radio INFINITI Q50 2014 Infiniti Intouch

11. Troubleshooting guide
11-4
AUDIO SYSTEM
HD RADIO TECHNOLOGY
Sound
SymptomPossible cause Possible solution
Delay in digital audio on HD Radio broadcasts. The radio acquires an analog station first and blends to an digital signal.This is not a malfunction.
Audio skip, stutter or echo. The radio station has not properly aligned the
digital and analog audio. Verify correct operation on another station. Report
any station with poor performance.
Volume changing up/down. The radio station has not properly aligned digital
and analog audio level. Verify correct operation on another station and
check www.hdradio.com for stations in the area.
Report any station with poor performance.
Sound fading in and out. The transition between analog and digital is taking
place (blending). Verify transition performance on several stations in
the area. Report any stations with poor alignment.
Excessive blending (Transition between analog and
digital). The receiver is located near the edge of the digital
coverage area.Refer to hdradio.com to verify radio stations in your
coverage area.
Digital audio not better than analog audio. Audio processing on the digital audio at a station can potentially decrease the digital audio sound
quality.Verify correct operation on another station. Report
any station with poor performance.

SymptomPossible cause Possible solution
Each volume level (ring tone, incoming voice or
outgoing voice) is different. Each volume level is not adjusted properly. Adjust each volume level properly.
The antenna display is different between the
navigation screen and a cellular phone screen.
Making or receiving a call is unavailable even
though the antenna display shows that it is
possible to do so. The antenna display varies depending on the model
of cellular phone.
This does not indicate a malfunction. The antenna display
and remaining battery level shown on the navigation
screen may be different from those shown on the cellular
phone screen. Use them as a reference.
A voice cannot be heard clearly when using a
cellular phone behind tall buildings. Some structures such as tall buildings, etc. may
cause irregular reflection of radio waves or com-
pletely shut out radio waves that are used for
cellular phones. This is not a malfunction.
Noise is heard when using a cellular phone
under/near areas of elevated railroads, high
voltage electric power cables, traffic signals,
neon billboards, etc. Electromagnetic waves that are generated from
radio devices may adversely affect the cellular
phone.
This is not a malfunction.
Noise is heard in the sound from the audio
system while using a cellular phone. Radio waves that are generated from a cellular
phone may adversely affect the sound from the
audio system. This is not a malfunction.
Sound skip. The cellular phone may have turned on wireless LAN
(Wi-Fi). Turn off the wireless LAN (Wi-Fi).
11. Troubleshooting guide
11-15

11. Troubleshooting guide
11-24
INFINITI CONNECTIONTM
SymptomPossible cause Possible solution
The system cannot connect to
the Infiniti Connection Data
Center. A subscription for the Infiniti Connection
service has not been established.
Sign up for a subscription to the Infiniti Connection service. For details about
subscriptions, contact the Infiniti Connection support line at 1-800-334-7858 (for
U.S.) /1-855-892-7418 (for Canada).
The communication line is busy. Try again after a short period of time.
The vehicle is in a location where it is
difficult to receive radio waves. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
TCU (Telematics Control Unit) is not turned
on. If the icon does not show that the vehicle is inside the communication area despite
the fact that the vehicle is in that location, contact the Infiniti Connection support
line at 1-800-334-7858 (for U.S.) /1-855-892-7418 (for Canada).
Radio wave reception is not sufficient for
TCU operation. When the vehicle moves to an area where radio waves can be transmitted
sufficiently, communication will be restored. When the icon on the display shows
that the vehicle is inside the communication area, the system can be used.
Some of the items that are
displayed on the menu screen
cannot be selected. The vehicle is being driven and some menu
items are disabled.
The vehicle is being driven. Stop the vehicle in a safe location and apply the
parking brake before operating the functions.
Some parts of the screen are
not displayed. The vehicle is being driven and some menu
items are disabled. Operate the system after stopping the vehicle in a safe location and applying the
parking brake.
The system does not announce
information. The volume level is set to the minimum. Adjust the volume level by operating the VOLUME control knob located on the
control panel or on the steering-wheel switch while the system is announcing
information.

12-2
Finding address ....................................... 9-18
Finding nearby place ................................ 9-21
Finding points of interest ......................... 9-19
Fully customizable digital environment .... 8-28
Functions disabled while driving ............. 2-15
G
Giving voice commands .......................... 10-2
Guidance screen settings ......................... 9-34
H
Hands-free text messaging assistant ......... 5-6
Heated seats............................................. 3-9
Heated steering-wheel ............................ 3-10
How to handle display .............................. 2-3
How to handle the Map SD card .............. 9-66
How to handle the SD card ...................... 9-70How to see voice command screen ......... 10-3
I
In-cabin microfilter .................................... 3-8
INFINIT voice recognition ......................... 10-2
Infiniti Connection ................................... 8-10
Infiniti Connection feature ....................... 8-10 Infiniti Connection service application ..... 8-14
Infiniti Connection settings ..................... 8-19
INFINITI controller...................................... 2-5
Infiniti InTuition ..................................... 8-30
Information feeds.................................... 8-16
Information screen .................................... 8-2
iPod player ............................................. 4-23
Items to be set initially ........................... 2-16
L
Laser product............................................ 1-4
Linking Smartphone .................................. 6-8
Log-in screen ............................................ 2-7
Lower display and menu buttons ............ 2-13
Lower touch screen display (lower
display) ................................................. 2-13
M
Making a call ............................................ 5-4
Map data ................................................. 9-66
Map data authentication ............................ 9-3
Map operation ........................................... 9-4
Map types.................................................. 9-4
Map view settings .................................... 9-10
Media Hub ................................................ 2-6 Menu screen (models with
navigation system) .................................. 2-14
Menu screen (models without
navigation system) .................................. 2-15
Menu screen and operation method .......... 2-9
Mobile Apps ............................................. 6-8
Monitor, RearView Monitor ........................ 7-2
Moving map ............................................... 9-7
My Schedule ........................................... 8-16
N
Navigation settings .................................. 9-56
Notes on SiriusXM Traffic information ....... 8-9
P
Phone ....................................................... 5-3
Phone selection ........................................ 5-3
Phone settings .......................................... 5-9
Phonebook ............................................. 5-12
Procedures after setting route .................. 9-27
R
Radio ............................................... 4-2, 4-13
Rear window and outside mirror
defroster switch ...................................... 3-11