the diagnosis and service
of your vehicle.
In Canada, the service bulletin reference number
can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483). This reference number is
needed to order the service bulletin from
Helm, Inc.
RETAIL SELL PRICE: $6.00 US + Processing Fee
Owner Information
Owner publications are written specically for
owners and intended to provide basic operational
information about the vehicle. The owner
manual will include the Maintenance Schedule
for all models.
In-Portfolio: Includes a Portfolio, Owner Manual,
and Warranty Booklet.
RETAIL SELL PRICE: $35.00 US +
Processing Fee
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00 US +
Processing Fee
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