service schedule INFINITI Q50 HYBRID 2018 Quick Reference Guide
Page 2 of 24
 
• VEHICLE OWNER’S MANUAL
•  INFINITI CLIENT SUPPORT 1-800-662-6200   Support is always available if your Infiniti retailer cannot assist you or you would like to provide INFINITI directly with comments or questions. 
•  INFINITI ROADSIDE ASSISTANCE 1-800-662-6200 (option 1)   As part of the Infiniti Total Ownership Experience®, Roadside Assistance   
is available to you, 24 hours a day 365 days a year, for emergency  
roadside assistance.
•  INFINITI ELITE® EXTENDED PROTECTION PROGRAM  1-800-662-6200    Infiniti  Elite® Assurance Products provide you with quality, long-term protection 
and enhanced peace of mind. 
•  INFINITI FINANCIAL SERVICES CLIENT SUPPORT 1-800-627-4437  For client support with your Infiniti Financial Services loan or lease. 
•  INFINITI FINANCIAL SERVICES www.infinitifinance.com    Use the IFS Online Account Manager to check your account status, schedule recurring payments and access important forms. 
•  OWNER PORTAL 1-855-444-7244 www.owners.InfinitiUSA.com/iowners    Your Infiniti Owner Portal account contains your personal preferences, vehicle information and links to key vehicle features and services. 
•  INFINITI INTOUCH™ 1-855-444-7244 usa.infinitiintouch.com   This suite of digital alerts and remote services is your direct link to personal security, convenience and confidence. 
•  SiriusXM® RADIO 1-877-447-0011 For support with your SiriusXM® subscription. 
•  INFINITI USA.COM  www.InfinitiUSA.com/bluetooth    Reference this site for a list of compatible cellular phones and instructions on how to pair your cellular phone to your vehicle. 
•  INFINITI ELECTRONIC QUICK REFERENCE GUIDE   (Use the Quick Response (QR) code or URL on this page or on the back cover).
 Helpful Resources
BELOW IS A LIST OF HELPFUL RESOURCES THAT CAN BE USED TO LEARN MORE ABOUT THE VEHICLE’S SYSTEMS AND FEATURE OPERATIONS.
To view detailed instructional videos, go to  
www.infinitiownersinfo.mobi/2018/q50   
or snap this barcode with an   
appropriate barcode reader.  
Page 18 of 24
15
Infiniti InTouch™ Services
 •    Automatic  Collision 
Notification
 •    Emergency  Calling
 •    Report  Stolen  Vehicle
 •    Alarm  Notification
 •    Maintenance  Alert
 •   Vehicle Health Report
 •    Scheduled  Maintenance  
Notification
 •    Remote Door Lock/Unlock
 •   Remote Light and Horn
 •   Remote Engine Start/Stop
 •    Maximum  Speed  Alert
 •    Valet  Alert
 •    Curfew  Alert
 •     Destination  Send-to-Vehicle
 •     Connected  Search
The following services can also  
be accessed by touching the  
 headset icon  4. 
 •     Infiniti  Personal  Assistant
 •  Enhanced  Roadside  Assistance
 
1
Infiniti InTouch ™  Services combine personalized 
convenience settings and personal security features 
to compliment the Total Ownership Experience®. Fo r 
more details on Infiniti InTouch Services or to enroll 
your vehicle, please visit  usa.infinitiintouch.com or 
call 1-855-444-7244.
To access Infiniti InTouch Services:
 1.     Press the MENU button  1 under the  
lower display.
 2.     Select the  “InTouch Services” key  2 on the  
lower display.
     ·  Press the in-vehicle telematics SOS  button  3 
(if so equipped) in case of an emergency, located 
above and in front of the rearview mirror. Available services include, but are 
not limited to:
INFINITI INTOUCH SERVICES ENROLLMENT
 1.     Create an Infiniti Owner Portal account.  
(https://owners.infinitiusa.com/iowners/)
 2.     From your Infiniti Owner Portal account, enroll 
in Infiniti InTouch Services.
 3.     Download the Infiniti InTouch Services 
companion app from the App store and  
log in using your Infiniti Owner Portal ID  
and password.
Please see your Owner’s Manual for important safety information, 
system limitations, and additional operating and feature information.
 
2
 3
 4