HUMMER H3 2007 Owners Manual

Usage Fluid/Lubricant
Chassis
LubricationChassis Lubricant
(GM Part No. U.S. 12377985,
in Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Front and
Rear AxleSAE 75W-90 Synthetic
Axle Lubricant
(GM Part No. U.S. 12378261,
in Canada 10953455) meeting
GM Specication 9986115.
Transfer CaseManual Transmission Fluid
(GM Part No. U.S. 88861800,
in Canada 88861801).
Front Axle
Propshaft
SplineSpline Lubricant, Special Lubricant
(GM Part No. U.S. 12345879,
in Canada 10953511) or lubricant
meeting requirements of
GM 9985830.Usage Fluid/Lubricant
Hood HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Outer
Swing-gate
Handle Pivot
PointsMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Weatherstrip
ConditioningWeatherstrip Lubricant
(GM Part No. U.S. 3634770,
in Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
Weatherstrip
SqueaksSynthetic Grease with
Teon, Superlube
(GM Part No. U.S. 12371287,
in Canada 10953437).
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Normal Maintenance Replacement Parts
Replacement parts identied below by name, part number or specication can be obtained from your
GM dealer.
Part GM Part Number ACDelco®Part Number
Engine Air Cleaner/Filter 15202408 A1624C
Engine Oil Filter 89017342 PF61
Spark Plugs 12598004 41-103
Wiper Blades
Driver – 16.7 inches (42.5 cm) 10389555 —
Passenger – 15.7 inches (40.0 cm) 10389556 —
Rear – 11.8 inches (30.0 cm) 10389557 —
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Engine Drive Belt Routing
3.7L L5 Engine
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service,
and the type of services performed in the boxes provided. SeeMaintenance Requirements on page 426.
Any additional information fromOwner Checks and Services on page 435can be added on the following
record pages. You should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
444

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
445

Maintenance Record (cont’d)
DateOdometer
ReadingServiced ByMaintenanceIor
MaintenanceIIServices Performed
446

Customer Assistance and Information....... 448
Customer Satisfaction Procedure............... 448
Online Owner Center................................. 451
Customer Assistance for Text
Telephone (TTY) Users.......................... 452
Customer Assistance Offices..................... 452
GM Mobility Reimbursement Program........ 453
Roadside Assistance Program................... 454
Courtesy Transportation............................. 456
Vehicle Data Collection and
Event Data Recorders............................ 458
Collision Damage Repair........................... 460Reporting Safety Defects............................ 464
Reporting Safety Defects to the
United States Government..................... 464
Reporting Safety Defects to the
Canadian Government............................ 464
Reporting Safety Defects to
General Motors...................................... 464
Service Publications Ordering
Information............................................. 465
Section 7 Customer Assistance Information
447

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to HUMMER. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If
your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the HUMMER Consumer Relations
Manager by calling 1-866-HUMMER6 (486-6376),
Customer Assistance prompt. In Canada, contact
GM of Canada Customer Communication Centre in
Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give the
Customer Assistance Representative:
Vehicle Identication Number (VIN). This is
available from the vehicle registration or title, or
the plate at the top left of the instrument panel
and visible through the windshield.
Dealership name and location
Vehicle delivery date and present mileage
448

When contacting HUMMER, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One rst if you have a concern.
STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satised with your
new vehicle. However, if you continue to remain
unsatised after following the procedure outlined in
Steps One and Two, you should le with the
Better Business Bureau (BBB) Auto Line Program
to enforce any additional rights you may have.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation of the
New Vehicle Limited Warranty. Although you may
be required to resort to this informal dispute
resolution program prior to ling a court action, use
of the program is free of charge and your case will
generally be heard within 40 days. If you do not
agree with the decision given in your case, you may
reject it and proceed with any other venue for relief
available to you.Contact the BBB Auto Line Program using the
toll-free telephone number or write them at:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800- 955-5100
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.
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STEP THREE — Canadian Owners:In the event
that you do not feel your concerns have been
addressed after following the procedure outlined in
Steps 1 and 2, General Motors of Canada
Limited wants you to be aware of its participation
in a no-charge Mediation/Arbitration Program.
General Motors of Canada Limited has committed
to binding arbitration of owner disputes involving
factory-related vehicle service claims. The program
provides for the review of the facts involved by
an impartial third party arbiter, and may include an
informal hearing before the arbiter. The program
is designed so that the entire dispute settlement
process, from the time you le your complaint
to the nal decision, should be completed
in approximately 70 days. We believe our impartial
program offers advantages over courts in most
jurisdictions because it is informal, quick, and
free of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you
may write to the Mediation/Arbitration Program,
c/o Customer Communication Centre,
General Motors of Canada Limited, Mail Code:
CA1-163-005, 1908 Colonel Sam Drive,
Oshawa, Ontario, L1H 8P7. Your inquiry should
be accompanied by your Vehicle Identication
Number (VIN).
450